Undabot

BACKGROUND

Please describe your company and your position there.

Audio Store Transonica is an audio production company from Zagreb, Croatia, specializing in audiobook production. The company was founded in 2018 by Ljubica Letinić and myself.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

In 2019 we hired Undabot to build the first fully-featured audiobook service for listening to audiobooks in Croatian language 'book&zvook'. Thru the app we are able to offer audiobooks that are produced by Audio Store Transonica and other Croatian audiobook publishers.

What were your goals for this project?

Since it is a relatively new service offered in Croatia, we wanted a stable running mobile app that would be easy to use, displaying intuitive navigation and fully featured.

We wanted to include all the standard audiobook service features such as: a catalog of audiobooks with free samples, a user library, an audio player, reading speed control, offline playback, sync of the last-reached location, adding bookmarks and personal notes, secure payment with several payment options.

SOLUTION

How did you select Undabot?

Word of mouth. Undabot is known as a highly competent and professional company in this field. With no previous experience in mobile app development, we looked for a company that would guide us and offer expertise in all phases of the production process.

Describe the project in detail.

The project started with several workshops lead by a UI/UX designer where we looked at suggestions for wireframes for all sections of the app. Together we analyzed all of them in detail and modified according to our specific needs and wishes.

We plotted the user onboarding process, designed icons, buttons and the overall visual identity of the app. A content management system was built for managing audiobooks which are offered as in-app purchases in the app, as well as for tracking and filtering purchases and registered users.

The app is built for iOS and Android platforms. The testing period was extensive, but the developers managed to resolve all the issues and release a fully functional and a stable running app.

What was the team composition?

project manager, UI/UX designer, backend developer, frontend and mobile developer, CEO

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since the launch, the app has been running smoothly, without crashes. There has been a steady increase of active users and downloads. We received positive feedback regarding the design of the app, ease of use and overall functionality of the app.

How effective was the workflow between your team and theirs?

Mostly we communicated via YouTrack, but also thru email and phone. The project went thru several project manager changes which was unfortunate. The other team members were constant throughout the project, and we had a lot of support from the CEO as well.

What did you find most impressive about this company?

Since this is the first mobile app for listening to audiobooks in Croatia, some features, such as playback of long audio files, were a challenging task for the developers.

However, all the issues were successfully resolved and the team never gave up until the solution to the problem was found. Undabot’s experience and extensive knowledge in the field of mobile app development provided certainty and reliability throughout the project.

Are there any areas for improvement?

Some phases of the project lagged which we felt was a result of inadequate communication with the project manager.

BACKGROUND

Introduce your business and what you do there.

SUZA is the Association of Animal Protection Associations of the City of Zagreb. It was founded in 2005 and has so far helped house more than 25,000 animals.

With the help of the City of Zagreb in 2005, the Pet Info Center was opened. Immediately after the opening of the Info Center, the Emergency Aid project for wounded animals killed in the City of Zagreb was launched.

Thanks to many years of good cooperation with the RSPCA (Royal Society for the Protection of Animals from Cruelty) from Great Britain, a car was donated to transport wounded animals from the scene of the accident to the Faculty of Veterinary Medicine.

Full 12 g. we ran a Pet Info Center where calls for lost, found, wounded and abused animals were received every day. I am the president of the Association of Animal Protection Associations of the City of Zagreb.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the vendor?

Our goal was to create a website where it would be possible to create and edit ads for lost and found pets. The ultimate goal is to reduce the population of stray animals and return them to their owners.

SOLUTION

What was the scope of their involvement?

Undabot has created a responsive website where it is possible to create ads, register accounts, share ads on social networks. Ad filtering and searching is very user friendly and easy - it helps connect owners and their pets.

Given the many years of experience in the field of animal protection and animal rights, when creating the website from the beginning, we participated in the development with our suggestions and suggestions.

With its expert advice and suggestions, the Undabot team helped steer the project in the right direction.

What is the team composition?

The team consisted of a Project Manager, UX/UI Designer, Frontend Developers, Quality Assurance and Backend Developers.

How did you come to work with the vendor?

We heard about Undabot through a recommendation, had one meeting with them and agreed with them the details about the project as well as that this would do a pro bono for us.

Undabot is a company that strives to bring back the community through various programs and we are extremely grateful to have been given the opportunity to work with top experts.

What is the status of this engagement?

The project of advertisements for lost and found animals has been in operation for more than 3 years. and we are currently in agreement on some minor changes that need to be made for the purpose of even better service related to reporting lost and found animals.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project is unique in that ads can be placed and deactivated by owners and finders of animals from all over Croatia, without having to contact the administrators.

