SysGears

BACKGROUND

Please describe your company and position.

I am the Founder of MyTweetAlerts.com

Describe what your company does in a single sentence.

MyTweetAlerts is monitoring Twitter. It is like Google Alerts but for Twitter. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SysGears to accomplish?

• Work on the MyTweetAlerts project

SOLUTION

How did you find SysGears?

Upwork

Why did you select SysGears over others?

• High ratings
• Good value for cost
• Company values aligned
• Great developer I was in contact with

How many teammates from SysGears were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SysGears handled all aspects of the project, including:

• Feature development
• Setup
• Ongoing maintenance

They delivered a fully functional website that enabled me to offer SaaS services to my customers, complete with payment options and the ability for customers to select different subscription plans. The project included comprehensive admin features and reporting capabilities, representing an extensive effort that spanned many years.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I successfully sold my MyTweetAlerts web service to several major global clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• My main contact was a great developer. 
• We communicated seamlessly through Skype.
• Everything worked efficiently. 
• Trello was used to manage the project.

What was your primary form of communication with SysGears?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The developer I worked with was of exceptional quality. It's often said that the difference between the worst and best developers can be as much as 20x, and I could truly sense that. SysGears had a deep understanding of the project and consistently came up with efficient solutions for implementation. They ensured no time was wasted on unnecessary tasks.

Are there any areas for improvement or something SysGears could have done differently?

For this project I can't think of any. 

BACKGROUND

Please describe your company and position.

I am the CTO of Call Handling Services Ltd

Describe what your company does in a single sentence.

We are a SaaS contact center platform aimed at optimizing workflows and improving the customer experience by enabling companies to efficiently manage both internal and external calls and communications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SysGears to accomplish?

• Managing project team to ensure every aspect of our project is aligned, promoting efficiency and reducing communication bottlenecks
• Developing a robust backend for our complex, high-load Scala project while ensuring scalability, flexibility, and future-proof architecture
• Designing and implementing new product functionality based on market analysis with a focus on delivering user-centered experiences
• Conducting a comprehensive QA audit and implementing a new testing strategy to ensure the future team scale and constant high product quality

SOLUTION

How did you find SysGears?

Other

Why did you select SysGears over others?

• Great culture fit
• Company values aligned

How many teammates from SysGears were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SysGears really took the time to understand our needs and established an efficient approach for our project. Their team expertly built the backend of our application using Scala and even came up with innovative solutions to meet our complex requirements, such as functional nodes for the call service design tool and audio upload with a text-to-speech engine. They also enabled seamless billing to help us provide smooth payment operations. On top of that, SysGears created a well-thought-out testing strategy, meticulously investigated every aspect of the app, and fixed any issues that were found to ensure optimal app performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

SysGears thoroughly developed the platform's backend, integrating essential functionalities with a focus on security, maintainability, and cost efficiency. They ensured that the architecture supports our business goals and adapts seamlessly to evolving needs. As the project is still in progress, they are now dedicated to ongoing development to ensure our growth and enduring success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SysGears finished the tasks on time without compromising quality. They demonstrated a flexible approach, always accommodating any changes we required throughout the project. Despite time zone differences, communication has been seamless and transparent, with regular updates and a full understanding of our team’s working process.

What was your primary form of communication with SysGears?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

SysGears' commitment went beyond completing tasks. They were genuinely invested in the project's overall success, ensuring that their efforts aligned with our vision and goals. Their top-notch skills in Scala and ability to support the full product development lifecycle were exactly what we had been searching for. The deep level of engagement, focus on the project's long-term success, and expertise made SysGears a valuable partner throughout the years of cooperation.

Are there any areas for improvement or something SysGears could have done differently?

Everything is going smoothly, and we're working together well without major issues.

BACKGROUND

Please describe your company and position.

I am a department head at Buildcorp.

Describe what your company does in a single sentence.

Construction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SysGears to accomplish?

• Design and build a system for tracking individual training requirements and completion

SOLUTION

How did you find SysGears?

Online Search

Why did you select SysGears over others?

