Taillight

BACKGROUND

Please describe your company and position.

 I am the Owner of a hospitality & leisure company 

Describe what your company does in a single sentence.

Travel Pioneers crafts bespoke, luxury travel experiences, offering unique, tailor-made adventures that cater to the discerning traveler’s desires and dreams.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taillight to accomplish?

• To elevate our digital footprint, increasing visibility and improving brand recognition within the luxury travel market, and to attract a broader audience interested in bespoke travel experiences.
• To enhance the effectiveness of our marketing materials and strategies, leading to improved client engagement and increased acquisition rates, by delivering compelling content that resonates with our target demographic.
• To refine and articulate our brand messaging, ensuring it clearly communicates the uniqueness and value of our bespoke travel experiences, thereby strengthening our market position and fostering deeper connections with our clientele.

SOLUTION

How did you find Taillight?

Referral

Why did you select Taillight over others?

Great culture fit

How many teammates from Taillight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Embarking on a journey to elevate our brand and marketing efforts, we partnered with Taillight, who had been referred to us and we learned that they are known for their creativity and strategic marketing solutions. Our collaboration with Taillight was multifaceted, aiming to enhance our growth marketing strategy, develop compelling marketing collateral, and refine our messaging to resonate with our high-end clientele. 
The scope of work was comprehensive, designed to address our specific needs and goals. Bruno and Jaclyn undertook a very thorough discovery analysis of our brand, market position, and target audience, laying the groundwork for a tailored growth marketing plan. This plan included strategies for digital marketing, content creation, and client engagement, aiming to boost our online presence and attract a broader audience. A significant deliverable from this collaboration was the development of a suite of marketing collateral. 
Taillight's creative team designed an elegant presentation template that aligned with our brand’s luxury aesthetic, ensuring that our sales pitches and client presentations would leave a lasting impression. They also produced high-quality digital and print materials, including brochures, email marketing templates, and social media graphics, each imbued with our brand’s essence and designed to captivate and engage our audience. 
Additionally, Taillight revamped our messaging, crafting a brand narrative that truly reflected our ethos of offering unparalleled, personalized travel experiences. Bruno and Jaclyn developed a messaging framework that articulated our value proposition clearly and compellingly, ensuring consistency across all communication channels. 
The project spanned several months, during which Taillight worked closely with our executive team to ensure each deliverable not only met but exceeded our expectations. The end result was a cohesive and dynamic suite of marketing tools and strategies, poised to propel our brand forward in the competitive travel industry.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the implementation of Taillight's growth marketing plan and the rollout of the new marketing collateral and messaging, we witnessed significant measurable outcomes indicative of our progress and success. There was a noticeable increase in our website traffic, with a 35% boost in unique visitors, which directly correlated with the enhanced digital marketing strategies. 
Our engagement rates on social media platforms surged, driven by the visually appealing and brand-aligned content created by Taillight. The new presentation template and marketing materials significantly enhanced our sales process, contributing to an increase in client acquisition within the first quarter post-launch. Furthermore, the refined messaging and brand narrative facilitated deeper connections with our target audience, reflected in an uplift in client inquiries. 
These outcomes not only demonstrate the efficacy of Taillight’s strategic and creative efforts but also underscore our brand’s strengthened position within the luxury travel market. The growth we have experienced is a testament to the powerful impact of cohesive branding and targeted marketing strategies.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Taillight’s project management was exemplary, characterized by professionalism, efficiency, and responsiveness. They established a clear timeline from the outset, with milestones and deadlines that were realistic and aligned with our expectations. Jaclyn and Bruno delivered each component of the project on time, often exceeding our expectations in terms of quality and creativity. 
Communication was seamless, with regular updates and check-ins to ensure we were aligned on the project’s progress and outcomes. Taillight was exceptionally responsive to our needs, readily accommodating changes and incorporating our feedback with agility, great energy and a positive attitude. 
Their proactive approach to project management ensured a smooth collaboration, minimizing any potential disruptions and allowing us to stay focused on our core business activities.

What was your primary form of communication with Taillight?

Virtual Meeting

What did you find most impressive or unique about this company?

