SEO - Agency of the Year Finalist - Landy Awards

SEO Inc is the SEO Agency of the Year finalist voted by Search Engine Land and a multi-award winning innovative Internet Marketing company located in San Diego CA. Other accolades include Top SEO Enterprise Company, Top B2B Agency, Best PPC Agency and Best Digital Marketing Agency for 2016, 2017 and 2018. SEO Inc has more than 20 years of SEO / PPC specific experience in the digital marketing field.

We believe in developing digital marketing campaigns built on a foundation of SEO Inc's proven methodology that get our clients results.

We believe in developing digital marketing campaigns built on a foundation of SEO Inc's’ proven methodology. As search engines, social media and mobile technology have evolved, so have we. SEO Inc continues to test and discover new creative ways to achieve our clients business goals. Our SEO Company has been one of the most successful because we are the most innovative, continually creating new SEO Services to drive traffic, conversions, and revenue for our clients.

At SEO Inc, we are relentless and passionate about getting our clients results.

 
$1,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
1997
Show all +
Carlsbad, CA
headquarters
  • 5841 Edison Place, Suite 140
    Carlsbad, CA 92008
    United States

Portfolio

Key clients: 
  • PGE
  • 20th Century Fox
  • Tacori
  • Teleflora
  • Vegas.com
  • Entrepreneur.com
  • Fredericks of Hollywood
  • 1-800 Dentist
  • 1-800 Flowers
  • Jacuzzi
  • Beaches & Sandals Resorts
  • Marriott
  • SC Johnson
  • McAffee
  • G4 TV
  • Anthem Blue Cross
  • LPL Financial
  • Aqualung
  • Burts Bees
  • EyeGlasses.com

Reviews

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Ongoing SEO and PPC Campaigns for National Retail Distributor

“After the second year, our business more than quadrupled.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2015 - Ongoing
Project summary: 

SEO Inc. provides ongoing SEO and PPC services, working on keywords, SEO, the site’s functionality, and paid search campaigns.

The Reviewer
 
51-200 Employees
 
New York, New York
Louis Levy
Vice President, The Levy Group
 
Verified
The Review
Feedback summary: 

Their services produce excellent results, as illustrated by the increase in spending made following the clear output from the first year’s investment. The team is collaborative, knowledgeable, and able to provide professional services while immersing themselves in the project at all times.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of The Levy Group, a fashion conglomerate that designs, manufactures, and distributes many different product categories via their own proprietary brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO Inc.?

We were moving towards a direct to consumer business approach, so we needed to optimize our site. That meant making sure that everything was in order in terms of keywords that create visibility, as well as the functionality of the site.

SOLUTION

What was the scope of their involvement?

We told them our history and our future expectations. They did an excellent job of explaining every venue of opportunity based off of our budget, mapping out what our expectations should be. They took into consideration the types of products we’re trying to sell and are consumer based.

They also did the SEO and managed our paid search campaigns.

What is the team composition?

We were working directly with Dalton (Digital Marketing Expert, SEO Inc.).

How did you come to work with SEO Inc.?

They were recommended by a friend.

What is the status of this engagement?

We started working together in 2015 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was so impressed with their SEO work after the first year that I wanted to do more with them, then after the second year, our business more than quadrupled. We increased the spend and had them manage everything.

They do an excellent job collaborating with us and explaining the analytics. The project provided us with the tools to successfully manage our business, giving us a very cost-effective roadmap moving forward.

How did SEO Inc. perform from a project management standpoint?

They were extremely professional and did a very good job—the project management is excellent. We met in person once, while the majority of our meetings are on the phone with one or two Skype meetings. I trust them fully.

What did you find most impressive about them?

They’re so hands-on and professional—I get unbelievable service. They’re really on it and conduct themselves in an ethical manner. Overall, I’m very impressed with their performance.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

If you’re willing to put in the effort, they can create the vehicle for you to do a good job. Communicate as much as possible and utilize their service.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Ongoing SEO Campaigns for Audiology Practice

“They break down complex jargon and concepts and make it clear for those unfamiliar with the process.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

SEO Inc implemented a marketing strategy to aid in online visibility efforts. They've refreshed elements of an existing website and continue to make changes to improve the organic search result rankings.

