Sedin Technologies

BACKGROUND

Please describe your company and position.

I am the Managing Member of City Power and Gas

Describe what your company does in a single sentence.

Deregulated Retailer of Natural Gas and Electricity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sedin Technologies to accomplish?

• Develop an E-commerce platform on modern tech platform
• Stabilize and support legacy e-commerce platform

SOLUTION

How did you find Sedin Technologies?

• Online Search
• Referral

Why did you select Sedin Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sedin Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our legacy e-commerceplatform was built on MS .net old version and had not had any UI/UX updates for nearly 7 years.  Sedin was selected to move the platform to current go forward version of .net and to upgrade/modernize the UI/UX experience.  As well as move the platform from a hosted location to a company site of Azure.  key deliverables set up a mirror of the application on the company's az site with proper dev/test/prod structure.  Support the existing e-commerce while we were developing new.  hit targets of 120 days for roll out of new e-commerce platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

support of existing application.  business requirement deliverables that were on time and ready for reveiw.  frame mock-ups via figma that allowed for the business to provide feedback.  The use of sprints for the delivery of functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive to the team's inquiries.  We use MS Teams as our communication portal.  The assigned Sedin team members were on-boarded to our platform.  They have daily stand up calls and weekly/bi weekly expanded team calls.  

What was your primary form of communication with Sedin Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

the diligence of communication with the principals to make sure that alignment was happening all along the project.

Are there any areas for improvement or something Sedin Technologies could have done differently?

Sr team or somewhere in the process we could/should have obtained a larger vision of what we were trying to accomplish on a macro level so that the project team could operate more swiftly on the project specifics earlier.

BACKGROUND

Please describe your company and position.

I am the CEO of health.enabled

Describe what your company does in a single sentence.

health.enabled is a global non-profit advancing whole person health through equity-focused technology in everyday life, digital health, and AI. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sedin Technologies to accomplish?

• Restore functionality of the web platform
• Overcome a Bad Gateway Error with AWS

SOLUTION

How did you find Sedin Technologies?

Previous work with employee.

Why did you select Sedin Technologies over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Sedin Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assess AWS error messages and identify and resolve root web hosting problem.

Assess web platform functionality issue and resolve functionality problem.

Fully restored and functional web platform. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The web platform is re-established within the hosting environment and fully functional. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at Sedin Technologies identified the correct team members for each step in our process and were able to quickly identify and resolve the problem. 

What was your primary form of communication with Sedin Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their highly professional team members who could quickly identify and resolve the problems and Sedin Technologies' overall responsiveness. 

Sedin Technologies provided exceptional support, resolving our web hosting issues in less than 24 hours. Their team’s responsiveness and expertise ensured minimal downtime with rapid problem identification and resolution. 

Are there any areas for improvement or something Sedin Technologies could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager of CFMG Capital

Describe what your company does in a single sentence.

Funds Management & Property Development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sedin Technologies to accomplish?

• Application Form e-signature for our Fund side of the business
• Improve Salesforce automations and audit of the organisation
• Integrate a KYC solution to our Salesforce org

SOLUTION

How did you find Sedin Technologies?

Referral

Why did you select Sedin Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sedin Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To achieve the above objective, a specific set of salesforce Data elements needs to be set up to ensure that Fund investor forms are sent through email from Salesforce and updated and signed forms stored in the Salesforce document will be signed using conga. The scope of this project is to create all required fields and ensure Fund Investor form delivery is automated as per the requirements. Fund Investors can conga sign the document and send it back to Salesforce.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It is still ongoing!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are super efficient and provide a world-class service and delivery of all Projects and tasks they have been given by us to date. The professionalism and constant communication has been so appreciated by our company. I could not recommend them enough.

What was your primary form of communication with Sedin Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• The efficiency of delivery of projects & tasks.
• They really listen & communicate in simple language when explaining everything they do.
• They always have a solution and really make things simple for us as a business, they understand our vision & direction.

Are there any areas for improvement or something Sedin Technologies could have done differently?

Truly, there is nothing they could have done differently. They are all such experts in their areas and what they do.

I have had the pleasure of working with Steve, Ponmani, Nikhil, Akash, Surendar, Gowtham and a handful more. CFMG Capital cannot thank Sedin Technologies enough for their incredible servcies and look forward to a long-term relationship with them for years to come.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Pricebook Digital, a software development company focused on the heating and air conditioning industry.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Sedin Technologies?

We needed help with software development services, DevOps tasks, business analysis, and QA testing.

SOLUTION

What was the scope of their involvement?

Sedin Technologies has been our general development resource for 10–11 years. The team writes all of the coding for our products and works closely with our development team to build software products based on our requirements and specifications. Regarding technologies, the team uses Ruby on Rails, PostgreSQL, JavaScript, AWS, and React for mobile app development.

