Socialistics

Introduce your business and what you do there.

I’m the director of digital marketing at AuthenticID; we’re an identity proofing B2B company that provides identity verification services to companies to verify their customers or employees.

What challenge were you trying to address with Socialistics?

We needed help with social media management for our organization. We wanted to grow our social media followers across YouTube, Instagram, Facebook, LinkedIn, Twitter, and TikTok.

What was the scope of their involvement?

Socialistics did social media management for us. They had a schedule they followed to post on our social media channels regularly with the material and assets their team created.

They also did programs to find influencers interested in reposting content. Socialistics also encouraged follower interaction by giving away prizes. In addition, they were instrumental in managing a scholarship campaign we put out.

In terms of tools, they used Seek Socially and High Social TikTok to take care of our social growth needs.

What is the team composition?

We worked with Nicole (Senior Account Manager), Joanna (Director of Operations), and Kyle (Paid Media Manager).

How did you come to work with Socialistics?

They were already working with us when I took my current position. They had been referred to us by someone on our team who had previously worked with them.

How much money have you invested in this partnership?

We spent $10,000–$50,000 with them on this project.

What is the status of this engagement?

We worked together from October 2021–August 2022.

What evidence can you share that demonstrates the impact of the engagement?

We noticed an increase in our lead follow, mainly on Instagram and TikTok.

How did Socialistics perform from a project management standpoint?

They were always on top of everything, pushing new content for us to approve. Their team was great at pivoting and leading a proactive approach to self-manage and taking care of what could slow us down.

Regarding communication, we used email and had biweekly meetings to review and discuss potential gaps.

What did you find most impressive about them?

They were responsive to our issues, and we enjoyed working with them.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — they did an excellent job managing our goals and expectations.

Please describe your company and your position there.

I am a recruiter at a fish processing company with two vessels.

For what projects/services did your company hire Socialistics?

We needed a team to help us develop and improve our social media presence, including creating content and ads, and managing the accounts.

How did you select this vendor and what were the deciding factors?

I wasn't part of the team that chose them, however members of that team did mention that their positivity and transparency were two leading factors in their decision.

Describe the project in detail and walk through the stages of the project.

Our social media goals were somewhat atypical, in that our industry is so niche. The team worked very closely with us for the first two months to develop creative content that fit our needs and our company feel. All the feedback we gave them on their work was addressed quickly and professionally. They really used to adjust the content. They really listened to what we wanted. Now that we are over a year in, we have meetings at least once a month and our team is always responsive and helpful for anything we need.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with an account manager and a paid media manager.

Can you share any outcomes from the project that demonstrate progress or success?

We didn't have an Instagram page and barely used our Facebook page before hiring Socialistics, and had little application traffic on our website. Now website applications (where our social media posts direct applicants) make up a third of all our candidates.

How effective was the workflow between your team and theirs?

Very effective. They address any questions or ideas we have within the day, and the immediately communicate any questions or clarifications that they have.

What did you find most impressive or unique about this company?

We admire their willingness to listen and work with us to find our social media voice. They've accurately represent our company brand.

Are there any areas for improvement or something they could have done differently?

Nothing I can think of.

Introduce your business and what you do there.

I’m the CEO of an online retail business that specializes in 3D-printed products. 

What challenge were you trying to address with Socialistics?

We hired Socialistics to work with us on our social media marketing and advertising efforts. Our team needed them to run our social media efforts so we could push for other business avenues.

What was the scope of their involvement?

Socialistics helped us navigate the ever-changing dynamics of the social media marketing world. Their team worked with us on social media posting and advertising across Facebook and Instagram. We provided them with content and branding guidelines in terms of what voice and themes they could use. That way, their outputs would feel authentic to our brand. 

Moreover, they made a list of tools that we needed to use to become more successful in our campaigns while working toward a unified and professional-looking social media presence.

What is the team composition?

We had an initial meeting with Jason (Principal Owner & CEO), and then we worked with Artemis (Account Manager). Joanna (Director of Operations) gave us numbers and made sure that everything was up to date. Under Artemis, Nicole (Senior Accounts Manager) and another person helped with the odds and ends of the engagement, such as posting things on social media and designing graphics. 

How did you come to work with Socialistics?

Our group found Socialistics through Google. We were looking for social media companies, and they were the first team that popped up. They didn’t normally work with small businesses like ours — they mainly dealt with real estate and bigger businesses — but they were willing to take us on, so we engaged with them. 

How much have you invested with them?

We invested around $10,000–$25,000. 

What is the status of this engagement?

Our engagement lasted from January–June 2022. 

What evidence can you share that demonstrates the impact of the engagement? 

Our website had greater traffic, and our sales increased. 

How did Socialistics perform from a project management standpoint?

Socialistics performed amazingly well. In terms of tools, we used Planable for a little while and then switched to another app. They had access to our Instagram account, and they did most things through the platform. To communicate, we used Zoom calls. 

What did you find most impressive about them?

Their professionalism and straightforward communication were impressive. They never led us on to get our business; the team was upfront about anything we’d asked, and we appreciated that. 

Are there any areas they could improve?

No, there weren’t any. They were amazing. 

Do you have any advice for potential customers?

Be open about your hopes and dreams for your business. If you’re upfront with them, Socialistics will make everything happen for you. Be transparent with them, and they’ll go above and beyond to do everything for you. 

Please describe your company and your position there.

Burwood Group is a national IT Consulting firm. While I wear many hats, I'm the digital campaign manager mostly.

For what projects/services did your company hire Socialistics?

We needed to outsource our social media channels to create a consistent brand message and convey thought leadership all while driving conversions. We need someone to build the graphics, videos, and post text around our planned content and campaigns.

How did you select this vendor and what were the deciding factors?

This was our first outsourced social media partner and took our time finding the right agency. Through online research, reviews, and interviews we selected Socialistics.

Describe the project in detail and walk through the stages of the project.

We work together to identify our target audiences, specific hashtags, and the type of content that resonates with the target audience. They create posts, videos, etc. based on content recommendations that we have each month. They also recommend adjustments and content topics that are relevant.

How many resources from the vendor's team worked with you, and what were their positions?

We work closely with our account manager and the Director of Client Services. They are amazing!

Can you share any outcomes from the project that demonstrate progress or success?

Our followers on two key social channels have increased since bringing them on board and we've been able to create a consistent brand message.

How effective was the workflow between your team and theirs?

We have a well-established communication system through email, regular calls, and our social media management platform. There are always small things that you can't plan for and they are great at creating timely posts with very little heads up.

What did you find most impressive or unique about this company?

They are responsive, collaborative, and well-informed on market norms, trends, and strategies.

Are there any areas for improvement or something they could have done differently?

Not really.

Introduce your business and what you do there.

I am the president of Kolbe Gallery. We supply and install custom windows and doors for luxury homes, residential projects, commercial storefronts, and historic restorations. We have a location in Vancouver, BC, and in Seattle, Washington.

What challenge were you trying to address with Socialistics?

We wanted to increase our brand awareness and connect with people through different online channels. We also wanted to tell the story of what our business does day to day and really demonstrate our services by sharing share some of the photographs and videos of our work.

What was the scope of their involvement?

Socialistics came up with a monthly strategy for our Instagram, Facebook, and LinkedIn pages. They created posts through those different media outlets using captioned photos and videos. They also updated our stories on a daily basis. 

We relied on their team to engage with customers on social media. They replied to any questions and comments that were left in our posts. 

What is the team composition?

We worked closely with an account manager.

How did you come to work with Socialistics?

We found them by searching on Google. 

How much have you invested with them?

We paid $3,500 per month.

What is the status of this engagement?

The project ran from March 2021–February 2022.

What evidence can you share that demonstrates the impact of the engagement?

It’s hard for us to quantify the sales that resulted from Socialistics’ strategy since we don’t do quick online sales. Our transactions and projects typically take around 1–2 years. 

However, we definitely saw our online engagement gradually increase per month while we were working with them. The outcome was positive, as that was mainly our objective in hiring them. Our salespeople can now refer prospective customers to our Instagram, Facebook, and LinkedIn pages to show them our work.