The Reviewer
 
1-10 Employees
 
Encinitas, California
Matthew Nesbitt
Owner, North Coast Audiology
 
Verified
The Review
Feedback summary: 

The digital campaigns helped garner a substantial increase in overall users and growth in business. The SEO Inc team has coupled their expertise with strong commitment, ensuring clarity throughout the process. They’ve produced solid deliverables, satisfying all expectations.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of North Coast Audiology. We help patients with hearing disorders.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO Inc?

We wanted to differentiate ourselves from others in the industry. We didn’t want to be lumped in with those taking older approaches, like direct mail and newspaper ads, because we feel unique in our field. We wanted an SEO approach that would earn us more patients.

SOLUTION

What was the scope of their involvement?

The project began with the SEO Inc team giving a PowerPoint presentation on their SEO process and an overview of the concept. They showed us our company's analytics on how we were performing in search engines. From there, they walked us through the changes they were going to make. Their team made updates to our website and implemented SEO tactics to improve our search engine ranking organically.

What is the team composition?

My main point of contact on the SEO Inc team is Garry (CEO, SEO Inc).

How did you come to work with SEO Inc?

After meeting Garry, I felt his company was the perfect fit for our project. He seemed to have the insight into how to attract patients in a non-traditional way.

How much have you invested with them?

We expect the entire campaign to total between $35,000–$40,000.

What is the status of this engagement?

We started working together in September 2017, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our traffic increased by 300% and we’ve had a noticeable growth in business. We track how our patients find us and the work SEO Inc has done largely contributes to our incoming patients.

How did SEO Inc perform from a project management standpoint?

SEO Inc keeps us in the loop on their progress—they send us milestone updates and request our feedback. Their team keeps us informed on everything from deadlines to the reasoning behind their latest action.

What did you find most impressive about them?

They break down complex jargon and concepts and make it clear for those unfamiliar with the process. They keep me up to speed and explain everything so that I can manage my expectations and understand their work. I always feel that they handle the project well.

Are there any areas they could improve?

There’s nothing I can think of for them to improve on; they’re the only company I’ve worked with in this industry, but they have an excellent reputation for a reason.

Do you have any advice for potential customers?

If you’re someone who has limited knowledge in the SEO industry, listen to their advice. You’ll start to understand their process better and see results that make sense.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have recommended them.

Website Redesign for Manufacturing Company

"SEO Inc. has the most genuine people I’ve ever had the pleasure of working with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Sept. 2015
Project summary: 

SEO Inc. redesigned a website when the older version started failing. Their team focused on cleaning content and URLs while building a responsively designed platform.

The Reviewer
 
201-500 Employees
 
Valencia, California
Darleen Monson
Marketing Communications Specialist, Fralock
 
Verified
The Review
Feedback summary: 

As a result of the updated website, there has been a dramatic increase in revenue. The site strengthened the company’s quality and perception in their industry. SEO Inc. responds within minutes and provides a dedicated team.

BACKGROUND

Please describe your company and your position there.

I’m the marketing communications specialist for a manufacturing company. My role includes maintaining the website and designing print advertising and sales collateral materials.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SEO Inc.?

Our previous website was slow and not performing well. SEO Inc. designed several websites for us over the past five years. Each site got bigger and bigger. SEO Inc. is beyond excellent when supporting, responding, and developing our websites.

What were your goals for this project?

We wanted a responsively designed website with faster site time, and that could hold more information.

SOLUTION

How did you select this vendor?

We interviewed and reviewed the work of many companies. SEO Inc. stood out above the others because their client base was delighted with their work and have been working with them for many years.

Describe the project in detail.

The project included redesigning two websites and combining them into one responsive site. SEO Inc. worked on creating unique pages that would rank well on search engines. We needed the pages to have clean links and URLs. There was also repetitive information on our website, so that needed to be cleaned up and fixed.

What was the team composition?

We worked with dedicated project managers and engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In the market, we were perceived as distributors, not manufacturers, as a result of our RFQ’s being low quality. After SEO Inc. redesigned the website, optimized content, and cleaned up URLs, we have seen our quote requests dramatically change.