What really sets Jaclyn and Bruno apart is their remarkable ability to blend creativity with strategic insight. It’s rare to find a team that so seamlessly employs that type of alchemy. They demonstrated a deep understanding of our brand and the luxury travel market, enabling them to create marketing solutions that were not only beautiful but also highly effective in achieving our goals. Their creative process could not have been farther from formulaic; instead, it was tailored specifically to our brand’s identity, ensuring that every piece of work was unique and impactful. 
Additionally, Taillight’s commitment to understanding and integrating our company’s ethos into their work was truly impressive. They went above and beyond to immerse themselves in our brand, resulting in marketing collateral and strategies that felt authentically 'us'. This deep level of engagement and customization is rare and was highly valued by our team.

Are there any areas for improvement or something Taillight could have done differently?

Nothing I can think of.

BACKGROUND

Please describe your company and position.

I am the Owner of Whimsy's

Describe what your company does in a single sentence.

Whimsy’s is a sweet shop, with gourmet chocolates and ice creams, as well as a retail space offering handcrafted wonders and ethically sourced treasures.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taillight to accomplish?

• To align our business strategy with our brand

SOLUTION

How did you find Taillight?

Referral

Why did you select Taillight over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Taillight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As the owner of Whimsy's, a charming little shop in downtown Salem, MA, that offers a delightful array of gourmet chocolates, delicious ice cream, and exquisite handcrafted artwork and knick-knacks, I found myself in need of professional branding services to elevate my business. When I first opened my doors nearly a year ago, my primary focus was on getting the store up and running. 

Due to time and budget constraints, I had to postpone hiring a branding agency, despite recognizing its importance. Now that Whimsy's has established a presence in the community, I felt it was the perfect time to align my business strategy with my brand. I sought the expertise of Taillight to conduct a comprehensive review of all my brand assets, including my logo, visual identity, fonts, tagline, messaging, and positioning.

Bruno and his team meticulously examined every aspect of my brand, from the physical space of the store to all the various touchpoints, such as coupons, loyalty cards, email signatures, and even store receipts. The culmination of their extensive audit was a detailed report of their findings, which provided invaluable insights into the current state of my brand. 

Additionally, they presented me with a well-structured roadmap that outlined a strategic approach to enhancing Whimsy's brand. The roadmap highlighted immediate changes that could be implemented with minimal investment, as well as long-term transformations that could be executed over the course of the next year and beyond. This comprehensive approach demonstrated the agency's understanding of my business needs and their commitment to helping Whimsy's reach its full potential.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project only concluded very recently, so we’re still in the process of implementing Taillight’s recommendations. Some of those changes will take time, but I’m very excited at the possibilities their recommendations have opened for us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was always delivered on time, and Bruno, who was my main contact, was extremely communicative throughout the entire process, so I was always up-to-date on everything they were doing, and always knew what to expect.

What was your primary form of communication with Taillight?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Honestly, the people. Not only are they knowledgeable about brands and branding, but they’re just genuinely nice people who seem to really love what they do, and truly care about their clients and their clients’ success. They were always happy and willing to help, and I never felt like I was being nickel and dimed.

Are there any areas for improvement or something Taillight could have done differently?

Nothing at all that I can think of. I wish I could have them on staff full-time!

BACKGROUND

Please describe your company and position.

I am the Owner of Speck Fitness

Describe what your company does in a single sentence.

Speck Fitness offers a diverse array of fitness solutions, including the innovative Tendu Toning® workout, which merges ballet with fitness for all levels, alongside specialty dance classes and Zumba, catering to a broad audience of fitness enthusiasts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taillight to accomplish?

• Boost Speck Fitness's online presence and customer engagement to drive an increase in website traffic within six months.
• Develop and implement a brand positioning strategy that differentiates Speck Fitness in a crowded market, aiming to elevate brand recognition and customer loyalty.
• Create a suite of marketing collateral that effectively communicates the unique value proposition of Speck Fitness, supporting a 15% growth in lead generation efforts.

SOLUTION

How did you find Taillight?

Referral

Why did you select Taillight over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Taillight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jaclyn teaming up with us at Speck Fitness really changed the game for our marketing efforts, bringing a fresh and dynamic approach that we needed. We started by taking a hard look at what we were doing before, figuring out what worked and what didn't, and then tossing out the stuff that was holding us back. 