How did Socialistics perform from a project management standpoint?

Socialistics performed well in terms of project management. They met all deadlines and stayed on track when it came to the budget. Although we encountered some challenges with them changing our account manager three times, we enjoyed their highly organized processes and found it easy to work with their team.

We shared our media and content via Google Drive and provided our business information through their portal. We also communicated via WhatsApp, phone calls, and emails.

What did you find most impressive about them?

They have a well-managed system in place for sharing content, and their creatives were friendly and easy to work with.

Are there any areas they could improve?

The only real challenge we ever had was with the transition of account managers. There was always a learning curve for the next person that was taking over, as we had to teach the language all over again since we don’t expect them to become experts on our product right away. We also occasionally saw posts that were beautiful but didn’t have any of our products in the photo, so we had to really review their content. 

It seemed like we would get to a certain distance with an account manager, and then they would switch them out. As a business owner, I understand that people come and go or just need to take some time off; but it created a little bit of a challenge for us. Overall, though, I would say that they did very well.

Do you have any advice for potential customers?

Set aside time to work with their team on a steady basis. Educate them on your products and allow them to get to know your business. 

Please describe your company and your position there.

I'm the founder and managing partner of ERTC, LLC. We prepare Employee Retention Tax Credit filings for small businesses.

For what projects/services did your company hire Socialistics?

We needed someone to help manage all aspects of our social media platforms and facilitate approaching and working with paid influencers.

How did you select this vendor and what were the deciding factors?

We searched for a few national and local companies. Overall, Socialistics had very affordable pricing and was by far the more advanced offerings from what we could find.

Describe the project in detail and walk through the stages of the project.

The processes that Socialistics utilize are very thorough and streamlined. I think the most impressive piece of working with them is their staff. From the beginning while we were working on discovery to setting up their online platform for social media review and approval to having regular check-ins, the entire group has been responsive, intelligent, and a pleasure to work with.

How many resources from the vendor's team worked with you, and what were their positions?

Typically we worked with 3 main people. One was our normal point of contact where questions could be posed and answered, typically within a very short timeframe. There was also a manager of the account and the owner was available for more in depth questions as those popped up.

Can you share any outcomes from the project that demonstrate progress or success?

We've gone from having very little presence on social media platforms to having some very high qualify ongoing posts that are well managed. I feel this was pivotal for us being able to approach and secure our first paid influencers.

How effective was the workflow between your team and theirs?

Very effective. They utilize an online platform that, with a little direction, I was able to go online and review and approve all posts.

What did you find most impressive or unique about this company?

The people...they have a great team to work with. I wish all companies would be this responsive and adaptive.

Are there any areas for improvement or something they could have done differently?

Not really, we're currently working on expanding the services that Socialistics are completing as they've shown the ability and aptitude to take on what past firms weren't able to succeed at. We're very excited to see the results of these new campaigns.

Please describe your company and your position there.

I'm the CEO of an ecommerce digital marketing agency.

For what projects/services did your company hire Socialistics?

Our company wanted to partner up with a social media marketing agency that could help our e-commerce clients grow on these channels. We don't offer this type of service, so we looked for a reliable and professional partner who could help our US-based e-commerce clients.

How did you select this vendor and what were the deciding factors?

We reached out to 5 social media marketing agencies and we liked the approach of Socialistics from the beginning. We had a few meetings with the founder, Jason, and as the founder of our agency, I was also personally impressed by their approach to digital marketing.

Describe the project in detail and walk through the stages of the project.

They've helped our ecommerce clients with consistent and story-based Instagram and Facebook content. Also, their paid strategist has determined which ads our clients were going to run on Facebook. They've provided them help on what landing pages to use for promotional events.

How many resources from the vendor's team worked with you, and what were their positions?

We've worked with Jason (owner and founder) who usually oversees the whole process. We've also worked with Candice (Social Media Marketing Manager) who's helped our clients write content and ad copy.

Can you share any outcomes from the project that demonstrate progress or success?

One of our clients has achieved a 700%+ increase in page likes since they started working with them. These likes also convert into more website visitors and purchases in the end. They've been great at delivering results, and most of our clients would see an immediate increase in their sales right after working with them.

