Synebo

Introduce your business and what you do there.

I am an IT consultant working with Israeli technology companies in the CRM/ERP [customer resource management/enterprise resource planning] area.

What challenge were you trying to address with Synebo?

Two years ago, I had a client project for which I needed development.

What was the scope of their involvement?

Most of my business involved Salesforce development, which I outsource to Synebo, but we will also work on web or mobile applications. I build scopes and create estimates together with their team.

How much have you invested with Synebo?

Syenbo has an average rate of $30 per hour. Our projects are fixed price.

What is the status of this engagement?

I started working with Syenbo three years ago. The relationship had been ongoing.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Synebo has a very professional team, and I enjoy working with them. We have had typical issues and successes. I'm very happy to work with Synebo, and I haven't had any issues with the team. They are professional and dedicated.

How did Synebo perform from a project management standpoint?

Synebo's team is dedicated to our goals. We work in a dynamic area that requires a lot of time for debugging and testing. Typically, they have been able to deliver projects and close issues.

What did you find most impressive about Synebo?

I appreciated their loyalty, skillsets, and professionalism.

Are there any areas Synebo could improve?

No. Everything has been okay, which is why I've been working with Synebo for such a long time.

Please describe your company and your position there.

I used Synebo as a salesforce.com 3rd party\SubContractor development team, I was the leading integrator

For what projects/services did your company hire Synebo?

Quick response and time to market, requirements that cannot be implemented with customizations only and required extensive APEX coding.

What were your goals for this project?

salesforce.com Lead to Cash and integration to ERP and other back office applications

How did you select this vendor?

Word of mouth, good reputation and successful proof of concept.

Describe the project in detail.

salesforce.com Lead to Cash and integration to ERP and other back office applications

What was the team composition?

The Synebo team allocated a dedicated remote team leader, the remote work wasn't an issue since we had daily statuses to monitor the progress, the TL was always approachable and eventually, the Synebo team delivered quality results quickly and ahead of schedule.

Can you share any outcomes from the project that demonstrate progress or success?

The customizations and coding were by the exact planned design, the quality was very good, any further corrective iterations were done efficiently to a good outcome. The Synebo TL was service-oriented and provided outstanding deliverables.

How effective was the workflow between your team and theirs?

Very effective, we had daily statuses and from time to time corrective iterations, the collaboration was smooth although the long distance.

What did you find most impressive about this company?

Hunger to help and to bring extra value, service orientation, and customer obsession.

Are there any areas for improvement?

No

Please describe your company and your position there.

We were a Salesforce services provider as silver partner, delivering SFDC projects across Europe and US. Currently have been acquired by a Software Development Company of US. Was Director of Operations, now Program Director.

For what projects/services did your company hire Synebo?

Field Services Lightning (FSL) implementation for a enterprise-level client in Germany.

What were your goals for this project?

Our original contractor for FSL was drawn for another project and we were looking for a new consultant to deliver new functionalities for FSL with several sprints.

How did you select this vendor?

Personal contacts

Describe the project in detail.

Once selected, we put the consultant directly in the team to start working on delivery of sprint.

What was the team composition?

three consultants and two developers

Can you share any outcomes from the project that demonstrate progress or success?

All the necessary functionalities were delivered on time and were high-quality. Client was happy about the person. Sometimes, because the consultant was not there from the beginning, he lacked all knowledge, but this was none of his issue.

How effective was the workflow between your team and theirs?

Quite OK, using agile framework, it works well..

What did you find most impressive about this company?

The guy allocated for the project was experienced enough to help us immediately.

Are there any areas for improvement?

No, cooperation was very much OK.

Please describe your company and your position there.

Tailored-ICS offers Salesforce Implementation and Consultancy Services. We are located in the Netherlands, but due to the (Salesforce) Cloud we work for a number of customers within Europe. I am the founder and managing partner of the company and besides managing the company, I am also actively involved in some of our customer projects.

For what projects/services did your company hire Synebo?

For one of our customers we needed to implement a custom solution on the Salesforce platform and for that we hired Synebo to provide additional Development capacity.

What were your goals for this project?