• High ratings
• Great culture fit

How many teammates from SysGears were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved developing a custom application that allowed the business to manage its training requirements more effectively. The application enabled users to identify and select individual training needs, create personalized training plans, and track completion status against these plans. It was designed to accommodate the company’s specific requirements, with a focus on user-friendly interfaces and robust reporting capabilities. Key Deliverables:

• Training Requirements Selection : A module where managers or employees could identify and select customized training needs based on roles, departments, or individual development goals.
• Progress Tracking & Reporting: A system to monitor and report completion status, providing detailed insights into individual and departmental training progress. This included dashboards and exportable reports.
• User Management & Permissions: Administrative functionality to control access, assign roles, and manage users within the platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Key Measurable Outcomes:

• Training Records Managed: The system effectively tracked and managed over 500 individual training records, allowing for detailed reporting on completion rates and progress.
• Completion Rate Tracking: The reporting feature enabled real-time tracking of training completion, leading to an improvement in training plan adherence across the organization.
• Administrative Efficiency: The user management module streamlined the process of assigning training and tracking progress, reducing administrative overhead as reported by administrators.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sysgears demonstrated strong project management capabilities throughout the course of the project. They maintained regular meetings, ensuring open lines of communication at all stages. These meetings were instrumental in keeping the project on track and addressing any concerns promptly.

Their flexibility stood out when requirements were adjusted or new features were added. Despite these changes, they adapted quickly without significant delays or disruption to the overall timeline. Overall, their ability to balance structured planning with adaptability made the project management process smooth and efficient.

What was your primary form of communication with SysGears?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of their performance was their attention to detail and communication. They consistently provided meeting notes, clear documentation of requirements, and detailed project updates, which ensured that all stakeholders were aligned throughout the process.

This made it easy to track progress, manage changes, and address any issues in a timely manner. Their communication was always proactive and transparent, giving the team full visibility into the project’s status at all times.

Are there any areas for improvement or something SysGears could have done differently?

One area where the vendor could improve is in providing clearer communication regarding changes and their associated costs. While they were flexible in accommodating adjustments to the project, the financial impact of these changes wasn’t always made clear upfront. Improving transparency would help avoid surprises and allow for better budget management throughout the project.

BACKGROUND

Please describe your company and position.

I am the Senior Engineering Manager of a health tech software company 

Describe what your company does in a single sentence.

Software development company specializing in health tech software.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SysGears to accomplish?

• Product development

SOLUTION

How did you find SysGears?

GitHub

Why did you select SysGears over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from SysGears were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with Sysgears for the custom software development of our health tech product, and the experience exceeded our expectations. From the outset, they demonstrated a deep understanding of the healthcare industry's complexities and the regulatory landscape.

Sysgears was tasked with developing a scalable and secure platform that integrates patient management, medical device interoperability, data analytics, and compliance with healthcare regulations like HIPAA and GDPR. 

Key Deliverables:

• Requirements Gathering: Their team meticulously captured every stakeholder’s needs, developing detailed user stories, use cases, and comprehensive documentation.
• System Architecture Design: They designed a robust architecture that accounted for scalability, security, and ease of integration with existing healthcare systems.
• Development and Testing: The actual development process was smooth and iterative. They implemented agile methodologies, delivering features in sprints and adapting to feedback promptly. Their testing ensured that the software was reliable and met regulatory standards.
• Deployment and Support: Post-deployment, the team provided thorough training and documentation, ensuring a seamless transition for our users. Their support has been consistently reliable, addressing any issues quickly.

Sysgears delivered on all fronts, ensuring that the product not only met our requirements but also enhanced operational efficiency and patient outcomes. Their professionalism, technical expertise, and commitment to deadlines were commendable. I highly recommend Sysgears for any custom software development needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the custom software development project for the health tech product was demonstrated through several key measurable outcomes. These metrics highlight the project's progress and overall impact:

• Improved Operational Efficiency:
  • Reduction in Manual Processes: Automated workflows reduced manual data entry by 40%, freeing up time for healthcare staff to focus on patient care.
  • Time Savings: Administrative tasks, such as patient onboarding and billing, were completed 30% faster, leading to improved resource allocation.
• Enhanced Patient Outcomes:
  • Faster Access to Care: The new platform reduced appointment scheduling times by 25%, improving patient access to medical services.
  • Improved Patient Engagement: Patient engagement metrics showed a 20% increase in appointment follow-ups and adherence to treatment plans through reminders and self-management tools.
• Data Accuracy and Compliance:
  • Error Reduction: By integrating data analytics and automated record-keeping, the platform reduced medical record errors by 15%.
  • Regulatory Compliance: The system met 100% compliance with HIPAA and GDPR, reducing the risk of legal penalties.
• Scalability and System Performance:
  • System Uptime: The software achieved 99.9% system uptime, providing a reliable solution for healthcare providers.
  • Scalability: The platform demonstrated the ability to handle a 50% increase in patient data without performance degradation, ensuring future growth capability.
• Return on Investment (ROI):
  • Cost Savings: The healthcare facility saw a 20% reduction in operational costs due to more efficient workflows and reduced dependency on external software.
  • Revenue Growth: Faster turnaround times and improved service quality led to a 15% increase in patient intake, directly boosting revenue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sysgears exhibited exceptional project management throughout the development of our custom health tech product. Their approach was structured, transparent, and highly responsive to our evolving needs:

• Timely Delivery:
  • On-Time Milestone Delivery: Each phase of the project—requirements gathering, development, testing, and deployment—was delivered on or ahead of schedule.
  • Agile Methodology: The use of agile project management allowed them to break down the project into sprints, ensuring that key features were delivered incrementally. This made tracking progress easy and allowed for adjustments along the way.
• Responsiveness to Needs:
  • Proactive Communication: They maintained regular communication through weekly check-ins, progress reports, and status updates. Any potential delays or challenges were flagged early and addressed promptly.
  • Flexibility: They responded swiftly to changes in requirements, adjusting the project scope when necessary without disrupting timelines or the quality of deliverables. Whether it was integrating new features or revisiting certain design elements, they were flexible and solutions-oriented.
  • Collaboration: Their team was open to feedback and demonstrated a deep understanding of our priorities. They worked closely with our internal team, ensuring that all feedback was implemented efficiently.
• Risk Management:
  • Anticipated Challenges: They were proactive in identifying potential risks, such as regulatory changes or integration issues with medical devices, and had mitigation plans in place.
  • Issue Resolution: Any issues that arose during the project were handled quickly, with clear communication on solutions and timelines.

Overall, Sysgears demonstrated a high level of professionalism, effective project management, and a strong commitment to delivering on time while meeting our evolving needs.

What was your primary form of communication with SysGears?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Sysgears during the custom software development project for our health tech product was their deep domain expertise, proactive approach, and dedication to innovation. Here are the specific aspects that impressed us the most:

• Domain Expertise in Healthcare Technology: Their understanding of the complexities and regulatory requirements of the healthcare industry was exceptional. They demonstrated a thorough knowledge of HIPAA, GDPR, and other healthcare compliance standards, ensuring that the software was built with both security and legal requirements in mind. This expertise significantly reduced our compliance risks and gave us confidence in the product’s reliability.
• Proactive and Solution-Oriented Approach: From the start, Sysgears consistently anticipated potential challenges, whether related to system performance, data integration, or scalability. They were always one step ahead, suggesting solutions before problems even occurred. Their proactive communication and problem-solving attitude made the entire development process smoother.
• Flexibility and Adaptability: The company demonstrated great flexibility in responding to changing requirements, whether adding new features or adjusting existing ones based on user feedback. Despite these changes, they maintained their timeline and quality of deliverables, which is a testament to their strong project management.
• Client-Centered Focus: Throughout the project, Sysgears prioritized our needs and maintained an open, collaborative relationship. Their ability to deeply understand our goals and translate them into technical solutions was particularly impressive, making us feel like true partners in the project.

Are there any areas for improvement or something SysGears could have done differently?

Everything is going smoothly.

BACKGROUND

Please describe your company and position.

I am an executive of TRYAL, Inc.

Describe what your company does in a single sentence.

TRYAL builds and supports software to accelerate clinical trials.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SysGears to accomplish?

• Test our Video Anonymization software

SOLUTION

How did you find SysGears?

• Referral
• Upwork

Why did you select SysGears over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from SysGears were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved comprehensive testing of our video anonymization software designed for clinical trials. The key responsibilities included executing a series of detailed tests to validate the software's functionality and performance. The resource meticulously documented each test, providing approproate and clear evidence to support findings.

