Synebo Review Insights

Overall Review Rating

4.8

Quality 4.9
Schedule 4.9
Cost 4.8
Willing to Refer 4.9

Top Mentions

Review Highlights

Areas for Improvement: Time Estimations

While Synebo generally delivers projects successfully, some clients noted that improvement in time estimation could enhance project planning and execution. Addressing this could further optimize their service delivery.
Value for Money

Clients consistently mention Synebo's services as offering good value for cost. Their pricing is competitive, and they deliver quality work that aligns with client budgets, making them a preferred choice for many businesses.
Improvements in Business Processes

Synebo's solutions often lead to measurable improvements in business processes, such as reduced manual work, better customer satisfaction, and more efficient workflows. Their implementations often result in enhanced operational efficiency.
Strong Client Communication

Clients appreciate Synebo's clear, proactive communication and responsiveness. They maintain effective communication through virtual meetings, emails, and messaging apps, ensuring clients are informed and involved throughout the project lifecycle.
Effective Project Management

Multiple clients praised Synebo for their effective project management. They deliver projects on time and within budget while maintaining clear communication. Their ability to adapt to client needs and proactively manage tasks ensures smooth project execution.
Custom Solutions and Flexibility

Synebo excels in creating tailored solutions that meet specific client needs. Their flexibility in adapting to changes and providing innovative solutions is highly valued by clients, contributing to successful project outcomes.

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Custom Software Development
Other app platform Force
$10,000 to $49,999
Oct. 2022 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

“Synebo’s team is responsive and raises questions when they don’t understand a task.”

Apr 28, 2023

Manager, Consulting Company

Anonymous

Other industries
Conifer, Colorado
11-50 Employees
Phone Interview
Verified

Synebo supports a consulting company with Salesforce and Conga development projects for their end clients. Synebo supports the client’s in-house team with projects focused on the cloud sphere.

Synebo’s teammates have integrated effectively with the client’s team. Synebo meets the client’s expectations and meets deadlines, showing excellent project management skills. The team is responsive and quick to address tasks on ClickUp. Synebo communicates through email, Slack, and Microsoft Teams.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a manager at a cloud-based consultancy company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synebo?

We needed development assistance with projects that our in-house team couldn’t fulfill. At the same time, these projects didn’t require enough working hours to justify hiring a direct team.

SOLUTION

What was the scope of their involvement?

Synebo provides us with outsourced remote developers and engineers that support our in-house delivery services team. Synebo’s team performs software development and implementation tasks heavily focused on the cloud sphere. They work mainly with Salesforce and Conga.

When Synebo starts working on a project, we usually already have the project on the flight. Synebo’s team works alongside our team of solution architects and has worked on several projects, including projects around administrative and data work. One of Synebo’s developers has assisted with our largest account, which requires a team of 4–5 developers for that project.

For large projects, we request Synebo to interview teammates before bringing them on the project. Once they pass our interview process, we integrate them into the team.

What is the team composition?

We've worked with seven teammates from Synebo, including two project managers, two developers, and three engineers of various levels.

How did you come to work with Synebo?

I’m unsure how we initially contacted Synebo since I wasn’t involved in the hiring process.

How much have you invested with them?

We’ve invested around $10,000–$15,000 with Synebo.

What is the status of this engagement?

We started working with Synebo in October 2022, and our partnership is ongoing. Although we don’t have active projects at the moment, we plan to work with them again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our in-house development team has provided excellent feedback about Synebo’s teammates, who have integrated effectively into our team. Synebo meets our expectations, and the only issue we’ve had was due to our DevOps process that we were still establishing. They were open and understanding when we talked to Synebo about the situation. As soon as we had the method established, they adopted it immediately.

How did Synebo perform from a project management standpoint?

Synebo does a great job in terms of project management. They report the hours they track in their system so that I can contrast them with our system’s register. The only issue we’ve had was due to an internal problem where we failed to correctly forecast the necessary hours for a project. We discussed the situation with Synebo, and they understood.

