SalesRoads

BACKGROUND

Introduce your business and what you do there.

I’m the former founder and CEO of an online data backup and recovery company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SalesRoads?

We wanted more leads.

SOLUTION

What was the scope of their involvement?

SalesRoads created a script for the sales associates and managed our lead generation. They mainly did outbound lead generation by phone.

What is the team composition?

They provided a project manager and team of callers.

How did you come to work with SalesRoads?

We found them through a Google search.

How much have you invested with them?

We spent around $10,000 a month.

What is the status of this engagement?

We worked together from 2012–2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The profits from our partnership was nearly three times more than their price. They brought in so many leads that we had to hire more people to close the deals.

How did SalesRoads perform from a project management standpoint?

They were completely accessible and always available. They kept me updated, and we had weekly conference calls to track progress.

What did you find most impressive about them?

They were passionate about their job and wanted to help our business grow. I’ve worked with other call centers before, and SalesRoads was one of the best. They had a great company culture and worked well with our team.

Are there any areas they could improve?

No.

Do you have any advice for future clients of theirs?

Have a product that works well for cold calling and be involved with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of Williams Grant Writing. We write grants and research funding opportunities to help non-profits achieve their goals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SalesRoads?

While we understood there was a market for our service, we needed an external firm to scale up our lead generation and sales processes. We hired SalesRoads for the project.

SOLUTION

What was the scope of their involvement?

We’re a relatively new company, so we didn’t have sales scripts or formal approaches to offer SalesRoads when we first reached out to them. As a result, we began the engagement by providing them with as much information about our company as possible. They used that information to develop a sort of sales playbook. Once the playbook was complete, they started training people to position and sell our services. We gave them a list of potential clients and they started methodically working through the list via an outbound calling campaign. They perform the entire sales process from cold-calling to closing. We’re still working with them and have every intention of continuing the relationship.

What is the team composition?

We primarily work with a sales manager. She oversees the 2–5 salespeople that are allocated to our account. We also communicate with their owner as needed.

How did you come to work with SalesRoads?

I originally met their owner at an entrepreneurial organization. They had recently achieved a prestigious milestone, so I knew they were a credible company. As a result, I was confident they’d do an excellent job.

How much have you invested with them?

The price goes up and down each month, but we’ve probably spent around $200,000 thus far.

What is the status of this engagement?

We hired them in April 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our main goal related to lead generation was to build out partnership program client base. That’s our most expensive service and it provides us with reoccurring business. In one year, SalesRoads helped grow that program to include 32 companies. Their efforts have likely brought in around $1 million in revenue.

How did SalesRoads perform from a project management standpoint?

My life would be so much easier if every company we worked with operated as smoothly as SalesRoads. We gave them several sales objectives and they responded with solutions for each goal we laid out. I didn’t have to analyze each suggestion for pitfalls. Instead, they proactively communicate potential issues within each campaign and get ahead of problems. There was a lot of back and forth during the engagement’s early stages as they scrutinized various data points. Their subsequent feedback influenced the way we provide clients with our service. We usually interact via phone or email, but face-to-face meetings with their owner happen occasionally.

What did you find most impressive about them?

They’re a team of data-driven salespeople. Every sales firm makes similar claims, but SalesRoads actually delivers. Their goal is to create scalable campaigns that are repeatable and can facilitate measurable growth. Furthermore, they only accept customers with products or services that meld well with their capabilities.

Are there any areas they could improve?

No. They do great work for us, so I don’t have any significant criticisms.

Do you have any advice for potential customers?

The value they can provide depends on the client’s product or service.

BACKGROUND

Introduce your business and what you do there.

When I worked with SalesRoads, I was a business development manager at a Brand services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SalesRoads?

We needed a company to help us connect with small business owners who were in need of our services.

SOLUTION

What was the scope of their involvement?

They reached out to groups of business owners, set appointments for us, and arranged educational seminars or flash sales. They did most of their work by phone, but we also had a small group of people that knocked on the doors. They adapted quickly to what we needed and were very open to learning and collaborating with us.

