Seraphic Infosolutions Pvt. Ltd.

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of a website and mobile application development company. We also do website design as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Seraphic Infosolutions?

We were looking for good mobile application UI designers.

SOLUTION

What was the scope of their involvement?

We have worked with them on four projects. They have done frontend and UX/UI design for mobile apps. They’ve also designed websites. They use Zeplin and Figma.

What is the team composition?

My main points of contact are the partners of Seraphic. I am not sure how many people were engaged on each project.

How did you come to work with Seraphic Infosolutions?

I can’t remember how we found them exactly, but we contacted them via Upwork and started with a very small project. I found that their designs were really great, and the mockups they sent were really attractive. Following the initial engagement, we started working with them on other projects. I am hoping we will have many more projects with them.

How much have you invested in them?

So far, we have spent around $15,000.

What is the status of this engagement?

We started working with them in August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have a very good sense of design. They think a lot about color combinations and spacing. Everything is really great. You don’t have to worry about the output because they put a lot of thought into their work before delivering any final screens.

How did Seraphic Infosolutions perform from a project management standpoint?

So far, it has been great. We haven’t had any difficulties with deadlines. They are good at delivering the project within the set timelines. We mostly communicate via Skype or phone calls.

What did you find most impressive about them?

I think communication is great. Whenever I message or call them, they respond quickly. They are always very professional and friendly at the same time. Whenever there is an issue, they take care of it immediately.

Are there any areas they could improve?

They know their work well. I don’t have any suggestions for now.

Do you have any advice for potential customers?

If you are looking for a great partner and a good designer in terms of mobile apps and websites, you should definitely work with them because they have a good sense of design and color combinations. You will definitely get good work from them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an apparel and high-end fashion brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Seraphic Infosolutions?

I needed to build a unique platform. I wanted to integrate VR and AR capabilities into a website for our users to engage to view different items.

SOLUTION

What was the scope of their involvement?

I provided Seraphic with Photoshop and Illustrator displays along with PDFs to guide their work. Using those materials, their team built my website on the Shopify platform.

They integrated their services into the Shopify platform for my website. They used software such as Maya and Blender to complete the integration. Their team designed the UX/UI too.

They continue to update the website. Their team changes the designs and adds new items to the platform.

What is the team composition?

They have a large team, but I speak with one point of contact.

How did you come to work with Seraphic Infosolutions?

Originally, I looked everywhere for an individual who could create 3D websites. I found that a majority of vendors could either create 3D products or develop websites. Seraphic was the only team I found that could do both.

How much have you invested with them?

I've invested upwards of $2,000 in their services.

What is the status of this engagement?

We started our partnership in 2019, and it will continue for however long I need this platform.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’re experienced designers. All around, I’d give my experience working with them a 9.5/10. I’m happy with the website's look and speed. While the pages transition well, we could improve the transition speed. The 3D functions slow it down.

How did Seraphic Infosolutions perform from a project management standpoint?

We communicate using phone calls and a freelancer platform. Their communication’s amazing. They're efficient and deliver products exactly on time.

What did you find most impressive about them?

They have amazing experience in various fields including AR and VR. Their team’s also able to execute front- and backend development. I reviewed over 20–50 companies and freelancers. Seraphic was the only agency that offered a good price as well as AR, VR, and backend development experience.

Are there any areas they could improve?

I’m hands-on with certain projects. They could’ve provided more screenshots and details of the development process. As a result, we wouldn't have to backtrack if they completed a milestone and we forgot to tell them something. However, it wasn’t an issue due to the nature of this particular project.

Do you have any advice for potential customers?

If you want to be hands-on, request your preferences for updates. Their communication’s perfect, which means you can tell them what you need.

BACKGROUND

Introduce your business and what you do there.

The Color Project is a public art research, fabrication, and design team. We do everything from mixed media digital artwork to kinetic stem learning, hands-on sculptural projects. I’m the artistic director and one of the owners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Seraphic Infosolutions?

