SparkSupport Pvt Ltd

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Xpress Tickets

Describe what your company does in a single sentence.

Xpress Tickets provides a Saas Platform, StreamItNow.com, that empowers livestream creators to monetize their livestream events through ticket sales and promote events via creator’s social channels.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SparkSupport Pvt Ltd to accomplish?

• Develop a Livestream service for creators to setup, host and stream events
• Provide Ops to keep the StreamItNow.com product up and running
• Develop new features and capabilities for StreamItNow.com

SOLUTION

How did you find SparkSupport Pvt Ltd?

Online Search

Why did you select SparkSupport Pvt Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Streaming Technology Expertise

How many teammates from SparkSupport Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sparksupport was hired on a work for hire basis to develop and maintain StreamItNow.com, a web based SaaS application that enables liveastream content creators to setup, host and market livestream events. Key Tasks include:

• Develop livestream hosting and streaming service utilizing the Wowza Realtime Server platform
• Develop Marketplace payment system using Stripe Marketplace Payment Platform
• Setup and document build environment to support app development 
• Develop new features for streamitnow - including interactive chat and emoticons during events, OBS integration, camera and audio testing, self service affiliate distribution system
• Maintain Site Operations to ensure product was up and running

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Xpress Tickets is a startup, and the StreamItNow.com framework was developed initially by another developer, but moved development to Sparksupport for their  expertise in livestream technology. Our goals were all met:

• Develop functional MVP of app to beta test - Done. 
• Hold beta test events of ~50 attendees for concerts and seminars. There were multiple successful tests
• Test loading with 80+ concurrent users. Load tested successfully. 
• Keep product up and running during marketing conversion tests on facebook and Google. Drove thousands of users to the site with no tech issues during marketing AB tests. 
• Maintain site and keep operartional at all times and current on SaaS API and SW. In 3+ years, only one incident where an undocumented Twitter API change took the site offline, which Spark identified and fixed immediately 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're an excellent development partner. They were fast, reliable, ontime and very communicative. Their lead engineer served as project manager and was very organized, tracking all issues to completion and escalating issues as needed. Of most importance was Sparksupport quality of development. Their code was very well QA'd, stable and performant. 

We were very happy with the work overall by Sparksupport and feel they do an excellent job. I have been a software executive with experience at Microsoft, eBay, EA and have a very high bar for outsourced development and Sparksupport executes at a very high level of quality. 

What was your primary form of communication with SparkSupport Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Commitment to our success: Due to timezine differences between Sparksupport IST and our US based customer base, our events sometimes occurred at very early morning hours for Spartksupport. Despite this, their team would wake up at 4 or 5AM IST, sometimes on Saturday to be present at our events to provide tech support. We told them it was OK to skip, but they were highly committed to our success and were willing to go above and beyond.
• Livestream expertise: We moved from our original developer to Sparksupport, partially because our first developer could not get livestreaming from Wowza working reliable, despite $10K+ of consulting from Wowza. When we moved to Sparksupport, their team showed their expertise in livestream and Wowza tech bu recommending a different Wowza service and then re-implemented the livestream. After their replatform, the livestream was reliable, performant and stable. 
• Quality: New builds from Sparksupport are well QA'd and it was very rare to find any major issue with the software, despite some complex integrations and tech such as Wowza and Stripe Marketplace. 

Are there any areas for improvement or something SparkSupport Pvt Ltd could have done differently?

Sparksupport provided excellent development and ops for us. If there was one area for improvement, it may be the lack of high end UX/Design resources. Spark is able to do standard UI, but when it comes to more complex flows and design, there is more guidance required. That said, we were able to work around this together. 

BACKGROUND

Please describe your company and position.

I am the Owner of Fitness Collective

Describe what your company does in a single sentence.