Jaclyn introduced us to some cool new ways to talk about what we do, creating awesome digital content, brochures, and email campaigns that really spoke to our clients. We also spent a lot of time thinking about how we wanted to stand out from the crowd, which led us to shake up our brand positioning. It was all about finding the right way to tell our story, one that made people listen up and think, "Hey, Speck Fitness is exactly what I've been looking for!" 

Putting together a solid digital marketing plan was a big deal for us. It wasn't just about getting our name out there more; it was about connecting with the right people in the right places, and actually getting them excited about joining us. We saw some great results, with more folks engaging with us online, more traffic to our website, and a real boost in how people see our brand. In simple terms, Jaclyn's work helped us step up our game in a big way. 

We didn't just get our name out there more; we connected with our community in a more meaningful way. Her strategies helped us not just to grow but to thrive, setting us up for a lot of exciting things to come. It's been a great ride, and we're just getting started!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Jaclyn brought tangible results to Speck Fitness that we're thrilled about. Our website saw a significant increase in traffic, up by 25%, which has been fantastic for our visibility. Our leads we’ve been working so hard to attract were also up by 15%, showing us that there's a real interest in the unique fitness approach we offer. 

On social media, the engagement levels have soared, creating a lively community around our brand. These outcomes are more than just numbers; they represent real growth and engagement, signaling a solid step towards our goal of sustainable development. It's a testament to the effective strategies we've implemented, guided by Jaclyn's expertise, and it highlights the resonance our brand has found with our audience. 

This success is not just about the immediate boost in metrics but about setting a foundation for continued expansion and connection with our fitness community.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jaclyn was a star when it came to managing our project. She made sure everything rolled out smoothly, hitting every deadline and keeping us within budget—no small feat. 

Her approach to teamwork was all about working together openly and effectively. She was always a step ahead, ready with solutions before problems could even arise. But what really set Jaclyn apart was her knack for seeing the bigger picture. She offered valuable insights on engaging our customers better, taking our project outcomes from great to outstanding.

What was your primary form of communication with Taillight?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Jaclyn's work stands out for its exceptional blend of strategic vision and hands-on execution, setting her apart as a unique force in the marketing world. Her ability to not only craft but also implement comprehensive marketing strategies is remarkable. She dives deep into the nuances of each project, ensuring that every aspect, from overarching goals to minute details, is aligned and optimized for success. 

Jaclyn's foresight in anticipating challenges, coupled with her proactive approach to addressing them, guarantees projects run smoothly from start to finish. I’d also like to highlight that her dedication to fostering open, collaborative relationships ensures all stakeholders are engaged and informed throughout the process. 

What truly makes Jaclyn unique, however, is her capacity to extend her impact beyond the expected deliverables. She offers invaluable insights into enhancing customer engagement, thereby elevating the entire project outcome. Her commitment to excellence, combined with her innovative approach to marketing and customer relations, not only achieves goals but sets new benchmarks in success.

Are there any areas for improvement or something Taillight could have done differently?

We’d be nitpicking as Jaclyn set the bar really high with her work. She's all about evolving her strategies, though, so we're excited to see where her openness to new trends takes us next.

BACKGROUND

Please describe your company and position.

I am the Vice President of a consulting company 

Describe what your company does in a single sentence.

We are a preeminent management consulting firm that specializes in investigations and compliance matters, and I oversee the Brazilian operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taillight to accomplish?

• Assist with service positioning and messaging.
• Create and design new marketing and pitch materials

SOLUTION

How did you find Taillight?

Referral

Why did you select Taillight over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Taillight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As I was just establishing a new practice in Brazil, I needed an expert to assist me in determining the best positioning for our offerings in the investigations and compliance space. What did we want to stand for in the minds of our audience, and how could we carve out messaging that was distinct from our competitors? This is what Jaclyn helped us to do. 

After conducting interviews with internal and external stakeholders, she presented us with several compelling positioning statements, of which we selected the most relevant for our service offerings. She then assisted with developing messaging that tied back to our positioning, allowing our offering to stand out uniquely in a crowded marketplace. 