How effective was the workflow between your team and theirs?

Our partnership was excellent. Cari (Director of Project Management, SEO Inc.) and her team were extremely responsive. The engineers monitor our website daily to optimize performance. All requests are handled in minutes.

What did you find most impressive about this company?

SEO Inc. has the most genuine people I’ve ever had the pleasure of working with. Their team goes above and beyond.

Are there any areas for improvement?

No, nothing that I have experienced during this engagement.

5.0
Overall Score Their work was outstanding.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were excellent at sticking to schedule.
  • 5.0 Cost
    Value / within estimates
    Their cost was extremely fair.
  • 5.0 Quality
    Service & deliverables
    Their work was high quality.
  • 5.0 NPS
    Willing to refer
    I would likely recommend them.

SEO Services for Carpet Cleaning Business

“They’re very professional. We’re impressed with their team’s level of accessibility.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

In an ongoing partnership, SEO Inc. manages keyword performance, linking strategies, and backend code for a variety of web properties. Their efforts are designed to increase both local and national visibility.

The Reviewer
 
10-50 Employees
 
Canada
Joshua Morse
Online Presence Manager, Oxi Fresh
 
Verified
The Review
Feedback summary: 

SEO Inc.’s strategies triggered notable improvements in terms of keyword rankings and overall visibility. The team’s proactive approach set the foundation for a successful collaboration with minimal delays. They continue to show a high level of communication, dedication, and efficiency.

BACKGROUND

Introduce your business and what you do there.

I’m the online presence manager of Oxi Fresh. We’re a carpet-cleaning franchise based in Denver with about 530 locations across US and Canada. I manage both local and franchise-wide visibility.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO Inc.?

We needed a vendor to help with our SEO efforts.

SOLUTION

What was the scope of their involvement?

SEO Inc. is our full-service SEO provider. They manage all of our web properties and focus on improving the rankings of each. The team works with a variety of keywords, implementing internal linking strategies and optimizing backend code to increase our recognition in Google’s system. They’ve recently helped clean up our main website in preparation for a relaunch initiative. We’re looking to expand their role with our company.

What is the team composition?

I primarily work with three people from SEO Inc., and I also speak with the CEO from time to time. We mainly communicate with our project manager, and another teammate handles our backend needs.

How did you come to work with SEO Inc.?

Oxi Fresh first worked with SEO Inc. before I started with the company. Our CEOs knew each other, so it was an easy choice. We stopped the initial collaboration because we needed to cut back our spending. When we had the funds to support SEO work, we returned to SEO Inc.

What is the status of this engagement?

This specific engagement started in October 2013, but they worked with the company before that. Currently, our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After our first time working with SEO Inc., we ranked on the first page of Google results. In time, our web properties dropped off to the eighth page on average. Within two months of our second engagement with their team, we were back up to the second page. Four months in, we started ranking on the first page again for both local and nation-wide searches. Initially, we were highly ranked for about 800 keywords, and now we’re close to 2,000. These results speak to the valuable effects of SEO Inc.’s services.

How did SEO Inc. perform from a project management standpoint?

They’re very professional. We’re impressed with their team’s level of accessibility. They sent us personalized alerts at all hours of the day to notify us of important updates or critical changes. They follow a very organized and efficient workflow, always looking to keep the project moving forward. They do their best to avoid delays and anticipate possible issues.

What did you find most impressive about them?

The franchising industry is a bit different than most; we’re catering to two clients—franchisees and consumers. SEO Inc. understands that our overall brand identity and reputation needs to speak to both potential franchisee owners and their customers. The team knows how to communicate with both audiences effectively.

Money is the clear drive for most vendors, but SEO Inc. stands out for their commitment to the success of our company. They even started working on our account before we signed a contract. We’ve never considered looking for a new partner.

Are there any areas they could improve?

I would like them to improve their reporting processes—we plan to speak with them about this in the near future. We’d prefer more detailed and personalized explanations of their work at the franchise level. It’s a very minimal problem and doesn’t reduce the positive impact they’ve had on our business.

