Better begins here.

Silver
VERIFIED

Our name says it all. Before laying out designs or writing a single line of code, we work with you to identify the problems you solve for people. With experience and intellect, we begin work to position your company as an “ideal” solution in the minds of customers.

We believe better takes a meaningful pause and some critical thought. That's why we have built (and named) our company on a strategy-first approach. It's the only way to create more human digital experiences. Our work brings in business, converts customers, and improves operations. This is distinctly custom to each one of our clients, and it’s the foundation of everything we do.

 

We begin at the end.

Sound backward? It's not. We start with your desired result: More customers? New look? More time and energy to do what you do best? Once we have an ironclad objective in place, we create a roadmap to get you there. Only then do we dig into our vast toolbox of digital skills and expertise to craft messaging, design experiences, and build the ideal marketing tools for your project. 

Our approach blends strategic thinking, unencumbered creativity, and a proven process designed around simplicity, clarity, and best practice. 

 

Our Mission.

Our mission is to see smart ideas take up more of the popular cultural space. We believe in the power of a good strategy and see your project not as a job that needs to be done, but as a cause we’ll invest in. We believe in your ideas, understand your issues, and work to provide a level of service that meaningfully addresses each project you entrust to our care. 

We also enjoy working with like-minded folks. If that's you, let’s talk.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2010
Show all +
Wayne, PA
headquarters
  • 24 Louella Ct. 3rd Floor
    Wayne, PA 19073
    United States

Portfolio

Key clients: 

No matter your industry, Think it First works best with organizations who know when to stop and think. Our purpose is to mitigate long-term costs by simply doing it right from the beginning. We've worked with: The City of Philadelphia Convention & Visitors Bureau (PHLCVB), Metro Commercial Real Estate, Pearl Properties, Ronald McDonald House, Big Brothers Big Sisters Mass Bay, Bancorp, Braskem America, Odebrecht, Gelest, Heavyocity, and The American Heart Association.

Reviews

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Web Design & Digital Marketing for Military Company

"The team is competitively priced and delivers the same high-quality work as more expensive agencies."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2008 - Ongoing
Project summary: 

Think it First redesigned a website as part of a long-term branding and marketing partnership.

The Reviewer
 
11- 50 Employees
 
Belcamp, Maryland
VP, Military Company
 
Verified
The Review
Feedback summary: 

The updated site increased digital visibility and enhanced the brand image. Think it First is a highly skilled and communicative partner. Customers can expect reliable service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and VP of a company that provides services for the defense industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Think it First?

After incorporating our company, we hired Think it First as our branding and marketing partner.

SOLUTION

What was the scope of their involvement?

Projects have started with requirement definition and discovery phases. We then move into the creative process. Most recently, we rebranded our presence. Think it First delivered an updated website.

What is the team composition?

We work with two points of contact. One runs the project and the other oversees the creative process.

How did you come to work with Think it Firsts?

I reference checked the team’s work and then selected them.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We started working together about 10 years ago and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The refreshed site increased our visibility within the defense industry vertical. We now look like a broader and larger organization than we are—which achieved our goal.

How did Think it First perform from a project management standpoint?

We have weekly standup meetings and communicate via phone and email as needed.

What did you find most impressive about them?

They realize our ideas and requirements with great skill.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Have a plan and enter the project with the end goal in mind.

5.0
Overall Score I’ve worked with other branding vendors, but Think it First has been highly reliable. That’s why they’ve been our partner for 10 years.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Since the creative process is not always linear, it can be tough to identify a start and an end.
  • 4.0 Cost
    Value / within estimates
    The team is competitively priced and delivers the same high-quality work as more expensive agencies.
  • 5.0 Quality
    Service & deliverables
    They’ve got a deliberate intention to deliver high-quality work.
  • 5.0 NPS
    Willing to refer
    I’m highly likely to refer them.

WordPress Web Redesign for Healthcare Software Company

"Their team displayed high levels of commitment, creativity, and expertise, which drove us to tangible results."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - Sept. 2018
Project summary: 

Think It First redesigned and developed a WordPress site for SEO purposes. They updated the site’s navigation tools and applied UX functionalities to enhance content and visuals.

The Reviewer
 
51-200 Employees
 
Newtown, Pennsylvania
Brian Murphy
Marketing Manager, Wingspan, an IQVIA company
 
Verified
The Review
Feedback summary: 

After launching, the new site experienced a rise in traffic and leads. The enhanced website represents a strong brand image, which mirrors the overall messaging and sales efforts. As a critical partner, The Think It First team contributed a unique approach and seasoned expertise to the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for Wingspan, an IQVIA company. We’re a smaller entity of software developers for content management solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Think It First?

Our existing site's appearance, functionality, and content needed to be updated. We wanted the site to be optimized, dynamic, and engaging to increase lead generation. By modifying the site and enhancing our brand image, we wanted to display ourselves as an industry leader.

