Soluntech

BACKGROUND

Introduce your business and what you do there.

We operate in the real estate realm, providing title insurance. I am the Senior Systems Administrator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOLUNTECH?

We were doing some work with the NAC technology, trying to develop a platform where clients could search for some of our agents.

SOLUTION

What was the scope of their involvement?

We engaged SOLUNTECH for some JavaScript coding within our platform, bringing fields over into other forms, downloading certificates, and other tasks which went beyond our scope. We started out with some basic features and added in geographical functionalities, search and download logging, extended search fields, and so on. We've made numerous tweaks over the course of a couple of months. Everything done by SOLUNTECH was within the NAC platform, using JavaScript. There were 1-2 developers working on our project.

How did you come to work with SOLUNTECH?

SOLUNTECH is listed as an NAC-authorized developer and provided one of the 4-5 quotes we received after making a post on the NAC website.

How much have you invested with SOLUNTECH?

The total cost of our project with SOLUNTECH was under $5,000.

What is the status of this engagement?

We started working with SOLUNTECH in May 2016. Our work was completed in August, but we have engaged SOLUNTECH for little additions since then.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Most of the feedback we've gotten has been good, but as with any project, there were a few items which needed changing. SOLUNTECH has been quick to work with us, and there haven't been many complaints. Any change came after we decided that we needed something different.

Our site is being used by a few dozens of people currently, and it will eventually have thousands of users. It's being used in a production environment, but is still in the testing phase.

How did SOLUNTECH perform from a project management standpoint?

SOLUNTECH had a pretty good process in place, and sent us emails whenever there were changes in the project, or when the work was completed.

What did you find most impressive about SOLUNTECH?

I was pleasantly surprised by the level of communication, given that SOLUNTECH is overseas. There were a few back-and-forth emails in the beginning, but we ended up handling most of the communication through Skype. Whenever we needed something, we could have a quick 5-minute chat. SOLUNTECH’s turnaround time was also good; if I requested a change, it was usually done by the next day, with 10 hours of coding. We never waited more than 48 hours for anything.

Are there any areas SOLUNTECH could improve?

There may have been 1-2 times when a solution was worked on, even though the capability was already built into the system, but there wasn't anything major.

BACKGROUND

Introduce your business and what you do there.

Lewis Roca Rothgerber Christie is soon to be the largest law firm in the South-West. We handle a mixture of energy law, corporate transactions, litigation, gaming, intellectual property, and everything else across the board. I am a project manager for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOLUNTECH?

I was working closely with the marketing team in order to come up with a cross-selling tool for our attorneys. We do business across a vast board of legal services, and it was important for our members to sell more than just the services that a particular attorney could provide to a client.

SOLUTION

What was the scope of their involvement?

SOLUNTECH has built an attorney knowledge database, enabling us to provide short blurbs about different segments of law and contact information, also giving us access to info on prospective clients, and what questions would better assess their needs for each particular area.

We started off using the NAC [Network Access Control] database technology, and tasked SOLUNTECH with cleaning up the look and style of the product. Because of their advanced knowledge of all things e-commerce, HTML, C#, PHP and so on, we quickly moved away from NAC.com and moved to a custom solution hosted on Amazon Web Services. SOLUNTECH's team built our product from the ground up, allowing us to install it on all attorneys' phones. The app can not only perform an employer contact search for fellow lawyers but also handles general search terms, specific to the area of law in question. Attorneys can use the data to either further a conversation, or put the client in contact with the right person.

SOLUNTECH assigned at least 4 developers throughout the process. I found them to be amazing, mainly because our marketing department had many ideas, but no cohesive vision on how to move forward. SOLUNTECH's team had to weed through different requests, getting a feel for what we needed, and presenting us with multiple options. This involved C# and HTML development, and building out a complete database platform hosted on AWS. SOLUNTECH handled all the paperwork that came with this, and configured our DNS, building our product from scratch.

How did you come to work with SOLUNTECH?