What is the team composition?

They assigned about 6–8 members of their team to our project. They also had a supervisor who oversaw them and worked with us directly.

How did you come to work with SalesRoads?

They were recommended to us. We did extensive research into different companies and decided that SalesRoads was the best fit for us.

How much have you invested with them?

We spent around $500,000. They billed us on a monthly basis.

What is the status of this engagement?

We worked with them between December 2014 and August 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our metrics were based on sales and whether or not they were renewed. While most customers were renewing at a 60% rate, their customers were renewing at 80–85% rate. That was by far the fastest growing group within the department, quickly becoming the most important and successful part of our company's growth.

How did SalesRoads perform from a project management standpoint?

They were very professional and results-oriented. They always had our best interests in mind and became part of our team.

What did you find most impressive about them?

They're some of the most intelligent people I've worked with. Also, they're very flexible and could easily adapt when we changed things around.

Are there any areas they could improve?

There was nothing over those years that went wrong. We were very much in sync.

Do you have any advice for potential customers?

Keep an open mind. Make sure you communicate clearly and understand what they're communicating to you. I have a startup company right now, and I'll definitely bring SalesRoads in when we're more ready to work with them.

BACKGROUND

Please describe your company and your position there.

We’re a global manufacturer of hydraulics, pneumatics, and electromechanical components. My position E-business Lead Generation Manager and involves driving prospects and lead generation programs globally. We use outbound dialing as part of this.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SalesRoads?

We use them for project-based outbound dialing campaigns.

What were your goals for this project?

To generate marketing qualified leads in geographical and industry-focused projects.

SOLUTION

How did you select this vendor?

We based our decision on their experience in the industrial sector, as well as their ability to support short-term, project-based campaigns on an ongoing, ad-hoc basis.

They were able to provide package pricing based on a set number of hours, in addition to project management and training.

Describe the project in detail.

They began with approximately 142 hours of dialing, which elapsed over three weeks. Their services include project management support and training to dialers on a per-project base.

They also provide advice on our script writing and help conduct reviews with the end client to ensure sanctification. Qualified lead recordings are passed along for quality, training, and sales purposes.

What was the team composition?

Many of the dialers that work on our projects are consistent. That’s been valuable as they almost become an extension of our internal marketing team. There’s also a consistent project manager and account manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The campaigns have been extremely successful. Both our internal clients and distributors have been very happy with the results. We can attribute an ROI to the campaigns and show that to them. The outbound dialing continues to be a valuable tactic in our strategy to grow sales.

How effective was the workflow between your team and theirs?

The workflow is very easy and effective. They provide daily reports with recordings, as well as weekly reviews of the campaign to ensure our objectives are met.

What did you find most impressive about this company?

The ease of doing business with them is impressive. I have a great rapport with our managers.

Are there any areas for improvement?

No.

BACKGROUND

Introduce your business and what you do there.

I’m VP of new business development for a preventive healthcare PPO. We provide comprehensive physical exams for companies, targeting executives and then the total eligible population. In my role, I generate new business and look for potential clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SalesRoads?

Originally, we had an internal team of outbound call coordinators who would generate introductory calls for the sales representatives. However, we weren’t happy with the quality of the leads we received. We needed resources to help us generate new leads.

SOLUTION

What was the scope of their involvement?

They assigned outbound call coordinators who generated interest and scheduled phone appointments for potential leads. In particular, we charged them with contacting larger companies with dispersed, self-insured workforces. They spearheaded the outbound prospecting campaign, drawing on their research and database to identify targets. Once they called and secured the appointment dates, they would pass the contacts to our sales representatives, populating our calendars directly with prospective clients.

In terms of the call script, we collaborated with SalesRoads to train the coordinators to solely establish appointments. They didn’t need to know extensive knowledge about our programs; they only needed to know enough to pique the client’s interest. We approached calls geographically so that coordinators could navigate specific market nuances. This ensured that their team understood the script’s content, delivered the key messages, and then allowed our sales representatives to close the deal.