Moreover, Synebo’s team is responsive and raises questions when they don’t understand a task, which we highly value. They work autonomously and immediately start working on a task when we open a ClickUp ticket — they aren’t just waiting for indications.

Synebo’s team communicates effectively through email, Slack, Microsoft Teams, and Zoom. They’ve adapted to our tools to collaborate with us.

What did you find most impressive about them?

I’m most impressed by Synebo’s project managers’ efficiency. When we give them our expectations for a project, they execute strictly based on that and keep a lean process, which we appreciate.

Additionally, Synebo’s developers jump on a task as soon as we assign it and send questions immediately. We really appreciate this since we’re in different time zones, and by the time we start working on a project, we already have questions from Synebo’s team waiting to be answered.

Are there any areas they could improve?

My only constructive feedback would be aligning the skill levels of their resources with the appropriate project. At one point, we noticed that we had different understandings of our developers’ specialty levels — what we considered a senior developer was different than what Synebo considered a senior developer. We resolved this through our interview process to ensure we assigned the appropriate teammate to each project.

Do you have any advice for potential customers?

I recommend reaching out to Synebo’s project manager because they’re assigned to manage their resources and support you as a client. Synebo provides a good work structure, and you need to take advantage of that structure.

RATINGS

4.5

AI Agents AI Development CRM Consulting and SI
Salesforce AI Integration
Less than $10,000
Nov. 2025 - Mar. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The entire team was amazing, collaborative, and expeditious in completing the project."

Mar 22, 2026

Founder, ST8MNT LLC

Stephen Glaros

Other industries
San Jose, California
1-10 Employees
Online Review
Verified

Synebo developed an AI agent in Salesforce for a software company. The team built a GPT-powered assistant that helps users ideate, draft, and refine components and generate parent records for the client.

Synebo's work reduced manual tasks and provided an efficient way to interact with the client's Inbound and Outbound pipelines. The team delivered a flexible and scalable solution for current and future needs. Synebo's project management was excellent, and they delivered key milestones on time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of ST8MNT LLC

Describe what your company does in a single sentence.

ST8MNT has created a suite of Saleforce native apps that manage Statements of Work. Users can create, manage and track performance (ST8MNT Inbound; ST8MNT Outbound), keep track of agreement renewals, amendments and terminations (AGRE2MNT) and ideate ST8MNT content using our AI assistant, NAVIG8R.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synebo to accomplish?

Needed an AI agent in Salesforce to assist users preparing, ideating, updating, and recommending new content and content changes in Salesforce object records (ST8MNT Inbound and ST8MNT Outbound). NAVIG8R can create new records and associate dependencies between them.. The goal was to reduce manual work and help the new users quickly realize the benefits of ST8MNT and NAVIG8R..

SOLUTION

How did you find Synebo?

Online Search

Why did you select Synebo over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from Synebo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ST8MNT Navigator – Detailed Process Description

1. High‑Level Summary
ST8MNT Navigator is a GPT-powered assistant surfaced in Salesforce via Agentforce. It assists users in ideating, drafting, and refining SOW components (Deliverables, Resources, Change Orders) and can also generate parent ST8MNT records. Navigator is launched via a Global Action and does not auto-detect record types. Users provide context, Navigator generates structured outputs aligned to ST8MNT fields, and—when requested—invokes Salesforce Flows to write suggestions back into records.

2. User Interaction & Entry Points
• Entry Point: Global Action available in the Salesforce header and on relevant Lightning record pages.

• Record Awareness: Navigator does not auto-detect Inbound/Outbound; users declare context in the prompt (e.g., “Inbound SOW, Vendor X”).

• Modes:

– Drafting Mode: Generate Deliverables, Resources, Change Orders, or a parent ST8MNT outline.

– Insert Mode: Send the generated text to a Salesforce Flow for field-level writes into draft records.