How effective was the workflow between your team and theirs?

It's always been good and we're happy with their communication and delivery process.

What did you find most impressive or unique about this company?

We love the fact that Socialistics is specialized in social media marketing only. The way how they represent the values of their company is also exemplary.

Are there any areas for improvement or something they could have done differently?

Nothing really. We've had a great relationship with them and we really value our partnership.

Introduce your business and what you do there.

I’m the HR specialist at Green Bay Converting, a contract paper converter. Our customers send us products, which we convert to toilet paper, paper towels, and so on. From there, we ship it back to them.

What challenge were you trying to address with Socialistics?

We were hoping to reach more people and get more job applications, so we needed someone to strengthen our social media presence. We also wanted more people to go to our website.

What was the scope of their involvement?

Socialistics handles our social media accounts and paid advertising efforts on Facebook, Instagram, and LinkedIn. They create targeted posts and track their performance. Each piece of content they come up with first goes through an approval process before they go ahead and put it online. We also give them videos and photos to go along with the content. If needed, they also create graphics and videos. 

What is the team composition?

My main point of contact is Kayla (Account Manager), but I’ve also worked with Joanna (Director of Client Services), Heather (Paid Media Specialist), and Ashley (Director Of Business Development).

How did you come to work with Socialistics?

When we decided to outsource our social media needs, I researched a couple of companies and found Socialistics. Ashley gave a pitch via Zoom call. We considered other companies, but we decided to go with Socialistics because they were very responsive and seemed easy to work with. They were also a small team, and we felt like they would be more attentive than a bigger company.

How much have you invested with them?

We’ve spent $15,000.

What is the status of this engagement?

The project started in May 2021, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

They genuinely care about what we want —  the team puts a lot of their energy and focus into working with us to fulfill our goals. They’ve done an excellent job of helping us stay active on social media. In terms of ads, our cost per engagement is very low, so we’re getting very good returns for the money we spend.

Our metrics improve with each month that we work with them. For example, our Facebook reach has gone up by 11%, and our engagement increased by 76%. We went from having a page likes count of below 600 to now having 759 likes. 

They’ve also done a fantastic job of redirecting people from our social media to our website. We’ve seen a boost in site traffic, and there’s been a dramatic increase in job applications made through our site. Overall, the project has been a success.

How did Socialistics perform from a project management standpoint?

Their project management is great. We haven’t had any issues with them, and they’ve done everything that we ask for. In terms of communication, they’re very responsive. We exchange emails with Kayla almost daily. Every month, we also have a Zoom meeting where they give us a monthly performance review. 

What did you find most impressive about them?

Socialistics is very committed to providing personalized work — they care about whether or not we’re getting results and are willing to work directly with us. They’re a small team of friendly people who are easy to work with. We get along with each other well, and we feel we can talk to them and bring up any problems we may have. The Socialistics team never gets upset by our feedback and is more than happy to try other strategies. They’re just a great company, and we’re very satisfied with them.

Are there any areas they could improve?

There’s nothing we would have them change — we’re delighted with their services. They’ve been pretty responsive to our needs.

Do you have any advice for potential customers?

Reach out and ask them for a proposal. You won’t be disappointed with their service.

Introduce your business and what you do there.

I’m chairman of the board for BCI and acting VP of a subsidiary called BCI Global. BCI works on behalf of agricultural, food, and beverage companies around the world. We work on international trade issues and provide companies with regulatory compliance services and databases.

What challenge were you trying to address with Socialistics?

We needed to find a company that could help us with marketing. The challenge was marketing a technical product to a specific audience.

What was the scope of their involvement?

Socialistic helped us create a targeted program that’s consistent with our brand. Earlier in the engagement, we wanted to increase awareness of a particular database among a targeted group. Socialistics created a program that involved the use of LinkedIn and targeted email lists. As a result of that campaign's success, we retained Socialistics to work on a number of projects. They helped create a 2021 marketing plan that has four specific objectives. Their team’s using email and social media for campaigns and works with our sales team on direct contact materials.

What is the team composition?

