QASource

BACKGROUND

Introduce your business and what you do there.

I’m the principal QA engineer at Savvi Financial, a technology-enabled financial wellness platform that helps users easily plan, manage, and track their finances, making high-quality financial advice accessible to everyone.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QASource?

We needed to fill a senior manual QA engineer/tester role.

SOLUTION

What was the scope of their involvement?

QASource provided a detailed test plan, test cases, and bug reports. The team was self-sufficient in managing the projects assigned and had the ability to understand the requirements and technical aspects of the projects. QASource wrote a detailed knowledge-sharing document on the projects they completed, including the features they tested, how the feature works, and how to use and generate test data via the API test script via Postman. The team also handled test execution and reporting.

What is the team composition?

We worked with one teammate from QASource.

How did you come to work with QASource?

I had a prior working engagement with them at a previous company. We chose them because their pricing fit our budget, they offered good value for the cost, and I had a great experience working with them in the past.

What is the status of this engagement?

We worked together from July 2024–August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The number of issues reported after the completion of the projects is mixed. Overall, our internal team was satisfied with the quality of work QASource’s contractors provided. The test coverage was mixed on the project; some projects had more complete and thorough coverage, but some were a little lacking due to project complexity and lack of knowledge.

How did QASource perform from a project management standpoint?

We communicated via virtual meetings, emails, and a messaging app.

What did you find most impressive about them?

QASource was friendly, dedicated, open to feedback, and easy to work with.

Are there any areas they could improve?

No, there wasn’t anything they could have done better.

BACKGROUND

Please describe your company and position.

I am the COO & CPO of a healthcare tech company.

Describe what your company does in a single sentence.

Combines clinical science, data analytics, and integrated software to optimize wound care outcomes and reduce costs across the continuum of care.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QASource to accomplish?

• Front-End Development: Augment our internal product teams with experienced front-end engineers to accelerate feature delivery and improve UI performance and reliability.
• Back-End Development: Expand our API and data engineering capacity to support new product functionality, enhance scalability, and maintain high system stability.
• Quality Assurance & Testing: Strengthen our QA coverage through automated and manual testing to ensure platform stability, compliance, and a consistently high-quality user experience.
• AI & Machine Learning: Engineering Support our AI initiatives by providing engineering talent to develop, test, and deploy models that power clinical intelligence and predictive insights.

SOLUTION

How did you find QASource?

• Online Search
• Referral

Why did you select QASource over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from QASource were assigned to this project?

21+

Describe the scope of work in detail. Please include a summary of key deliverables.

QA Source provided ongoing engineering and QA support across multiple product teams. Their scope included front-end and back-end development, automated and manual testing, and AI/ML engineering. Key deliverables included tested software releases, automation frameworks, API integrations, and support for machine learning model deployment within our platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

QA Source played a role in helping us stand up our original engineering teams and get our platform off the ground. Alongside our first internal hires, they were involved in building out the early processes, systems, and infrastructure that became the foundation of our technology organization. Their team contributed across front-end, back-end, QA, and AI/ML initiatives, helping us establish a strong, scalable development and delivery framework from day one.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

QA Source adapted well to our evolving needs and communication rhythms over time. Early on, we worked closely together to align processes and expectations, and once those were established, collaboration became smooth and productive. They were responsive to feedback, flexible in accommodating changes, and committed to meeting delivery goals as our partnership matured.

What was your primary form of communication with QASource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was QA Source’s willingness to collaborate and adapt. They consistently worked with us to refine team composition, taking feedback seriously and helping us upgrade talent when needed. They also contributed thoughtful input on how we could strengthen our overall software development process, offering constructive feedback and engaging as true partners rather than just a vendor. Their flexibility and commitment to continuous improvement made a meaningful difference in our success together.

Are there any areas for improvement or something QASource could have done differently?

As with any partnership, there was a learning curve early on around communication and project coordination. It took some time for us to find the right working rhythm, but once we did, things became much smoother. If anything, more structure and proactive communication in the early stages would have helped us get aligned faster. That said, QA Source was open to feedback and willing to adjust, which ultimately made the collaboration very effective.