We wanted to work with our IT software designer to create an app. We had come up with a technology called The Chromilluminator, which uses the human skin as a canvas to project light. Then, when the two different colors are projected, they form a third highlight down the middle of the face. We’ve taken this technology on tour at festivals and museums. We wanted to make it something that someone could do by themselves at home.

SOLUTION

What was the scope of their involvement?

We produced a color filter app that allows people to explore The Chromilluminator. Our IT person provided the different color combinations, how the colors should blend, and how he wanted the template to look. He sent over a lot of information, and then Seraphic Infosolutions handled the coding. They worked on both the front- and backends.

What is the team composition?

I believe we worked with two people from their team. I didn’t have any direct contact with them; our IT person was the liaison for our company and their company. They both understand technologies, so I’m sure it was very easy between the both of them to communicate. I was the project manager.

How did you come to work with Seraphic Infosolutions?

When we decided we wanted to launch the project, I believe our IT person, who has worked in the same field for a long time, saw Seraphic Infosolutions had reasonably priced, intelligent people. He probably heard about them on social media or web advertising. Other people in his field had worked with whatever business Seraphic Infosolutions advertises with. 

How much have you invested with them?

I believe we spent close to $2,000.

What is the status of this engagement?

Our work together began in April 2020, and it just wrapped up in June, about a week-and-a-half ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My company is very particular, and we’re very pleased. The colors that we use are very simple – they’re printing and TV colors – but it’s often hard to get them correct. We’ve had problems in the past where the colors just didn’t come up right with printers or people using our logo. They nailed the colors, which was one of the most important things.

The app is really easy to use, clean, and self-explanatory. We’re happy all the way around. 

How did Seraphic Infosolutions perform from a project management standpoint?

They responded really well to feedback. If we asked them to change something, we saw results with the changes that we wanted to make. Seraphic Infosolutions communicated via email with our IT person, and they kept right on task. We have no complaints with the timeline whatsoever; in fact, the day that they said the project was going to be done, it was done. If there was any delay in launching, it was on our end, not theirs.

What did you find most impressive about them?

The way that they handled change requests distinguishes them. I work with graphic designers and IT and software folks all the time, and sometimes, I have to repeatedly ask them to make a change. Seraphic Infosolutions responded really well to the tweaks that needed to be made, without giving us grief or suggesting something different. They really listened to what we wanted. 

Are there any areas they could improve?

I don’t think there was anything that needed to be different. They were really easy to work with and did exactly what we wanted them to do. We will definitely use them again in the future if we have another project that is fitting.

Any advice for potential customers?

I’d say it’s always helpful in designing software to have someone who speaks coding language or is familiar with computers serve as the liaison. My advice to anyone working with people doing coding or technical stuff is to keep it simple and be concise.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Fannix Technologies Limited, an IT company. We do a lot of web app development and cloud services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Seraphic Infosolutions?

We had a client request to develop a mobile game app. We had an issue and needed a company who could build it from scratch to deployment.

SOLUTION

What was the scope of their involvement?

Seraphic Infosolutions developed our client’s mobile game app from scratch. The client only provided a rough sketch, and Seraphic told us what was possible and how the game would work. They designed and developed the game using Unity. The 3D graphics were done in Node.js and React. The web panel used a PHP script file hosted on AWS. They also did a lot of JavaScript coding and some SSL jobs. They built a new algorithm for the game. Within the game, users monetize their work. They’re able to do contests and play different games. Their work can be requested in the form of payouts. 

They deployed the game and now host it on their server. They’ve been very useful in creating digital animations and offering a lot of support services. I also gave them another job that’s still in progress.

What is the team composition?

There are about five groups, and I’ve been in touch with more than 19 people. At the beginning of development, there were up to eight people with a team lead. The marketing team, which created the videos and strategy, had five people. There’s also a design team of three people. They have an AWS team which includes about four backend people.