Once we’d aligned and developed our positioning and messaging, her designers worked within the parameters of our firm’s brand guidelines and created several new marketing assets and a pitch deck, which we still use today. The format within which they build the templates lent themselves to easy editing, while maintaining a beautiful design on which our clients still remark.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The key outcome of this project is that our positioning in the market is completely unique. This has enabled us to compete aggressively and win consistently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I found the project management style to be clear and punctual while fun and easy to follow. Jaclyn was extremely helpful and responsive, and we always looked forward to our virtual presentations, given how personable and tailored she was. While we never had fixed deadlines, the team understood our sense of urgency to get to market quickly, and they definitely delivered on that, particularly as it related to time-sensitive pitches we had.

What was your primary form of communication with Taillight?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The depth of their understanding of our business was unparalleled and something difficult to find in our industry. It’s difficult to find experts in marketing and branding who don’t just get it but excel, and that’s what we found most impressive throughout this project.

Are there any areas for improvement or something Taillight could have done differently?

Not that I can think of!

BACKGROUND

Please describe your company and position.

 I am the Owner of a healthcare company 

Describe what your company does in a single sentence.

Mine is a lactation, childbirth and postpartum support business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taillight to accomplish?

• Develop a new brand positioning
• Assist with developing a growth marketing strategy
• Develop brand messaging helps potential clients and the broader community understand our offerings

SOLUTION

How did you find Taillight?

Referral

Why did you select Taillight over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Taillight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jaclyn's exceptional work encompassed a comprehensive brand positioning exercise and the development of compelling brand messaging tailored for our infant feeding and postpartum specialist services. Her detailed approach involved in-depth market analysis, identification of our brand's unique identity and values, crafting a strategic roadmap for positioning our services within the industry, and helping us develop a growth marketing strategy. 

Jaclyn's deliverables included a detailed brand positioning strategy that highlighted our strengths, target audience, and a clear direction for our brand's identity. She developed a set of brand pillars and brand story that clearly articulated our purpose in helping parents.She also provided us with a detailed marketing strategy, outlining audiences and tactics. 

Jaclyn's proficiency in creating resonant brand messaging was evident in the skilfully crafted communication materials. She developed compelling messaging that effectively conveys our expertise, care, and dedication to new and expecting mothers. Her deliverables also consisted of engaging and emotive messaging materials aligned with our brand's ethos, which have significantly enhanced our ability to connect with our audience on a deeper level. 

Jaclyn's dedication to detail and strategic acumen were instrumental in delivering outcomes that align perfectly with our brand's vision and objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Because of the brand positioning exercise and refined messaging, we observed a remarkable surge in client engagement metrics, including a notable increase in website traffic by 30%, indicating heightened audience resonance and interest.Our conversion rates also experienced a significant boost of 20%, evidencing improved effectiveness in converting leads into clients. 

Additionally, post-consult client feedback and surveys revealed a substantial rise in brand recognition and trust, with a 25% increase in positive sentiment and referrals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team exhibited exceptional project management skills, consistently delivering items promptly and meeting all agreed-upon timelines. Her responsiveness to our needs was excellent, demonstrating a keen understanding of our requirements and swiftly addressing any concerns or adjustments necessary throughout the project. 

Jaclyn's proactive communication and structured approach ensured a smooth workflow, maintaining transparent and open dialogue, which greatly facilitated the project's progress. Her commitment to meeting deadlines while remaining highly adaptable to our evolving needs underscored her professionalism and contributed significantly to the project's success.

What was your primary form of communication with Taillight?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was the delightful experience of collaborating with Jaclyn and her team. Their commitment to fostering a culture of collegiality was truly impressive, creating an environment where collaboration thrived. 

Working alongside Jaclyn was a pleasure; her inclusive approach ensured that the entire process was collaborative rather than prescriptive. The team's openness to ideas and their dedication to understanding our vision while infusing their expertise made the experience exceptionally rewarding. This unique blend of expertise, collegiality, and a collaborative process made our partnership not only effective but also enjoyable and enriching.

Are there any areas for improvement or something Taillight could have done differently?

We are exceptionally pleased with the outcomes delivered by Taillight. Their dedication and expertise in handling our project were commendable, resulting in results that surpassed our expectations. The entire process was executed seamlessly, and the quality of work delivered was outstanding. 