BACKGROUND

Please describe your company and position.

 I am the Project Manager of a software company 

Describe what your company does in a single sentence.

Background Investgation management software for Police Departments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QASource to accomplish?

• Incorporating QA into every step for more long term efficiency
• Document the Use Cases for our Features

SOLUTION

How did you find QASource?

Online Search

Why did you select QASource over others?

• High ratings
• Company values aligned
• Professional

How many teammates from QASource were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Reviewing our current processes to provide feedback and insight. Reviewing our software systematically to find small bugs, create test cases for current fucnationality, work with the Product Development team to create the Feature Brief before it goes into Development as well as Functional QA, consult on Ai technology and laying the groundwork for how we can best proceed. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Use cases created for the various features that we have - over 1100 in the first 3 months
• Smoother deployments as QA is involved earlier in the process
• More transparency for what the feature is and is not doing 
• Seeing the reduction in our backlog
• Looking at the items that they are checking -- the tiniest of items.. that really do make a difference.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This team has STELLAR communication!! At no point do I ever have to "wonder" what is going. I simply need to look at the daily update  in my inbox without me asking every day. Or I can look at the monthly report that is provided and admire how they modified some of the info to accommodate what we needed. They have set a new communication standard of reporting within our company and helped to truly elevate our interdepartment communication. 

What was your primary form of communication with QASource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are fast! Not only do they aim to please, but they hit their goals. We were able to ramp up way faster than we had anticipated.  

Are there any areas for improvement or something QASource could have done differently?

Nope. I truly have no improvements. Just a request - don't change please! 

BACKGROUND

Please describe your company and position.

I am the Senior Software Engineering Manager of Elasticsearch

Describe what your company does in a single sentence.

real-time search, analytics, and logging

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QASource to accomplish?

• Manual Testing
• e2e automation development

SOLUTION

How did you find QASource?

Online Search

Why did you select QASource over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of QASource’s team?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

Testing: Design, develop and execute smoke, feature, regression tests for the Security Solutions product of Elastic. This includes building deploying systems on many different platforms, writing Test Plans, coordinating feature testing with developers, exploratory testing, running full regression tests for each release and managing test cases in our test case management system. e2e

Testing: Coordinate with developers to build out automated scripts in Go to support integration tests between our Agent and Fleet server

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reduced bugs in production
• Increased test coverage
• Faster development times

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects were managed within GitHub tickets or through spreadsheets. QA Source delivered on time 99.99% of the time. Missed deliverables were due to blockers on our end that we needed to resolve. Any change requests or additional work was received gracefully and confirmed with an email.

What was your primary form of communication with QASource?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Team members stayed on the projects for a long time (years!) and we developed relationships with them. Each team member participated in our team slack channels, team meetings and we all looked forward to our quarterly reviews when we would review their progress and get to see the impact they were having.

Are there any areas for improvement or something QASource could have done differently?

Due to the COVID-19 pandemic, we were unable to do more in-person visits. I hope this changes soon as I think it would be a great way to further our working bonds.

BACKGROUND

Please describe your company and your position there.

I am a Quality Assurance Manager with Southern New Hampshire University.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire QASource?

Initially we hired QASource to help with our data transformation from our current student information system, to our new product. The project has been pushed out several times over the years, and the work is still ongoing.

Since we've had such great success with QASource, we added staff to help with our automation efforts as well. Over the past few years, there has been a need to ramp up and ramp down...and QASource has been totally flexible in working with our needs

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed and contacted several vendors for the ETL work in 2019. QASource offered onshore, nearshore and offshore resource options. That was important to the project, even though we have not yet taken advantage of the nearshore option. We like the idea of having that as an option

Describe the project in detail and walk through the stages of the project.

There are way too many stages to get into here. But the ETL piece entails exporting the data, written in an old query language, and creating a .txt file.

The contents of the .txt needs to be compared against business rules/crosswalks and other validations, in order to "fit' into the new system. After it is "transformed" it is loaded into an Oracle database, where it is then compared to the actual data for accuracy.