– Review Mode: Summarize current SOW content and highlight gaps (read-only).

3. Functional Flow (Step‑by‑Step)
3.1 Launch & Context Capture

1) User clicks the ‘Open ST8MNT Navigator’ Global Action.

2) Navigator opens in an Agentforce panel and presents conversation starters (e.g., “Draft a milestone deliverable”).

3) User provides context explicitly (e.g., app type, project name, scope drivers, constraints).

3.2 Ideation & Drafting

4) Navigator generates structured content aligned to ST8MNT field definitions (e.g., Deliverable Name, Type, Scope, Acceptance Criteria, Dependencies, Schedule, Price).

5) User can refine via follow‑up prompts within the same interaction (no persistent session memory beyond the current interaction).

3.3 Insert to Salesforce (via Flow)

6) User clicks ‘Insert to Salesforce’.

7) Agentforce triggers a named Salesforce Flow with input variables (e.g., recordId, objectType, mapped fields from Navigator output).

8) Flow creates or updates draft ST8MNT records (parent or child objects) and returns success/failure to Navigator.

9) Navigator displays a success toast and offers a deep link to the created/updated record.

3.4 Review & Summarize

10) On demand, Navigator calls a Summary Flow/Apex to pull current draft data (read-only) and produces a human-readable summary of what’s in the SOW and what’s missing.

11) Summary text is written back to a logging object and optionally shown as a ‘SOW Summary’ section on the record.

4. Data Interaction Model
• Input: User-provided context in plain language; Navigator does not auto-read record fields.

• Output (Text): Structured sections for Deliverables/Resources/Change Orders/Parent ST8MNT, formatted to match field-level schemas.

• Writeback (Optional): Through a Salesforce Flow (invoked by Agentforce) that maps Navigator outputs to fields, validates values, and creates/updates draft records.

• Read-Only Summaries: A separate Flow/Apex composes record summaries for Navigator to present without direct data writes.

5. Agentforce Integration & Architecture
• UI Host: Agentforce panel launched by a Global Action.

• Invocation Pattern:

– Generate: Navigator runs prompts and returns text to the panel.

– Insert: Agentforce calls a named Screenless Flow with input variables; the Flow performs DML and responds.

• Mapping Layer: A lightweight mapping utility (custom metadata) maintains field-name alignment across Inbound/Outbound and future apps.

• Error Handling: Flow returns structured errors (e.g., missing required fields); Navigator surfaces them and offers fix prompts.

• No Auto-Detection: Record type selection is user-driven (keeps behavior predictable and controllable).

6. Security & Privacy
• Data Access: Navigator itself operates with read-only access to Salesforce data; writes occur only via Salesforce Flow invocations with org-side permissions.

• Authentication: Flows run in user context or an integration user context depending on your security model.

• Data Residency: Prefer keeping interactions within Salesforce/Agentforce where possible; any external LLM calls should avoid sending secrets/PII and can be governed by prompt/response minimization.

• Governance: Maintain an allowlist of fields eligible for AI-assisted writeback; audit writes through standard Salesforce field history and custom logs.

7. Telemetry & Logging
• Log each interaction: prompt hash, timestamp, userId, target object, Flow outcome, and record links.

• Store summaries on a ‘Navigator Interaction’ custom object related to the parent ST8MNT record.

• Admin insights: dashboard cards for usage by app (Inbound/Outbound), completion rates, and error types.

• Compliance: Configurable retention window (e.g., 90 days).

8. Implementation Plan
Phase 1 – Enable & Prototype (Week 1)

• Global Action + Agentforce panel scaffold

• Initial prompt templates (Deliverables, Resources, Change Orders, Parent ST8MNT)

• Screenless Flow v1: create draft child records (no updates)

Phase 2 – Field Mapping & Insert (Weeks 2–3)

• Custom Metadata for field mappings per record type/object

• Screenless Flow v2: create/update draft records; return IDs & errors

• Basic logging object + usage dashboard

Phase 3 – Summaries & Hardening (Weeks 4–5)

• Summary Flow/Apex: compile read-only SOW summaries

• Error handling & validations, guardrails for required fields

• Admin controls: enable/disable writeback per profile/permission set

9. Acceptance Criteria
• Users can launch Navigator via Global Action from anywhere in Salesforce.

• Navigator generates field-aligned text for the selected ST8MNT object(s).