We have no reservations or areas for improvement to highlight; rather, we are immensely satisfied with the overall experience and the remarkable results achieved. Taillight's commitment to excellence truly shines through in their work, and we are grateful for their contributions to our project's success.

BACKGROUND

Please describe your company and position.

I am the Director Of Inventory of Kimba's Collection

Describe what your company does in a single sentence.

We are a retail store selling antiques and other unique, interesting, and attractive housewares, as well as novelty gifts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taillight to accomplish?

• Help unify our messaging
• Create a consistent visual language across our locations and online

SOLUTION

How did you find Taillight?

• Referral
• Other

Why did you select Taillight over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Taillight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our first store was started and run by our founder as a passion project in Memphis, TN. She was not prepared for just how well-received it would be. Only a couple years later, we already had over 20 locations, with plans of several more, and it was becoming difficult to maintain consistency across them, especially because staff is trained by a third party. 

We hired Bruno and his team to help us to be able to scale as a brand. They helped developed language that we could use consistently at all the locations, and across our social media, including Instagram, Facebook, and TikTok. Additionally, they helped us develop what we called a “visual language”, which helped guide how we decorated and laid out our stores, colors, fonts, and more. 

Although there’s still more work to be done, we feel that we already have a more solid foundation to grow. And especially now, that we’re at over 35 stores across 13 states, with another dozen on the way, having this foundation is not only extremely helpful, but gives us some peace of mind, as well.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most important outcome has been that there is now a unified feel to our stores across all of our locations. Since the owners can’t be at every location at once, it’s important for our displays and even our staff to be communicating consistently to potential customers. And now, we’re also updating our Shopify to look cohesive with our physical locations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Taillight was the first agency we ever worked with, so while it’s difficult to compare to others, we were extremely happy with how they worked. They always listened to our needs and tried their best to help. They were also very clear about what they didn’t know, or was outside their area of expertise, and often took the time to learn alongside us.

What was your primary form of communication with Taillight?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're definitely impressed by the energy they always bring and their desire to learn, listen, and help. They were also often proactive, and would suggest things we could do to help our business, even if that included things we had to do on our own or with another company.

Are there any areas for improvement or something Taillight could have done differently?

Nothing I can think of. I wish we had found them sooner!

BACKGROUND

Please describe your company and position.

I am the owner of Razors

Describe what your company does in a single sentence.

High beauty/barber shop in the heart of downtown Denver.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taillight to accomplish?

• Upgrade our go-to-market tragedy
• Identity for new retail space

SOLUTION

How did you find Taillight?

Other

Why did you select Taillight over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from Taillight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Razors Sharp Cuts was a small business founded in 2011near Downtown Denver, Co.Through word of mouth, referrals, and high scoring reviews online the business quickly evolved to the point where we had more business than we could accommodate in our space. A couple of years ago, we had the opportunity to move into a much larger premium retail location in Capital Hill. 

I had asked Bruno-who I had worked with before-and his team to help update the brand so that our identity would align with our new space. Over the course of about 4 months, the team helped us enhance the brand by updating our logo, creating a color palette, and just simplify the name to just "Razor's". They, alongside another developer, also helped design and create a very simple, easy-to-navigate website that would allow online bookings and payments.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have a space about 4X larger than our original location, with completely different ambiance, and a larger product focus. We are now often booked out weeks in advance. While I'm sure this wasn't all the team's work, I couldn't have achieved this without them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their management style was absolutely terrific. Any time we had any questions or needed anything they were on top it! Everything was always and delivered on time.

What was your primary form of communication with Taillight?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Definitely their personality. They were so easy to work with. They were always friendly and had smiles on there faces. They never took things too serious, but still always professional and attentive.

Are there any areas for improvement or something Taillight could have done differently?

Nothing comes to mind. Would be happy to work with them again and often recommend them to anyone who needs branding work.

BACKGROUND

Please describe your company and position.

I am the Marine and Cargo Surveyor of Picolo & Associados, Ltda.

Describe what your company does in a single sentence.

Picolo & Associados, Ltda. specializes in providing comprehensive Marine and Cargo Surveying services, to Underwriters, P&I Clubs and Shipowners around the world, ensuring the highest standards of risk management, quality assurance, and client satisfaction in the maritime and offshore industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taillight to accomplish?