SOLUTION

What was the scope of their involvement?

Think It First began the project by attempting to rework our old site, but we decided to start over with a fresh look. We had several initial discussions about our long-term objectives, our visions, and the overall goal outcome we wanted from the project. We laid out our requirements for the site architecture, navigation tools, and the technical aspects of our visual identity, including the header, footer, menus, and graphics.

Next, Think It First worked with us on the messaging and positioning we wanted our site to convey. They created landing pages, including the home page with our categorized menu and some slider features. We have several offerings, including clinical, regulatory, commercial, and service, so they created an organized way to navigate these categories.

From there, we had a deep dive session about the product content and service pages. The Think It First team helped us simplify the user experience and reshaping our content to emphasize our overall message. They also made quality suggestions for visual content, including video elements which we later added.

What is the team composition?

We worked with a small team that included Brad (Art Director, Think It First), Joe (Partner, Think It First), and Jamie (Operations Director, Think It First). They served as our main points of contact, and delegated to others within their team, making communication easy.

How did you come to work with Think It First?

I received around a dozen recommendations, and I narrowed the search based on locality, familiarity with my industry, reputation, and cost. In terms of price, Think It First was in the middle of all the agencies, but we felt they’d bring strong value to the project. Their philosophy for the end goal and their reverse engineering approach stood out to us.

How much have you invested in them?

We spent around $30,000.

What is the status of this engagement?

We worked together on this project from March–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new site's architecture, aesthetics, and functionality have dramatically improved, giving us a fresh appearance that translates into our sales collateral. Think It First’s work significantly helped our lead generation capabilities, site traffic, and overall SEO. The UX features and functionalities make the pages easier to navigate. We can now present ourselves as a cutting-edge software development brand, which assists our broader marketing and communications projects.

How did Think It First perform from a project management standpoint?

We had weekly calls and multiple meetings at their office. It felt like an intimate process, but because of the small team, we were able to get tasks done quickly without waiting for committee approvals. Their team provided useful proposals that outlined the timelines and requirements so we could manage our expectations. Though they have a different approach, there was synergy between the advice they gave us and our goals. They had a methodical approach which expedited our timelines—it was a highly collaborative engagement.

What did you find most impressive about them?

Their extensive experience in the industry gave them instant insight to our needs as a client. They knew how to respond in a way that would solve our issues quickly and efficiently. Their recommendations helped us find the right direction, and their instincts led to a fluid execution process. Their team displayed high levels of commitment, creativity, and expertise, which drove us to tangible results. I gave them a lot of options for content and visuals, and they were able to keep me open-minded and provide real-life examples.

Are there any areas they could improve?

I can’t think of anything for them to improve on; they accomplished the project and functioned well as a small team.

5.0
Overall Score They were transparent through the entire process and never hid anything from me; I’m highly satisfied.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were ahead of schedule and never needed to make excuses, we were the only ones who fell behind.
  • 5.0 Cost
    Value / within estimates
    I’ve worked with more expensive agencies, and we got more ROI with Think It First’s level of talent.
  • 5.0 Quality
    Service & deliverables
    Regardless of the time limits, they were able to exceed expectations and never settle for less.
  • 5.0 NPS
    Willing to refer
    They are caring and capable, I would endorse and refer them to anyone.

Branding & 2 WordPress Web Designs for Medical Company

“We received a tremendous amount of positive feedback on the website Think It First created.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - Dec. 2013
Project summary: 

Think It First developed a WordPress website from scratch and continues to design marketing collateral as needed, including business cards, trade show booth artwork, etc.

The Reviewer
 
11- 50 Employees
 
Paoli, Pennsylvania
Jerry Smith
VP, MedScope America Corp
 
Verified
The Review
Feedback summary: 

Think It First delivered a website that exceeded expectations. In addition to their productive approach to understanding the company's goals, they deliver high-quality collateral and are never late. Project management is seamless and their team is a pleasure to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the VP of MedScope America Corp.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Think It First?

We initially reached out to Think It First to help us develop some sales and marketing collateral, followed by help building our website from scratch.

SOLUTION

What was the scope of their involvement?

When building the website, we initially had an introductory meeting with their team, so they could become familiar with our company, messaging, and goals. They developed some wireframes and created the site on WordPress after we approved of a direction, tailoring it to the audience we were targeting.

After we shifted direction, they also rebuilt the site later on. They continue to provide design support for marketing collateral, including business cards and trade show booths.

What is the team composition?

We work with about three to four people regularly and communicate at least five or six times a month.

How did you come to work with Think It First?

They actually sought us out when they were reaching out to nearby companies that they thought could benefit from their services. We felt comfortable with their team; they were level-head thinkers and easy to work with.

How much have you invested with them?

We've invested over $25,000.

What is the status of this engagement?

