RSO Consulting

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager a small off-grid solar e-com business in New Zealand

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RSO Consulting, and what were your goals?

We hired RSO to help us with SEO and SEM, and some of the related digital marketing tasks that affected them

SOLUTION

How did you select this vendor and what were the deciding factors?

I have worked with RSO previously at another start up in New Zealand and found the relationship beneficial.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We began with a kick off meeting and site audit to identify areas that needed work and budgets, then his team got stuck in and gave us a number of recommendations to work on and helped us create any relevant content needed for their work like digital advertising assets.

Over the next two years they've continued to manage our digital advertising (google ads etc) and have run a number of A/B tests, created and maintained reporting, the full run of SEO related tasks from keyword research to content creation, and a number or other small tasks in between.

How many resources from the vendor's team worked with you, and what were their positions?

We work with three key staff, Rob, Candice, and Anneliesz, who are our account manager, SEM contact, and SEO contact respectively.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The digital advertising campaigns have been hugely successful. We're running a range of campaigns including shopping, search, display, and video, and together they have a ROAS of around 1000%. We've also seen our SEO improve greatly, I don't have exact numbers but we went from relatively obscure to appearing in position 1 for most of our preferred searches.

How effective was the workflow between your team and theirs?

We have zoom meetings twice a month to discuss progress and action items, with a live report we can check at any time. The team are always quick to respond to our email enquiries even with time zone differences.

What did you find most impressive or unique about this company?

They have a breadth of knowledge that allows us to ask them almost any question about e-com and digital marketing, and even if they don't have an answer they do their best to find one for us.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind!