Sedin Technologies

Introduce your business and what you do there.

I'm the director of mechanical and controls design at TA Systems. We've been providing automation services for about 30 years.

What challenge were you trying to address with Sedin Technologies?

We got swamped in a short amount of time and didn't have enough people available to fulfill all of our projects, so we were looking for some outside help.

What was the scope of their involvement?

Sedin Technologies provides design services to us. They work closely with our internal design team, specifically our lead designer. We collaborate with the team on some of our machine designs by assigning a portion of the work to them. They then produce their part of the designs using SOLIDWORKS and send the finished product to us. 

What is the team composition?

We have five dedicated teammates working on the project, including a lead designer. We also dealt with another person who was in charge of setting up our account.

How did you come to work with Sedin Technologies?

One of our internal teammates had worked with them in his previous job. We contacted Sedin Technologies, and everything worked out pretty well.

How much have you invested with them?

We spend about $13,000 per month.

What is the status of this engagement?

The project started in April 2021 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Sedin Technologies, we've been able to deal with the sudden influx of work we've gotten. Their help has allowed us to finish our work quicker, increasing our throughput.

How did Sedin Technologies perform from a project management standpoint?

Their project management is good. We don't assign timelines to them. Instead, we get daily updates from the team. Although they're a foreign company, we have daily calls using Microsoft Teams, during which the team presents their designs. We always know where they are in the project. Outside of the daily meetings, they can also reach out to our internal design team to ask for help and feedback.

What did you find most impressive about them?

Sedin Technologies is very capable — they come up with some good ideas. As long as we give them some direction, the team can come up with a good design. Their services also cost less than those of local designers. 

After working together for some time, we now understand where their talents lie and what the team can handle, so we know which tasks to assign. Meanwhile, the more comfortable they've gotten with our business, the easier it's been for them to meet our expectations.

Are there any areas they could improve?

Our work is pretty niche, so we know they just need more time and experience to understand what we do. Every time Sedin Technologies finishes a project with us, it goes a little smoother each time, and they figure things out a little quicker.

Do you have any advice for potential customers?

Communication's the biggest thing you have to work on. Make sure to have daily meetings to ensure that they're on the right track.

Please describe your company and your position there.

I am Slava Snitser, I am a Mechanical Engineering Team Leader and take care of mechanical design of water treatment and desalination, reverse osmosis systems at Desalitech - a DuPont brand. Desalitech is revolutionizing the way the world treats water. Our patented Closed-Circuit Reverse Osmosis (CCRO™) process that promises high performing, high recovery systems that require less oversight and less operating costs.

For what projects/services did your company hire Sedin Technologies?

Desalitech was looking for mechanical engineering support to have a contractor that does the exact job that our engineers do, in order to be able to take more new projects and develop standards projects line. Sedin was not the first vendor we've worked with, previous outsource jobs did not meet our requirements.

That’s where Sedin clicked all the boxes and we tied up with Sedin. And, we were surprised, amazed with the way their entire engineering team worked. They not only had good knowledge about CAD softwares, they also had sound engineering knowledge about water treatment plants, and Systems. Currently Sedin team helps us with 3D modeling, 2D drafting and some engineering documentation projects.

How did you select this vendor and what were the deciding factors?

While we were in search of the right vendors, Sedin’s sales team reached out to us. We explained our requirements. Sedin did the initial test- ‘pilot project’. We were impressed with the pilot project’s results and our journey started. From that point we had training sessions and procedures done so Sedin will be able to adopt Desalitech workflow and techniques. Sedin team are quick learners, they understood all needed requirements and implemented every single comment of ours.

Sedin designers’ skill set, on time delivery, exceptional work quality, taking care of minute project details and continuous improvement zeal are some of the key factors to work with them. They performed quick and efficient work, their deep domain expertise helped us in getting great results.

Describe the project in detail and walk through the stages of the project.