4.5
Overall Score There have been a few hiccups, but SEO Inc. handled them appropriately.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve already referred them.

SEO for Reusable Bag Company

"Their professional, friendly, and knowledgeable staff is their greatest asset."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2017 - Aug. 2018
Project summary: 

SEO Inc. provides SEO services including website content, quality backlinks, and blog posts.

The Reviewer
 
1-10 Employees
 
Huntington Beach, CA
CEO, BagzDepot
 
Verified
The Review
Feedback summary: 

Search rankings and website traffic have improved dramatically since SEO Inc. was first engaged. Expertise and responsiveness are hallmarks of their work. The team’s quality deliverables set them up for a renewal of the engagement.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of BagzDepot. We specialize in printing business logos and artwork on reusable bags.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SEO Inc.?

We hired SEO Inc. to improve our online presence on search engines. In the promotional item industry, there is high competition on keyword rankings.

What were your goals for this project?

Our overall goal was to generate more online traffic and increase customers. In order to do that, we needed to rank higher on search engines with our niche keywords.

SOLUTION

How did you select this vendor?

We’d been searching for a vendor for a long time when we came across SEO Inc. on LinkedIn. After reviewing their online presence, we scheduled a call. They were very professional and understood our goals and needs. Their friendliness was another key reason we selected them for our SEO needs.

Describe the project in detail.

We started with a discovery call. This helped us communicate and get on the same page about the company and our niche. They performed a site audit and then came up with a strategic plan. They now provide content, blogs, and backlinks for our website each month. They also produce monthly reports that show a snapshot of the project at that moment.

What was the team composition?

We were assigned a project manager. We’re also in contact with the CEO at times to make critical changes or updates on the project.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

We’ve seen a huge improvement in keyword ranking since the engagement began. Before we started with SEO Inc., we weren’t showing up on page one—or even pages two or three—for any of our key terms. Now we appear on page one for most of our keywords, and at the top of page one for several of our top converting keywords. We’ve also seen a significant increase in our web traffic. We’re very happy.

How did the SEO Inc. perform from a project management standpoint?

They’re very responsive via email or phone. They’re always quick to answer all of our questions. The project manager is very helpful. They always ask for our approval before making any changes to our site. Their team is great to work with, and it’s really nice to be able to get a second opinion from their CEO. We’re happy to extend our contract with SEO Inc.

What impresses you about the SEO Inc.?

They invest the time to come up with new topics and ideas about our industry. We’re very happy with the results they’ve delivered to date. Their professional, friendly, and knowledgeable staff is their greatest asset.

5.0
Overall Score They're a great company to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Great
  • 5.0 Cost
    Value / within estimates
    Great
  • 5.0 Quality
    Service & deliverables
    Great
  • 5.0 NPS
    Willing to refer
    I will definitely refer them to others.

SEO & PPC Campaigns for Business Center Media Company

“With their knowledge, they’re always able to deliver what they promise.”

Quality: 
3.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2003 - Ongoing
Project summary: 

As a long-term partner, SEO Inc. works to maximize visibility with strategies to improve rankings and build links that drive website views. The team manages their efforts on Google AdWords and Google Analytics.

The Reviewer
 
11-50 Employees
 
Newport Beach, California
Toshi Maeda
COO, Alliance Business Centers
 
Verified
The Review
Feedback summary: 

In this year so far, growth rates have measured at a consistent 15–20%. SEO Inc.’s transparent approach to customer service and consistent communication assure that all team members are up-to-date. Also, the team proactively researches advances in the industry to incorporate in projects.

BACKGROUND

Introduce your business and what you do there.

I am the COO at Allwork.Space. We are an online news website that publishes a variety of coverage relating to business centers, virtual offices, co-working, and incubators.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO Inc.?

We wanted to increase visibility for all of the information we publish and for our organization as a whole.

SOLUTION

What was the scope of their involvement?

SEO Inc. mainly works on improving our search rankings, increasing website views, and implementing link building strategies. Their main focus is SEO services, but they also provide small-scale PPC work. They monitor the campaigns using Google Analytics and Google AdWords.

What is the team composition?

I primarily work with the owner of SEO Inc.