• ‘Insert to Salesforce’ successfully creates/updates draft records through Flow with clear success/failure messages.

• Interaction logs and summaries are captured and reportable.

• No auto-detection of record type; user selection governs behavior.

10. Non‑Goals (v1)
• No persistent cross-record session memory.

• No direct Apex REST endpoints for writes (all writes via Flow).

• No automatic ingestion of existing record fields into prompts (context is user-provided).

11. Open Decisions & Recommendations
• External vs. Internal Inference: If using an external LLM, implement data minimization and mask sensitive values; consider using guardrails and an allowlist for fields eligible for writeback.

• Flow Context: Prefer running the insert/update Flow in USER context with Permission Sets that mirror app entitlements; use an Integration User only where necessary.

• Mapping Strategy: Use Custom Metadata Types to manage field mappings by app/object; expose a simple admin UI for maintenance.

• Future: Optionally add Platform Events for decoupled notifications (e.g., ‘NavigatorDraftCreated’) to trigger downstream automations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1) Reduced manual work for ST8MNT record creation or updates.

2) An efficient way to interact with ST8MNT Inbound and ST8MNT Outbound.

3) Flexible, scalable solution for current and future needs.

4) Delivered as an AppExchange managed package for easy installation and maintenance across orgs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synebo’s project management was excellent. They delivered key milestones on time and maintained clear, consistent communication throughout the engagement. They were highly responsive to my needs, adapting quickly to feedback and helping refine requirements as NAVIG8R evolved. Their ability to balance structure with flexibility made the development process smooth, collaborative, and well-aligned with my expectations. I will definitely utilize their resources in the future!

What was your primary form of communication with Synebo?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What stood out to me the most was their ability to translate a conceptual AI-driven product like NAVIG8R into a practical, working solution within Salesforce. They understood both the technical and user experience aspects, and were able to bring structure and clarity to something that initially started as a high-level idea.

Are there any areas for improvement or something Synebo could have done differently?

Nothing that comes to mind - the entire team was amazing, collaborative, and expeditious in completing the project.

RATINGS

5.0

"Excellent experience overall: professional, collaborative, and delivered a strong end product aligned with my vision."

Application Management & Support CRM Consulting and SI Other Application Development
Other CRM focus Salesforce CRM Consulting & Implementation Apex
Confidential
May - Sep. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team's ability to translate functional requirements into a technical solution was impressive."

Sep 20, 2025

Executive, CommCorrect Technologies LLC

Anonymous

Information technology
Orlando, Florida
1-10 Employees
Online Review
Verified

Synebo developed a Salesforce application for an IT company. The team was responsible for the app's technical architecture, LWC development, packaging, and user tutorial creation.

Synebo successfully built the app and listed it on the AppExchange, marking the project's success. The team was responsive to the client's needs and concerns, helping them lock in the MVP and prevent any scope creep. Synebo's strong technical capabilities were crucial to the project's success.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive of CommCorrect Technologies, LLC

Describe what your company does in a single sentence.

CommCorrect Technologies helps our clients assess & acquire cloud communication solutions that integrate seamlessly with Salesforce.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synebo to accomplish?

Create an AppExchange product that can help our clients monitor their Salesforce org through data anomaly detection.
Establish a development partner that will ensure the app is built and maintained with best practices and standards.
Pass security review for AppExchange on first pass.

SOLUTION

How did you find Synebo?

Online Search

Why did you select Synebo over others?