Providing our customer with a qualitative and user friendly solution

How did you select this vendor?

Tailored-ICS's other managing partner has been in contact with Synebo for a while, hence we contacted them to see if they were able to provide us with the needed development skills.

Describe the project and the services they provided in detail.

Based on the requirements we collected before and during the project, Synebo provided the development work for that. This included Apex triggers, Apex classes, Lightning pages, Lightning Components, setting up the Customer Community and providing additional pages and mapping.

What was the team composition?

It was a team of 2 till 3 experienced developers that were involved in the project besides our own team. In order to streamline the planning and projectmeetings, they added a Synebo project lead who took care of the work distribution within Synebo.

Can you share any information that demonstrates the impact that this project has had on your business?

The impact for our customer is that their 'customers' can fulfill a request online via the Customer Community in a user-friendly manner. This saves them time as before this was put in manually or via a webpage. The webpage was not user friendly as their customer could not save any request, so if additional information needed to be gathered they had to fill out the form several times. By starting a new form every time, this also resulted in a lot of uncompleted requests that had to be handled by our customer.

How was project management arranged and how effective was it?

The project was managed by Tailored-ICS, however as mentioned before Synebo also provided a project manager to streamline the work distribution, planning, and communication on their side, which worked very pleasantly.

What did you find most impressive about this company?

I was impressed by their ability to provide the right skills at the right time and the manner in which they handled any change during the project.

Are there any areas for improvement?

There are not many areas that they need to improve, the only things we experienced that maybe could be improved is the way they estimate the work (understanding of the high-level processes at the start) and how to adjust to work together. This last point is I believe also due to us, as this was our first project together it is always hard to know in which manner it is best to provide the information. Once we reached that common ground, it worked out very well.

Introduce your business and what you do there.

I am the CEO of Pharmbills which is an organization that hires teams remotely in Ukraine for American companies.

What challenge were you trying to address with Synebo?

We were looking for someone to automate our payroll, hiring, and HR objectives for us.

What was the scope of their involvement?

They’ve worked on our Salesforce integrations portal interface to make sure anything we need on the payroll and HR front is being met. There’s a lot of development going on there. It’s a multi-stack project which began a while ago and is still ongoing.

The next sprint should be finished in August. Everything is being built on Salesforce, but I am not sure which technologies they are using.

What is the team composition?

We work with four people including the CEO, a PM, and a developer.

How did you come to work with Synebo?

They are located in the same city where we are. I was introduced to the CEO at an event. We exchanged different challenges that we are facing, and they said they could help us with our challenge.

They first started with a trial and created a mini product for something small that we needed, and then we engaged with them in a full contract. 

How much have you invested in them?

We have spent over $50,000 USD.

What is the status of this engagement?

We began working with them in February of 2017 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They met deadlines and the level of QA. Their team checked for errors even before we even started testing so when we were testing, the changes were really minor. They have over-delivered in whatever they promised us at every stage.

We use the product daily. It’s our design, but like in any company, there are people who are happier and those who are less happy. The transition from the tool we were using before wasn’t easy because people are used to whatever they are used to.

How did Synebo perform from a project management standpoint?

We have internal project management tools. In terms of communication, we use the phone and Skype.

What did you find most impressive about them?

They overdeliver, which is impressive.

Are there any areas they could improve?

Sometimes they have more of a demand than they can accommodate. I think they have improved in the last year on it.

Please describe your company and your position there.

I'm the company's CFO and COO. We develop an online marketplace that allows home buyers to find their next home.

For what projects/services did your company hire Synebo?

We implmeneted Salesforce for our B2C operations, which is not straightforward for Salesforce. A lot of logic, connectivity to our data warehouse.

What were your goals for this project?

Make sure Salesforce delivers the best service for our 20 reps

How did you select this vendor?

I interviewed the project manager

Describe the project and the services they provided in detail.

Very complex operations. We have outgoing calls, callbacks, sending leads to an external DB, and over 1M Person Accounts records to handle.

What was the team composition?

Project Manager + developers

Can you share any information that demonstrates the impact that this project has had on your business?