All placed ads have the possibility of sharing on SUZA Facebook pages, which, due to the large number of followers, further increases the chance of finding lost animals faster or finding their owners.

How did the vendor perform from a project management standpoint?

They were very efficient and organized. The project was run through YouTrack where we could communicate any change or bug report. Status reporting was done several times a week so that they knew at all times what had been done and what would be done next. Everyone was always available, ready for clarifications and additional education.

What did you find most impressive about them? 

Undabot delighted us above all with his approach, friendliness and knowledge. We are extremely happy because we were given the opportunity to work with professional people and grateful for the time they have so selflessly set aside for this project. In addition, they showed great love and empathy for the animals.

Are there any areas they could improve?

Nothing comes to mind, everyone at Undabot was extremely accommodating throughout the process. They have top experts who did exactly what we needed.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of Temple Wellbeing and responsible for the products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot, and what were your goals?

We hired Undabot to help us design and deliver a highly engaging app for daily employee wellbeing.

SOLUTION

How did you select this vendor and what were the deciding factors?

Past relationships gave us extra confidence in the supplier but also pricing and flexibility.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We wanted to build a progressive web app over a short time period that would look and feel like a high-value app and deliver a smooth service to users. The app was not build to last for a long time but rather to test clearly set out assumptions.

How many people from the vendor's team worked with you, and what were their positions?

We had the support from roughly 4 members of the team:

• UX/UI
• Developer
• Project Management
• CEO

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We wanted to build a product that users would love and over 90% of users welcomed the app at their company. We wanted to build an accessible platform and over 90% of users found the app accessible.

Describe their project management style, including communication tools and timeliness.

They were very helpful and cooperative. They utilized Slack and had video calls for communication and quick responses from the team.

What did you find most impressive or unique about this company?

I found that the caliber of the worker at Undabot and the quality of the work produced was very high. The team working on the project worked very well together and were extremely collaborative.

Are there any areas for improvement or something they could have done differently?

The team could have supported more in-depth analytics support. There's one area where expertise could have been stronger.

BACKGROUND

Please describe your company and your position there.

The Southern Agriculture and Horticulture Organization (ZLTO) represents the interests of entrepreneurs working in green areas. Around 15,000 farmers and growers in the South-Netherlands are members of our association. Together with them, we work to produce healthy food innovatively and sustainably.

ZLTO supports green entrepreneurs in their daily operational business and is also their connection to other sectors and organizations for creating new opportunities for sustainable economic growth and social welfare. But also a connection to consumers and people who love the countryside. We also work on better connections between farmers and consumers and people who love the countryside.

Account managers and specialist market teams advise and assist entrepreneurs in the countryside with their issues. It does not matter if it is for individual advice or for setting up projects, ZLTO is always ready to help! In addition, ZLTO participates and invests in strategic activities and innovations within the food and agriculture sector that are of added value for the (future) market position of our members. Forging partnerships with other sectors and social organizations is a primary aim.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

Design sprint for defining a solution for farm optimization.

What were your goals for this project?

We wanted to set long term goals and a clickable prototype as an overview of the idea which can be presented to the stakeholders. With Undabot’s help all of the expectations and goals for this project were met.

SOLUTION

How did you select this vendor?

We already worked together on a project before, developing the Protein tool for farmers. Our cooperation was really good so we decided to continue with it.

Describe the project in detail.

They made detailed analysis of the current solution, defined the long term goal, identified key pain points and optimisation points, defined the project main challenges, based on Design Sprint methodology. Their services included Problem mapping, Solution Sketching, creation of clickable prototype, as well as user testing and adjusting the prototype accordingly.

What was the team composition?

The team included UX/UI Designer, Business Development Manager, CEO, Software Architect and a Design Sprint Facilitator.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were immediately able to define the main goal, services that we want to offer to farmers and finally we could make a design and definition of the app. Undabot helped us so much in defining a digital solution that we want to offer to farmers.

How effective was the workflow between your team and theirs?

This was a consulting project in the domain of defining digital solutions, based on Design Sprint methodology. Actual project management was done by Design Sprint Facilitator which coordinated this 3 days workshop.

What did you find most impressive about this company?

Their ability to adapt to challenges, their exquisite expertise, knowledge, and performance were impressive. They really helped us in defining our main goals and made all of our internal decisions faster. The structuring, clarifying and defining that they made had an enormous impact on next phases of this project. They really met all of our expectations.

Are there any areas for improvement?

Nothing that comes to my mind. We absolutely loved our cooperation with Undabot.

BACKGROUND

Please describe your company and your position there.