I started conversations with their team in June 2013, and our first website launched by December. We continue to work with them for designing marketing collateral as needed. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received a tremendous amount of positive feedback on the website Think It First created. It's very clean, informative, and speaks directly to our target audience effectively.

How did Think It First perform from a project management standpoint?

They're unbelievable. The whole process is seamless.

What did you find most impressive about them?

They quickly understand client goals and do a good job delivering exactly what we ask for. They're also highly creative and stay up-to-date on the latest trends when it comes to developing effective marketing material.

Do you have any advice for potential customers?

My advice is to sit down with them in person if possible, so they can get to know your company, culture, and goals better.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They meet all deadlines.
  • 5.0 Cost
    Value / within estimates
    Their costs are in line with our expectations.
  • 5.0 Quality
    Service & deliverables
    They exceeded our expectations.
  • 5.0 NPS
    Willing to refer
    I've already recommended them to others.

WooCommerce Maintenance & Redesign for Software Company

"There has been no technical challenge that they couldn't tackle thus far."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2016 - Ongoing
Project summary: 

Think It First provides 360-degree IT services including front- and backend development, mobile optimization, UX/UI formatting, and more.

The Reviewer
 
11- 50 Employees
 
New York, New York
Creative Director, Software Company
 
Verified
The Review
Feedback summary: 

Think It First's work has increased usability and has received praise from customers. Their team is responsive, tracking updates and managing complex new features. Their ability to always deliver on their promises makes them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the creative director of a media-software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Think It First?

We needed an offsite development team to handle our web presence and our e-commerce site.

SOLUTION

What was the scope of their involvement?

Initially, Think It First optimized our site for mobile devices to help with Google rankings. They formatted our menus, code, images, and UX/UI to adjust to mobile screens. They guided us through many of the technical hiccups of transferring to mobile devices. Another major project they created for us was a fully-integrated dashboard that allowed us to view site data, customer browsing data, and data from Google and social media. Their team currently provides ongoing maintenance, reformats our content, and builds new administrative-backend functionalities to bundle our product offerings. They update our site pages, designs, layouts, and optimize our features.

What is the team composition?

We work with a central agent and three other employees.

How did you come to work with Think It First?

We tried prior vendors but weren't successful. While looking for other vendors, we were recommended to Think It First by Woocommerce, and their work was excellent.

How much have you invested with them?

We invested around $200,000 thus far.

What is the status of this engagement?

We started in 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're always happy with their work. Their dashboard helps us easily see our data and saves time. Our site is easier to navigate and visually pleasing. Our customers sometimes compliment its professional design.

How did Think It First perform from a project management standpoint?

Their project management is excellent, and they're fully on top of all of the pieces. We're a small team and sometimes can lose focus internally, but they manage our evolving requirements well. They use our internal management tool to track and manage projects, which makes it easy for us. We communicate with them every two to three weeks, and they fix our issues almost immediately.

What did you find most impressive about them?

Their responsiveness is impressive. There has been no technical challenge that they couldn't tackle thus far. Their team always deliver what we need and find solutions to make it work.

Any advice for potential customers?

Have a clear goal in mind, and they'll make it happen.

5.0
Overall Score We love working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They meet deadline we ask of them.
  • 4.0 Cost
    Value / within estimates
    Their price is spot on. They're not too expensive or cheap.
  • 5.0 Quality
    Service & deliverables
    They deliver functional products.
  • 5.0 NPS
    Willing to refer
    I definitely recommend them.

WordPress Web Design for Growth Capital Firm

"They were extremely thoughtful with their designs and approach to showcasing our company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. - Jun. 2018
Project summary: 

After a discovery phase, Think it First redesigned a website. They developed dynamic pages, interactive features, and graphics.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Senior Associate, Growth Capital Firm
 
Verified
The Review
Feedback summary: 

The features Think it First developed created new ways to interact with potential investors and drove additional connections. The team was responsive and professional, focusing on core ideas to deliver the agenda. Their ability to listen closely to feedback was impressive.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am an associate at a late-stage venture capital firm (also known as growth equity). We take capital from our investors and invest in emerging technology companies, specifically in the industrial-tech ecosystem.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Think it First?

We’re a new firm. We already built a website, but wanted our site to be more responsive and help us interact with our investors and customers. The website needed to highlight who we are and our experience.

SOLUTION

What was the scope of their involvement?

They first conducted a discovery phase to understand our business model, what we’re trying to achieve in the market, and our audience. We sent them our past work and created a high-level wireframe together. From there, we started flushing it out with additional images, dynamic pages, and interactive functions.

Our landing page was an important highlight of our site; they went with a minimalistic approach. We focused on communicating our city-centric approach and highlighted our connectivity to buildings, transportation, mobility, and energy consumption. Their team helped us keep our content simple and organized it into three core sections—who we are, how we invest, and our partnered companies.