With 100's of millions of rows, this is an enormous, time consuming effort. Each pass helps us clean the data, detect crosswalk errors, and detect load issues.

How many resources from the vendor's team worked with you, and what were their positions?

Initially it was 5...in the ETL space...we then added 8 automation engineers...so we maxed out at 13. Currently, we have 4 working int he ETL space and 4 in automation. I hope to add 3-5 more in the upcoming months.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The results of our ETL effort through the first 5 rounds have been excellent. We went from a 90% success rate with our date transformation to over 99%. The next round will be a huge effort since we haven't performed this testing in over a year now, and expect the data to be back in the low 90% range...

How effective was the workflow between your team and theirs?

The team works very well with our team. They all have established an excellent working relationship and are looked at as valued members of the team.

What did you find most impressive or unique about this company?

The ability to adapt. This project has been very trying on many fronts. Sometimes the ask or the need is not very clear. They are always willing to help us with our resource needs, even when we need to ramp down for a period of time.

Most recently, we needed to ramp down last summer, but worked with us to bring staff back on board to get to current level.

Are there any areas for improvement or something they could have done differently?

I don't think so. They have been able to accommodate everything we've asked for to date, and I don't anticipate that changing anytime soon.

BACKGROUND

Please describe your company and your position there.

I'm an executive of a company that manufactures CDs/DVDs for independent musicians and filmakers and prints, publishes and distributes books and ebooks for independent authors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire QASource?

QASource has been our website functionality testing outsource partner for many years.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at multiple testing vendors. QA Source had the best combination of services and pricing.

Describe the project in detail and walk through the stages of the project.

Their team has learned our website functionality and created automation tests for most of our processes. As we roll out new applications/functionality, they do a combination of automated and manual testing to find bugs and make sure we're delivering a quality product to our customers.

How many resources from the vendor's team worked with you, and what were their positions?

We work with a team of 4 engineers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their testing has been very effective, allowing us to find and fix bugs that we would not be able to find on our own.

How effective was the workflow between your team and theirs?

They do their work during our evenings, so we're able to come in in the morning and have the test results to know what bugs we need to fix. They communicate very well and the flow between our teams works well.

What did you find most impressive or unique about this company?

They've been consistently strong over many years, which is why we've continued working with them. They're very reliable and charge a fair price for their services.

Are there any areas for improvement or something they could have done differently?

i just hope they can hold the line on price increases given the current economic climate.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of MikMak. We offer marketing technology to the world’s biggest brands and allow them to show their shoppers where their products are available, depending on where the users are. Shoppers experience ads on social media, which drive them to our landing pages, where they can find where to buy those products based on their location — we call it Where-To-Buy technology.

In my position, I lead the entire engineering side of our company. I’ve been working here for about 6 years, building our engineering team from the ground up.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QASource?

Our platform supports a lot of brands, and we have many different iterations of our products in the market. We realized that our platform had reached a scale and level of complexity that made it hard for us to manage and run its tests on our own. Thus, we needed extra resources to help us with QAing all the different features and functionalities we were launching each week to ensure we weren’t breaking anything for the brands using our platform.

SOLUTION

What was the scope of their involvement?

Initially, QASource helped us QA our products and feature launches. However, we later found out that they were able to help us with things beyond QA. Thus, they’ve helped us develop a lot of new features for our platform since then. As for the technology stack, we use a lot of JavaScript internally, so QASource has used a Java-based tool for their testing, as well as JavaScript for their development work.

Currently, we’re building a lot of features. Our main product is the tool that users around the world use to find where a specific product is available. Still, we do a lot of other things with QASource’s help as we expand to new clients and grow our presence.

Continuously, we need more features, whether it is because we’re going into a new country, language, or currency. We also develop new products with new features, so we launch new features every week. Our internal team focuses on building those new features, but we often find that some of those features can be developed for us by QASource. Basically, they’re completely embedded into our team and contribute to our development efforts as if they were full-time employees.

What is the team composition?