I found SOLUNTECH on NAC.com. As a special project manager, any project that doesn't fall into the scope of IT becomes my responsibility. I will then try to find the cheapest, fastest, and most robust solution. The initial platform, though functional, did not meet the visual aspects and branding of our company. SOLUNTECH was brought in to tailor our product into a marketing branding solution. The process was great, seamless, and, as difficult as it was for us to come up with a vision, SOLUNTECH was quick in returning wireframes, estimates, and so on. If we had an idea at noon one day, SOLUNTECH was able to at least get us a simple layout which I could present to our Chief Financial Officer, Chief Technology Officer and Chief Marketing Officer at the end of the business day. Having this ability was quite amazing. Contractors typically have a few days of waiting time, but SOLUNTECH's principal always assured us that they'd be able to get things done faster in order to save us money.

How much have you invested with SOLUNTECH?

The original quote for our project was $50,000. We were able to get our product online for our users within a few months, meeting all design criteria for under $15,000.

What is the status of this engagement?

We've worked with SOLUNTECH from February till June 2016. The project has been completed. If I will ever have a need for SOLUNTECH's services, I will call them immediately. I wish that SOLUNTECH could come work directly for us.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I received a huge number of pats on the back from the executive committee, the managing partner, and all the users involved. Some of the best attorneys in the South-West have used the product and are happy with it. Marketing is beyond ecstatic about having such a robust product. It was everything that they asked for, and there was no negative feedback.

Our marketing department had trouble coming up with a cohesive vision, so we had a process of building whatever they asked for, presenting it, and finding that the marketing people themselves had forgotten to ask for something. SOLUNTECH's team was quick to get those features installed. If I had a problem at 3 o'clock in the afternoon, it would be solved by 5 o'clock.

How did SOLUNTECH perform from a project management standpoint?

SOLUNTECH performed amazingly in this regard. Not only did I get cost breakdowns, but also a regular weekly timesheet which matched those. If a task took 15 hours to complete, we were given access to timesheets letting us know exactly how that time had been spent. We had many meetings with SOLUNTECH, making sure that we were comfortable with the decisions being made, understood the scope of work, and had realistic expectations. SOLUNTECH was available to us 24/7.

What did you find most impressive about SOLUNTECH?

We are a massive company, and it would have been very easy to gouge us for money. Not only did I feel that our time and budget were respected, but SOLUNTECH also took the initiative in addressing requests from us which weren't necessarily going to work long-term. SOLUNTECH did what was asked of them, but also wrote alternatives, and presented us with them, giving our company best and worst case scenarios for any design. SOLUNTECH did some honest work, ensuring that no one's time was wasted, which is one of the most important things in our business.

Are there any areas SOLUNTECH could improve?

No. I couldn't be happier with SOLUNTECH.

BACKGROUND

Please describe your company and position.

I am the Owner of Catering

Describe what your company does in a single sentence.

We are a service provider that connects customers with vendors

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soluntech to accomplish?

Time Saving Copy & Paste Features

SOLUTION

How did you find Soluntech?

Referral

Why did you select Soluntech over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Soluntech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develope copy and paste featuers within Knack to provide time saving for order processing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The compondents for copy and paste were created and successfully used.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Top notch project management and speedy responses

What was your primary form of communication with Soluntech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Soluntech's organization, friendly, and understanding of the Knack system impressed us.

Are there any areas for improvement or something Soluntech could have done differently?

Everything was perfect 

BACKGROUND

Please describe your company and position.

I am an Executive of a healthcare company 

Describe what your company does in a single sentence.

virtual medicine within USA

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soluntech to accomplish?

• staff augmentation - full stack cloud engineers and DevOps
• good quality software and platform deliverables
• on time and within budget at reasonable rate

SOLUTION

How did you find Soluntech?

• Referral
• Other

Why did you select Soluntech over others?

Referred to me

How many teammates from Soluntech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliberables included admin dashboard and some parts of patient journey. also DevOps automation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

deliveables on time and quality. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Several deliveables took longer than planned. Delivearbales had lots of bugs, took longer to test and retest. The engineers did respond but it dragged the project timeline. We like the current Soluntech team members.

What was your primary form of communication with Soluntech?

Virtual Meeting

What did you find most impressive or unique about this company?

