Rondesignlab

Introduce your business and what you do there.

Payer Compass is one of the leading companies in the healthcare claim pricing industry. We process millions of healthcare claims and provide transparent information to our users and members so that they can find high-quality and affordable healthcare. I’m the VP of R&D within the company, so I run our engineering side.

What challenge were you trying to address with Rondesignlab?

Rondesignlab helps us with the UI/UX designs of our several different initiatives around our provider- and member-facing systems.

What was the scope of their involvement?

Rondesignlab is basically in charge of all the UI/UX designs for all of our systems. We have several systems that help people find the right doctors. Our users might consider a series of complex variables to look for these healthcare services, such as knowing if the doctor accepts their insurance coverage and how much the procedural costs.

Rondesignlab is very instrumental in taking these complicated ideas and distilling them into very simple user-facing information, so people unfamiliar with the healthcare jargon can easily understand and leverage the information to make better healthcare decisions.

They’ve designed several projects for us. The latest one was Compass Connect, a tool for our clients to go online and find a doctor. They can select specialties, procedures, or bundles of procedures, and the system shows them a list of doctors that meet their needs to help them find a provider.

What is the team composition?

I only work with Ron (Co-Founder), who acts as the lead designer.

How did you come to work with Rondesignlab?

They were recommended to us by another agency whom we work with.

How much have you invested with them?

We’ve spent around $100,000–$120,000.

What is the status of this engagement?

We started working together in late September 2020, and they’re still actively working with us. They constantly help us improve our systems.

What evidence can you share that demonstrates the impact of the engagement? 

Design is typically difficult to measure numerically, specifically in our case, where we can’t A/B test our way through many different designs. However, we’ve received very positive feedback regarding how well the UX has turned out and how easy our systems can be used and understood.

We’ve also received many compliments from both our internal marketing team and our customers about the fact that our systems look great — that’s what we’re looking for in a successful design.

How did Rondesignlab perform from a project management standpoint?

Rondesignlab is very punctual, and with almost no exception, they’ve delivered when they’ve promised. They’ve done a pretty good job communicating expectations and developing a process that allows them to get us from start to finish in the timeframes that we agree upon.

From our perspective and experience working with other designers, they’re one of the better-organized groups.

Rondesignlab participates in all of our Microsoft Teams’ discussions, and we leverage Atlassian’s toolset. Ron is very familiar with Jira, so we use it to interact and manage the project.

What did you find most impressive about them?

Rondesignlab has a very good eye for what is modern and what looks good while making it functional. They’re one of the best firms that can take a complicated concept from a usability standpoint and make it accessible to users. Doing that while making things look good is art, and they’re very good at it.

Are there any areas they could improve?

Honestly, we don’t have any complaints about Rondesignlab’s work, nor any constructive feedback for that matter. There’s always the possibility to look back at our work to improve it. However, given the constraints that we worked with them under, they’ve always delivered.

Do you have any advice for potential customers?

Be very willing to share the big picture. I’ve found that Rondesignlab’s designs are more successful when they understand the big picture of the project and its goals, and it works better than just giving them a set of requirements.

Their strength is taking the idea and figuring out how to make it look good and accessible. Giving them context and freedom brings in the best results.

Introduce your business and what you do there.

I’m the head of the product for the company and also in charge of the tech team. We provide a product catered to real estate brokers, it’s a matchmaking service similar to Tinder, bringing together demand and supply.

What challenge were you trying to address with Rondesignlab?

We’d launched the app a year back, but a lot of people didn’t understand the matchmaking system. Our entire business depended on it, and we had a major challenge in terms of UI/UX.

What was the scope of their involvement?

Rondesignlab provided UI/UX design services. We started with the ideation and problem-understanding phase. The team studied the UX problems our users were having and came up with proposed solutions. Additionally, they presented a couple of screens we hadn’t thought of before, one of them being a different kind of chat between the two brokers being matched. They even proposed a new app navigation flow.

Given that the app was already live and we weren’t trying something out for the first time on a whiteboard, the challenge was to not deviate too much from what we had. We needed to solve problems in incremental steps. In the end, we implemented Rondesignlab’s designs using our own tech team.  

What is the team composition?

I believe there were three people from Rondesignlab involved, including a designer and a project manager.