Additionally, they identified and logged bugs, clearly communicating issues that arose during testing. They also created videos to be used to test the software. The primary deliverables included test executions, bug reports, and enhancement requests, all contributing to ensuring the software's reliability and effectiveness in a clinical setting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Testing was fully completed and allowed release 1.0 and 1.1 of our product. Our process requires post execution review of scripts and the comments/corrections required were limited.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management worked well for us - our project manager was very responsive, flexible, and able to scale up and scale down our resources to allow us to meet timelines within budget.

What was your primary form of communication with SysGears?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Excellent communication, their testers are creative and take the time to understand what we're trying to accomplish. This led to excellent enhancement suggestions as well as ensuring the quality of our product.

Are there any areas for improvement or something SysGears could have done differently?

The only challenge we have is the timezone difference, the tester's day is half over by the time we start work, so if there's a challenge or hiccup we may lose time.

BACKGROUND

Please describe your company and position.

I am the Client Success Manager of a custom software development company

Describe what your company does in a single sentence.

Ukrainian-American custom software development company, with offices spanning from Poland to Latin America.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SysGears to accomplish?

• Complement our team with a professional and highly skilled QA engineer Ensure high-quality a product is released to production.

SOLUTION

How did you find SysGears?

• Online Search
• Other

Why did you select SysGears over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SysGears were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was already at a certain stage, and we were incrementally adding new features, so it was critically important to test them promptly and thoroughly so that nothing spoils the user experience. Sysgears dived into the needs of a project:

• They helped ensure an efficient approach
• They covered the necessary documentation
• They tested all aspects of the app
• They ensured all the issues were fixed

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We delivered new functionality on time for each iteration.
• The users of the app are happy with the updates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• It was a remote collaboration, yet SysGears were always attentive to our needs and glad to scale their services as needed. 
• The tasks on the project were completed promptly.
• The communication was clear. 
• If any issues were blocking the process, SysGears team was proactively communicating and suggesting solutions. 

What was your primary form of communication with SysGears?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• We truly appreciate their dedication to the project. 
• SysGears team feels like a part of our team, always interested in the overall project success.
• They understand the deep reasoning behind each decision.
• They are easy to communicate with.

Are there any areas for improvement or something SysGears could have done differently?

We are completely satisfied with our partnership.

BACKGROUND

Please describe your company and position.

I am a Talent Integration Manager TL at iT-Outstaffing.com

Describe what your company does in a single sentence.

iT-Outstaffing.com is a worldwide IT outstaffing service created to help clients scale up their teams fast and get reliable remote developers within a short time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SysGears to accomplish?

• To complete the client project, we were in need of a competent big data development team. We hired SysGears to augment our Scala team and help us complete the project.

SOLUTION

How did you find SysGears?

iT-Outstaffing.com Database

Why did you select SysGears over others?

Close to my geographic location

Describe the scope of work in detail. Please include a summary of key deliverables.

We’ve hired SysGears to help us with planning the platform architecture development and data model according to high level business requirements. Their developer was responsible for implementation of the core service functionality for data processing and analysis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project is still ongoing, and SysGears is constantly delivering the expected results, helping us keep the project on track.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Despite the SysGears developer being in another timezone, he managed to handle the work so our client didn’t even notice it. They communicate via video calls and text messengers, their responses are timely. The developer always completes the tasks on time, and we can rely on them.

What was your primary form of communication with SysGears?

Email or Messaging App

What did you find most impressive or unique about this company?

Their developer has contributed a lot to the whole project structure, helped to find the most efficient approaches to solving tasks, and targeted at achieving high-level business goals through software. That’s what I appreciate about them a lot.

Are there any areas for improvement or something SysGears could have done differently?

Didn’t notice any weak spots.

BACKGROUND

Please describe your company and position.

I am the Founder of an administration software provider

Describe what your company does in a single sentence.

The game-changer for solopreneurs! Free, all-in-one software for effortless admin. Focus on your passion, we handle the rest. 💪🌟

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SysGears to accomplish?

• Define MVP
• Build MVP

SOLUTION

How did you find SysGears?