They also integrated a lot of media content that constantly shows our pulse with various markets, who we listen to, and news from our partners. Their team showcased how we invest in big thematic trends and the industrial economy through our partner’s quotes and some professional imagery. They suggested we have you know some way for people who are visiting the site to connect with us, whether it's potential investors or companies. Thus, they helped us create a contact form as well.

What is the team composition?

I was interacting primarily with two of their partners. However, we knew they had a development team working in the background.

How did you come to work with Think it First?

We were recommended to them by one of our partners. We were looking at about four different firms including them and asked them for proposals. Through this process, we picked Think it First.

What is the status of this engagement?

We started in April 2018 and finished the work in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After our most recent press release, we had a lot of web traffic. A lot of potential partners filled out the form Think it First created. It was a really interesting way to engage with customers-definitely a great feature that we didn't have previously.

How did Think it First perform from a project management standpoint?

In the beginning, we conducted an all-hands meeting in our office with a couple of guys from our side and from their side. We communicated at least once a week and three times a week if we needed to get something complex done. We worked free-flowingly, and I sent them notes during the day to configure. They were incredibly professional and responsive. Their team sometimes even beat our deadline. They were always on the ball. They were delayed only if there were guys out on vacation, or if they needed additional time to review internal processes. They did great driving the agenda and process.

What did you find most impressive about them?

They’ve never done a website for a venture capital business before. Their ability to sit down with us and listen closely to understand our business model was impressive. I was worried at first, but they were extremely thoughtful with their designs and approach to showcasing our company.

Do you have any advice for potential customers?

Take the time, in the beginning, to understand what kind of content you want and what you want to accomplish with your audience. It’ll help smooth the process.

5.0
Overall Score They were terrific from start to finish.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were always on time or ahead of schedule.
  • 5.0 Cost
    Value / within estimates
    Their cost was competitive.
  • 5.0 Quality
    Service & deliverables
    Their ability to articulate our vision into reality was phenomenal.
  • 5.0 NPS
    Willing to refer
    I would refer them to anyone looking for web designers.

Technology Provider & Web Redesign for Pharma Company

“The finished product was ultimately better than we imagined.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Apr. 2018
Project summary: 

Think it First developed a graphic strategy to align with a shift in a project management company’s business service areas. They completely redesigned the website and sales brochure to reflect the changes.

The Reviewer
 
11- 50 Employees
 
Plymouth Meeting, Pennsylvania
Rich Elles
Manager of Marketing & Business Development, The FlexPro Group
 
Verified
The Review
Feedback summary: 

The website and brochures created are excellent resources that empower understanding and connection with consumers and give the sales team pride. Think it First offers outstanding customer service and dedication and they use their expertise not only to deliver superior products but also to teach.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of marketing and business development for The FlexPro Group. We are a life sciences consulting company specialized in project management and strategy execution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Think it First?

Our three service areas were R&D, supply chain, and business technology. We determined that those were too broad to connect with our audience. We decided that it would be best to become more focused and specific on exactly what we do. We deduced that we wanted to represent ourselves in four service areas. We went to a more focused set that included product development commercialization, supply chain optimization, integration management, and early-stage acceleration. This enabled us to focus better and communicate who we were.

SOLUTION

What was the scope of their involvement?

Think it First has been our graphics and technology provider for the better part of three years. In the last six months, they redesigned the graphic representation of our services and completed a full website redesign.

Think it First helped us to think through how we could best represent our company graphically and on the website. They added valuable input to our planning stages and to how we decided to represent ourselves as a company. They came up with a visual representation and determined how we could leverage that to connect with consumers better. They delivered a mock-up, and, after a few meetings, we gave the approval. Finally, after some negotiation to create the ideal website model, they developed it and continued to implement our feedback as they completed the work.

The “What We Do” section of the website will lead users to a landing page where they can select from our four services. They completely redesigned the look-and-feel as well as the content. They replaced outdated general messaging with specific service descriptions which are color-coded and match our company’s logo.

Users can scroll down, find out about our services, and link to a way to contact us. Think it First connected that form to our CRM software so we can connect with consumers easily.

We are able to freely add content as we develop it. A large part of the work they undertook—other than tightening up fonts and making things bolder with new pictures—was adding functionality so that we could communicate our offering through each of the tabs under “What We Do”.

Additionally, we wanted to make sure that our marketing materials matched the new look and feel of the website. They completely redesigned our double-sided sales brochure.

What is the team composition?

We had one direct contact who was responsible for the development work. One of their partners was in charge of overseeing the engagement and making sure that the project scope was fulfilled.

How did you come to work with Think it First?

They were hired before I started working with the company so I’m not sure how we initially came into contact. They know how we were founded, what our mission is, and what we do. We continue to work with them because of the good relationship with the company, their responsiveness, and overall quality of work.

How much have you invested with them?

Over the last two years, we’ve spent over $25,000.

What is the status of this engagement?