Soluntech's engineers are hardworking. 

Are there any areas for improvement or something Soluntech could have done differently?

communication is a big issue. Engineers don't ask questions. Language barrier could one of the reasons.

BACKGROUND

Please describe your company and position.

I am the Director - Technical Services of Stubbenedge

Describe what your company does in a single sentence.

Fin Tech Company who also deals with Insurence via Lloyds of London

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soluntech to accomplish?

• To create an automated data entry system to create a PDF doc

SOLUTION

How did you find Soluntech?

Referral

Why did you select Soluntech over others?

• High ratings
• Referred to me

How many teammates from Soluntech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To create an automated pdf document and then an autmated connection to another server to send a work package to Lloyds

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

very happy with the outcome, we are now able to create a pdf and then send this in a work pacakge to lloyds

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VEry responsive and no issues

What was your primary form of communication with Soluntech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are all such nice people.

Are there any areas for improvement or something Soluntech could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the Manager of an education company 

Describe what your company does in a single sentence.

Private College Counseling

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soluntech to accomplish?

• Client management
• Tracking hours
• Payroll

SOLUTION

How did you find Soluntech?

Referral

Why did you select Soluntech over others?

Referred to me

How many teammates from Soluntech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Soluntech created and manages our knack system, which organizes our clients, tracks hours used and remaining, and loggs time and pay for our employees

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They do a phenomenal job in all.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Soluntech delivers quality services, on time, and they are always extremely responsive to our needs

What was your primary form of communication with Soluntech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are extremely responsive and helpful

Are there any areas for improvement or something Soluntech could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Nitu Group

Describe what your company does in a single sentence.

Nitu Group manages and operates restaurants and salons

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soluntech to accomplish?

• Automate and standardize data and communication between our stores and office

SOLUTION

How did you find Soluntech?

• Online Search
• Knack website

Why did you select Soluntech over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Soluntech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They delivered an app that allows our users to log various requests so that the office can track and better communicate with the stores that we manage

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Adoption and completion of daily tasks by all store managers on a daily basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very thorough and detailed. They delivered items on time usually and were very clear when deadlines were not met due to additional testing or exceptions in testing.

What was your primary form of communication with Soluntech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They work very collaboratively with clients and attract a great team. They are from abroad and proficient communicators. 

Are there any areas for improvement or something Soluntech could have done differently?

They are a great team but have the opporunity to work with clients on ROI and reducing costs where possible

BACKGROUND

Please describe your company and position.

I am the Founder of Conexis VMS

Describe what your company does in a single sentence.

Software for the Contingent Workforce Industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soluntech to accomplish?

• Rebuild entire platform - new infrastructure, architecture, code base.
• Enhance system after MVP
• Provide ongoing support for system

SOLUTION

How did you find Soluntech?

Referral

Why did you select Soluntech over others?

Referred to me

How many teammates from Soluntech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design of back and front end
• infrastircture recommendation and impelmentsifon
• achitechture recommendation and implementation 
• custom code development and build
• dev ops

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

go live for MVP of SaaS application 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was over time and over budget. Soluntech did everything they could to get us back on track. The middle part of the project struggled but the back end of the project was much improved and we are not live with a great product

What was your primary form of communication with Soluntech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to stay the course to get us the product we need was impressive. After multiple project managers the most recent one was excellent 

Are there any areas for improvement or something Soluntech could have done differently?

Soluntech sometimes takes too long or is reluctant to deliver bad news. 

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a leisure and business travel company. We have multiple offices internationally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SOLUNTECH, and what were your goals?

Develop my InHouse reservation system

SOLUTION

How did you select this vendor and what were the deciding factors?

Competitive selection. Factors were grasp of project scope, ability, flexibility and price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop system using relational database with many API connections to other vendors. Build additional modules to system as required.

How many people from the vendor's team worked with you, and what were their positions?

At least 6 people. Project management, app design for iOS, JavaScript developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The system is core to our business. Being resilient and adaptable has enabled my company to grow over 400% in the last 3 years.

Describe their project management style, including communication tools and timeliness.