Pricing fit our budget
Great culture fit
Good value for cost

How many teammates from Synebo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Technical architecture of application based on requested functional capabilities All apex and LWC development work Packaging of app User tutorial and package component documentation MVP and general project management Guidance on how to establish Salesforce partnership and submit for security review

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Salesforce App was successfully built and listed on AppExchange

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they responded to needs and addressed any concerns in a timely fashion. They helped lock in the MVP and prevent scope creep.

What was your primary form of communication with Synebo?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The team's ability to translate functional requirements into a technical solution was impressive. They added features such as charting without any wireframes and it turned out great!

Are there any areas for improvement or something Synebo could have done differently?

Additional clarity around the QA process and test cases would help

RATINGS

5.0

API Development Application Testing Custom Software Development
Confidential
May - Dec. 2024

4.5

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.5

"Synebo was swift and transparent in their communication."

Jan 2, 2025

Product Portfolio Director, Consulting Company

Anonymous

Other industries
Stockholm, Sweden
1,001-5,000 Employees
Online Review
Verified

Synebo developed a Salesforce UI app for a consulting company. The team built a CRM to show the client's company content, and the app was connected to the client's CMS and user platform.

Synebo delivered a functioning app that met the client's specifications and Salesforce app security review requirements. Synebo was swift and transparent in their communication, showcasing impressive speed and accuracy of response. The team provided additional advice on the challenges faced.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Product Portfolio Director of a consulting company.

Describe what your company does in a single sentence.

BTS is a consultancy specializing in the people side of strategy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synebo to accomplish?

Create SalesForce UI app

SOLUTION

How did you find Synebo?

Online Search

Why did you select Synebo over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from Synebo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To produce a SalesForce CRM to show our companies content, dynamic to the users context. This app is connected to our CMS and user platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functioning app that met specification and SalesForce app security review requirements

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synebo was swift and transparent in their communication. There were steps that we faced that required additional advice and consulting which they were quick to respond to. They would exceed our expectations only if the advice was consistently given ahead of when it was required - this would allow us to prepare even better for what was an exploratory project for us.

What was your primary form of communication with Synebo?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Speed and accuracy of response when a specific issue was discussed.

Are there any areas for improvement or something Synebo could have done differently?

I'd like to see more proactive management around meeting agendas and upcoming milestones. Synebo are the experts in this type of app delivery and I would love to see them lead me a little more as to what I can expect, when, and when I should start preparing for this.

RATINGS

4.5

CRM Consulting and SI Custom Software Development Other Application Development
Confidential
June - Nov. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What impressed us the most about Synebo was their business-oriented approach and commitment."

May 13, 2024

Customer Success Manager, Skyvia

Darina Black

Information technology
Prague, Czech Republic
201-500 Employees
Online Review
Verified

Synebo has developed a comprehensive Salesforce CRM solution for a cloud-based SaaS platform. The project has included data migration, system integration, user training, and comprehensive testing.

Synebo has delivered a fully operational CRM system that fits the end customer's needs, resulting in reduced data entry errors, higher customer satisfaction, and more efficient integrations. The team delivers on time and is highly responsive to the client's needs, offering proactive communication.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Success Manager of Skyvia

Describe what your company does in a single sentence.

Skyvia is a SaaS cloud-based platform that allows you to integrate, backup, access, and manage your cloud data with an all-in-one cloud service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synebo to accomplish?

Migrate from the client’s old CRM system to Salesforce CRM.
Develop a comprehensive Salesforce solution for the client.

SOLUTION

How did you find Synebo?

Online Search

Why did you select Synebo over others?

Great culture fit
Good value for cost
Company values aligned

How many teammates from Synebo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

For this project, Synebo was hired to migrate the client's old CRM system to Salesforce Finance Cloud and develop a comprehensive Salesforce solution. Their work included data migration, system integration, user training, and thorough testing. Since data retention and transformation are extremely important during migration, the Synebo development team used Skyvia as a backup platform for the client’s data, ensuring secure and reliable data management.

