ReloadUX

Please describe your company and your position there.

I’m the Marketing Director and web director for a Cyber Security Consulting and services firm.

For what projects/services did your company hire ReloadUX?

We initially hired ReloadUX to transform our website into a PWA.

What were your goals for this project?

We were hoping to not only redesign our website to make it a more pleasant experience, but to also make it more responsive on mobile browsers.

How did you select this vendor?

We used Clutch to find qualified companies that could help, and eventually narrowed it down to three and chose ReloadUX.

Describe the project in detail.

The first stage was a kickoff involving internal stakeholders. We had a 5-day workshop where we tried to understand the challenges around the UX and potential challenges. We also collected customers and companies that we wanted to be part of this user research project.

After the kickoff, they conducted stakeholder interviews. In the months after that, they conducted interviews with different companies and users. They then collected this data to design the UI & UX that suited the end users, and went onwards with development.

What was the team composition?

There were 6 members in the kickoff team including business analysts and researchers. The development and design team consisted of 4 people.

Can you share any outcomes from the project that demonstrate progress or success?

The new design was met with unanimous applaud be it customers or internal stakeholders. Our page speeds also improved drastically.

How effective was the workflow between your team and theirs?

It was very efficient and specialized Project Management tools like Jira, Giithub, and Project Wikis were used to ensure complete transparency as well as on time and on budget delivery.

What did you find most impressive about this company?

They were extremely patient when it came to understanding our demands and requirements, and were quick when it came to learning how we operated and how we wanted things done. Everything we wanted (and more) was done without a fuss and the end results were far better than we were expecting.

Are there any areas for improvement?

They were exceptional throughout the 4 months of our engagement. We are very pleased to have worked with them.

Please describe your company and your position there.

I am the CTO of a game development company which makes high-profile web, desktop, and mobile applications. Our marketing team was handling all of our leads manually, and a lot of them were getting lost, so we decided to build a lead management system.

For what projects/services did your company hire ReloadUX?

We needed them to design the UI/UX of our lead management system.

What were your goals for this project?

We wanted a user-friendly and powerful interface with simple workflows for our marketing team.

How did you select this vendor?

One of our partners had already worked with them and recommended their work. We contacted ReloadUX and reviewed their portfolio, then chose them.

Describe the project in detail.

They designed the UI/UX for our lead management system.

What was the team composition?

We worked with UI/UX designers, researchers, and frontend developers.

Can you share any outcomes from the project that demonstrate progress or success?

Our marketing team is now managing all of the leads properly, which has increased their productivity. Our management is really happy with the results of the system.

How effective was the workflow between your team and theirs?

Their workflows are effective and transparent. They gave us weekly reports on the project. Their project manager ensured that they delivered the project on time, and we could see their progress through their tools.

What did you find most impressive about this company?

They handled all our queries and responded to us on time.

Are there any areas for improvement?

I think the cost they are charging is a bit high.

Please describe your company and your position there.

Our cognitive SaaS platform distills news and social media into actionable triggers for sales reps. We provide digital insights about companies and DISC analysis for more than 500 million decision-makers. I'm the marketing manager. 

For what projects/services did your company hire ReloadUX?

We wanted to redesign our mobile application with simple workflows and great UX so that our users get the required insights with just a few clicks.

What were your goals for this project?

We needed to build a mobile interface that presented insights and information in an efficient way.

How did you select this vendor?

One of their business development executives reached out to us, so we scheduled a call and gave them a trial project to gauge their expertise. After seeing the results, we selected them.

Describe the project in detail.

They built a mobile application with a simple yet powerful interface, which attracts users and delivers a brilliant experience.

What was the team composition?

The team included UI/UX designers, researchers, and a project manager. 

Can you share any outcomes from the project that demonstrate progress or success?

They delivered the requested results. Our application is available on the App Store, and users are happy with its UX and workflow. We were happy with the outcome

How effective was the workflow between your team and theirs?

Their workflow was streamlined. Their team even visited us to discuss the project. Both teams worked together well to complete the project on time.

What did you find most impressive about this company?

Working with their design team was a pleasure. Their ideas were impressive, and they used the most advanced tools and methods to build a strong UI/UX for the application. 

Are there any areas for improvement?

I don't think there were any.

Please describe your company and your position there.

I’m the head of digital marketing at a leading furniture company in Pakistan.

For what projects/services did your company hire ReloadUX?

My company hired ReloadUX for UI/UX app design services.

What were your goals for this project?

We wanted to build a mobile e-commerce app that would enable our customers to buy furniture quickly and easily, and we needed to outsource the design work. We wanted an intuitive, user-friendly design with more straightforward workflows that would help us to increase our business.

How did you select this vendor?

ReloadUX emailed my company. After evaluating their portfolio, we decided to hire them.

Describe the project in detail.

ReloadUX has provided UI/UX design services.

What was the team composition?

My team has engaged with their UI/UX designers and researchers.

Can you share any outcomes from the project that demonstrate progress or success?

Development is underway, but initial user feedback has been positive. My company is pleased with the design’s refreshed look and streamlined workflows.

How effective was the workflow between your team and theirs?

ReloadUX has managed the project well. They have taken the time to understand our requirements and present new ideas. Results have been great.  

What did you find most impressive about this company?

The team has been responsive to our feedback, and the designers have been quick to answer our questions and inquiries. We are highly satisfied with the work they have done for us.

Are there any areas for improvement?

We have seen no areas for improvement in our project.

Please describe your company and your position there.

I am the Marketing manager of a Localization firm. We provide Transparent, Intuitive and Cost-effective translation services to our customers across the globe.

For what projects/services did your company hire ReloadUX?

We worked with ReloadUX to redesign our digital footprint

What were your goals for this project?

We wanted increase customer base by adding a fresh perspective to our web and mobile apps.

How did you select this vendor?

We consulted with partner companies and heard very positive things about ReloadUX, so we went ahead with them. I’m glad we did.

Describe the project in detail.

They provided us with end to end UI/UX services; they conducted User Research, Designed User Interface and experience, and Conducted Usability Testing and UX audit. This was done for both our mobile and web presence.

What was the team composition?

There were 5 team members including one Project Manager.

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to the work we did with Reload, we were able to reinvigorate our online presence. Our visitors and clients reported a much more pleasant experience and we were very happy with the results.

How effective was the workflow between your team and theirs?

Simply put, it was seamless. We were always kept well informed, and well up to date on the status of the work. The project was delivered on time.

What did you find most impressive about this company?

Their project management skills.

Are there any areas for improvement?

In our experience, they were brilliant.