Moreover, the team does business analysis and creates detailed specifications based on our business requirements.

What was the team composition? 

We’ve worked with 9–10 members of Sedin Technologies’ team, including Dinesh (Co-Founder & Director), Deepika (Lead Business Analyst),  Umar (Senior DevOps Engineer), Mani (Senior Software Engineer), junior developers, technical architects, and QA testers.

How did you come to work with Sedin Technologies?

We found them through a Google search.

How much have you invested with them?

So far, we’ve spent over $1 million with them.

What is the status of this engagement?

We started working together in August 2012, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve noticed a yearly income growth of about 50% since 2016, which has been driven by the product innovation and technologies provided by Sedin Technologies. The team has been instrumental in developing the key features that are allowing us to be at the top of our market segment.

Overall, Sedin Technologies’ work quality has been outstanding.

How did Sedin Technologies perform from a project management standpoint?

Sedin Technologies’ team has been meeting deadlines and staying on budget. The team is also great at working around our schedules and being available for us despite time zone differences. Regarding communication, we use Slack, Zoom, and Google Meet on a regular basis.

What did you find most impressive about them?

Sedin Technologies’ team is very responsive to our needs. The team is able to provide quality resources very quickly for us, and whenever something doesn’t work out, the team is great at sourcing a new element to fulfill our needs.

Are there any areas they could improve?

I don’t think they can improve anything; every time we have an issue, they’re very responsive to address it.

Do you have any advice for potential customers?

Develop clear expectations around your needs and be in close communication with their team.

BACKGROUND

Please describe your company and position.

I am the Senior Specialist of the organization. 

Describe what your company does in a single sentence.

Our group is nonprofit that develops vaccines and antibodies for HIV, tuberculosis, and emerging infectious diseases.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sedin Technologies to accomplish?

• Establishment of a NACP Data Management Guideline-compliant database that enables electronic capture of systematically collected clinical-demographic and laboratory data collected across CRC sites
• Knowledge transfer of the server and coding of database to Government of India

SOLUTION

How did you find Sedin Technologies?

Referral

Why did you select Sedin Technologies over others?

Referred to me

How many teammates from Sedin Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Establishment of a secure database for capturing real time participant data collected as part of the study across CRC sites. In alignment with the global best practices, integration of following features in the clinical database: 

• Automated generation of PID (site wise sequence) 
• Approval of eCRFs by Departmental admin 
• Query notification and resolution by any admin (Dept/Institutional/Central) 
• Automated validation and verification checks and CRF edits (identified based on pilot testing) 
• Creation of robust dashboards and reports indicators 
• Integration of Missed visits process flow and back data entry process (platform to enable entry from paper to eCRFs)
• Knowledge transfer of server and database coding to Government of India 
• Backend support for smooth data entry process and UX

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As part of the National HIV Cohort Program, a secure browser based clinical database successfully developed and deployed at CRC sites, which is compliant to national/global standards, is multi-variate, multi-institutional and customizable as per the programmatic needs. The database is designed to enable systematic capture and management of clinical and laboratory data collected in the study and encompasses the following key features: 

• Database compliant to Data Management Guidelines, 2020 by NACO; In alignment with FDA 21 CFR Part 11, features including system validation, audit trails, record generation, operational checks integrated Different privileges for users and admins; Multiple users/admin can be created across different sites 
• Collection of data in electronic data collection tool (electronic Case Report Forms (eCRFS); Modifiable tool based on programmatic need 
• Once the participant data is captured in eCRFs and approved by departmental admin, users can only modify information for resolution of queries 
• Other features include automated generation of PID; Process flow for capturing missed visits Dashboard indicators with downloadable graphs/PDF; Data download in formats that can be uploaded in statistical software 
• Successful knowledge transfer of the server and coding to Government India 
• Constant back end support and reduced response time by the team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A dedicated team was allocated various responsibilities for execution of the deliverables and point of contacts for each of the areas were assigned for effective communication. Bi-weekly virtual meetings were organized between Sedin, us, and ICMR NIE team (Data Management Unit for the study). Ad-hoc meetings were organised to seek clarity and resolve any queries by our team and NIE teams.

What was your primary form of communication with Sedin Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The approach to execution of work and product development is customized to the client needs and requirements. There is effective communication, and their senior leadership actively participates in discussions and mitigation of any risks or challenges. 

The response time to address any queries/comments is short and the team follows up on the action items on a periodic basis. All process are well documented and communicated to the client in parallel to ensue client's buy in.

Are there any areas for improvement or something Sedin Technologies could have done differently?

Frequent changes in QA for the project delays timelines and multiple iterations are sometimes required to align the team on the requirement. This also leads to loss of process documentation at times and is challenging considering the timelines and quality.

