What evidence can you share that demonstrates the impact of the engagement?
TriState has delivered on time with good quality product as per scope of the project. Presently, we are doing extensive testing with different different use cases and combinations with hardware and software. During testing, we found some problems/ issues in special situations including realtime action perform in some scenarios. TriState worked on every single problem I identified, which I really liked about them. As I was testing it, I would notice things like a certain page that would take a long time to load, which they'd quickly address.
They also worked on small things that no one would even notice, like to even out the distance between buttons. Never did they say “We’re not here to do little things like that.” They worked like an ideal company would.
It’s rare to find a company that won’t make you irritated or regretful. This is a new engagement and we don’t know if we’re going to have a return on our investment, but TriState gave us a really good experience.
How did TriState Technology perform from a project management standpoint?
They performed great and I have no complaints. We spoke quite often, every 2–3 days, or at least once a week. They also worked closely with our engineers. We’ve worked on similar projects with other companies and some of them took a long time to make fixes. In comparison, TriState fixed problems pretty quick, only requiring two or three days on average.
What did you find most impressive about them?
Their response time was really good and enabled us to move quickly. They were accommodating in working with me in the way that I wanted it to be done. I don’t have time to create Word documents, make screenshots, make an official report, and forward it to them; I would just record little bugs with an iPhone app and send it to them on Skype. They created the actual reports and wrote their feedback.
Are there any areas they could improve?
I’m usually a critical and direct person, but I can’t think of anything negative.
Do you have any advice for future clients of theirs?
A general piece of advice is for clients to review the provider’s past work and competence. This is true for any type of collaboration: we don’t want to give our business to someone who’s never worked on similar things before.
We were confident that TriState could deliver the product because they were recommended by our engineers, who’d collaborated with the team before. I never felt that our time was being wasted.