We work with three people from Socialistics' team, including Jason (Chief Social Officer). He also brought an independent PR contractor into the project who directly reports to me.

How did you come to work with Socialistics?

We sought a firm that was not focused on broad-based general consumer campaigns. We researched firms that would be able to raise our profile with print media, digital media, and one-on-one communications. We narrowed our options to five companies, invited proposals from them, and then interviewed 3–4 firms. At the end of that process, we decided to reevaluate our direction. Jason kept in touch with us. As we began to change our minds, he had ideas for how we could move in a new direction.

How much have you invested with them?

We’ve probably spent less than $50,000 at this point.

What is the status of this engagement?

We hired them around January 2020, and it’s an ongoing engagement.

What evidence can you share that demonstrates the impact of the engagement? 

Their targeted program reached our audience and provided them with information via LinkedIn and direct communications. We had roughly 60% engage with us in the first round. That number decreased with further rounds of communication. However, we had 10%–15% of that audience seriously engage with us as a result of that campaign.

We’re more interested in thoughtful engagement than sales. We’re satisfied with the outcomes thus far. We learned a lot throughout this year as certain initiatives were more successful than others. We’ll build on those as well as try new ideas.

How did Socialistics perform from a project management standpoint?

We communicate via phone and email. Jason is excellent with communication. He replies right away. If I don’t provide him with the materials as promised, he politely reminds me, which keeps us on track.

What did you find most impressive about them?

Jason listens, and he’s responsive. Socialistics is open to suggestions on how we might need to change. They’re not resistant to altering plans as a project evolves, which I appreciate.

Are there any areas they could improve?

No, they’ve done what we’ve asked them to do.

Do you have any advice for potential customers?

Be clear with your expectations and how you’ll measure the success of the project. Listen to their ideas for how to achieve your goals.

Introduce your business and what you do there.

I’m currently a project manager at Health Supply US. We’re a wholesaler of personal protective equipment and other medical supplies.

What challenge were you trying to address with Socialistics?

We wanted to build a presence on social media. The company is only about a year old, and we didn’t have a social media presence or outward-facing persona.

What was the scope of their involvement?

Socialistics crafted our social media presence, posts, and tone. We occasionally provided them with suggestions that they turned into social media posts that we reviewed on a monthly basis. They challenged us to create answers to questions for the LinkedIn direct outreach campaign, and their team also began working on advertising for us.  

What is the team composition?

We worked with about six people from Socialistics.

How did you come to work with Socialistics?

I spent about a month researching different social media agencies, introducing our company, and assessing the different agencies' willingness to work with us. Socialistics came back with the most enthusiastic response. They understood the project was a challenge because our company sells PPE and didn’t have existing materials. However, their team wanted to help us craft our voice and work hard.

How much have you invested with them?

We spent approximately $12,000 on their services.

What is the status of this engagement?

We started the engagement in November 2020 and terminated it in January 2021 due to internal challenges. We were disorganized and weren’t in a position to invest in social media.

What evidence can you share that demonstrates the impact of the engagement? 

We grew the number of likes on our posts and increased our followers. We only worked with them for a couple of months. During those months, however, we got better feedback on our social media posts. Prior to our partnership, we cobbled together whatever we could post.

Socialistics struck the right tone in their posts. They managed to make us sound more interesting than we could make ourselves sound. We also appreciated that their team could roll with the punches. We had a lot of people who had different ideas about what our social media accounts should do. Their team challenged us to think about the organization and our target audience, and that was helpful for us as an organization.

How did Socialistics perform from a project management standpoint?

Socialistics gave us a lot of attention and never complained about it. We frequently changed our minds, and they were able to revamp our social media posts and make changes. Their team always rose to the challenge, and it was never hard to reach them.

What did you find most impressive about them?

Their team was willing to meet us halfway and guide us through the process of crafting our voice. They made the project easy even though managing social media at their level is a lot of work.

Are there any areas they could improve?

No, the problems were on our end.

Do you have any advice for potential customers?

Know yourself before engaging Socialistics. Know what your company needs and wants because they need that information to launch your online persona. You need to have your house in order to optimize an engagement’s results.