How did you come to work with SEO Inc.?

We worked with SEO Inc. in the past on a different project with one of our other companies, Alliance Business Centers. We had a very positive experience and received favorable results, so we decided to work with them again.

What is the status of this engagement?

We started working together in 2003 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve experienced a consistent growth rate of 15–20% since the beginning of this year. We’d like to be higher, but SEO Inc. is very honest with us in explaining the timeline we should expect. We have confidence in their team and we rely on them to let us know the best directions and strategies for our company.

How did SEO Inc. perform from a project management standpoint?

We mainly communicate via emails and phone calls and sometimes, they personally meet with the CEO at our company. Whenever we have a question or request a status update regarding the project, they are very prompt to respond.

What did you find most impressive about them?

They keep themselves current with emerging information in the SEO industry. With their knowledge, they’re always able to deliver what they promise. The SEO Inc. team is very dependable, there haven’t been any surprises and they always stay within our budget. I am really happy with our partnership.

Any advice for potential customers?

I recommend clients be specific about their SEO goals and the team can tell you the best approach to get you there.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SEO & PCC Campaigns for Executive Office Host Company

“They’re incredibly skilled at leveraging Google to improve our ranking.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

SEO Inc. manages PPC and SEO, conducting regular site audits to optimize the keywords and paid campaigns. They use Google Ads and Analytics to direct their strategy and increase the site’s web ranking.

The Reviewer
 
1-10 Employees
 
Henderson, Nevada
Chris Steele
Managing Member, St Rose Executive Suites and Virtual Offices
 
Verified
The Review
Feedback summary: 

Both leads and page ranking have increased because of SEO Inc.’s work. They manage the project well, keeping track of the schedule and holding meetings to keep everyone on the same page. They’re experts in the field and a great partner.

BACKGROUND

Introduce your business and what you do there.

I’m the managing member and founder of St. Rose Executive Suites and Virtual Offices. We provide business suites, individual offices, shared office space, and virtual office meeting rooms to clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO Inc.?

Most of our new traffic leads come through the internet, so we needed help improving our website ranking and SEO.

SOLUTION

What was the scope of their involvement?

SEO Inc. conducted a site audit to determine where the site was at, how it ranked, and where it stood with certain keyword terms. They then made suggestions for how to improve the site, which we implemented. SEO Inc. provides regular site reviews to keep us updated and on track. They use Google Ads and Google Analytics to create their strategy and inform our paid campaigns.

What is the team composition?

We mainly interface with a senior SEO analyst.

How did you come to work with SEO Inc.?

A colleague referred them.

How much have you invested with them?

We’ve spent about $25,000.

What is the status of this engagement?

We’ve worked together since January 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our leads have definitely improved, and our page ranking has increased by about 25%–30% since hiring them.

How did SEO Inc. perform from a project management standpoint?

They’re efficient and always keep us up to date on the project. They let us know what they need, and we have regularly-scheduled meetings to all stay on the same page. We mainly communicate via email but also use phone.

What did you find most impressive about them?

They’re incredibly skilled at leveraging Google to improve our ranking. We haven’t had any issues with them.

Do you have any advice for future clients of theirs?

Ask a lot of questions because they have great information and insight that will help you accomplish your goals.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re really good at meeting deadlines.
  • 4.5 Cost
    Value / within estimates
    They’re expensive, but they provide great value.
  • 5.0 Quality
    Service & deliverables
    They're always high quality.
  • 5.0 NPS
    Willing to refer
    I've already referred them.

Long-term SEO Partnership with Office Company

“The quality of service received and the thoughtful approach to the technology are absolutely excellent.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jul. 2000 – Ongoing
Project summary: 

SEO Inc. re-engineered the database and made it searchable. They manage search engine marketing, PPC accounts, SEO, link management, and developments with other companies. They also offer support by consulting.

The Reviewer
 
51-200 Employees
 
Newport Beach, California
Frank Cottle
Founder, Alliance Business Centers Network
 
Verified
The Review
Feedback summary: 

SEO Inc. catapulted multiple websites to the number one ranking, surpassing larger competitors’ sites. As an industry leader for decades, they continue to dominate the field with their continuous quest for knowledge. They offer effective and creative work and an incredibly strong ROI.