• Online Search
• Clutch Site
• Other

Why did you select SysGears over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from SysGears were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

End to end delivery of the platform. This is includes the initial requirement gathering & business analysis, design, development, QA, and finally delivery. All done using agile methodologies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The delivery of the platform that we had asked them to deliver with all the requirements that set out met.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team ensured that we were involved from day one in the entire process and adjusted the way of doing their work to really meet our needs. Everything was delivered on time. And were very accommodating of our specific needs.

What was your primary form of communication with SysGears?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The overall team was great, the culture of being helpful and going out of their way to make sure we were taken care off. The team members that were assigned to us and worked with were really amazing, and it felt as if they were part of our team.

Are there any areas for improvement or something SysGears could have done differently?

Honestly speaking we were very impressed with Sysgear and their way's of working, and we would be looking to continue working with them when the time is right. There isn't anything specific to call out, not because there was nothing that needed improvement, but because they were so great and pro-active in listening and working with us to fit our specific needs.

BACKGROUND

Please describe your company and position.

I am an execuitve at a Video Asset Marketplace

Describe what your company does in a single sentence.

MotionElements is an e-commerce platform - an online marketplace for video creators. We sell digital creative assets such as stock video, stock music, stock video templates and stock 3d models to b2b to b2c customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SysGears to accomplish?

• Redesign website
• Add new features to website

SOLUTION

How did you find SysGears?

Other

Why did you select SysGears over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

What was the size of SysGears’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

With the completion of our rebranding exercise by our branding agency, we had a new logo, branding style-guide to be implemented throughout our website. SysGears was hired to implement the rebrand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We are deploying updates to our website step-by-step according to our product roadmap. We have regular weekly meetings and schedule other sessions when needed. The communication is clear and quick, we always get the answers we need.

What was your primary form of communication with SysGears?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our UI/UX team from SysGears, as with all our other team members distributed globally, communicate via Slack and Zoom in a full remote-base setting. Our team collaborates and manages all projects and tasks using Jira. We have regular ad-hoc small team meetings where needed and scheduled twice a week catch-ups for all teams and bi/monthly retrospectives. 

UI/UX design team have their own board in Jira and their tasks are described there so managers are able to check their progress. Other than regularly passing deadlines, the SysGears team keeps all up to speed with their progress with daily/weekly reporting.

What did you find most impressive or unique about this company?

Their exceptional creativity and inspirational ideas consistently deliver remarkable results, even in situations where our requirements may not be clearly defined. They have an innate ability to offer a plethora of options to choose from. Furthermore, we highly value their conscientious approach towards the business aspect of our collaboration. Their dedication to not only completing specific tasks but also achieving our overall objectives is truly appreciated.

Are there any areas for improvement or something SysGears could have done differently?

Nothing at the moment. The services that SysGears is currently providing are precisely what we are seeking.

BACKGROUND

Introduce your business and what you do there.

The Carveco™ software range is the trusted CAD modelling and CNC machining solution to a multitude of industries worldwide.

The easy-to-use, yet immensely powerful, tools included in Carveco software give sign-makers, woodworkers, engravers, jewellers (and countless other creatives) the freedom to design and manufacture high-quality 2D or 3D products from their artwork, faster than they’d ever thought possible.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SysGears?

Carveco wanted a portal platform as a unifying application, connecting a variety of business specific software services, enabling the delivery of digital services world-wide.

The aim of creating a singular portal was to enabling sales partners, machine tool vendors and customers to be able to transact with Carveco and communicate on technical matters. It would also allow them to administer and manage their users and software licences.

SOLUTION

What was the scope of their involvement?

Sysgears have been involved since the inception of the project, and have provided business analyst services, as well as development and QA services.

What is the team composition?

There are two teams doing concurrent development work, led by a business analyst providing connection and management between the two teams.

How did you come to work with SysGears?

Initial connection was via an online marketplace.

What is the status of this engagement?

The project has delivered 2 of (at least) 5 stages, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We would not want to demonstrate anything publicly as this service does give us a commercial advantage.

How did SysGears perform from a project management standpoint?

Absolutely wonderfully.

What did you find most impressive about them?

The team has eveovled to understand our business workflows, meaning that they are able to provide business solutions and the move to coding them, with minimal additional input from our team.

Are there any areas they could improve?

I feel the team has worked wonderfully and communicated flawlessly throughout the entire project.