Got an injury or limitation holding you back from reaching your fitness goals? At Fitness Collective, we specialize in helping people with injuries & limitations lose weight and get in shape - safely & effectively - through premium personal training. Getting started is easy: 1) Get a FREE trial personal training session, no strings attached, no long-term contracts. 2) We'll design a custom fitness blueprint just for you so you have a clear path to your goals. 3) ACHIEVE your goals and set new ones! Head to our website today to claim your FREE trial!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SparkSupport Pvt Ltd to accomplish?

• Custom product development.
• Solutions architecture and dev ops expertise.

SOLUTION

How did you find SparkSupport Pvt Ltd?

Referral

Why did you select SparkSupport Pvt Ltd over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SparkSupport Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full cycle custom software development for projects pertaining to logistics, marketing, and AI development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliverables met in timely fashion. 
Above average development resources with specific skillsets required to meet the needs of each initiative. 
Clear and timely communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SparkSupport Pvt Ltd has always delivered items in a timely fashion and gone above and beyond to meet our needs.

What was your primary form of communication with SparkSupport Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their talent development, ongoing training, and recruitment speed are impressive. This ensures that all developers we worked with were top notch and delivered in a very timely fashion.

Are there any areas for improvement or something SparkSupport Pvt Ltd could have done differently?

I absolutely love working with SparkSupport Pvt Ltd! No immediate areas for improvement.

BACKGROUND

Please describe your company and position.

I am the Director of Creative.ai

Describe what your company does in a single sentence.

With our advanced AI, we decode every element of an ad, ensuring it speaks directly to its core audience, no matter where they are or what language they speak.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SparkSupport Pvt Ltd to accomplish?

• Custom software development

SOLUTION

How did you find SparkSupport Pvt Ltd?

• Online Search
• Referral

Why did you select SparkSupport Pvt Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SparkSupport Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Custom software development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a streamlined internal workflow, faster turnaround times, and a more intuitive user experience. It positioned us to scale operations more effectively and improved overall team confidence in the process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, alwyas prompt and proactive!

What was your primary form of communication with SparkSupport Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Adaptable to anything we need. Aligns expectations with reality!

Are there any areas for improvement or something SparkSupport Pvt Ltd could have done differently?

None. Keep up the great work!

BACKGROUND

Please describe your company and position.

I am the Ausbildung bei der of Decathlon

Describe what your company does in a single sentence.

We are Decathlon. We are sport.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SparkSupport Pvt Ltd to accomplish?

• Rewriting the existing application into an SDK format
• Developing additional application components
• Optimizing the architecture
• Fixing existing bugs
• Creating launchers with application previews

SOLUTION

How did you find SparkSupport Pvt Ltd?

Onsite IT Conference

Why did you select SparkSupport Pvt Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SparkSupport Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SparkSupport has been tasked with transforming SkinScreener into a Software Development Kit (SDK) for deployment on local devices by the Portuguese Ministry of Health, integrating our AI-Powered Assessment tool to enhance early skin cancer detection across Portugal. The project scope involved redeveloping the existing application designed for quick and user-friendly skin cancer risk assessments into a modular SDK for seamless integration and scalability. SparkSupport refactored the core application, added new components, optimized architecture, and fixed existing bugs to enhance performance and stability. Mobile launchers were developed for SDK previews, and a React Native wrapper was created to enable cross-platform compatibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered several key measurable outcomes that highlight its success. The SDK successfully passed internal quality tests, ensuring high performance and reliability. A sample integration of the SDK was prepared, demonstrating its functionality and ease of implementation. Most importantly, a fully functional version of the SDK was delivered to the Portuguese Ministry of Health, marking a significant milestone in the project’s rollout. These achievements confirm the project’s progress and its readiness for real-world application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SparkSupport’s project management was highly responsive, proactive, and solution-oriented. Their team not only delivered all items on time but also actively contributed their own ideas, improvements, and refinements throughout the process. Given the short timeline, the project followed a streamlined management approach, bypassing some formal procedures to maximize efficiency. This flexible and results-driven approach ensured smooth collaboration and optimal delivery within the required timeframe.