How did you come to work with Rondesignlab?

We’d worked with a design agency before and were looking for one that could solve our business problem. We looked at Dribbble for inspirational work done by various people and found that the designs by Rondesignlab were simple and unique.

How much have you invested with them?

The project’s total cost was around $10,000.

What is the status of this engagement?

The design project ran between July–September 2020. 

What evidence can you share that demonstrates the impact of the engagement?

The chat feature was something that was very rarely used before the new design and we saw a significant jump after that. Our team is still implementing the rest of the screens so I can’t speak about their impact yet. But we are sure that we’ll be continuing with Rondesignlab for other work.

How did Rondesignlab perform from a project management standpoint?

They surpassed our expectations, delivering the wireframe work in two weeks instead of four. They were right on point and the communication was also really good. We had Zoom calls every two days, and we also used email and WhatsApp.

What did you find most impressive about them?

Rondesignlab has tackled a broad spectrum of UI/UX problems. They really understood what we needed and it reflected in their work. They did in two weeks what would normally take 1–2 months, from research to design. Speed was something that really mattered and Rondesignlab was on top of it.

Secondly, a lot of agencies tend to overuse animations and color combinations. That’s why I was impressed with the simplicity of Rondesignlab’s work.

Are there any areas they could improve?

I don’t have anything to suggest on areas for improvement.

Do you have any advice for future clients of theirs?

Rondesignlab was good at coming up with relevant questions. If the client answers those, the team will deliver a good solution. Most of all, they conduct multiple user interviews and requirement gathering meetings.

Please describe your company and your position there.

I am the co-founder of an online decor rental website.

For what projects/services did your company hire Rondesignlab?

We hired Ron Design Lab to develop and design our website.

What were your goals for this project?

To develop a website for our rental company that included a landing page, customer login, product pages, and cart. We also hired them to design the website, we had a few meetings to discuss our expectations (although they were not met).

How did you select this vendor?

We found them online and were inspired by their Instagram (although the final product was very poor compared to the services they advertise).

Describe the project and the services they provided in detail.

We hired Ron Design Lab to develop and design our website. Unfortunately, it was a costly mistake that we regret to this day. After months of work, lots of miscommunications, and poor results on their behalf, we never received a final product. In fact, two weeks post our goal launch date we were forced to create a website on our own as Ron Design Lab was unable to finish the site as discussed. It was a huge disappointment working with them because not only were they not able to provide us with a working site, they also were the sole cause of our delayed launch. And even after not providing the services they promised, they refused to refund us. The minimal work they did do was very poor considering the cost of their services. When they implemented the finalized design, there were a number of bugs, and rookie mistakes (like words bleeding into photos and inconsistent section sizes). After terminating the project we have decided to work with a law firm in Ukraine to help us retrieve some of the losses from this project.

What was the team composition?

We worked with only one individual, it's unclear how many people were on his team.

Can you share any information that demonstrates the impact that this project has had on your business?

Working with Ron Design Lab was by far the most costly and time-wasting mistake we made during the launch of our company. They were not able to deliver a website by our original launch date (despite communicating they would be able to), and even after postponing our launch twice more, they still did complete the website. Plus the work they did finish was not up to par with their advertised services. We were constantly sending them emails to fix bugs and design errors that were rookie mistakes.

How was project management arranged and how effective was it?

The worst project management we experienced from all the companies we worked with during the launch. They didn't provide any updates or a timeline of their work schedule. Throughout the project we worked with only one individual who was constantly making excuses about delaying our project and who only delivered results after numerous requests and emails. It was very poorly managed, and in the end, they weren't even able to finish our project on time.

What did you find most impressive about this company?

The work they showcase online is very impressive and what originally inspired us to work with them. Unfortunately, the work they provided was not even comparable. It was like we hired a completely different company.

Are there any areas for improvement?

Time management, communication, fair pricing to start. But I would also recommend they update their website to showcase projects they are able to offer, as our website looked like it was created by someone with no prior experience and the design was not only outdated but an embarrassment for the price.

Please describe your company and your position there.

I am the CRO at a consumer technology company headquartered out of Bucks County, PA.

For what projects/services did your company hire Rondesignlab?

