Rendr Software Group

BACKGROUND

Please describe your company and position.

I am the Founder of a brand management company

Describe what your company does in a single sentence.

We are a UK based consumer brands management company specialising in sustainability brands and products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rendr Software Group to accomplish?

• Provide strategic consulting on our technology infrastructure.
• Develop a Shopify store for one of our brands
• Develop and launch a website for our holding company.
• Develop a strategic for automating all of our BI reporting.
• Consultation on a subscription solution for a second Shopify website

SOLUTION

How did you find Rendr Software Group?

Referral

Why did you select Rendr Software Group over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Rendr Software Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We appointed Rendr primarily to provide consultancy services for our technology ecosystem as we run several websites and deal with many manual BI reports. In addition, Rendr upgraded our existing company landing page with a better design and launched a new Shopify store for us. Key deliverables:

• Provide technical consulting on several key aspects of our operations:
  • most appropriate platforms
  • BI reporting
  • Shopify subscription solution.
• Implement new company landing page.
• Develop technical BI strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

So far, just the launch of two websites but in the future we’ll be looking at conversion performance and savings through automating our BI projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rendr’s PM was fantastic as they use a flexible and what they refer to as a ‘semi-agile’ process. They use Notion to manage tasks, timelines, risks and issues.

What was your primary form of communication with Rendr Software Group?

Virtual Meeting

What did you find most impressive or unique about this company?

Rendr Software Group is unique as they greatly understand businesses' needs from a commercial perspective. Most tech companies are too technical to understand business needs, which has been a real problem for us in the past. They are also super quick with their development projects, and we were really surprised how quickly they got to the MVP stage.

Are there any areas for improvement or something Rendr Software Group could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of ingfit

Describe what your company does in a single sentence.

Online health food e-commerce platform with its own international consumer brand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rendr Software Group to accomplish?

• Develop an in-house Order Management System (OMS) - B2C & B2B.
• Develop a customised BI system.
• Develop a checkout delivery date picker solution for our Shopify store.

SOLUTION

How did you find Rendr Software Group?

Online Search

Why did you select Rendr Software Group over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Company values aligned

How many teammates from Rendr Software Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I was formerly the CEO of a company called Ingfit out of Dubai and appointed a Rendr to support the development of an in-house technical system to meet the following objectives:

1. Order Management System (OMS): To handle customer orders from various sales channels, process these orders efficiently, manage inventory, and ensure smooth order fulfillment.
2. Customer Relationship Management (CRM): To manage customer interactions, track customer data, and improve customer satisfaction and retention.
3. Inventory Management System: To keep track of stock levels, manage reordering processes, and ensure optimal inventory levels are maintained.
4. E-commerce Platform Integration: To seamlessly integrate with our e-commerce website and other online sales channels for real-time data synchronization and streamlined operations.
5. Analytics and Reporting: To provide comprehensive data analysis and reporting capabilities for informed decision-making.

Additionally, the CEO of Rendr operated as our virtual CTO, overseeing the technical development and implementation of this system and setting the strategic direction for our company from a systems perspective.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There were a number of clear technical deliverables for the project; however, as Rendr is very commercially focussed (not just technical), we focussed on a number of business performance metrics.

Technical deliverables:

1. Checkout date picker.
2. Enhanced checkout and cart.
3. Internal web app with user logins and admin.
4. Automated workflow for B2B supplier orders.

Commercial measurable outcomes:

• Sales Growth: Achieved a 20% increase in online sales through checkout enhancements.
• Operational Costs: Lowered operational costs by 15% through streamlined processes and better resource management.
• Customer Satisfaction: Increased NPS by 10% due to improved order accuracy and better management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rendr Software Group was super responsive. They attanded a weekly update meeting without fail. We operated in Agile mode meaning there was no waterfall style project plan, we just developed in "sprints" and iterated over time. The results of this method were super impressive and we were quick to deliver an MPV.

What was your primary form of communication with Rendr Software Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Paul is very unique in that, as well as being a technical genius, he has a background in marketing and has a broad understanding of business requirements. He has a very strong understanding of the commericial aspects of operating contemporary businesses and applies his technical expertise to solve complex operational problems with software. 
The entire team is encouraged to operate in this way which speaks volumes about Paul's leadership and vision in how technology can be used to make improve businesses.

Are there any areas for improvement or something Rendr Software Group could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am an Executive at Graedon Enterprises, Inc; Doing Business as (DBA) The Peopole's Pharmacy

Describe what your company does in a single sentence.

We are a syndicated radio show on >200 NPR stations/repeaters, a podcast, a syndicated newspaper column (King Features Syndicate), a newsletter with over 150,000 subscribers and an online health resource www.PeoplesPharmacy.com.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Rendr Software Group to accomplish?

• Create the most up-to-date, user-friendly health website possible
• Make our health information easily accessible around the world

SOLUTION

How did you find Rendr Software Group?

Referral

Why did you select Rendr Software Group over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Rendr Software Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Rendr has done it all for us. This is an amazing organization. We started with a complex website that provides a great deal of health information designed for consumers and health professionals. 
In addition, we host a radio show that is heard on over 200 NPR stations/repeaters, so we needed excellent audio interface. We post a podcast that is downloaded around the world. We also have a robust e-commerce business for body care products. There is also a very active electronic newsletter that goest out to >150,000 subscribers. 
Rendr also manages our numerous eGuides and has created easy access to our visitors. It is a state-of-the-art web designer and the backend is nothing short of extraordinary! These folks are incredibly knowledgeable about anything and everything needed for the best website, e-commerce, and online publications that anyone could imagine. We have been with them >10 years so we have had a LOT of experience with Rendr.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything works! We have a LOT of balls in the air and Rendr makes them all take off and land smoothly. That includes the website in general, the e-commerce aspect of the site, the email interface, the electronic newsletter, the podcast, search, you name it. After 10 years Rendr just keeps getting better! By the way, Rendr is a relatively new name for this service. When we started it was Loud Noises.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Rendr is very good about hitting deadlines. If something takes a bit longer than planned, we are always notified. We have never been delayed. If we have something that deserves immediate attention this organization hops on it promptly. We would not have stayed with this organization for over 10 years if it had not delivered everything expected and more.

What was your primary form of communication with Rendr Software Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

State of the art programming. Rendr is always ahead of the curve when it comes to new developments. They are 5 steps ahead of the competition when it comes to the next big thing. They are extremely responsive to special needs of a client. We have a very large website with many moving parts. Our needs are diverse. Rendr Software Group adapts to our unusual needs without a blink. Really impressive flexibility no matter what we throw at them.

Are there any areas for improvement or something Rendr Software Group could have done differently?

We have no complaints that I can think of at this time. When they are on big deadlines for other clients it may take a day or two for them to respond to minor issues on our website...but if something important comes up, they always get back promptly.