Additionally, they conducted a detailed business requirements analysis and customized Salesforce to fit the client's needs.

Synebo's team delivered a fully operational Salesforce CRM system tailored to the client's business requirements, along with detailed training materials and user documentation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The client received a fully operational Salesforce CRM that fit their business needs. They observed reduced data entry errors and higher customer satisfaction scores. The integration with other systems made workflows more efficient, and the training led to high user adoption. The client also benefited from improved reporting and analytics, which enhanced their decision-making. Overall, the implemented CRM significantly improved their business operations and customer relationships.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Synebo's project management was good. They consistently delivered on time and were highly responsive to the client's needs. Their communication was clear and proactive, ensuring that we were always informed about the project's status. For tracking, they used Jira.

What was your primary form of communication with Synebo?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most about Synebo was their business-oriented approach and commitment to delivering scalable Salesforce solutions. They thoroughly understood the client's needs and ensured that the Salesforce system was tailored to their business requirements. Their clear communication and attention to detail made them a reliable and efficient partner.

Are there any areas for improvement or something Synebo could have done differently?

Nothing comes to my mind.

RATINGS

5.0

Architectural Design Custom Software Development Other Application Development
Salesforce Lightning
Confidential
Sep. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team is very organized."

May 16, 2023

Product Manager, Medisafe

Roni Moses

Other industries
Israel
51-200 Employees
Online Review
Verified

Synebo is creating a Salesforce managed package for a pharmaceutical software company. They're integrating the client's platform with their end customers' systems. They've built JMS Bundles in JSON.

Synebo is pleasant to work with. They keep the project on track and offer support outside of normal business hours when needed. The detail-oriented team responds well to the client's requests and questions and presents biweekly product demonstrations. Daily virtual meetings facilitate communication.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Product Manager of Medisafe

Describe what your company does in a single sentence.

We create solutions for big pharma companies to help monitor patient medication adherence in their patient support programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synebo to accomplish?

Create a Salesforce Managed package that would give our software capabilities within Salesforce without having users use our stand alone platform
Easily integrate with Salesforce to minimize effort of our clients

SOLUTION

How did you find Synebo?

Referral

Why did you select Synebo over others?

Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Synebo were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team worked to create a Salesforce managed package which would enable full integration of our standalone platform capabilities into our clients' Salesforce to help streamline their workflow. They helped design the package, worked with us to create the JSONs needed for data transfer, and assisted us in all things Salesforce that were new to us, as we had never developed for SF before.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have daily meetings to make sure that we are aligned. We work in biweekly sprints and create goals for each biweekly demo. We have milestones that we define and make sure that the team is aligned and work is moving according to plan.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is very organized. They easily and happily worked with us on our project management platforms (Slack, ClickUp, Confluence) and were visible and attended meetings, as needed. They were usually on time with deliverables and if not, were able to raise flags when needed. They were very responsive and when needed, worked above and beyond what was expected to help with issues out of standard work hours. The team is a delight to work with.

What was your primary form of communication with Synebo?

Virtual Meeting

What did you find most impressive or unique about this company?

The attention to detail and their responsiveness. They are willing to teach and explain things that are new to us in the world of Salesforce.

Are there any areas for improvement or something Synebo could have done differently?

No.

RATINGS

5.0

"Pleasure to work with them."

Cloud Consulting & SI
$50,000 to $199,999
Mar. 2014 - Aug. 2016

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The Synebo TL was service-oriented and provided outstanding deliverables."

May 12, 2020

Lead Integrator, IT Company

Anonymous

Other industries
Tel Aviv, Israel
501-1,000 Employees
Online Review
Verified

Synebo developed Salesforce for an information technology company. They provided integration to an ERP and other backend applications.

Synebo provided customizations and coding that were exactly as requested by the client. The team's workflow was very effective and they provided daily status updates. They displayed a hunger to help and were always focused on the customer.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I used Synebo as a salesforce.com 3rd party\SubContractor development team, I was the leading integrator

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synebo?