What is the team composition?

While I don’t know the total scope of their involvement, I personally worked with 5–6 sales representatives including a project manager who oversaw the call team. I believe that their team focused on the VP-level calls. I worked with other executive sales directors in charge of different regional markets, but I’m not sure if they used SalesRoads to book their appointments.

How did you come to work with SalesRoads?

I had previously worked with them numerous times for other clients and was impressed by their president’s commitment to producing high-quality prospect analysis. Because I didn’t feel our in-house call coordinators could generate the right leads, I convinced my boss to work with them. Although we don’t work with them today because our pipelines and trajectory have changed, we consider our engagement a valuable partnership.

How much have you invested with them?

As I’ve mentioned before, I’m unsure of the total cost because I don’t know if they’ve worked with other teams. However, I believe we spent more than $50,000.

What is the status of this engagement?

Work lasted from November 2016–September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

To determine the quantitative metrics, I’d have to examine the conversion rate for their generated leads. Unfortunately, we haven’t generated any reports so far, so I can’t speak on this front.

However, from a qualitative perspective, we value their responsiveness and willingness to do whatever we needed to accomplish our goals. We also built our sales pipeline based on SalesRoads’ contribution. Even now, I continue to recommend that they return to support our newer sales members, and I’ve even referred my personal acquaintances to work at SalesForce.

How did SalesRoads perform from a project management standpoint?

I worked extensively with their project manager who took care of everything. A responsive collaborator, she asked appropriate questions when necessary and made changes quickly. If we found a new lead or if they had an idea, we knew we could call or email them, and they would deliver results.

What did you find most impressive about them?

We appreciated their robust outbound prospecting campaign. They had an organized database as well as strategic research techniques that helped identify leads. As a result, we replaced our internal call coordinators with their team.

On a more personal note, I remember consulting for a tech company that wanted to increase their business. They had some spreadsheets with prospect names but couldn’t analyze them, so I reached out to SalesRoads’ president to review the data. Although my client ultimately didn’t use the information, it moved me how much time and effort SalesRoads invested in the analysis. I believe that they helped me because we had worked together before, and I really appreciated that.

Are there any areas they could improve?

I have nothing but the best to say about SalesRoads.

Do you have any advice for potential customers?

As with any outbound calling company, customers should provide clarity on their target audience and demographic profile including geographic location, age range, and title. This helps identify the best contact within prospective clients. Customers should also collaborate with SalesRoads to train their coordinators, ensuring that everyone understands the key messages and the call goals.

BACKGROUND

Please describe your company and your position there.

We're a marketing agency that focuses on data analytics and insights, helping our clients attract new customers using custom-set trigger points. I'm the sales director responsible for new client acquisition.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SalesRoads?

We're always looking for new opportunities and clients, so we reached out to SalesRoads to help with prospect identification and lead generation via their outbound calling services.

What were your goals for this project?

Our main goal was to increase sales, but we also wanted to build out a real pipeline for the first time. Another goal was to increase awareness of our brand in our market.

SOLUTION

How did you select this vendor?

Initially, we did test runs of three different vendors. SalesRoads was superior in terms of quality of work, customer service, and attention to detail when it came to delivering our message to target prospects.

Describe the scope of their work in detail.

SalesRoads is an end-to-end partner, which is one of the biggest positives in working with them. They take several steps pre-launch, including educational calls to learn about our business, prospects, goals, etc. From that information, they would build out a custom call script and approach. They report on results on a regular basis as programs are run, making sure we are satisfied with results at the completion of each campaign that we've worked on together.

What was the team composition?

Their president, David, is accessible, along with several program managers that I have worked with. There are at least 5–10 different individuals who have helped out on our programs over the last two years, but David is available as well to help with whatever is necessary.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This is the only company we have worked with that we have been able to prove ROI from our engagement. Overall, sales have increased in triple digits since the start of our collaboration. SalesRoads remains a consistent partner that we task with our outbound appointment setting.

How effective was the workflow between your team and theirs?

