Can you share any information that demonstrates the impact that this project has had on your business?
By now I don't have any metrics data to illustrate the value of impact. Just a personal impression that new CMS is easier to use, but we have to have internal workshops so more of our member know how to use it. Also, new design is much better, simplier and ''catchier'' for our site visitors.
How was project management arranged and how effective was it?
It was effective, we communicated through Slack, Youtrack, email and phone. Each member of a team was always available for our questions, but some of the tasks were made last minute so we also had to be really quick in making decisions.
What did you find most impressive about this company?
Clients have direct access to both project managers and the wider team behind them. This is critical because things can easily be lost in translation when there's always and only a single middleman playing the role of messenger. They prevent that issue by keeping the lines of communication completely open.
Are there any areas for improvement?
My only suggestion is that it would be better not to wait last minute with some of the work so we as clients can have more time for deciding what should we do or which picture would be better there etc.
Also, in the first meeting we clearly said everything we would like to consider in the project and they told us that they can do that, but after their private meeting they came with a different scope of the project since everything we wanted can't be done, but the price stayed the same. Apart from that, everything was really great and we are satisfied how all together worked out.