How did you come to work with Seraphic Infosolutions?

I was looking for a company that could handle everything from A–Z. I posted on Upwork, and we reviewed about seven proposals. We looked at past experience, job success on Upwork, and price. I was looking for a company that actually invested in their work. One thing that struck me and caused me to contact Seraphic Infosolutions was that, apart from their understanding of the project, they spoke like they’d handled such a project before.

How much have you invested with them?

My company spent over $10,000.

What is the status of this engagement?

We started working together in January 2020, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s one thing to know how to do the job, and it’s another thing to have a mature response. Their designs are first-class.

The app has had to have a lot of testing for bugs, and they’ve given us good support. They understood what our problems were. For example, for the past few weeks, we’ve been trying to update the server and understand why we’re having errors. They’ve been making suggestions.

How did Seraphic Infosolutions perform from a project management standpoint?

They use a project management tool to create a template for setting dates, timelines, projections, etc. We had to make adjustments because the client had new ideas.

What did you find most impressive about them?

If there are any changes, they inform us. They don’t try to take advantage of anything. I see them as part of my own team. They are the most mature team I’ve worked with. They’re solid and strong, and they do their best.

Are there any areas they could improve?

There were times I sent them animation graphics to do, and I wanted them to produce some kind of concept. This is an area they could improve. They’re very good with animation, but their concept of animation could be improved. Their programming and design skills are the best.

BACKGROUND

Please describe your company and your position there.

Realize is a cultural software company. We create simple tools to implement culture within any company, organization or family. I am the Owner/Founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SERAPHIC®?

Culture is software of the mind and family culture is its OS. As humanity merges with technology, the differences between culture and code are transitioning from abstract to concrete. Realize is pioneering this transition. The Challenge is creating software that has no previous blueprint and we needed coders who could be imaginative and able to carve a path where none existed

What were your goals for this project?

Create software that implements all aspects of culture within a group. We are in the process of building a feature-rich software in Wordpress underlying a simple, clear UI with E-comm and DB management. We anticipate this project to have a massive impact on our business by creating an entirely new industry

SOLUTION

How did you select this vendor?

Rakesh & Co. bid on a project I submitted to Upwork. They won the bid over four other competitors. What impressed us most was their attention to detail, high competency of communication and, most of all, their understanding of what we are trying to accomplish, our vision

Describe the project and the services they provided in detail.

We needed large DBs of text and images the user would use to generate a personalized, downloadable image file available for purchase. Features we're currently working on include use of biometrics and location services

What was the team composition?

Rakesh is the team lead and my main contact. Occasionally I'll have interaction with other coders for very specific questions here and there but my contact with them is minimal. Our communication is almost exclusively with Rakesh, which is preferable, actually

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

First, let me state this is not the first iteration of this software. SERAPHIC is no less than the *fourth* attempt at bringing it to life - the previous three were failures and my experience with those contractors PALED in comparison to my experience with Rakesh & Co. I can honestly say I have never seen a version that is as close to what I have imagined as what they have done. I'm confident I've finally found the right people to turn this idea into a fantastic reality.

How was project management arranged and how effective was it?

Rakesh was our single point of contact. Unlike other contractors I've worked with in the past, he has a great understanding of semantic nuance and the challenges inherent in the contractor/client relationship. It all comes down to communication and Rakesh has displayed great skill at that on multiple occasions

What did you find most impressive about this company?

They ask a lot of questions. They have strong attention to detail. Probably most of all, integrity

Are there any areas for improvement?

The maintenance of the contractor/client relationship is paramount to a business relationship both parties can be proud of. While perfection of any skill is an impossibility - and care and maintenance of a relationship certainly qualifies as a skill - there is always room for tweaking and tinkering on both ends, ours as well as theirs. Rakesh understands this more than any contractor I've ever worked with. I look forward to continuing to build and refine our relationship

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of CorpLife, an HR-tech startup providing software solutions to corporate partners to give them more time and man-hour resources. We have two different products: an employee benefits solution and an expense manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SERAPHIC?

