What evidence can you share that demonstrates the impact of the engagement?
Their work over the last three months has been more than satisfactory. We plan to continue using their services in the future. It’s hard to mention specific metrics, given the short engagement time we’ve had with them and the nature of our product. We’re a young startup, but they’ve contributed significantly in terms of increasing our customer base.
Our uninstall and crash rates have come down as a consequence of their interventions. The backend WordPress system works smoothly thanks to their work. We’ve increased the number of stories we’re able to publish per day and the general efficiency of our editorial staff has increased as well. It’s difficult to give specific numbers to these items, but the general trend has been positive.
How did RipenApps perform from a project management standpoint?
They were quick to grasp on to things and understand our expectations. They’re a good team to ideate with in terms of product as well as services. It’s helpful for an entrepreneur to work with a partner who can come up with technically-feasible ideas.
We interact with them multiple times per day and we appreciate having a single point of contact for each product line. They’re streamlined in their interactions; the turnaround time is as good as it could be.
We can call them if we have a crisis, no matter what time of day or night. Their ability to build the relationship has been great, but we’ve also reciprocated well. Apart from some initial issues around timelines and expectations during the first two weeks—which are typical for any new client-provider relationship—we haven’t had any challenges. Despite some issues, they’ve handled everything well.
What did you find most impressive about them?
They’re very approachable and are a team we can count on. Even if a developer is very good, not being available in a crisis will negate all their abilities. RipenApps is not only technically sound, but also very available. They operate in a tough space that requires the team to be on its feet, which they manage very well.
Are there any areas they could improve?
We experienced some initial delays stemming from inaccurate timeline estimations, but they were fixed quickly. They were receptive to feedback from the minute we brought it up, then things started improving quickly. Whatever shortcomings the team may have, they do their best to work on them.
Do you have any advice for future clients of theirs?
Our experience has been very good, finding them to be a company with a solid technical team and mobile app experience. I would definitely recommend them to anyone exploring such an opportunity.
In terms of general advice, it’s important to plan everything well during the first 10% of the engagement timeline. This will allow the team to take a more in-depth approach later on.