Our first strategy meetings for the current project took place at the very beginning of 2018. We launched four months later.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The finished product was ultimately better than we imagined. First, a number of new leads have come in through the CRM link they provided, which makes it very easy for us to utilize the software. Second, the website is a great place where I can send customers or potential clients to give them a much better, clearer reference to who we are. Lastly, the sales brochure also makes it easy for us to communicate who we are and what we do and do it in a way that makes us comfortable, proud, and confident thanks to the work done by Think it First.

How did Think it First perform from a project management standpoint?

We communicated in-person and over the phone almost daily. They’ve exceeded expectations in how was easy it was to communicate with them. They’re accessible during the day and even after business hours.

The ongoing maintenance has been great. Anything we’ve needed to be updated has exceeded expectations.

I can’t say anything but good things about their timelines, communication, and the final product.

What did you find most impressive about them?

They are responsive and willing to work. Making the graphic representations on the sales brochures match our website was an undertaking that I was expecting would take a while to complete. We wanted to use the brochures for a few events we had registered for. They were able to take care of the request in just a week. Their ability to accommodate customers and the work they’re willing to provide is the most impressive. Their customer service is excellent.

Also, they are educated and well-versed in their space. They give more than just the services they offer; they also give an understanding of why things are done the way they’re done. They helped me learn and grow in this area, allowing me to become a better tech administrator and content creator. They were willing to share the knowledge of why they were recommending and doing what they were doing.

Are there any areas they could improve?

No. That’s why we keep going back.

Do you have any advice for future clients of theirs?

Set expectations and communicate deadlines. They’re able to accommodate the work as long as we give them a projected timeline for when we need it and a reason for needing it. They will bump it immediately to the priority list if you have a good relationship with them.

If the client is just starting out, they need to be clear, open, and accepting. Think It First knows what they’re talking about. Taking their recommendations and incorporating them into the business strategy is important.

5.0
Overall Score We keep coming back to them because of their service, communication, and the final product.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were able to meet any deadline we requested, and they were clear about setting expectations from the start.
  • 5.0 Cost
    Value / within estimates
    Comparatively, they are fairly priced, and the quality is high.
  • 5.0 Quality
    Service & deliverables
    The quality of work delivered matched our business needs. They translated that quality into a hard copy as well.
  • 5.0 NPS
    Willing to refer
    I give them my vote of confidence for what they do and how they align with our strategy.

WordPress Website Redesign for Consulting Company

“The new website is a better representation of our brand compared to our previous one.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Feb. 2018
Project summary: 

Think it First decluttered and reorganized a WordPress website. The site includes several new pages for data that was previously on the home page. It features several opportunities to request interaction.

The Reviewer
 
11- 50 Employees
 
Wayne, Pennsylvania
Sean McKee
Partner, PharmaBioSource
 
Verified
The Review
Feedback summary: 

Think it First did a great job of modernizing the site. The new layout gives more opportunities for growth on the newly designed pages and removes the limits imposed by the former site. The friendly team executed the job with professionalism, great communication, and excellent project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a partner with PharmaBioSource, a unique consulting company for the pharmaceutical industry. We help pharmaceutical and biotech companies buy and sell manufacturing facilities which may include pharmaceutical products, people, and existing business. We also consult for life sciences or healthcare investment companies that are looking to invest millions of dollars in pharma, biotech, and medical device companies to help launch a product or do capital investment. We do risk-based supply chain analysis, which could be looking for regulatory issues or examining suppliers that they use to make their products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Think it First?

We put together a website in 2001 and updated it four years ago. It was functional, but not contemporary. It was outdated and we wanted to freshen it up and give it a more modern look. We don’t get a lot of business from our website, but it is something we use for brand recognition and to give our customers our background. It is also used to post new facilities for sale.

SOLUTION

What was the scope of their involvement?

Think it First reorganized our previous website’s functionality in a way that is more contemporary. The site had bios for people that work here, and they helped us organize them and add headshots. They created a separate page for the facilities for sale and for past transactions. They also created a separate page for events we attend with the ability to insert a graphic and a link to the tradeshow and a way to set up a meeting with us. We wanted to promote interaction with us, so they added a call to action to contact us in other places on the website too. They recommended a separate page for our news and insights as well.

To maintain consistency with our fonts and colors, we are considering using them for graphic design work on our marketing materials in the future.

What is the team composition?

We worked with a salesperson who is also a founder in the beginning, and we worked with Brad (Partner, Think it First), our lead person, after that. I’m sure there were other people behind the scenes as well.

How did you come to work with Think it First?

We explored several design firms, some local and some overseas. We got quotes from five companies and spoke to a few on the phone. Think it First wasn’t the most nor the least expensive, but the cost was reasonable. They are within walking distance of our office so they came and gave us a pitch and showed us examples of their work, which were impressive. It was convenient to have them close by to look at mockups or the status of the website as it progressed.

What is the status of this engagement?

