What evidence can you share that demonstrates the impact of the engagement?
The MVP is awaiting the next phase, but we’ve launched the online ticketing platform. We’re in the process of adding features. But for the most part, the platform is live, fully-functioning, and earning money.
How did Techuz perform from a project management standpoint?
They’ve done a pretty good job. We communicate about twice a week through phone calls and emails. Sometimes we use Trello to keep track of issues and other things we need to work on.
What did you find most impressive about them?
Typically, when I have a real issue, their team is fast about getting back to me. I’m most impressed with that.
Are there any areas they could improve?
The organization involving project management could improve, but I don’t necessarily need tools for my projects because it’s mainly me involved. What we’re doing is pretty straightforward.
Do you have any advice for potential customers?
With every project, the more specific you are, the better. While working with developers, you need to be literal about everything you want.
Techuz not only delivered a satisfactory final product but also continued to facilitate a positive client experience by helping to fix bugs and make minor changes. Although the project took longer than expected, the team acted on feedback and change requests to ensure client satisfaction.