BACKGROUND

Introduce your business and what you do there.

I’m the founder, CEO, and chairman of the Alliance Business Centers Network. We own a variety of technology and office management companies globally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO Inc.?

Back when the internet was starting out around the late-90s, we thought it would be a good time for our programming team to engage with an outside consulting resource. We wanted to have preeminent websites in our industry—which we now have—and that would require some outside support.

SOLUTION

What was the scope of their involvement?

One of the major things they did when we first started out was to look at our main website in order to completely re-engineer our database structure. Our data structure contained around 25,000 pages, and they analyzed how Google searches were working at the time. We created pages in real time, based on searches submitted to Google. This gave us a dynamically-searchable database in the early 2000s, an era when nobody else was doing this. It skyrocketed us ahead of our competition, and it had material impact for 4–5 years. This was probably the most technologically intense project they worked on with us.

Otherwise, they worked on everything from paid management of our accounts from a search engine marketing or PPC point of view, to classic SEO and link management and development between ourselves and other companies. They’ve done all varieties of work. They helped us flush out bad links too.

What is the team composition?

We coordinate directly with the two principals of the company. Our relationship is long-term, so they are our account managers. They organize their team requirements to be effective for us.

How did you come to work with SEO Inc.?

We researched the web and other media trying to identify who the leaders were in this industry. We were looking for thought leadership and creativity, as opposed to just mass scale. Secondly, we wanted to work with a local company. Lastly, it came down to chemistry: they’re fun and pleasant to work with, and they were willing to do the research necessary to engage our industry and company. We tried them out on some smaller engagements initially, and we’ve been working with them ever since.

How much have you invested with them?

We spend around $100,000 annually with them. It’s worth it.

What is the status of this engagement?

We started working with SEO Inc. in the late 90s or early 2000s. It’s an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We own a variety of sites that are the number one ranked pages within their various categories globally across the internet. There’s no better metric than being number one, and we’re within the second and third positions for as many keywords as possible across the spectrum. SEO Inc. has helped us maintain our leadership, even though we have some much larger competitors by coming up with an organic search process that was superior to theirs.

How did SEO Inc. perform from a project management standpoint?

They communicate once or twice per week with our CMO and CTO. I meet with them by phone about once a month, and we meet in-person every 60–90 days. It’s an ongoing relationship.

What did you find most impressive about them?

They always buy lunch, so I don’t have to.

SEO Inc. has stood out through consistency and creativity. They’re always at the leading edge and always focused on learning. We share the philosophy that we always have to be the best students of our own industries in order to succeed, and SEO Inc. is absolutely doing tomorrow’s technology.

The team at SEO Inc. is in touch with what the various search engines are doing, how they’re doing it, and why. They have a lot of contacts and connections inside these search engine companies, which they use to create guidance on what they do for us as a client.

Are there any areas they could improve?

They could buy better lunches.

Seriously, I can’t think of anything. They’re incredibly responsive. It’s as if SEO Inc. was a part of our company, rather than an independent contractor.

5.0
Overall Score The quality of service received and the thoughtful approach to the technology are absolutely excellent.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They set schedules and they stick to them.
  • 5.0 Cost
    Value / within estimates
    We make money off of what they do for us. If we spent $100,000 in 2017, we probably made $500,000 in differential revenue.
  • 5.0 Quality
    Service & deliverables
    We wouldn’t have stuck with them otherwise. We only deal with best-practice providers.
  • 5.0 NPS
    Willing to refer
    I’ve done so over the years, and our friends have had good relationships with SEO Inc. as well.

Site Redevelopments & SEO for Virtual Office Network

“SEO Inc. constantly helps us improve our rankings and customer outreach.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2001 - Ongoing
Project summary: 

SEO Inc. has managed numerous websites for nearly two decades. They updated code to improve search engine functionality and currently do PPC and SEO work. They train digital teams in these areas, too.

