Varyence

BACKGROUND

Please describe your company and position.

I am the Managing Partner of (a/an) Legal

Describe what your company does in a single sentence.

Legal Services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Varyence to accomplish?

• Improve Branding
• Website improvement/new logo
• Digital marketing

SOLUTION

How did you find Varyence?

Referral

Why did you select Varyence over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

What was the size of Varyence’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Helped with improving branding for public marketing site; helped integrate branding into the new website; helped with marketing; custom legal software production.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website performance improved/views increased/marketing seems more successful and am much busier thanks to them!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes - almost too quickly. I slowed them down needing to review what they did.

What was your primary form of communication with Varyence?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

super helpful/insightful, and the personal attention of top management was impressive. 

Are there any areas for improvement or something Varyence could have done differently?

nothing I can think of. Perhaps they were a bit more technical/marketing focused than the legal community is used to - I think I was a bit slower than them. But they did their best to explain - and by trusting them things worked out.

BACKGROUND

Please describe your company and position.

I am the Executive Director of (a/an) Healthcare

Describe what your company does in a single sentence.

Public Health Non Profit Support Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Varyence to accomplish?

• Web app to host free public health services

SOLUTION

How did you find Varyence?

Referral

Why did you select Varyence over others?

Referred to me

What was the size of Varyence’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hired company to develop a simple web app to host public health resources for extremely rural and poor county in North Carolina. Company took $5000 and delivered nothing with last email inquiry accusing inquires about project as harassment. Company already involved in additional law suits but was incredibly difficult to engage with no understanding of the project and took grant HRSA grant monies allotted to help the vulnerable population of rural NC.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• none, no deliverables received

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Nothing delivered. They showed no accountability in communication. Despite the investment, CTO never indicated any understanding of project despite payments.

What was your primary form of communication with Varyence?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Arrogance and confidence without ability to deliver. Terrible attitude from CTO who acted like a child. Would never recommend him or their services to anyone. So disappointing.

Are there any areas for improvement or something Varyence could have done differently?

Actually produced something for the grant money taken.

Company Responses

The vendor responded on April 6, 2023.

Thank you for taking the time to share your thoughts about our company. We truly value all feedback and see it as an opportunity to learn, address concerns, and improve our services.

It's disheartening to learn that you had an unsatisfactory experience during a Healthcare product strategy discussion (often involving one of our CDO, Data Ontologist-Data Scientist, and CTO resources). We always aim to deliver the highest level of service to our clients.

Please note that our company policy necessitates an upfront retainer fee to allocate the appropriate resources and time to ensure our clients' satisfaction. If any additional work arises beyond the initial scope, we maintain open communication with our clients and collaborate to find a mutually agreeable solution. We acknowledge that, in this instance, we were unable to reach a satisfactory resolution.

We made multiple attempts to engage in mediation and offered to discuss the situation over the phone, but unfortunately, these efforts were not reciprocated. We remain open to communication and would be happy to address your concerns should you reconsider.

We'd also like to clarify that our company has never taken government grants, and we solely work with private organizations.

In light of the ongoing Russian Invasion, we want to express our gratitude to all of our customers for their support, as a portion of every dollar goes towards helping Ukraine. Many of our colleagues are based there, and we appreciate your understanding during these challenging times.

Your feedback is invaluable, and we will use it to enhance our services moving forward. We wish you continued success in your future endeavors and for your company.

Sending our prayers for peace in Ukraine and around the world.

Warm regards,
Clutch Customer

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