FOREO produces facial cleansing brushes, sonic electric toothbrushes, cleansers and eye massagers. It was founded in 2013 in Stockholm, Sweden. During these 6 years it has become a well known multinational beauty brand with more than 3000 employees. In the company I hold a position of Head of B2C Business Unit which consists of Mobile APP development team, Website development team, Customer care and CRM.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

Undabot provided iOS and Android development services and consulting services and technical audit.

What were your goals for this project?

Mobile app that would be fully functional, intuitive and easy to use for end users.

SOLUTION

How did you select this vendor?

When we started looking for the Mobile APP development partner, Undabot has been selected based on word of mouth referral. Since the ongoing project is not the first one we are working on with Undabot, we've again chosen one of the best agencies in the region for the project of this importance based on the great experience we've had with the agency in the past.

Describe the project in detail.

Undabot provided Android and iOS app development in Agile methodology. Undabot has also provided technical architecture and audit consulting services.

What was the team composition?

Undabot’s team consisted of Android, iOS developer, UX/UI design which collaborated with two of our own internal FOREO teams.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app is now faster and more user-friendly which brings us valuable business benefits.

How effective was the workflow between your team and theirs?

Project management was very effective and professional. All the deadlines and agreements are met. It was very well organized and structured which I think is one of the crucial things for the success of the whole project.

If we need to pick one thing which stands out when you work with Undabot, it is exactly this one. You become one team with Undabot, people are working as one, with one goal and you really do feel you have a partner who is looking to meet the same goals.

What did you find most impressive about this company?

Working with Undabot, we were able to successfully complete our project involving the implementation of e-commerce capabilities to our FOREO mobile app. I can gladly say that the pre-defined deadline was respected and the final delivery was of very high quality.

One of the things I need to point out is their UX/UI designers which were exquisite and project management team who acts like they are actually working for your company. They push their team to meet the agreed deadlines, in the most friendly and professional way.

Are there any areas for improvement?

All aspects of our cooperation were amazing; the care and dedication exhibited by their UX/UI specialists, project management support, the intense and successful collaboration between developers, and the support of quality assurance processes. We are definitely looking forward to continuing working with Undabot on our future projects.

BACKGROUND

Please describe your company and your position there.

I am the founder and the Managing Director of a hybrid hair salon - cocktail concept Blade Hairclubbing® in Soho, London, UK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

We have decided to create a proprietary booking system which would allow our clients to download, book and manage their appointments in a matter of minutes - without any complications.

What were your goals for this project?

We wanted to make the booking process extremely fast and convenient, as opposed to over-complicated and time-consuming generic app solutions which are prevalent in the industry.

SOLUTION

How did you select this vendor?

At first, we have done online research and reached out to a few different companies for general pricing and timeline enquiries. In the meantime, we have received a recommendation and, after initial contact, decided to proceed with Undabot on the basis of the recommendation, as well as their clear and concise communication regarding the project pricing, timeline and expectations.

Describe the project in detail.

We have created a very specific mock design and structure / layout for the app, which was scrutinised and assessed during the inital meetings. After the critical elements of the concept and its implementation were identified, Undabot have presented a number of solutions on how to work around the potential functional and design pitfalls while very much adhering to our vision.

Once agreed, Undabot have proceeded to develop iOS and Android versions as well as updating the design elements in line with professional standards. Undabot have also suggested to create internal team versions for the apps, which have since proven indispensable for our booking workflow.

What was the team composition?

Initially, we were assigned with a project manager and a team of developers. Since the project is ongoing and Undabot has grown significantly over the years, we have had the pleasure of dealing with many members of the Undabot Team - and never been disappointed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app has become a preferred booking method for over two thirds of our customers (our web and phone bookings account for about one thir of overall bookings), while the team versions became an indispensable tool for internal booking management. Most of our customers' feedback suggests they find the the apps provide to be a critical element of our convenient service.

How effective was the workflow between your team and theirs?

The project manager was extremely involved from both the creative and management standpoint, especially in regards of troubleshooting and thinking ahead to identify any potential problems down the line. The response to feedback was always well argumented, yet still open-minded. The communication was extremely good overall.

What did you find most impressive about this company?

The most impressive quality of Undabot (and the reason we are still working together) is their steadfast focus on making sure to protect the client from making mistakes and taking a great deal of effort to work around problematic elements in a creative, yet profesionally objective way - while making sure to deliver results in line with the original vision.

Are there any areas for improvement?

Every project inevitably has its own little hickups - in hindsight, none that matter enough to mention.

BACKGROUND

Please describe your company and your position there.