I have gotten to know my program manager personally over the time we have spent working together, so the workflow back and forth is seamless. From the start, SalesRoads has done a good job of making sure pertinent details are shared openly. Our communication has been strong.

What did you find most impressive about this company?

I‘ve always been impressed with their attention to detail, from the discovery phase to actual program execution and results reporting.

Are there any areas for improvement?

No other vendor has been able to match what SalesRoads has done for us in terms of outbound lead generation and appointment setting.

BACKGROUND

Please describe your company and position.

 I am the Founder of a financial services company 

Describe what your company does in a single sentence.

Finance support for ambitious businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SalesRoads to accomplish?

Drive additional leads

SOLUTION

How did you find SalesRoads?

• Online Search
• Referral

Why did you select SalesRoads over others?

• High ratings
• Referred to me
• Strong case studies

How many teammates from SalesRoads were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I contracted salesroads to build an appointment setting campaign for my business. The engagement started with a playbook that contained some strategy as well as call and email templates. After approving the playbook, they staffed sales reps to execute the playbook. The key deliverable / goal was the appointments set but the playbook was also a major milestone. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Salesroads set consistent appointments over ~8 months. Many of the appointments lead to qualified sales opportunities and new deals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Salesroads was very prompt and responsive

What was your primary form of communication with SalesRoads?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were committed to staffing exceptional talent, and it showed in every element of their work.

Are there any areas for improvement or something SalesRoads could have done differently?

nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the VP of marketing of a design agency.

Describe what your company does in a single sentence.

We are a research driven story telling agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VSA Prospecting to accomplish?

• Book Appointments

SOLUTION

How did you find VSA Prospecting?

Referral

Why did you select VSA Prospecting over others?

Referred to me

How many teammates from VSA Prospecting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Book at least two appointments per week.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Two meetings per week

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They provided weekly summaries and weekly meetings.

What was your primary form of communication with VSA Prospecting?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their ability to synthesize our information and translate it into sales vocabulary.

Are there any areas for improvement or something VSA Prospecting could have done differently?

Nothing tangible.

BACKGROUND

Please describe your company and position.

I am the Co-founder of FundStreet Technologies

Describe what your company does in a single sentence.

Financing for Small Businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SalesRoads to accomplish?

• B2B Appointment Setting

SOLUTION

How did you find SalesRoads?

Referral

Why did you select SalesRoads over others?

• Close to my geographic location
• Great culture fit
• Referred to me

How many teammates from SalesRoads were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Salesroads has been a trusted partner helping us generate and qualify leads for business financing products since 2021.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Salesroads outpeformed our internal center and drove much higher sales as we were scaling back up after Covid.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management Team was very responsive, even had a high level of involvement from the owner.

What was your primary form of communication with SalesRoads?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What is unique about Salesroads is their committment to deeply understanding our success metrics and focus on delivering ROI / Performance.

Are there any areas for improvement or something SalesRoads could have done differently?

Not really that we've seen. We're very happy with our ongoing partnership with them.

BACKGROUND

Please describe your company and position.

I am the CEO of Skyline Building Care

Describe what your company does in a single sentence.

Skyline Building Care provides commercial janitorial services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SalesRoads to accomplish?

• Create face to face appointments for our sales team

SOLUTION

How did you find SalesRoads?

Referral

Why did you select SalesRoads over others?

High ratings, Great culture fit, Referred to me

What was the size of SalesRoads’s team?

2-5 Employees

What was your primary form of communication with SalesRoads?

Virtual Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

SalesRoads was hired by Skyline Building Care to create sales appointments for our sales team. They created multiple face to face appointments with B2B prospects to offer a free quotation to offer our commercial janitorial services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Appointments

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The CEO David was involved at the beginning and stayed involved throughout the entire project. David brought in various team members to set up and execute the project.

What did you find most impressive or unique about this company?

I was impressed with SalesRoad's communication and execution.

Are there any areas for improvement or something {provider_name} could have done differently?

I was happy with the outcomes!