The Reviewer
 
51-200 Employees
 
Newport Beach, California
Frank Cottle
Chairman, Alliance Virtual Offices
 
Verified
The Review
Feedback summary: 

SEO Inc. is an incredibly successful and effective digital agency. Their work is high-quality and cutting edge, making them experts in the field. The partnership has lasted so long because they offer great value and accomplish exactly what’s asked.

BACKGROUND

Introduce your business and what you do there.

I’m the chairman of Alliance Virtual Offices, a company that develops and manages business and coworking centers around the world. We have about 720 locations operating in 54 countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO Inc.?

We’ve been a digitally-driven company since the internet began. We needed a partner that would be able to grow our business online.

SOLUTION

What was the scope of their involvement?

For their largest project, SEO Inc. looked at our code and rewrote it to make our search engine faster and more user-friendly. Now, as someone types, our engine can reconfigure to present suggested words in real time.

Today, they help with new algorithmic changes on Google and PPC campaign work. We have both an in-house and external digital agency, and SEO Inc. coaches them in those areas. We manage about 20 different sites, and SEO Inc. has worked on both internal operations and marketing sites.

What is the team composition?

We typically deal directly with the company’s principals.

How did you come to work with SEO Inc.?

We had a series of unsuccessful digital agency partners until we found SEO Inc.

How much have you invested with them?

We spend around $10,000–$20,000 a month.

What is the status of this engagement?

We’ve been working with them since 2001.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been a leading company on Google since we first started. SEO Inc. constantly helps us improve our rankings and customer outreach. They quickly pick up new keywords and expand our presence in geographical marketplaces. At one point, we tried to do the work by ourselves, but SEO is much better at it.

How did SEO Inc. perform from a project management standpoint?

They’re proactive and always willing to take on new assignments. They’re responsive and use a project management tool to track progress.

What did you find most impressive about them?

They’re SEO experts who are easy to work with and get things done. They understand the nuances of SEO and SEM and haven’t ever lost their edge.

Are there any areas they could improve?

No, they treat their clients well and do good work.

Do you have any advice for future clients of theirs?

Give them good direction and set expectations. Make sure your internal team coordinates with them to maximize the partnership.

5.0
Overall Score They're excellent. They go out of their way to build a good partnership.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We’ve had no problems.
  • 5.0 Cost
    Value / within estimates
    They've been an excellent value.
  • 5.0 Quality
    Service & deliverables
    We have high standards, and they meet our demands.
  • 5.0 NPS
    Willing to refer
    I'd wholeheartedly recommend them.

Abandoned SEO & Social Media Marketing Engagement

"I wouldn’t recommend them for anything."

Quality: 
0.5
Schedule: 
0.5
Cost: 
0.5
Willing to refer: 
0.5
The Project
 
$10,000 to $49,999
 
Nov. 2017 - Feb. 2017
Project summary: 

SEO Inc. did site optimization and keyword marketing to increase web traffic. The project also required blog content creation, backlinking, social media management, and web development.

The Reviewer
 
11-50 Employees
 
Greenville, South Carolina
Lee Rummage
Partner, Genesis Turf
 
Verified
The Review
Feedback summary: 

Only a few of the intended pages were optimized, while link and content goals were not achieved. Most blog posts were not acceptable quality for publication and required third-party intervention. Project management turnover did not resolve these issues, which resulted in a terminated relationship.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at a landscaping company. We do artificial turf for collegiate sports fields, commercial residential playgrounds, and other areas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SEO Inc.?

We wanted a full-site optimization and keyword marketing to increase traffic. We also needed content creation and social media management.

SOLUTION

What was the scope of their involvement?

We hired them to do a page-by-page optimization. The written scope called for about five fully-optimized pages each month. SEO Inc. also needed to write and distribute blog posts among other various content as part of a linking program, which included related third-party web posts. The scope further included social media management and development for about five new webpages.

What is the team dynamic?

We usually had one primary point of contact throughout the project. The owner was our first primary contact, but he delegated that role to his son, a senior SEO analyst, in the project’s first month. The senior SEO analyst may have had another resource directly assisting him.

How did you come to work with SEO Inc.?