Quick response and time to market, requirements that cannot be implemented with customizations only and required extensive APEX coding.

What were your goals for this project?

salesforce.com Lead to Cash and integration to ERP and other back office applications

SOLUTION

How did you select this vendor?

Word of mouth, good reputation and successful proof of concept.

Describe the project in detail.

salesforce.com Lead to Cash and integration to ERP and other back office applications

What was the team composition?

The Synebo team allocated a dedicated remote team leader, the remote work wasn't an issue since we had daily statuses to monitor the progress, the TL was always approachable and eventually, the Synebo team delivered quality results quickly and ahead of schedule.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The customizations and coding were by the exact planned design, the quality was very good, any further corrective iterations were done efficiently to a good outcome. The Synebo TL was service-oriented and provided outstanding deliverables.

How effective was the workflow between your team and theirs?

Very effective, we had daily statuses and from time to time corrective iterations, the collaboration was smooth although the long distance.

What did you find most impressive about this company?

Hunger to help and to bring extra value, service orientation, and customer obsession.

Are there any areas for improvement?

RATINGS

5.0

Other IT Consulting and SI
Less than $10,000
May - Aug. 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.0

"All the necessary functionalities were delivered on time and were high-quality."

May 11, 2020

Director of Operations, CassaCloud

Daniel Ban

Other industries
Kosice, Slovakia
11-50 Employees
Online Review
Verified

Synebo endeavored to implement Field Service Lightning (FSL) for a Salesforce provider's third-party client. The team worked in sprints to service the enterprise-level client in delivering new functionalities.

Synebo delivered all needed functionalities on time. Their work was high-caliber, and the third-party client was pleased with their support. Their agile methodology ensured a seamless workflow, and their consultants made their extensive experience evident. The engagement was a very smooth one.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We were a Salesforce services provider as silver partner, delivering SFDC projects across Europe and US. Currently have been acquired by a Software Development Company of US. Was Director of Operations, now Program Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synebo?

Field Services Lightning (FSL) implementation for a enterprise-level client in Germany.

What were your goals for this project?

Our original contractor for FSL was drawn for another project and we were looking for a new consultant to deliver new functionalities for FSL with several sprints.

SOLUTION

How did you select this vendor?

Personal contacts

Describe the project in detail.

Once selected, we put the consultant directly in the team to start working on delivery of sprint.

What was the team composition?

three consultants and two developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

All the necessary functionalities were delivered on time and were high-quality. Client was happy about the person. Sometimes, because the consultant was not there from the beginning, he lacked all knowledge, but this was none of his issue.

How effective was the workflow between your team and theirs?

Quite OK, using agile framework, it works well..

What did you find most impressive about this company?

The guy allocated for the project was experienced enough to help us immediately.

Are there any areas for improvement?

No, cooperation was very much OK.

RATINGS

5.0

Custom Software Development
Less than $10,000
Sep. 2019 - Apr. 2020

4.5

Quality: 4.0

Schedule: 4.5

Cost: 3.5

Willing to Refer: 5.0

"I was impressed by their ability to provide the right skills at the right time."

May 7, 2020

Managing Partner, Tailored-ICS BV

Anonymous

Information technology
Aalsmeer, Netherlands
1-10 Employees
Online Review
Verified

Synebo augmented a development team to implement a custom solution on Salesforce for a third-party client.

Now, the third-party client successfully employs the user-friendly solution to fulfill requests online. The efficient solution conserves resources by reducing manual work. Their streamlined task management fostered a pleasant collaboration. They adjusted well to changes throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Tailored-ICS offers Salesforce Implementation and Consultancy Services. We are located in the Netherlands, but due to the (Salesforce) Cloud we work for a number of customers within Europe. I am the founder and managing partner of the company and besides managing the company, I am also actively involved in some of our customer projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synebo?

For one of our customers we needed to implement a custom solution on the Salesforce platform and for that we hired Synebo to provide additional Development capacity.

