Can you share any outcomes from the project that demonstrate progress or success?
UTOR's primary deliverables were testing reports that came in the form of color-coded Google Spreadsheets. Each item is labeled with a headline, sorted by status, priority and issue type with a full set of validators to account for different variables. Every issue also lays out the expected and actual result, states the steps to reproduce the error, and links to a corresponding screenshot. On the second tab, there are parallel lists of questions with answers from UTOR.
At the end of our latest engagement, UTOR produced a detailed report on all the issues and improvements. In one example for an Android and iOS mobile app, they identified and fixed or closed 43 issues ranging in level of severity and priority. Three of these were areas for improvement, four items were critical, three were minor, and the rest were flagged as major issues. By category, they solved 31 functional concerns, two GUI flaws, and eight problems that had been impacting usability.
How effective was the workflow between your team and theirs?
UTOR’s management performs at a high level. I understood the flow of our cooperation during each step of the project. Based solely on the applications we provided for testing, they returned with a detailed estimation before the project even started.
What did you find most impressive about this company?
They provided us with not only QA testing, but also suggestions on how to improve our product. It was very important to us that they offered this advice. UTOR was extremely involved in our project and put in more effort than anyone could have expected.
Are there any areas for improvement?
Perfection has no limits.
UTOR successfully tested the product with different browsers. They also worked with the UI, API, and performance-based testing. The project improved due to their efforts. The project management was effective and their team supplied positive value.