We worked with them from October 2017–February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a great job. The new website is a better representation of our brand compared to our previous one. Everyone at our company is impressed with it and happy.

How did Think it First perform from a project management standpoint?

They were great. Brad was very good at communicating status updates, prompting me when they needed something from us, or reminding us of milestones that we were supposed to meet and their deadlines.

We were in contact through email a couple times a week, and we had 3–4 meetings in their office to get visual updates. In the beginning, we used Google Docs where I could type in new things and change text around, which would then be updated on the website. If I had a question or wanted a change, I sent it to them and they made the change, which I would be able to see on the mockup through the link to the site as it was being built. There were times when I would submit 10 things I wanted to change, and they would take care of those or recommend we think about those aspects before we changed them. We collaborated to come up with the best changes. When 2–3 weeks remained in the project, they allowed me the freedom to make changes myself.

What did you find most impressive about them?

It was a small team that we dealt with, but dealing with one point person was extremely helpful.

Are there any areas they could improve?

The only thing I didn’t like about the process was the tool they used. I really wanted to see changes made immediately in the mockup of the website, but Google Docs wasn’t connected digitally to automatically update the site. They had to implement updates to the live mockup of the website, which took an extra day or two.

5.0
Overall Score Not only did they do a good job, but they were nice people to work with. It was a good working relationship all around.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They would have been able to finish our website in the timeframe they presented to us when we started, but it was our fault we fell behind.
  • 5.0 Cost
    Value / within estimates
    The price was reasonable for the quality and the way it looks.
  • 5.0 Quality
    Service & deliverables
    We are very happy with the website. They were very professional in their approach to the project, and communication was good.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

WordPress Website Redesign for Educational Foundation

“Brad expects the best from his team, and it resulted in high-quality work and a fantastic end product.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. - Oct. 2017
Project summary: 

Think It First redesigned a website, updating the colors and copy and installing a plugin for a grant management system. The team finished in seven weeks, making the site more intuitive and user-friendly.

The Reviewer
 
11- 50 Employees
 
Philadelpia, Pennsylvania
Contractor, Private Educational Foundation
 
Verified
The Review
Feedback summary: 

The new website has received only positive feedback. It’s attractive, easy to navigate, and clearly explains the history and purpose behind the educational grant. The team quickly understood the scope and purpose of the project, and they had no problem with the tight deadline.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an independent contractor acting as a grants administrator for a private educational foundation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Think It First?

I was put in charge of the website redesign. It was first developed about three years ago, and it was basically just information; there was no call to action or promotion of the foundation’s goals. Our mission had changed quite a bit, and we wanted to attract more interested parties to our application, so we decided it was time to do a massive overhaul of the website and make it much more impactful and attractive.

SOLUTION

What was the scope of their involvement?

After we accepted their proposal and signed all the agreements, we had our kickoff meeting and started the first wireframes. We were under a tight deadline and wanted to get the project finished within seven weeks, so we had to work hard and quick.

Think It First took some of the old site’s information, like biographical information, but other than that, they essentially created a whole new site. They redesigned the structure, appearance, and navigation of the entire site, and it looks completely different.

Some of the major changes were a timeline and an online application portal. Another firm took care of the grant management system for the application, and Think It First just installed the plugin for the site, which let them concentrate fully on the website redesign. One of our goals was to clarify the history and purpose of our foundation, and Think It First made sure the structure and copy answered those questions.

What is the team dynamic?

Brad [Partner} was my lead contact, and I met one designer on our project, although the team could’ve been bigger.

How did you come to work with Think It First?

We put the RFP out to bid, and three agencies submitted proposals. We invited them each in for a more in-depth conversation, but most got caught up on the grant management system. Think It First was the only provider that presented a viable solution and seemed to know what they were talking about. We liked the freshness of their approach, and all the agency’s prices were pretty similar, so we chose Think It First.

How much have you invested with them?

We spent a little over $19,000.

What is the status of this engagement?

We started the project in August, and it ended in October.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone has had positive responses to our site. They comment that it’s beautiful, the colors are great, and it’s easy to navigate. Our board was highly impressed with the improvements we made from the old site, and we couldn’t be happier with Think It First’s work. There are still a few minor changes we need to make, but overall, we’re pleased.

How did Think It First perform from a project management standpoint?

We mainly communicated via email, and I talked to Brad probably 10 or 15 times during the full seven weeks. Brad and his whole team were extremely responsive and never let anything slip through the cracks. They finished the project on time and within budget, which is impressive considering how fast we needed it to be completed.

What did you find most impressive about them?

I can be quite nitpicky with my expectations, and Think It First was responsive, easy-going, and patient. They did their work, made any changes I suggested, and took my opinion seriously. Brad expects the best from his team, and it resulted in high-quality work and a fantastic end product.

They quickly grasped our foundation and its goals and understood that this new site was a turning point for us. They responded to the importance of the project and did exactly what we needed.

Are there any areas they could improve?