We were relaunching our benefits platform, and we were just launching our second product. We wanted a bigger team to develop the products and features we were planning.

SOLUTION

What was the scope of their involvement?

They developed our entire expense manager. It has four modules: a driving log, a daily allowance, an invoice manager, and a business meal functionality. It’s available as a web, Android, and iOS app. They used Node.js for the web version.

What is the team composition?

Raman (CEO, SERAPHIC) has been our main point of contact. We’re talking directly with him. When we were in development, they assigned up to eight people to the project. We currently have a fixed team of four people for our organizer, and two people working on our benefits platform. We have two internal developers on our team.

How did you come to work with SERAPHIC?

We found them through another client in Austria and learned how they worked. We initially asked them to develop a benefits feature for our platform. They did that well, so we hired them.

How much have you invested with them?

We’ve spent more than €100,000 ($113,000 USD) so far.

What is the status of this engagement?

We started working with them in March 2018 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were really satisfied in the beginning, and it’s why we did everything with them. There are some issues at the moment, but we’re working on them.

How did SERAPHIC perform from a project management standpoint?

We’re working with them through Jira, which we implemented in the second half of the engagement. It was more difficult initially because we had to use email and WhatsApp. We were using too many communication channels, so we switched to Jira, which made things much easier.

What did you find most impressive about them?

Raman is a great person. Not all their developers are at the highest level, but when he is in the office, everything runs well. When he’s on holiday or sick, it can take much longer for them to get things done.

Are there any areas they could improve?

The only advice I’ve given Raman is to make sure his team communicates better with us when he’s away.

Do you have any advice for future clients of theirs?

They’re good at project management, they have good ideas, and they can understand exactly what we mean. Clients can trust SERAPHIC, but they need to first have a discussion with their team.

BACKGROUND

Please describe your company and your position there.

I'm a manager of business and client management at Stratbeans, a learning automation company. We create products such as a learning management system to cater to the training needs of large corporations. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SERAPHIC™?

We hired SERAPHIC to develop an iOS application for our product.

What were your goals for this project?

We wanted to make our product accessible to iPhone and iPad users.

SOLUTION

How did you select this vendor?

We searched online and shortlisted three vendors. Then, we asked all three to complete a proof of concept. We selected SERAPHIC after they produced the highest quality output in a short amount of time.

Describe the project in detail.

The project was divided into four phases. First, we performed a requirement analysis, where larger discussions took place and design was finalized. Then, they started developing the solution module by module with an Agile method. Before going live, the team performed rigorous unit and functional tests. Then, we launched the product.

What was the team composition?

We were engaged with one project manager who was our main point of contact for the entire project. Two developers and one tester were also involved in the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

While I cannot share this information, I can state that internal stakeholders were pleased with the outcome of the partnership. 

How effective was the workflow between your team and theirs?

We communicated via Slack, and the workflow was quite smooth. Since both parties had a single point of contact, it was easy to check in with the team.

What did you find most impressive about this company?

The project was completed with a quick turn around time. They displayed a commitment to solving very difficult technical challenges. 

Are there any areas for improvement?

While there is always room for improvement, we were completely satisfied with the quality solution they delivered.

BACKGROUND

Please describe your company and your position there.

I am the CEO of HT Live, a live trivia game for football fans.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SERAPHIC™?

We needed them to develop our mobile app.

What were your goals for this project?

We wanted to launch an outstanding mobile app at an affordable price.

SOLUTION

How did you select this vendor?

We chose them based on their previous experience in the gaming sector and our trust in their communication.

Describe the project in detail.

We discussed the app structure in several phone call meetings. It was important that they fully understood our vision and goals. They built the backend and frontend of our iOS product.

What was the team composition?

