Tectome

BACKGROUND

Please describe your company and position.

I am the CEO of Metadologie

Describe what your company does in a single sentence.

We are salesforce consulting partners, helping organizations with customised solutions relevant to the operational goals. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tectome to accomplish?

• Build a web application to automate core workflows the team was handling manually, including processing incoming requests, organizing data, and triggering follow-up actions efficiently.

SOLUTION

How did you find Tectome?

Online Search

Why did you select Tectome over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Tectome were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

-The project began with analyzing the team’s workflows to identify repetitive tasks and bottlenecks. Based on this analysis, a web application was designed and developed to automate these processes. AI features were implemented to classify incoming requests, organize and sort data, and automatically trigger follow-up actions. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success will be measured by automating 70-80% of requests, reducing handling time by 40-60%, ensuring 95%+ of follow-ups are accurate, cutting manual errors by 50%, increasing throughput, and maintaining stable production performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project was delivered timely. Responsible team who works accurately and shares on time updates. 

What was your primary form of communication with Tectome?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Working with Tectome was a really smooth experience. They understood what we needed and helped us build a web app that automated a lot of our manual workflows, which made our daily work much easier. They were always available to answer questions, listened to feedback, and explained things clearly when needed.

What I appreciated most was that they didn’t just follow instructions, they offered practical suggestions that actually improved the system and made it more usable for our team. The final product works exactly as we hoped and has already made an evident difference in how we handle our processes. I’d happily work with Tectome again and recommend them to anyone looking for web or AI automation solutions.

Are there any areas for improvement or something Tectome could have done differently?

Nothing as such.