Our company is a start-up so we hired Rondesignlab to assist us with wire-framing a mobile application.

What were your goals for this project?

Our goals were to hire a UI/UX designer to assist with building a user friendly application that reduced the workflow required to maintain a complex system.

How did you select this vendor?

My team and I selected this vendor after an extensive interview process and a thorough portfolio review.

Describe the project in detail.

Upon signing on with the vendor, we moved quickly into design meetings and screen development. The speed in which we wanted to maintain was always kept.

What was the team composition?

As we are a small business, our top developers were engaged regularly to ensure the needs of the application were conveyed. The marketing team had weekly checkins to confirm brand identity was being maintained.

Can you share any outcomes from the project that demonstrate progress or success?

Within a 5 months duration, the project concluded with over 150 wireframes needed to make our application functional.

How effective was the workflow between your team and theirs?

Daily meetings took place to collaborate on flows and the overall look and feel of the application. Timelines were always kept and communication was impeccable.

What did you find most impressive about this company?

The attention to detail and consistent flow of inspiring ideas were what impressed us the most. The vendor was always bringing something fresh to the table with the priority to meet our needs being #1.

Are there any areas for improvement?

We are extremely satisfied with the outcome and will certainly look to this vendor should we require more UI/UX experience with our next project.

Please describe your company and your position there.

I am the Marketing Director at Chassie, a custom desk startup.

For what projects/services did your company hire Rondesignlab?

We turned to RonDesign Labs' team for support in conceptualizing + designing our site for mobile + web from scratch.

What were your goals for this project?

Create a beautiful website for desktop + mobile that clearly educates users about Chassie + its customization process

How did you select this vendor?

RonDesign responded to our ad on Dribbble. Their portfolio was so impressive + we immediately knew we wanted to work with them.

Describe the project in detail.

Chassie needed a mobile and desktop web design. This was a soup to nuts kind of project. At first, we had no wireframes or idea of what we really wanted the project to look like. We only had examples of websites we liked as inspiration for designers to work off of. The site had to include a homepage, customization page, gallery page, and checkout experience.

What was the team composition?

There were web designers and project managers involved in this assignment. They collaborated with me on ensuring that the overall look and feel of the design suited Chassie's standards.

Can you share any outcomes from the project that demonstrate progress or success?

As a company that's pre-launch, Chassie realized that conceptualizing what our website needed to look like was a huge challenge. RonDesign stepped right up to the plate, coming up with strong wireframes for our homepage, customization pages, and checkout experience without a hitch.

How effective was the workflow between your team and theirs?

RonDesign's team was very easy to communicate with. Their project manager was wonderful + updated us on all aspects of the website's design development.

What did you find most impressive about this company?

I found RonDesign's team to be very open to feedback, expressing no issue amending concerns quickly. They cared a great deal about bringing our vision for the site to life.

Are there any areas for improvement?

RonDesign's team was an absolute pleasure to work with from beginning to end and I would love to work with them again on any project moving forward.

Introduce your business and what you do there.

I’m the lead developer for a small startup.

What challenge were you trying to address with Rondesignlab?

We had limited resources in-house and needed help with user experience and design.

What was the scope of their involvement?

Rondesignlab designed a CRM platform for athletes. There was an online system with all of the features and functionalities that was already released to the public. The system needed to be redesigned to look more user-friendly. Their team could work freely, defining the scope how they wanted.

What is the team composition?

We had one main contact, and there was a team of designers.

How did you come to work with Rondesignlab?

We found Rondesignlab through a freelancing website. After making a shortlist of different design and UX companies, we sent those companies a project description to see how they would respond. We liked Rondesignlab’s answer the best and gave them a smaller project. Since we were happy with their work, we began the larger project with their team.

How much have you invested in them?

The project cost between $20,000–$30,000.

What is the status of this engagement?

We worked with Rondesignlab from June 2017–December 2017.

What evidence can you share that demonstrates the impact of the engagement?

We’ve received positive feedback about their work.

How did Rondesignlab perform from a project management standpoint?

At the start, we had to learn how to communicate with each other, but after that, not a lot of management was required. We received continuous delivery of the work and gave them constant feedback. Skype was our main communication tool, but we had another software that allowed us to send designs back and forth.

What did you find most impressive about them?