I can't think of any. They were a pleasure to work with, and I’d love to work with them again.

Advice for potential customers?

Know exactly what you want to accomplish and have all the content on your end figured out. That will help you all be on the same page, and there will be minimal misunderstandings.

5.0
Overall Score The working relationship, product, and general management were top notch.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They kept to our schedule.
  • 5.0 Cost
    Value / within estimates
    It cost what we thought it would.
  • 5.0 Quality
    Service & deliverables
    The website is attractive and clear.
  • 5.0 NPS
    Willing to refer
    I already have.

Web Redesign UI/UX Adjustment for Tourism Company

"We’re kept well-informed along the way; there’s never been a surprise while working with Think It First."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Confidential
 
Nov. 2013 - Ongoing
Project summary: 

Think It First redesigned an existing tourism website, which they now maintain. The team’s goals were to improve UX/UI and facilitate interaction, while adding custom features, like an interactive map. 

The Reviewer
 
51-200 Employees
 
Pennsylvania
Digital Marketing Manager, Tourism Company
 
Verified
The Review
Feedback summary: 

The finalized site has visibly improved, and many of the custom features have become major components. Think it First is communicative and responsive. The team excels at managing expectations and setting realistic and accomplishable timelines and budgets.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the digital marketing manager for a nonprofit organization that is responsible for trying to bring meetings and conventions to our city. I manage our company’s website and everything that goes on digitally with it, including advertising, blogging, social media, mobile, etc. We get funding via a portion of the tax that is collected on hotel rooms, and we work to fill those hotel rooms while also bringing in visitors to support local businesses, restaurants, and attractions. The primary part of our business is scheduling meetings and conventions in the convention center, hotels, and other venues around the city. We also are responsible for group tours and international leisure travelers who come to our city. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Think It First?

We first brought on Think It First a few years back when our website was a bit confusing and outdated. After we chose Think It First, the entire project probably took close to nine months to complete, from start to finish. Think It First redesigned pretty much everything on the website. Since then, we’ve worked on a number of other projects with Think It First.

SOLUTION

What was the scope of their involvement?

We had a previous vendor, but I was hired soon after Think It First was selected, so I didn't have much of a relationship with the previous company. The website had been redesigned about a year before I started, and in that year, there was a lot of confusion and questions. It was determined that the redesign effort was not a good one, and there needed to be a quick turnaround to make it happen again. That’s why by the time I started, they had already selected Think It First for a complete redevelopment of the site. We were trying to improve user experience and user interaction. Our main goal is to get conventions to come to our city, and our primary audience tends to be meeting and convention planners. We needed to recognize that audience and work to keep that audience satisfied from start to finish in a logical manner that was not confusing. One of the main things we needed was a more clear hierarchy. The previous design was pretty flat, and it was all over the place. We needed to come up with an organizational chart to help users navigate the site. 

We first developed a plan for the homepage, and then we put together a handful of internal templates, essentially. At the beginning, it was a three-phase project. The first phase was the homepage and a handful of primary pages that tended to get the most traffic. The second phase was going more in-depth with the rest of the site. We have kind of an overwhelmingly large site, so we wanted to get the hierarchy and design set for throughout the entire site. The third phase was going into some of the other departments because we were working on the meeting planner part of things. The final phase involved the international travelers and group tours and cleaning up some of the other aspects of the site. There were more elements within each part, but it was a few years back, so I don't remember the exact specifics. Each phase probably took about three months in order to make sure that we covered everything and that our internal clients were satisfied. Our website has a lot of idiosyncrasies that we needed specific work done for. We are a member organization, so we have restaurants, attractions, and hotels that pay dues to us to get placed in front of meeting planners. It takes some organization to make sure we’re serving those customers well and highlighting them first on the website.

We’ve worked on a number of other projects with Think It First since the redesign. One of the big ones was an interactive map that we developed to highlight our members and allow us to organize the members by categories. For instance, the user — a meeting planner, convention attendee, or international traveler — could say, “I want to see all of the restaurants in this area,” and then, “I just want to see the Italian restaurants in this area,” and have them pop up on the map. We’ve developed that map even further since then. Users can “favorite” individual elements on the map, such as restaurants, hotels, and attractions you're considering, and then go to a separate portion of the map and map out where everything is in relation to your hotel. That’s a big, long-term project that has been developed over time. I think it has helped with our members, and I think it’s helped logically present that information to people coming into the city who are able to see the proximity of things in a much more useful way. Our staff can use the map to sell the city as a potential place for a convention by showing the convention center as well as hotels that are within easy walking distance of it and restaurants that offer meeting space. Our staff is more easily able to show a lot of information to potential clients.

How did you come to work with Think It First?