We are very happy with the result - this is why we continue to work with Synebo.

How was project management arranged and how effective was it?

Excellent, could not have done it without.

What did you find most impressive about this company?

They always deliver on the promise, even if it's a complex project.

Are there any areas for improvement?

Time estimations

Please describe your company and your position there.

We are a leading Beverage Company

For what projects/services did your company hire Synebo?

We wanted to implement Salesforce for all our customer engagement services: Logistic, Service, Field / Office sales rep's.

What were your goals for this project?

Our goal was to deploy all the solution almost together, using Agile Technic's. we didn't wanted to to much time over full Blue prints, but needed a partner that can assist us with our Agility vision.

How did you select this vendor?

We received high recommendation from 'Allcloud'.

Describe the project and the services they provided in detail.

CRM Salesforce for all our representative that has customer engagement: Logistic Drivers + sales person's ( field and from office )- we developed the business process and user screens to support them.

What was the team composition?

Back end & Front end developers.

Can you share any information that demonstrates the impact that this project has had on your business?

No.

How was project management arranged and how effective was it?

Synebo team and Team Leader was absolute agile: the members of the teams needed to work with 5 Project Managers from our side simultaneously.

What did you find most impressive about this company?

The ability to understand our needs, and the ability to work without full project blue prints. Always trying to improve project workflow using advance tools and their knowledge. Also they have a very good ideas: when your design isn't complete, they come up with a very good ideas based on their experience.

Are there any areas for improvement?

As mention- they suggested tools to improve the project management tools.

Please describe your company and your position there.

I am the founder and CEO of a Salesforce consultancy

For what projects/services did your company hire Synebo?

For a client project, I needed a custom-built solution build on Salesforce. Synebo is very experienced in such projects.

What were your goals for this project?

Streamline the business processes of my client to reduce manual work. They are delighted about the outcome.

How did you select this vendor?

I've been working with Synebo on several projects now and they always delivered on time and in budget.

Describe the project in detail.

For a company from the financial services industry, we replaced their outdated tool with Salesforce and needed to build some custom functionality to fit their needs.

What was the team composition?

Project manager and developer on their end.

Can you share any outcomes from the project that demonstrate progress or success?

Synebo delivered great quality work. They asked the right question in order really understand the challenges and then suggested the best approach.

How effective was the workflow between your team and theirs?

I like the fact that I have a project manager I interact with. If there needed to be further clarification, the developer joint the call to make sure we are all on the same page and to discuss potential trade-offs.

What did you find most impressive about this company?

- Organisational alignment - Technical knowledge - Focused on business outcomes.

Are there any areas for improvement?

Cannot think of any

Please describe your company and your position there.

Similarweb empowers companies with the insights they need to win the market. SimilarWeb gives a global multi-device market intelligence to understand, track, and grow your digital market share.

For what projects/services did your company hire Synebo?

I used Synebo for complicated Salesforce project(s) for development, improve performance, and ongoing support. I worked with the Synebo team and my team on multiple complicate projects.

What were your goals for this project?

Develop new features. Improve performance. Ongoing tasks.

How did you select this vendor?

I worked with the synebo team from 2016 and they are excellent teams always with "Can do" attitude. It was obvious to me that I will continue working with them.

Describe the project and the services they provided in detail.

Multiple projects: Develop new features. Improve performance. Ongoing tasks.

What was the team composition?

1. Dedicate project manager 2. Dedicate developer that work ±30-40 hours per month 3. Dedicate Salesforce Admin that work 180 hours per months and was part of my team

Can you share any information that demonstrates the impact that this project has had on your business?

I can assure you that the synebo team has excellent employees with a strong background and excellent attitude.

How was project management arranged and how effective was it?

Most of the project management done by us and when it comes to development we sometimes worked with Synebo PM.

What did you find most impressive about this company?

1. Fast response 2. Excellent knowledge about Salesforce development and administration 3. Communication. - Very good English and great attitude 4. There are always willing to help no matter when 5. Affordable pricing

Are there any areas for improvement?

Great company!! Great management!! I can recommend on synebo for everyone who needs Salesforce experts.