I'm Managing Director of Design & Development agency with offices in Munich, Germany and Osijek, Croatia. I'm in charge of Business development, Partner Relationships and Account Management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

At the time, we just signed an important client. The client had 3 different projects running at the same time and was unhappy with the current agency. When they came to us, they had a strict timeline and since we didn't have capacity to take over everything at once, we hired Undabot to support us in iOS development of one mobile app.

What were your goals for this project?

The biggest goal was to reach the tight deadline for an important client event. This event would high mass, and the client wanted to promote the app, so we expected a large number of downloads. It was an opportunity we couldn't miss. Undabot developers joined our team and helped us reach the deadline. We released the app on time and reached our mutual goal.

SOLUTION

How did you select this vendor?

We knew Undabot for some time, as we organized iOS talks together before. Community events are important for us as we like sharing knowledge with other companies. We've noticed before that we share the same values and culture. When we needed support, they were the first one we called. Luckily, they were flexible and able to jump in on a short notice.

Describe the project in detail.

The project we worked on covered multiple platforms from mobile to web. Undabot worked on native iOS version of the app, while we developed Android version.

What was the team composition?

The overall team was around 10 people, from Project Management to Quality Assurance. Undabot had 2 developers working for us, and a supervisor that made sure everything is going smooth. If we had any questions or requirement, we could easily reach other team members too, and they were very responsive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The main goal of the project was to reach the tight deadline and go live for the most important event of the year for the client. We managed to reach this goal, but even thought we were under pressure, the quality of the end project was great and the client was happy with our work.

How effective was the workflow between your team and theirs?

The workflow was effective. It took us some time to align on the tools and workflow in the beginning because we both had our own way of handling projects. Few weeks in, everything went smoothly and the communication went well. If we had a chance to prolong this cooperation, I believe it would be even easier as we just got to know each other better.

What did you find most impressive about this company?

Undabot team is professional and reliable. Their communication skills are great, they are easy to work with and they always respond well to feedback. We always had fun to work with them and I hope there will be more chances to cooperate again.

Are there any areas for improvement?

No, everything was ok. After this cooperation, Undabot called us to partner up for a startup competition. We did design, and they did development. We actually won the first place together. It was a great experience and we hope there will be more of that in the future too!

BACKGROUND

Please describe your company and your position there.

eSTUDENT is a nonprofit organization created in 2004 with the initiative of proactive students and assistants with the wish that the Association and its members are initiators of change, acquire practical experience and develop a network of knowledge.

The association, projects, workshops and initiatives are lead by students who are motivated and willing to change the environment they live in for the better. I'm a president and an IT coordinator in the Association.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

Redesigning our old web with a fresh look and implementing new, custom made CMS to satisfy all our needs.

What were your goals for this project?

The primary goal of this project is to redesign the public eSTUDENT website, optimize it for various screen sizes (i.e. implement responsiveness), and implement technical SEO and performance mechanisms so that the website is stable and performant.

The secondary goal is to implement a new, tailor-made web application for content management (CMS), accessible only to a limited set of eSTUDENT members, used to manage content on a public website.

SOLUTION

How did you select this vendor?

Undabot is our long time business partner since they are partners on one of our projects. Since we wanted someone we can trust for this project, Undabot was logical choice.

Describe the project and the services they provided in detail.

Project started with a workshop on which we decided what we really need and how Undabot can make it happen. Then, they set goals, project timeline, wireframes, design and beta version of web.

Project was made in two parts and everything was on time and as agreed to be. Along the way, we had some changes which developers made possible for us because they were available almost 0-24, which is the best part of this project!

What was the team composition?

The project team had about ten people who were available all the time and were anwering on all our questions and make sure we understand everything. Communication with project managers, developers, UI/UX Designers etc. was fast, easy and friendly which made us feel more positive and sure that we chose the best partners to do our web.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

By now I don't have any metrics data to illustrate the value of impact. Just a personal impression that new CMS is easier to use, but we have to have internal workshops so more of our member know how to use it. Also, new design is much better, simplier and ''catchier'' for our site visitors.

How was project management arranged and how effective was it?

It was effective, we communicated through Slack, Youtrack, email and phone. Each member of a team was always available for our questions, but some of the tasks were made last minute so we also had to be really quick in making decisions.

What did you find most impressive about this company?

Clients have direct access to both project managers and the wider team behind them. This is critical because things can easily be lost in translation when there's always and only a single middleman playing the role of messenger. They prevent that issue by keeping the lines of communication completely open.

Are there any areas for improvement?

My only suggestion is that it would be better not to wait last minute with some of the work so we as clients can have more time for deciding what should we do or which picture would be better there etc.