We did multiple projects with Sedin. Let me frame it into different stages such as:

1. Project Assignment- We collected all the data for the project and shared it with the Sedin Team. And we disclosed all the scope of work that needed to be done.
2. Project Kickoff- Sedin went through all the inputs provided by us in detail. And their team asked for clarification, missing information, standards, queries, libraries, plant concepts during the project kickoff meeting.
3. Project Estimation- Sedin performed an analysis of the cost and resources estimation and a resource allocation based on deliverables’ date.
4. Project Execution & Submission- Sedin Engineering Team started executing the project. We had periodic meetings through online conference portals and social media platforms, sometimes even on Whatsapp for quick queries or updates (daily/weekly depending on the situation). We did the review and provided key feedback to the team. Sedin also submits the efforts sheet which covers all the estimated hours, actual work hours, quality hours, etc.
5. Review- Once the project was submitted to us, We did a review, and gave feedback. The team was very prompt in correcting any deviations, in case our operation team had any.

How many resources from the vendor's team worked with you, and what were their positions?

Around 1-2, sometimes 3 piping designers were engaged in the project. In addition to the designer, there is always a QA person who checks and confirms the work is done properly.

Can you share any outcomes from the project that demonstrate progress or success?

Yes, with the help of Sedin, Desalitech mechanical engineering team had more time and was able to create and maintain a standard line of CCRO projects, some of them were even done in cooperation with Sedin. Also, we were always able to meet the deadlines. There was negligible project pressure due to their presence. We can always count on them. Sedin delivered all of our works much ahead of the delivery schedule.

How effective was the workflow between your team and theirs?

Very much, I would say. The workflows with the team were always good. They were good listeners and had good command over their presentation skills. Although there was geographical difference and different time zones, it couldn’t stop the Sedin Team from addressing our projects tasks and key challenges with the right solution.

What did you find most impressive or unique about this company?

I absolutely love working with Sedin. They are friendly, the Sedin Engineering Team was always listening, constantly learning, and developing things quickly. They were quick learners, and I particularly liked the way a new member was introduced to the team as the project was halfway and it made no difference in the quality and working style, everything was in sync. Also, their availability is amazing, no matter how busy their engineers are, they will always immediately find resources to help us on time.

Are there any areas for improvement or something they could have done differently?

We are in good relations and I feel comfortable to openly address all my concerns directly to Sedin, knowing they will kindly accept the feedback. I wouldn't write anything here.

Please describe your company and your position there.

I am head of Data Analytics, CRM & Digital development for one of the leading Fashion retail " Raymond"

For what projects/services did your company hire Sedin Technologies?

To build a single view of all key KPIs across brand and format. which will help management to make data-driven decisions.

How did you select this vendor and what were the deciding factors?

we put out a clear RFP and shortlisted a couple of companies and after interviewing them, we choose this vendor on their clear understanding and technical expertise.

Describe the project in detail and walk through the stages of the project.

Raymonds got to know about Sedin Technologies when their sales team reached out with their service offering in the BI & Analytics space. When Raymonds was planning to implement Tableau Dashboard deployment across the divisions of the company, we were a little skeptical as it was the first time association with Sedin Technologies for a critical project with a demanding timeline coupled with the top management visibility and focus.

How many resources from the vendor's team worked with you, and what were their positions?

4 -Senior resources under the guidance of their CTO

Can you share any outcomes from the project that demonstrate progress or success?

From scratch, Sedin helped us in Tableau implementation to the delight of the top management. It is indeed a commendable implementation. Their expertise in business intelligence and data engineering came to the fore in ensuring the Tableau dashboard implementation was a huge success.

How effective was the workflow between your team and theirs?

Very impressive

What did you find most impressive or unique about this company?

We were really impressed with their service orientation and understanding of our business. We are extremely satisfied and impressed with the Sedin data analytics team, as we have already provided a positive referral to a corporate client.

Are there any areas for improvement or something they could have done differently?

I am very happy with their approach.

Please describe your company and your position there.

I am the business lead for a small company that has an online community platform for medical professionals.

For what projects/services did your company hire Sedin Technologies?

We required ongoing IT support/development for our software platform as we did not have dedicated ruby developers within our parent organization.