BACKGROUND

Please describe your company and position.

I am the Manager, Site Reliability Engineering of a media company

Describe what your company does in a single sentence.

Premium streaming and cable/satellite television network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sedin Technologies to accomplish?

• Tier 1 Incident and Alert Triage

SOLUTION

How did you find Sedin Technologies?

Online Search

Why did you select Sedin Technologies over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• 24x7x365 Support

How many teammates from Sedin Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Sedin Technologies team provides Tier 1 alert and incident triage and escalation for all major services supporting the application. This team supplements the SRE and Cloud Engineering team. The Sedin team delivers several reports every day, week, and month for ongoing initiatives related to maintaining the reliability and availability of the application, service performance during and after content releases, and their overall support of our company's systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team effectively communicates information related to issues and incidents, keeps eyes on the environments at all times to ensure services are operating as expected and points out any issues not detected by our alerting schemes, and escalates when necessary. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team responds to needs all the time with alerts that come in throughout the day, everyday. The effectively manage priorities on alerts as it relates to severity of an issue.

What was your primary form of communication with Sedin Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team participates in standups to provide reports on received and resolved or ongoing issues. The team participates in, learns, and documents new and ongoing processes and provides suggestions on improvements.

Are there any areas for improvement or something Sedin Technologies could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the COO of Q Report

Describe what your company does in a single sentence.

Insurance solution for luxury jewellery and watches.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sedin Technologies to accomplish?

• Build and maintain a customised insurance management platform that spans a CRM and insurance lifecycle management.
• Build Business Intelligence capabilities utilising Tableau and extensive data analytics
• Utilise AI solutions to address pain points and business opportunities

SOLUTION

How did you find Sedin Technologies?

Online Search

Why did you select Sedin Technologies over others?

• Great culture fit
• Company values aligned

How many teammates from Sedin Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Take an existing legacy application built in PHP and convert into Ruby on Rails. 
• Ongoing maintenance and improvements for efficiency, performance and scalability including building core elements in REACT 
• Ongoing development of features to the application in line with business goals 
• Development of a data lake for analytics and use in Tableau for Business Intelligence - Identification and application of potential AI solutions to address business pain points and opportunities

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Stable platform with uptime and bug maintenance well within SLAs 
• Deployment of features and project as per agreed timelines and budget
• Business value far exceeding investment

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very professionally managed, utilising best practice sprint planning and project management tools. Effective communication throughout the process, managing expectations and flexible to any changing needs we had along the way.

What was your primary form of communication with Sedin Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their drive for excellence and the values they share from the top down was impressive. The team at Sedin are inspiring to work with. We have been working with them since 2015 and those that started with us are still there to this day. This is testament to the positive culture and environment that has been engrained from the top down. The result is top quality work and a partner you are proud to work with.

Are there any areas for improvement or something Sedin Technologies could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at an automation assembly equipment company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Sedin Technologies?

We had a work overload and needed someone to help us with mechanical designs.

SOLUTION

What was the scope of their involvement?

Sedin Technologies is our go-to partner for product design services — we rely on them to find good solutions to our needs. We’ve given them all the information to get the project rolling, and they’ve provided us with engineers skilled in CAD tools.

What was the team composition? 

We’ve worked with around four members of their team.

How did you come to work with Sedin Technologies?

A colleague referred me to them, and after having their information and reaching out to them, we scheduled a meeting to review the scope of work.

What is the status of this engagement?

We started working together in July 2022, and the engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sedin Technologies' timely work positively impacts our project because they do everything quickly and effectively. In addition, I think that their work will help us increase our business conversions and sales.

How did Sedin Technologies perform from a project management standpoint?

Sedin Technologies' team patiently answers our questions and documents everything very well. In terms of tools and communication, we use email and messages.

What did you find most impressive about them?

Sedin Technologies can have multiple resources working on a project at the same time. Overall, I'm delighted with their work, which has been a good experience.

Are there any areas they could improve?

I don't think there's anything they can improve on.

BACKGROUND

Introduce your business and what you do there.

I’m the former CTO of Aroma360. We’re a B2C company that sells a variety of scenting products, from reed diffusers to air conditioning scenting systems for office buildings. We have e-commerce and direct sales channels. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sedin Technologies?

I was initially looking for an in-house Salesforce development team. However, I was having a hard time filling these positions and decided to look for an outside consultancy company.

SOLUTION

What was the scope of their involvement?

Before working with Sedin Technologies, another colleague and me used to administrate the company’s Salesforce development. At that time, our company sold around $70 million yearly and had 100 sales representatives. We were overwhelmed on multiple fronts. 

Sedin Technologies has helped us analyze and identify our technical debt in this area and prioritize our tasks. They’ve helped us identify which issues we could resolve quickly and which ones we needed to gather more data for future work. We work with Sedin Technologies hand-in-hand on a daily basis. 