We considered about five top-tier SEO agencies. SEO Inc. had high rankings on Clutch and met the variety of factors we considered. They had won several industry awards and previously partnered with other turf manufacturing companies. We met part of the team at their offices to evaluate them in person; they made a great first impression.

How much have you invested with them?

We spent about $30,000.

What is the status of this engagement?

We started working with SEO Inc. in November 2017, but later fired them in February 2018.

RESULTS & FEEDBACK

How did the relationship with SEO Inc. evolve?

They apologized for early missteps in the first month, but the problems only compounded in the second month. The senior SEO analyst’s first deliverables only included a handful of optimized – supposedly – webpages. SEO Inc. never requested social media access in the first two months, which we offered for them to execute the scope’s management requirements. In addition, they didn’t produce the requested blog posts or articles.

Despite these omissions, we continued to pay SEO Inc. We received another batch of pages, but still no content and no backlinking. I then called the owner’s cell, who was reluctant to address my immediate concerns. When we spoke later that day, the owner assured me he would oversee blog posts and get the project back on track. He was very persuasive and we wanted to believe they would follow best practices going forward. Despite our misgivings, we wrote a check for month three.

What problem arose and how did they attempt to resolve them?

We received about four blog posts to approve during the first month. However, they were unreadable and lacked coherent sentences; I suspected a non-native English speaker authored them. I contacted the owner and he agreed the quality was unacceptable. We then received one blog post that was marginally acceptable. I was hesitant, but approved it because we urgently needed content.

During this time, the senior SEO analyst didn’t achieve links, added pages, or reoptimized pages. As a result, the owner delegated our project to another team member. That team member apologized and promised to redo everything. However, she didn’t follow through on those promises. At that point, I requested a refund from the owner. He used the poorly constructed blog posts to refuse the refund, claiming they had delivered all work prompts. SEO Inc. did do social media management near the end, but missed nearly four months’ worth of work. In all, they didn’t generate any new links or added pages.

Describe the impact this engagement has had on your business.

We were at fault for not scrutinizing the written contract’s fine print. We overlooked the numerous “outs” SEO Inc. put in place because we only focused on the outlined scope. Consequently, we were out $30,000 and fell behind the competition.

I revisited the quotes and projected ROIs the other five companies provided during our search. Based on their estimates for traffic and overall performance, we fell considerably short. I then hired a freelancer to supplement the work SEO Inc. wasn’t completing. He wrote six blog posts that we published and linked. He also did social media management and Google AdWords. Near the end of the project, the SEO Inc. owner pulled a Google Analytics report and tried to claim credit for all results, including the freelancer’s achievements. However, were able to tie the freelancer’s efforts to the improved traffic results. Due to their poor performance, we entered our business’s biggest season in a worse position than we should have been.

How was project management handled?

We used email and GoToMeeting.

What advice do you have for clients with similar needs to yours?

I wouldn’t recommend them for anything.

0.5
Overall Score
  • 0.5 Scheduling
    ON TIME / DEADLINES
    They didn't adhere to any project deadlines.
  • 0.5 Cost
    Value / within estimates
  • 0.5 Quality
    Service & deliverables
  • 0.5 NPS
    Willing to refer

Company response

This comment was provided by Garry Grant, CEO at SEO Inc, on May 10, 2018

We are extremely sorry that you feel that you did not have a completely satisfactory experience at SEO Inc. SEO Inc. has extensive experience dealing with artificial grass companies, and we have been successful throughout the years within that industry. During the discovery process, we were adamant to make sure this client understood that ranking for artificial grass keywords is very difficult, especially because this website was brand-new. We explained that success would take a minimum of 12-months to accomplish, as we have done this several times and were able to achieve 1st page rankings for 2 similar companies. Many of the SEO objectives were delivered early, with 40/60 optimized pages being delivered before month 3, and more than half of the 12-month contracted deliverables were delivered at that time. In addition, while managing this campaign for a very short time, we increased overall traffic by 558.72% which includes the organic traffic increase of 747.95% from 246 visitors to 2,086, which is an amazing achievement. We were greatly disappointed with your perception of problems you had with our company, as we did our best to rectify your concerns regarding the content, and we did our best to solve your very specific issues, and even offered a free month. We wish you the best of luck.