Think It First had been hired before I started working here. RFPs were sent out in the area, and quite a few organizations came up with suggestions for how we might redesign our website. Think It First offered the best solutions and designs, so we went with them. Their design had been accepted, but the work didn't begin until I started, which is when our company handed the project to me and said, “We’re redesigning the website. This is the company you're working with. Make it happen.” We then introduced the Think It First team to everybody at our organization to make sure they understood who they were and what they were doing. They also spoke with some of our vendors and our internal clients to directly answer their questions as needed. 

How much have you invested with Think It First?

I could not tell you how much we invested with Think It First. I wasn't there at the very beginning, and early on I wasn't doing the bill paying, so I don't know the numbers. I don't know if our organization would be up for sharing that information either.

What is the status of this engagement?

I think we would have started working with Think It First in the latter half or last quarter of 2013, and we’re still working with them today.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our overall site metrics are better than they used to be. Some of the things that Think It First worked on, like the interactive map, have become major parts of our website. They also worked on the appearance of the pages for the individual due-paying members. The membership department has said that the members were happy with the new appearance of those pages when we launched them. One of the things we do measure is meeting planners who submit RFPs for potential meetings or conventions in the city. The meeting planner RFP for the online submissions are up much higher than they were before the redesign.

How did Think It First perform from a project management standpoint?

Think It First has performed extremely well from a project management standpoint, and we’ve been happy with what they’ve done for us over the years. I’ve had a good working relationship with their team. They’re responsive, and they make suggestions and recommendations while also listening to ours. If we’re recommending something that they think doesn't make sense, they will tell us the reasons why it might not work. If we end up saying, “I understand what you're saying, but we want to go with it anyway,” they will go ahead and do what we’ve asked. They’re the type of organization that wants to help you do the right thing and make sure you're not making any mistakes they could fix in advance. They also understand that we’re the client, and in the end, we should get what we ask for. In the end, they have always delivered what we ask for.

Think It First does our overall web maintenance as well as the development and larger features. The primary team we work with at Think It First probably consists of three people: Joe, Jamie, and John. They occasionally bring in one or two other people, but for the most part, Joe is my regular contact. The team size has stayed pretty constant. I think that Think It First has hired more people since we started working with them. The people who are occasionally brought in are just for short periods of time. 

For more than three years, I have had weekly calls with Joe to go over what’s coming up and where the project stands. I ever need to jump on a call at any other time, he’s always available. I also correspond regularly with Joe via email, probably once a day or more. There may be a couple of days where I don't send an email, and then something comes up, and we’ll send emails back and forth several times in a single day. It’s rare that I don't get a response quickly, and if that happens in regard to something I think is more important, I can usually extend my email beyond Joe to Jamie and John, and one of those two will almost always be available. I've also gone to their office to meet with them in person for longer-term discussions, and they’ve come into our offices more than a handful of times to present ideas and go over things with me and my managers. 

Think It First does a good job of managing expectations and being sure you know what you're getting. They don't over-promise, and they do things methodically. They have done a good job of giving me estimates that they almost always stick to, which is not always the case with companies. If something goes a little higher than expected, it’s never been an issue. If an issue does come up, they offer options to make sure we get the best solution that fits our desires and budget. We’re kept well-informed along the way; there’s never been a surprise while working with Think It First.

What did you find most impressive about Think It First?

I don't know if there’s one thing that is most impressive about Think It First. I appreciate the relationship we’ve built and knowing that they’re consistently going to answer our questions and solve our problems, whatever they may be. I may ask Think It First if they can help with certain areas of the website that they have barely touched, and they’ll do the research, figure it out, and make it happen. At the same time, they’re an organization that doesn't just sit back and wait for things either. They look at the site and look at how it can improve, make suggestions and recommendations, and get things on the roadmap for us to handle down the line. They’re both reactive and proactive in the best possible way. 

What tips or recommendations could you share that might increase the likelihood of success with Think It First?

Think It First is an excellent company to work with. They have managed everything we’ve thrown at them in an excellent manner, and I would absolutely recommend them.

4.5
Overall Score Think It First has done a great job, and we’ve been happy with them. They’ve delivered on everything that we’ve asked and more. We’re very happy.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    I have always been a bit of a stickler for getting things done on time, and Think It First has given me no reason to be bothered by their efforts. 
  • 4.5 Cost
    Value / within estimates
    Think It First’s rate is probably better than other vendors we’ve worked with, and whatever their cost is hour to hour, I know it’s worth it.
  • 4.5 Quality
    Service & deliverables
    I don't do a whole lot of 5s. There’s rarely, if ever, been someone who was less than satisfied with what Think It First delivered.
  • 4.5 NPS
    Willing to refer
    I definitely would refer Think It First to others. They do good work, and I would be happy to recommend them.
Verification

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Verification Level
Silver
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Pennsylvania
ID
3989564
Date of Formation
Nov 3, 2010
Last Updated
Jul 19, 2019
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
2
Judgement Filings
0
Collections Count
0
Last Updated
Jun 19, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
9
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
March 19, 2019