Also, in the first meeting we clearly said everything we would like to consider in the project and they told us that they can do that, but after their private meeting they came with a different scope of the project since everything we wanted can't be done, but the price stayed the same. Apart from that, everything was really great and we are satisfied how all together worked out.

BACKGROUND

Please describe your company and your position there.

I'm a software engineer in a government non-profit focused mainly on the educational sector in Croatia

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

My company maintans a mobile app used for two-factor authentication onto various government services in Croatia. It needed some fixes to continue working properly on new Apple iOS versions, so we decided to ask Undabot for help with that

What were your goals for this project?

Primary goal was to enable the app to function properly on new OS versions - it was crashing for a subset of users, which is, of course, pretty bad from a UX point of view. Also, we needed the fix fairly quickly, considering the app is in production and actively used by thousands of users

SOLUTION

How did you select this vendor?

We browsed through LinkedIn and other channels, in search for a local company which does iOS development and can deliver a solution quickly. We heard some very positive feedback about Undabot from one of our contacts, and decided to contact them

Describe the project in detail.

Initially, we wanted just the necessary fixes to our old codebase, with a possible rewrite to a newer language/platform sometime in the future - our priority was to deliver a functioning version as quickly as possible, and we thought that it would be faster this way.

The dev team at Undabot suggested that a full rewrite would be the better option, as they could do it in the same timeframe as fixing the old version (we were, of course, pleasantly surprised). The dev team delivered a beta version with very few bugs, ahead of schedule and with minimal documentation provided by us - they had only the old code to work with.

The bugs were promptly fixed, and the production version was pushed to the App Store. A minor bug was discovered after the release, it was also very quickly diagnosed and fixed by the dev team.

What was the team composition?

The inital meeting with Undabot's bussines development manager - after we agreed the scope/timelines, we were assigned a project manager and two developers. I was mostly in contact with the developers, providing needed technical info/explanations. The entire team was very pleasant and efficient to work/communicate with

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within a day of releasing the new version of the app, we noticed an instant drop in number of app crashes on the App Store analytics/calls to our helpdesk - which means that the problem was effectively fixed

How effective was the workflow between your team and theirs?

I found the workflow very fast and effective on Undabot's end - the entire team was very immediate and responsive to any questions I had.

What did you find most impressive about this company?

Their knowledgeability, speed, great communication skills, attention to detail... I'm very satisfied with the entire experience, and looking forward to any new opportunities to collaborate on

Are there any areas for improvement?

Nothing really comes to mind

BACKGROUND

Please describe your company and your position there.

THE CROATIAN NATIONAL TOURIST BOARD (CNTB) is a national tourist organization founded with a view to promoting, creating an identity for, and enhancing the reputation of Croatian tourism. The mission also includes the planning and implementation of a common strategy and the conception of its promotion, proposal and the performance of promotional activities of mutual interest for all subjects in tourism in the country and abroad, as well as raising the overall quality of the whole range of tourist services on offer in the Republic of Croatia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

Undabot provided development services for our official funding platform.

What were your goals for this project?

Overall, we wanted to digitize and ease the application-submission process. The goals were faster submission, evaluation and approval of selected applications.

SOLUTION

How did you select this vendor?

We scanned the market and collected a few offers. We assessed Undabot’s offer as the best ratio of price and quality.

Describe the project and the services they provided in detail.

Within this project, Undabot provided us the following services:

• Solution design
• Web app development
• Project Management
• Quality Assurance and Maintenance

We communicated a lot, and they consulted me along the way about possible better options and alternatives. They were very professional and easy to work with. There were no surprises during the project and everything went smoothly—in every phase, from the start to the release and maintenance. Deliveries were made in several stages, each of which contained a specific logical entity.

What was the team composition?

The team consisted of business analyst, client relationship manager, project manager and developers. The same team members were on the project all the time.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

With this platform, all our funding processes—including the submission of applications, evaluations of the collected applications, and the distribution of the funds—are trackable and fully transparent. Using this platform, we also digitized some of our processes and became more environmentally responsible by reducing the paper consumption.

How was project management arranged and how effective was it?

We had meetings and used Google Docs to collaborate on the documentation. We also used YouTrack ticketing to communicate bugs or changes that we needed. We were involved throughout the whole development with regularly communicated statuses.

What did you find most impressive about this company?

They showed great interest in turning our requirements into a quality application, and during the whole process, they made many suggestions for improving functionality and simplifying the user interface.

They were also very flexible to our minor, last moment changes. We are very satisfied, and we look forward to working with them again.

Are there any areas for improvement?

The collaboration was really effective on both a technical and a business level and, for now, we're satisfied with the result.