We’ve happily continued our engagement with Rondesignlab, working with their team on different projects.

Are there any areas they could improve?

No, not really.

Do you have any advice for potential customers?

Nothing comes to mind.

Please describe your company and your position there.

I'm the CEO of Teooh. I'm an entrepreneur who invests in VR/AR companies.

For what projects/services did your company hire Rondesignlab?

We hired Rondesignlab to create the original landing page for Teooh’s website. 

What were your goals for this project?

We wanted to activate hundreds of email sign-ups on our website. 

How did you select this vendor?

They were recommended by friends in San Francisco.

Describe the project and the services they provided in detail.

Rondesignlab worked on building the website landing page. They sent us comps to review every day and send our feedback.

What was the team composition?

We had one main point of contact who led the project on their end.

Can you share any information that demonstrates the impact that this project has had on your business?

They helped us raise our seed round funds, led by General Catalyst and other VCs. We were so happy with their work. We ended up getting thousands of emails from the website because their design features a prominent email sign up form.

How was project management arranged and how effective was it?

Our key point of contact was awesome to work with. It was easy to communicate with him and he was always responsive. The whole team paid close attention to detail. 

What did you find most impressive about this company?

Rondesignlab’s speed and quality of delivery were better than most agencies.

Are there any areas for improvement?

There's always room to improve, but I loved working with them. In fact, we’re hiring Rondesignlab again right now.

Introduce your business and what you do there.

I’m the CTO of The Naga Group AG, a FinTech company.

What challenge were you trying to address with Rondesignlab?

We were building a new exchange for virtual goods, such as game items. We had a good connection with the German stock exchange, and they were interested in extending their exchange functionalities, including the exchange of virtual goods. We were looking for a partner that could create a modern design for our products.

What was the scope of their involvement?

We needed exceptional design and UX for this virtual exchange. There were several competitors on the market, and our idea was to create outstanding products with extraordinary UI/UX. Our developers built the core functionalities, and we provided pictures and scripts for how the design should work. For example, if a user pressed a button, a window would appear and display the given information.

What is the team composition? 

We worked with around 3–4 people from their team. We discussed the terms of the collaboration and basic workflow with Ron (Co-Founder, Rondesignlab), after which we worked with his designers.

How did you come to work with Rondesignlab?

We searched for a partner that had experience with projects like ours, and we found Rondesignlab. We had two main criteria. First of all, we wanted to find a company with a good portfolio of shops, exchanges, and virtual markets. We needed someone with good experience in this area because it was new for us. The second criterion was price. Rondesignlab had a reasonable price as well as a good portfolio. The collaboration with Rondesignlab was exceedingly successful.

How much have you invested with them?

Their typical hourly rate is $50–$70. That’s an extremely competitive rate.

What is the status of this engagement?

We worked with Rondesignlab between February–August 2017. This was our first project together, but we’ve had several others with them since.

What evidence can you share that demonstrates the impact of the engagement?

Rondesignlab delivered the project successfully and for a fantastic price. Everything was perfect. They have remarkable R&D skills.

How did Rondesignlab perform from a project management standpoint?

They started the project after a two-week research period, and we worked with them daily after that. We exchanged proposals, deliverables, and feedback continuously. They provide great communication. We had a great time developing the UI.

Everything was done professionally and well. We didn’t experience any delays or bureaucracy from their side. Contract and payment matters were solved directly with Ron, and the professional design questions were solved with his designers. Rondesignlab always made accurate estimates.

What did you find most impressive about them?

Rondesignlab isn’t unique, but other agencies charge 10–20 times the price. Rondesignlab does a great job for a small price. They have an excellent price to quality ratio. They wouldn’t be a good fit for an enterprise-level company, but they’re perfect for startups and small companies.

Are there any areas they could improve?

Everything was seamless, fast, and completely satisfactory for us, so I have no recommendations to give.

Do you have any advice for future clients of theirs?

If the client is looking for a solid, modern design for a reasonable price but without any genius or alternate visions, I can 100% recommend Rondesignlab. If they have a special, unique vision, it may be better to find a partner that has more specialists in place. Rondesignlab is ideal for ordinary projects like small markets or one-page shops. 

Introduce your business and what you do there.