Dedicated project manager using several methods to suit me. WhatsApp for emergencies for example

What did you find most impressive or unique about this company?

The team was very hands-on and responsive to unforeseen developments.

Are there any areas for improvement or something they could have done differently?

Working in UK time zone would make certain things easier.

UPDATED REVIEW

This review was published on September 30, 2016

James Turner

Owner, 360 Private Travel

Hospitality & leisure

11-50 Employees

London, United Kingdom

$50,000 to $199,999

Jan 2015 - Jan 2016

Project summary

SOLUNTECH was hired to expand and configure the agency’s Knack relational database system and also developed some JavaScript code to increase its functionality.​

Feedback summary

The work done by SOLUNTECH has been reliable and they were quick in addressing unexpected issues. There has been a decreased disruption of the system and it is excellent in terms of usability. The client would not hesitate to recommend SOLUNTECH to a friend or colleague in the future.

BACKGROUND

Introduce your business and what you do there.

360 Private Travel is a medium-sized tour operator travel agent. I am the owner and one of the directors of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SOLUNTECH?

We had an old-style reservation system which we desperately needed to update. Because of the processes involved in our business, we needed a bespoke system for the task. We initially used a relational database called Knack, and involved some of the developers of that platform for our project.

SOLUTION

What was the scope of their involvement?

SOLUNTECH expanded the first building blocks of our system. We initially worked directly with one of SOLUNTECH's principals in order to determine the primary goals of our projects. He was very hands-on, putting in many hours towards sharing information. As the project developed, more individual tasks could be given to separate developers.

SOLUNTECH helped us configure our relational database, also developed some JavaScript code.

How did you come to work with SOLUNTECH?

Knack enabled our meeting with several developers. Based on our understanding of what needed to be done, we chose to work with SOLUNTECH. They obviously had the right skills, but more importantly, understood what we needed to do.

How much have you invested with SOLUNTECH?

The total cost of our project with SOLUNTECH has been below $50,000. We are planning to spend at least $2,000 per month on an ongoing basis.

What is the status of this engagement?

We started working with SOLUNTECH in 2015 and have an ongoing relationship.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

There are 20-25 people in our company who are using the system on a daily basis, both in the UK and Hong Kong. In the past, the platform used to be slow or non-functional. The work done by SOLUNTECH has been reliable, and the general feedback from our team is that they're generally surprised by the decreased disruption. They've had to learn a new system and way of delivering the core business documentation. The system is excellent in terms of usability, and we are able to make changes quickly.

How did SOLUNTECH perform from a project management standpoint?

Clarifications before pushing forward were always made through email and Skype. We've tracked the progress and tested any new work before releasing it to production. I can't find any faults in how SOLUNTECH delivered. The remote collaboration went well, and SOLUNTECH is fine in terms of English skills.

What did you find most impressive about SOLUNTECH?

SOLUNTECH was quick in addressing unexpected issues. Given that our livelihood rested on the system, we couldn't afford any downtime. In terms of value for money, SOLUNTECH was quite reasonable.

Are there any areas SOLUNTECH could improve?

Nothing comes to mind.

What tips or recommendations could you share that might increase the likelihood of success with SOLUNTECH?

I have no particular advice, but I'd have no hesitations in recommending SOLUNTECH to friends or anyone else.

RATINGS:

Overall rating: 5

Quality: 4.5

Cost: 4

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and your position there.

I act as a consultant for a insurance technology community founding business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SOLUNTECH, and what were your goals?

Perform specific configuration and development of the knack database platform used by the business. Requirements for configuring the solution as well as extending it with some coding

SOLUTION

How did you select this vendor and what were the deciding factors?

we found them based on the solution we chose, they were found as a development centre supporting knack

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

requirements were given and work was done accordingly

How many people from the vendor's team worked with you, and what were their positions?

Project manager and a few developers experienced in knack

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered the project well and responded to any issues in a good manner.

Describe their project management style, including communication tools and timeliness.

We used email and asana plus google hangout calls to communicate and manage work

What did you find most impressive or unique about this company?

genuine people in a good business

Are there any areas for improvement or something they could have done differently?

no