What was your primary form of communication with SparkSupport Pvt Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about SparkSupport was their proactivity, speed of work, and the quality of the code they delivered. The team consisted of specialists who were able to provide valuable insights from a technical perspective, ensuring that every decision was well-informed and aligned with our goals. Their ability to quickly adapt and offer effective solutions was truly remarkable.

Are there any areas for improvement or something SparkSupport Pvt Ltd could have done differently?

One area for improvement could be better synchronization between the Android and iOS development teams. While everything was delivered on time, the testing process couldn't be done simultaneously across platforms, which could have enhanced efficiency.

BACKGROUND

Please describe your company and position.

I am the Product Manager of PanPablo.pl

Describe what your company does in a single sentence.

We're returning to honesty in commerce. We stand in opposition to the ubiquitous shoddy workmanship, cheap products cluttering the market, urban fast food, corporate attitudes, and the dehumanization of the human role. We want to return to simple, uncomplicated things. Things that bring us all ordinary, everyday happiness, that will give you much pleasure and reasons to be proud. 
This is how PanPablo was created: partly out of a simple love of shoes, partly out of disapproval of blandness, partly to compensate for the shortcomings of our footwear market. PanPablo examines the material from which a shoe model is made, touches it, assessing its texture. He ensures that the quality, the type of gluing or sewing, meets our expectations. Even the quality of the cotton used for the laces is tested. 
PanPablo seeks out quality, well-designed products that fulfill their purpose. Treat him like a good friend who brings you shoe inspiration and offers a new perspective, not without critical evaluation. There may not be big budgets here, but there is sincerity, quality and style.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SparkSupport Pvt Ltd to accomplish?

• Fullstack software development
• Warehouse management SaaS

SOLUTION

How did you find SparkSupport Pvt Ltd?

• Referral
• Worked with in past

Why did you select SparkSupport Pvt Ltd over others?

• Pricing fit our budget
• Referred to me

How many teammates from SparkSupport Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SparkSupport Pvt Ltd transformed Instant Fulfillment into a comprehensive e-Commerce operations platform focused on solving logistical challenges and enhancing the overall user experience. Their work centered on streamlining backend systems, automating essential workflows, and integrating with major e-Commerce platforms to better support fast-scaling online businesses. 
Core objectives included deploying a scalable infrastructure, designing intuitive dashboards, and enabling seamless integrations across order and inventory management.

Key deliverables included:

• Backend Optimization & Automation: Built using the NestJS stack with automated order tracking and live inventory updates, including custom APIs for integration with Shopify, Amazon, eBay, and other major marketplaces.
• Scalable Fulfillment Infrastructure: Deployed flexible storage capabilities, enhanced packing workflows, and utilized Vercel cloud services for improved operational reliability.
• Advanced Order Management: Introduced automated systems for accurate order processing and created streamlined dashboards that allow clients to easily monitor inventory and shipping.
• Enhanced User Experience: Developed a proprietary dashboard that simplifies day-to-day tasks, reduces operational overhead, and improves overall client satisfaction.
• Seamless Integrations: Connected the platform to leading e-Commerce solutions to ensure smooth data synchronization and unified operational processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Boosted Operational Efficiency: Automated workflows cut processing times by 40%.
• Scalability Realized: The upgraded infrastructure handled a 100% increase in inventory and order volumes without any bottlenecks.
• Reduced Costs: Streamlined processes lowered overhead expenses by 20%.
• Enhanced User Satisfaction: The intuitive dashboard and seamless integrations raised client satisfaction by 25%.
• Expanded Integration Coverage: Achieved connectivity with over three major e-Commerce platforms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management by SparkSupport Pvt Ltd was smooth and highly efficient. They consistently delivered timely updates, met every deadline, and took a proactive approach to incorporating our feedback. Their team remained responsive throughout and maintained clear communication and objectives at every stage of the engagement.

What was your primary form of communication with SparkSupport Pvt Ltd?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to provide an end-to-end solution that combined advanced technology with operational expertise was truly impressive. The intuitive dashboard they designed, combined with scalable infrastructure, stood out as a game-changer for our business.

Are there any areas for improvement or something SparkSupport Pvt Ltd could have done differently?

While the project was successful, faster initial onboarding of APIs with some platforms could have saved additional time.

BACKGROUND

Please describe your company and position.

I am the CEO of RD2 Crypto Marketing & PR Agency

Describe what your company does in a single sentence.

 Hi there✌🏻 In a crowded crypto space of lookalike projects your company has to stand out to become successful. Having a great idea alone is not enough anymore. This is why our amazing team of enthusiasts and professionals will help your project succeed and stand out from the crowd!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SparkSupport Pvt Ltd to accomplish?

• Speed up development of landing pages.
• Transition legacy landing pages to modern technologies

SOLUTION

How did you find SparkSupport Pvt Ltd?

Referral

Why did you select SparkSupport Pvt Ltd over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SparkSupport Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sparksupport was responsible for handling the front-end development of our landing pages, focusing on creating a smooth and responsive user interface. Their scope grew as we saw their capabilities—we also asked them to design specific pages. Key deliverables included a fast, clean front-end codebase and the design of standalone pages that needed a creative yet functional approach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The development they delivered was not only quick but of high quality. This speed allowed us to advance and hit key milestones as anticipated. The front-end performance has been outstanding, and user feedback has been overwhelmingly positive, especially regarding usability and responsiveness.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were responsive, proactive in managing feedback, and transparent in their communication, which made the entire process feel seamless.

What was your primary form of communication with SparkSupport Pvt Ltd?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to deliver high-quality development work quickly stood out the most. We were impressed by their technical expertise and efficiency—they managed to turn around complex development tasks in record time without sacrificing quality.

Are there any areas for improvement or something SparkSupport Pvt Ltd could have done differently?

Honestly, we don’t have any major recommendations for improvement. The quality and speed of their development work met our needs perfectly.

BACKGROUND

Please describe your company and position.

I am the Mobile Product Lead of Diagnostyka Digital Hub

Describe what your company does in a single sentence.

Na co dzień pracujemy nad produktami cyfrowymi ułatwiającymi dostęp do profilaktyki zdrowotnej, a w szczególności – badań krwi. Wspólnie z Diagnostyka Laboratoria Medyczne dążymy do tego, by podnosić jakość życia rosnącej liczby Pacjen

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SparkSupport Pvt Ltd to accomplish?

• Create an official app along with integrations in record time (2,5 months)
• Later on - create the long term vision for the app

SOLUTION

How did you find SparkSupport Pvt Ltd?

Clutch Site

Why did you select SparkSupport Pvt Ltd over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from SparkSupport Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 Spark Support provided interdisciplinary team and suggested technology (Flutter) to meet our deadline. Day to day cooperation was spot on, with quite accurate and detailed roadmaps and gantts. The work was done in scrum, on commonly used tools (Slack, Confluence, JIRA). We were informed by risks very early on and at least two times it gave us a chance to react and save the deadline. The app was delivered exactly on the day it was promised.

From this day we started working on next iterations and new integrations. At some point the need emerged to design new UX/UI and to make it top of the line. The company was happy with the design and it's being implemented now, along with big increment in functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First of all it was meeting the deadline, which was a great challenge. The app had at least a few custom integrations, one of which being the system to verify user's data using his bank account credentials (mojeID). These things don't just happen overnight, but need great effort, perfect coordination and meeting numerous security requirements.
Also -we're at the stage before big marketing efforts. The app steadily grows in Active Users and daily registrations, despite no paid marketing and active communication. It's 100% organic growth, based only on word of mouth marketing. This proves we're, along with SparkSupport Pvt Ltd, doing something right.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is one of, or the one most impressive quality of this cooperation. They somehow cracked the previously unresolvable problem of roadmapping uncertain future. Of course, it was not 100% accurate and yes, we were making decisions to change scope from time to time, but still, even early assumptions on workload and resulting gantts didn't need to be updated all that much

What was your primary form of communication with SparkSupport Pvt Ltd?