Our company was building a cryptocurrency wallet for corporations. I’m the CTO.

What challenge were you trying to address with Rondesignlab?

Our main issue with this wallet was getting the pipelines and background functionality working within a short timeline. We had high expectations, and the product had to look amazing.

What was the scope of their involvement?

The product is an online cryptocurrency wallet that operates similarly to other exchanges. The first step was to wireframe the product based on the sensibilities and experience of our target user. We wanted to make sure usage came with a very low learning curve. That part took three weeks to a month and was very thorough.

Once we agreed on wireframes, we gave them all our marketing content, logos, and everything else we use in that array. They incorporated our color coding into the designs within a week, then returned with two or three different design concepts. We took them back to our stakeholders and gave our feedback. The result looks very innovative, but also very simple.

What is the team composition?

I work directly with their team lead.

How did you come to work with Rondesignlab?

They extracted what we wanted and put all of that into the final product. We decided to spend the extra money, and we went with a company that had experience in the cryptocurrency space. I went through 20-30 other designers, and they were definitely the best.

The products cryptocurrency users are familiar with are very different from the mainstream. I started by looking at design sites with providers who had experience with those products. I spoke with a vendor database that provided a few options. The key thing that sold me on Rondesignlab was their previous experience in cryptocurrency. One of their previous products was an exchange that was very similar to what we wanted, which was the primary reason we chose them.

How much have you invested with them?

Over a little more than two months, we spent about $25,000.

What is the status of this engagement?

The project ran from about August-October 2018.

What evidence can you share that demonstrates the impact of the engagement?

Customers love the look and feel of the product, and the initial reactions are always about the design. We're still working through bugs, but that's not on Rondesignlab. Customer response is a testament to how great their design is, and I want to hire them again for our next product.

How did Rondesignlab perform from a project management standpoint?

They were very good project managers. There was a six-hour time difference, but we spoke once a day for about 15 minutes. Every day, they delivered what they promised. If there was ever a delay, they gave notice and always had a good reason. They're better organized than I am. They set realistic expectations from the beginning, and they fulfilled all their promises. This was a two-month project, and we only had two days with any kind of delay.

What did you find most impressive about them?

They're thoughtful, and they take criticism well. Their unique talent is in their ability to extract goals and ideas and put them into an excellent final product. Their portfolio demonstrates a lot of wow factor that their competitors lack.

Are there any areas they could improve?

My only criticism of their work is their grammar. Our interactions had a lot of spelling mistakes or inaccuracies, but those never made it into the final product. Other than that, they were always flexible and never missed a call. They're pleasant to work with, and I liked how well they managed expectations.

Do you have any advice for potential customers?

Be comfortable with giving criticism and explaining everything. They're very thoughtful, but it's important to explain both what you want and why you want it. Detailed communication really helped us get an excellent product.

Introduce your business and what you do there.

Blueroots Technology GmbH develops the skill management software skilltree.

What challenge were you trying to address with Rondesign Agency?

We were developing a software and we needed vendor to help us with UX/UI design.

What was the scope of their involvement?

Rondesign Agency designed the user interface for our software, so that we could give it to the programmers who were working alongside them. We sent them some drafts and a document describing the individual features, and Rondesign  did the rest of the work. They were able to complete the work in two months, staying within our timeframe.

What is the team composition?

I mostly interacted with three members of their team, including their founder and a programmer.

How did you come to work with Rondesign Agency?

Our lead developer is Ukrainian, so he was searching for a Ukrainian company. Rondesign Agency has a fairly big online presence, so we got in touch with them.

How much have you invested with them?

We spent a little more than $10,000.

What is the status of this engagement?

We worked with them between October–December 2018.

What evidence can you share that demonstrates the impact of the engagement?

We had a lot of complex features and we wanted our users to understand those features and be comfortable operating the software. Rondesign Agency met all of our needs. Our internal team is happy with both the design and the logo they’ve created.

How did Rondesign Agency perform from a project management standpoint?

They completed the job on time, so we were very satisfied. They used a special website for designers that allowed them to collaborate and see our feedback.

What did you find most impressive about them?

They took their time to really understand our needs and challenges. Also, they have a positive company culture.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Plan in advance and know your timeframe. It took us some time to figure out our schedule before we could include it in the contract.