How did you select this agency and what were the deciding factors?

Cost is always a factor and we found Sedin to be reasonably priced. They also had developers that were in both the Eastern time zone - which is where we are located and ex-US to accommodate nearly 24 hour service.

Describe the project in detail and walk through the stages of the project.

Sedin provided 2 full-time ruby developers to support on ongoing client efforts. This included site maintenance and product upgrades as required.

Describe the recruitment process in detail.

Our parent organization IT leadership team spoke with multiple vendors including several that they had worked with in prior projects. Most had only moderate experience in with ruby - and based on our needs and the expertise of Sedin and their "Ruby Factory" we felt that they had the best expertise to meet our needs.

Can you share any outcomes from the engagement that demonstrate progress or success?

We have had a few changes in staffing with our IT support team over the course of our relationship, however the new team members were able to ramp up quickly and contribute immediately - with little impact on our business.

How effective was the workflow between your team and theirs?

Workflow was effective with the use of our project management platform effectively monitoring and assigning work. We were also able to find a daily stand up meeting time where both developers could join

What did you find most impressive or unique about this company?

Their expertise in ruby on rails. They were also very accommodating to our requests, and they worked with us on other projects that were a little beyond the scope of our agreement.

Are there any areas for improvement or something they could have done differently?

Sedin has done a very good job of staying in constant communication with us about their team that they have assigned and always provides timely communication when changes may be happening in terms of new staff or prolonged absences. They provide a solution before notification.

Please describe your company and your position there.

I am the Mechanical Engineering Manager. We specialize in secondary tooling equipment particularly for the heavy truck industry.

For what projects/services did your company hire Sedin Technologies?

Sedin design a (2) robot drilling fixture that drilled all the holes in a sleeper roof for a semi-truck.

How did you select this vendor and what were the deciding factors?

My General Manager, Mark A. suggested Sedin. He utilized Sedin in his previous work and had success with them.

Describe the project in detail and walk through the stages of the project.

Two Fanuc robots were mounted to steel tubing framework with a turntable at the centerpiece. Slides carrying Suhner drilling units were located on the back and sides of the frame and drilled the majority of the holes. The robots were used to drill the corners of the roof and the "walk-thru" area.

How many resources from the vendor's team worked with you, and what were their positions?

Approximately 4 designers (mechanical engineers)

Can you share any outcomes from the project that demonstrate progress or success?

The Sedin team proved their extensive mechanical engineering design skills and have shown they have much prior experience designing for the automotive industry.

How effective was the workflow between your team and theirs?

The workflow was very effective.

What did you find most impressive or unique about this company?

I found that Sedin came up with alternative solutions to engineering problems in the design and could design independently.

Are there any areas for improvement or something they could have done differently?

No, I feel for a first job designing for us they handled it well.

Please describe your company and your position there.

I'm the Managing Director of Legend Fleet Solutions. We manufacture flooring and wall liners for commercial cargo vehicles.

For what projects/services did your company hire Sedin Technologies?

We were looking for someone to outsource all of our engineering documentation to (install instructions, etc.) so that we could keep them updated constantly as designs changed.

How did you select this vendor and what were the deciding factors?

Our account rep reached out to me by email and started the conversation. We had an interest at that time and continued to work together on a deal.

Describe the project in detail and walk through the stages of the project.

Our Canadian based team shares certain design files with the Sedin team, and Sedin puts together detailed documentation files for us and sends them back to us completed.

How many resources from the vendor's team worked with you, and what were their positions?

We have worked with 3 engineers and one engineering manager.

Can you share any outcomes from the project that demonstrate progress or success?

Installation instructions are thorough and easy to read, allowing our clients to clearly understand the product.

How effective was the workflow between your team and theirs?

They were effective. Regular meetings were held using Zoom or MS Teams, to keep everyone in the loop.

What did you find most impressive or unique about this company?

Ability to scale up or scale down quickly.

Are there any areas for improvement or something they could have done differently?

They certainly need more engineers for our work. They are running out of employees to handle our workload.