We were assigned a project manager as our main contact. I was told that we had a backend and frontend developer working on our product.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within two months, we achieved 1,500 downloads and 300 weekly players, which we are delighted with. We’ve received several five-star reviews and we keep hearing positive feedback on the design and product.

How effective was the workflow between your team and theirs?

They were in constant communication with us, telling us what progress had been made and informing us of ongoing changes. They also worked on the weekends, which was a massive help.

What did you find most impressive about this company?

I was blown away by their development skills and their understanding of the communication style we wanted. Their ability to deliver within a short deadline was also vital.

Are there any areas for improvement?

No, we were completely satisfied.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of an advertising company. We help our clients with ad-buying strategies, as well as web and mobile applications. We work with both large organizations and local hospitals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SERAPHIC™?

We receive many design and development requests from our clients, so we were looking for additional development resources to help us manage those requests.

SOLUTION

What was the scope of their involvement?

We've worked on a number of projects with SERAPHIC. One of the projects they helped us with was the mobile development work for a large internet service provider. SERAPHIC created an application that uses Beacon technology. They guided the entire process, from wireframing and designing the app to implementing the portion of it. The app is designed to be used by vacationers on a ship.

What is the team composition?

I usually work with both of their owners, but there is also a team of 8–9 people working on our project.

How did you come to work with SERAPHIC™?

I found them on Upwork.

How much have you invested with them?

The cost of our projects ranges from about $3,000 to $15,000–$20,000.

What is the status of this engagement?

We started working with them in April 2015, and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had 50,000 downloads within the first two or three months. The app is very user-friendly and people love it. We still get compliments on many features.

How did SERAPHIC™ perform from a project management standpoint?

They're very responsive and jump on the phone with us any time we need them. If an issue comes up, they're always ready to sort it out as soon as possible. We've used Jira, Teamwork, and Slack to keep track of our projects. SERAPHIC has become a part of our team, so they're using the same project management tools that our clients are using. We also use WhatsApp and email to stay in touch and we have weekly meetings via Skype.

What did you find most impressive about them?

They have very strong skills in mobile app development and Node.js.

Are there any areas they could improve?

They have a great team, but they could certainly expand and hire even more people internally.

Do you have any advice for potential customers?

Be very clear about your goals and your timeline. There are a lot of variables in any project, so you need to have a clear vision of what you're trying to achieve.

BACKGROUND

Please describe your company and your position there.

I'm the CIO and technology officer for a real estate wholesaler. We find off-market properties and then sell them to investors.

OPPORTUNITY / CHALLENGE

OPPORTUNITY / CHALLENGE
For what projects/services did your company hire SERAPHIC™?

We needed to hire an external resource to help us develop an Android app.

What were your goals for this project?

We wanted an app that leverages Google Maps to tag homes.

SOLUTION

How did you select this vendor?

We evaluated various companies and spoke with a few to evaluate their skills. After having multiple calls with SERAPHIC™, we realized they had a great skill-set, took direction well, were able to adapt to our needs, and offered an excellent price point.

Describe the project in detail.

We had a series of discovery meetings with SERAPHIC™ to discuss our goals and objectives. They sent us mockups within the first week. They finalized the design after a few iterations and discussions with our marketing team.

What was the team composition?

We only met with the team lead.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

SERAPHIC™ developed our tool in a quick and timely manner. The app, which is available on the Google Play store, allows us to get great input on homes in the area in a structured way.

How effective was the workflow between your team and theirs?

The workflow was great. The team lead was responsive, bright, and helpful. SERAPHIC™ was always responsive and open to our ideas, thoughts, and changes. 

What did you find most impressive about this company?

Their responsiveness was amazing. SERAPHIC™ was able to field questions and adapt to our needs and goals as we went along. They were easy to work with and agreeable. They didn’t try to claim "that’s out of scope" on every little change.

Are there any areas for improvement?

No, they're great to work with.