What were your goals for this project?

Providing our customer with a qualitative and user friendly solution

SOLUTION

How did you select this vendor?

Tailored-ICS's other managing partner has been in contact with Synebo for a while, hence we contacted them to see if they were able to provide us with the needed development skills.

Describe the project and the services they provided in detail.

Based on the requirements we collected before and during the project, Synebo provided the development work for that. This included Apex triggers, Apex classes, Lightning pages, Lightning Components, setting up the Customer Community and providing additional pages and mapping.

What was the team composition?

It was a team of 2 till 3 experienced developers that were involved in the project besides our own team. In order to streamline the planning and projectmeetings, they added a Synebo project lead who took care of the work distribution within Synebo.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The impact for our customer is that their 'customers' can fulfill a request online via the Customer Community in a user-friendly manner. This saves them time as before this was put in manually or via a webpage. The webpage was not user friendly as their customer could not save any request, so if additional information needed to be gathered they had to fill out the form several times. By starting a new form every time, this also resulted in a lot of uncompleted requests that had to be handled by our customer.

How was project management arranged and how effective was it?

The project was managed by Tailored-ICS, however as mentioned before Synebo also provided a project manager to streamline the work distribution, planning, and communication on their side, which worked very pleasantly.

What did you find most impressive about this company?

I was impressed by their ability to provide the right skills at the right time and the manner in which they handled any change during the project.

Are there any areas for improvement?

There are not many areas that they need to improve, the only things we experienced that maybe could be improved is the way they estimate the work (understanding of the high-level processes at the start) and how to adjust to work together. This last point is I believe also due to us, as this was our first project together it is always hard to know in which manner it is best to provide the information. Once we reached that common ground, it worked out very well.

RATINGS

4.5

"They did a good job"

Custom Software Development
Other app platform
$50,000 to $199,999
Feb. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have over-delivered in whatever they promised us at every stage."

May 4, 2020

CEO, Pharmbills LLC

Reuven Kogan

Other industries
Ukraine
51-200 Employees
Phone Interview
Verified

Synebo provided Salesforce integration for a payroll and HR project. Their team developed a multi-stack system to automate various processes.

Synebo met all deadlines and QA tested at a high level. They over-delivered and the product is used daily. The project management was effective. Their work was very effective.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Pharmbills which is an organization that hires teams remotely in Ukraine for American companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synebo?

We were looking for someone to automate our payroll, hiring, and HR objectives for us.

SOLUTION

What was the scope of their involvement?

They’ve worked on our Salesforce integrations portal interface to make sure anything we need on the payroll and HR front is being met. There’s a lot of development going on there. It’s a multi-stack project which began a while ago and is still ongoing.

The next sprint should be finished in August. Everything is being built on Salesforce, but I am not sure which technologies they are using.

What is the team composition?

We work with four people including the CEO, a PM, and a developer.

How did you come to work with Synebo?

They are located in the same city where we are. I was introduced to the CEO at an event. We exchanged different challenges that we are facing, and they said they could help us with our challenge.

They first started with a trial and created a mini product for something small that we needed, and then we engaged with them in a full contract.

How much have you invested in them?

We have spent over $50,000 USD.

What is the status of this engagement?

We began working with them in February of 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They met deadlines and the level of QA. Their team checked for errors even before we even started testing so when we were testing, the changes were really minor. They have over-delivered in whatever they promised us at every stage.

We use the product daily. It’s our design, but like in any company, there are people who are happier and those who are less happy. The transition from the tool we were using before wasn’t easy because people are used to whatever they are used to.

How did Synebo perform from a project management standpoint?

We have internal project management tools. In terms of communication, we use the phone and Skype.

What did you find most impressive about them?

They overdeliver, which is impressive.

Are there any areas they could improve?

Sometimes they have more of a demand than they can accommodate. I think they have improved in the last year on it.

RATINGS

5.0

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