• Branding a forthcoming offering, including naming and design

SOLUTION

How did you find Taillight?

• Online Search
• Referral

Why did you select Taillight over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Taillight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As we prepare to launch a new service offering into the marketplace, we aimed to create something that would stand out. Having worked with Bruno and his team in the past, we knew that we could engage their help. 

The team helped us to develop a name that was legally and linguistically viable across multiple countries and languages, and to create a design to accompany it. Deliverables included two presentations of name options, a final name, legal and linguistic checks, logo, color palette, typography, and a style guide explaining it all.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This offering is slated to launch in Q1 or Q2 of 2024, so while we don’t have any public reception information, those we have shared this with—both partners and employees—are all excited and optimistic about the offering.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was always delivered on time, and was always at the level of quality we expected. They are amazing at listening to what you need, and determining how to best address those needs. They are collaborative and knowledgeable.

What was your primary form of communication with Taillight?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Definitely their attention. We always felt like we were their only client. They were always available when we needed them and always made sure we were staying on track, even if that meant nudging us on certain things.

Are there any areas for improvement or something Taillight could have done differently?

None that I can think of. We’ve used this team in the past, and we look forward to using them in the future.

BACKGROUND

Please describe your company and position.

I am the Co-Founder/Information Architect of Fermly

Describe what your company does in a single sentence.

We are a quality control/assurance laboratory focusing on the craft beer industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taillight to accomplish?

• To create messaging and help update our visual identity to align with some of our new services and internal objectives.

SOLUTION

How did you find Taillight?

Referral

Why did you select Taillight over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from Taillight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started our lab as a response after pivoting from owning a brewing in Colorado to supporting an industry that needs outsourced lab services. Soon, we were helping many of our industry colleagues, using our lab to help them work out issues that were plaguing their batches. Next thing we knew, we were servicing clients all over the US. 

As our lab grew, we hired Bruno and his team to help us update how we were speaking to our prospective customers and partners. The team helped us update our company’s identity, articulate our positioning, including with externalized key messaging, and outline strategies for growth and recruitment, as it relates to brand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Especially since our work with the Taillight team, we have experienced extremely fast growth, which has included major labs and other partners engaging us. I don’t think our success would have been impactful or far-reaching without this work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Having known one of the founders, Bruno, for many years, he personally led our entire effort from beginning to end, and was always available to help, even if that meant jumping on a call (or, in at least a couple of cases, meeting us at a brewery!) at the last minute.

What was your primary form of communication with Taillight?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their friendliness. The team clearly enjoys working together and what they do, which is obvious to anyone who works with them.

Are there any areas for improvement or something Taillight could have done differently?

No! We’ve even engaged them on a second (and larger) initiative we’re currently working on.

BACKGROUND

Please describe your company and position.

I am the Attorney of a law firm

Describe what your company does in a single sentence.

We're a law firm specializing in Workers' Compensation and Personal Injury law.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Taillight to accomplish?

• To help update our firm’s visual identity, including website, business cards, ad templates, and other collateral.

SOLUTION

How did you find Taillight?

Referral

Why did you select Taillight over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Taillight were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our firm, which started with just the two founding partners, experienced incredible growth over the last few years. As we brought on additional staff, and added locations throughout New York, we needed to create a new visual identity for the firm that would help unify all the offices and employees under a single banner. 

In order to achieve that, we had to rethink everything about how we were seen. That included a new logo for the firm, and a completely new visual identity system, including new colors, typography, and other collateral.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partners of the firm, along with all the staff and clients we’ve heard from have all been extremely pleased with our new identity. We were proud to hand out cards. It’s helped us to look as professional as we are.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had the same project manager throughout the engagement, which we appreciated because he knew us and our needs, so it made it easier to keep things moving, and for them to address things in the way we needed.

What was your primary form of communication with Taillight?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Definitely their responsiveness and willingness to explain things. We’re lawyers, not marketers, so it was refreshing that they’d explain why something would work, or why it wouldn’t, and they respected our time. They did all the work we needed, without any of the fluff.

Are there any areas for improvement or something Taillight could have done differently?

None. Our experience with them was perfect—we even joked that we wish we had more branding work for an agency to do because our work with them went so well.