What is the team composition?

We’ve worked with different specialists from Sedin Technologies. I’ve worked with part of Sedin Technologies’ executive team, Madhu (Senior Project Manager), and a team of developers. 

How did you come to work with Sedin Technologies?

We initially had placed ads for our open positions, and Sedin Technologies contacted us through those ads. We reviewed their LinkedIn profile and portfolio and asked them to talk to some of their previous clients. I had a conversation with a company in Australia that helped me decide to go with Sedin Technologies.

How much have you invested with them?

We’ve invested around $250,000 with Sedin Technologies.

What is the status of this engagement?

We started working together in January 2022, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’m happy with Sedin Technologies’ work. They meet our expectations and feel like part of our team. Sedin Technologies thinks through our work process and requests. They make suggestions about things they think will work better for the project. 

Moreover, all of Sedin Technologies’ clients I talked to had positive feedback about their work. This is the first time I’m willing to do a review for a company on Clutch, even though I’ve been asked before. 

How did Sedin Technologies perform from a project management standpoint?

Sedin Technologies meets deadlines. We use Jira to track our project’s progress and tasks, and I check our Jira board regularly and track how long it takes Sedin Technologies to transition from one task to another.

We have a daily stand-up meeting and communicate on Slack throughout the day. 

What did you find most impressive about them?

I’m most impressed by Sedin Technologies’ executive team — they really care about our project. I’ve had other experiences before where colleagues ask questions geared towards delaying deliverables. At the beginning of our project, I worked with Sedin Technologies’ executive team to avoid these questions from their development team and be more action-oriented. 

Developers typically want to be specific to please us, which can often cause us to lose time. I wanted Sedin Technologies to deliver what I asked, and they’ve been able to do that.

Are there any areas they could improve?

The time zone difference has been frustrating from a business point of view. However, I understand this isn’t something Sedin Technologies can change. Although I wish we could meet at different hours, Sedin Technologies really covers our needs. 

Do you have any advice for potential customers?

I recommend having a clear understanding of your project before working with Sedin Technologies. I’ve learned not to share the ideation phase of the project if I don’t have any facts first.

BACKGROUND

Please describe your company and your position there.

My name is Stephen, Founder and Owner of EquipmentFX. I have owned and led a virtual / distributed work / outsource company for 15 + years providing marketing and technology consulting and implementation servicing the $1T “equipment” industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sedin Technologies, and what were your goals?

I have known and worked with Sedin and their founder, Dinesh, since 2015. The original project was an external search / scraping tool to organize equipment into categories based on user profiles and requirements. The second and current project was to design and build a SaaS product, a mobile application / desktop experience called the EquipmentFX “shop” application and platform. This platform facilitates a buying and selling experience in a true mobile, cloud first environment built in AWS with several advanced

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Sedin technologies because they have been in business for over 15 years, they have a flexible, technology agnostic team building approach that is flexible, affordable and RELIABLE. Sedin does an exceptional job with early discovery and formal requirements documents that clearly spell out a project’ deliverables, costs and timelines.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Stage 1 was early discovery lasting about 90 days;
• Stage 2 was to redesign and build an MVP / prototype for presentation to investors, 9 months to complete;
• Stage 3 was to build out additional features in a series of 16 total sprints to launch on the app stores, have a live, working product prepared for first users and feedback. All completed sequentially with review, QA, testing and feedback from several team member working together.

How many people from the vendor's team worked with you, and what were their positions?

The Sedin team ranged between 6 – 12 employees depending on resources at certain stages. Positions included a senior level business analyst, project manager, senior technical lead, a team of web and mobile developers and a professional design team of (3) that helped create the final product and experience. We had frequent check-ins from their CEO & COO to offer additional support, ideas and make sure we were happy with the progress.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The main outcome is a working product, successful submission to both app stores and continued support for additional features during our next phase. We’re able to add users and create the “shop” experience as intended, plus new ideas that make the shop experience even better than originally designed.

Describe their project management style, including communication tools and timeliness.

The workflow was exceptional and we established a cadence that worked for both of our time zones. We used advanced project management tools, consistent PPT presentations detailing features and completion and consistent communication online via chat, video and email.

What did you find most impressive or unique about this company?

Their ability to adapt to changing work and funding scenarios based on our project was most impressive and unique.  We started building during COVID which led to a series of delays, followed by delays caused by rising interest rates, so we had to adjust our funding schedule, they flexed to our needs and still delivered in less than ideal conditions on our end

Are there any areas for improvement or something they could have done differently?

Maybe promote and include more time on design in the early term, given the quality of their design team and ultimate complexity of the project given how many features we ended up including.