Email or Messaging App

What did you find most impressive or unique about this company?

They weren't afraid of pivots. No one likes them all that much, but we learned that if change really happens, SparkSupport Pvt Ltd is able to quickly accomodate to it and lead us through the re-scoping process. Also, even going through such emotionally straining situations, we were able to keep the cooperation professional and respectful, with the end goal in mind.

Are there any areas for improvement or something SparkSupport Pvt Ltd could have done differently?

Even the areas they excel in, they should try to make even better. But are there any areas we are struggling with when cooperating with SparkSupport Pvt Ltd, I really can't think of any. They are very good.

BACKGROUND

Please describe your company and position.

I am the Managing Director of DP Dental PL

Describe what your company does in a single sentence.

We are a dental practice with two branches in Orchard and Katong focusing on delivering cutting edge dentistry while solving problems at the root cause and that includes solving airway and sleep issues

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SparkSupport Pvt Ltd to accomplish?

• Computer and printer maintenance

SOLUTION

How did you find SparkSupport Pvt Ltd?

Referral

Why did you select SparkSupport Pvt Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SparkSupport Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work focuses on computer and printer maintenance.

They are very professional in supporting my business as I need prompt action to solve the technical issues on my computer and printers.  Their experienced technical team always delivers solutions professionally.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Solved problems on time when needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always understood the urgency and solved my technical challenges on time.

What was your primary form of communication with SparkSupport Pvt Ltd?

Email or Messaging App

What did you find most impressive or unique about this company?

They actively listened to my problems and understood the urgency.

Are there any areas for improvement or something SparkSupport Pvt Ltd could have done differently?

Every company has room for continuous improvement.  

BACKGROUND

Please describe your company and position.

I am the Project Manager of Globalbit Soft Ltd

Describe what your company does in a single sentence.

Globalbit is an award-winning Israeli IT company that specializes in delivering digital solutions to Enterprises, SMEs, and government agencies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SparkSupport Pvt Ltd to accomplish?

• Provide skilled expertise and software development services

SOLUTION

How did you find SparkSupport Pvt Ltd?

Referral

Why did you select SparkSupport Pvt Ltd over others?

• High ratings
• Pricing fit our budget
• Great culture fit

How many teammates from SparkSupport Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In order to improve our software development team and ensure ongoing progress on a number of projects, including those requiring the React framework, different websites, and a mobile application, Spark Support offered staff augmentation services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No major fixes were made following review and QA, and all jobs were completed on schedule.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Every report was timely and transparent.  Every request was acknowledged and taken care of.

What was your primary form of communication with SparkSupport Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are a team that our company may work well with in the long run.

Are there any areas for improvement or something SparkSupport Pvt Ltd could have done differently?

Nothing more to say

BACKGROUND

Please describe your company and position.

I am the Account Director of Havas PR Warsaw

Describe what your company does in a single sentence.

We are a well-organized and collaborative team characterized by diversity, professionalism and passion. Guided by the global mission of Havas, we support our clients in building meaningful relationships with their environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SparkSupport Pvt Ltd to accomplish?

• Run and maintain our infrastructure
• Reduce our AWS bill

SOLUTION

How did you find SparkSupport Pvt Ltd?

Online Search

Why did you select SparkSupport Pvt Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SparkSupport Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SparkSupport joined our team to run the infrastructure for our SaaS product soup to nuts

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The availability and cost of our infrastructure 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

SparkSupport was incredibly responsive. Vinay and the team exceeded our expectations at every turn. 

What was your primary form of communication with SparkSupport Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Unbelievable skills. We went from being concerned about our infrastructure to not having to think about it. The Sparksupport team blended into our team so naturally and we were able to get back to building our application. 

Are there any areas for improvement or something SparkSupport Pvt Ltd could have done differently?

No, I couldn't have asked for a better infrastructure partner.