We initially started working with two people from QASource for QA purposes. Since then, we’ve expanded our team to nine people, who now help us develop and QA the technology that we’re building. Their team includes two QA engineers and seven software engineers.

How did you come to work with QASource?

QASource came highly recommended to us by our CPO. During our vetting process, we also considered other companies we had previously worked with for short engagements. However, we knew that this would be a long engagement, so we were looking for a fitting candidate.

When we first engaged with QASource, we found out that they were extremely flexible and willing to work within our current processes, demonstrating that they would grow and change with us as our processes changed. They were also able to adapt to our needs quickly without us having to change much, so we onboarded them. We hadn’t found those characteristics in other partners; other candidates didn’t seem so flexible. 

How much have you invested with them?

We’ve spent between $750,000–$1 million.

What is the status of this engagement?

We started working together around Q4 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

QASource has been a huge part of our success to date. When they joined, the metric we were the most concerned with was the number of defects that we were shipping in our code and whether that number could be reduced. Throughout the process, we introduced a new metric: the number of automated tests that we were able to create.

Thanks to QASource, we’ve definitely increased our automated tests every week. The tests we’re building are increasing, and we continue to cover more and more cases in an automated way. Ultimately, having more coverage in our tests allows us to decrease the number of defects our code has when released.

How did QASource perform from a project management standpoint?

Part of QASource’s team works within our time zone, so their responsiveness and communication are incredibly good. We also have a few other resources from QASource working in a different time zone, and they still do great work while we’re off duty or sleeping. We use Shortcut for project management, through which we also keep in communication.

We have a monthly check-in cadence, where we review what we’ve produced during the month. During these meetings, QASource asks for feedback, which is a very good practice they use to ensure we’re happy with their work.

What did you find most impressive about them?

Aside from their flexibility, the resources that QASource has is impressive. They have the quantity and quality of resources to establish long-term relationships with their clients. For example, if one of their team members can no longer work with us, they immediately bring in a new team member to continue working with us without any disruption.

If I were in a different organization and needed additional resources to augment my staff, I would certainly go back to QASource. They have everything we need from an external team, and we’ve been very pleased with their work.

Are there any areas they could improve?

I don’t have any constructive feedback for QASource; they’ve been great.

Do you have any advice for potential customers?

Have a clear scope of your project and give QASource clear instructions on what you want. They really thrive in an environment where the product team provides them with a clear set of outcomes that they’re looking to achieve so that they can develop the products correctly.

BACKGROUND

Please describe your company and your position there.

I am the QA Director for a Software company servicing the Utility space

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire QASource?

We needed help to add automation tests to our existing suites while also accelerating the manual testing done to make timely releases.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor after interviewing a few, because of their automation expertise and being able to overlap with our workday. This allowed us to interact with the offshore team during normal business hours.

Describe the project in detail and walk through the stages of the project.

Their team was able to create and maintain automated tests for our software. They are also integral in learning the product and executing manual tests. UI Automation tests were created in Java using BDD. API Level testing has just begun also using Java.

How many resources from the vendor's team worked with you, and what were their positions?

We work with two automation engineers/

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The automation tests have saved hours of regression testing. Their manual testing has also shaved days off our release cycle.

How effective was the workflow between your team and theirs?

We work on tight deadlines and the team participates in daily meeting to share their progress and questions with the rest of the team. In addition there is a posted daily and monthly progress report. They also share their questions with the development team through Teams when appropriata

What did you find most impressive or unique about this company?

They were able to work quickly to understand the product and produce useful tests and test cases.

Are there any areas for improvement or something they could have done differently?

Any improvement has been addressed in a timely manner after it's been shared with the team.

BACKGROUND

Introduce your business and what you do there.

I'm the head of mobile technology services at a health and wellness brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QASource?

We wanted to take the load off of our product managers and designers, so we were looking for an affordable way to do QA testing of our mobile application.

SOLUTION

What was the scope of their involvement?

They review the features of the app before they go into production. They also review weekly content, do continuous testing of the app, and make sure there are no bugs.

What is the team composition?

We work with one QA resource and our account manager.

How did you come to work with QASource?

They were recommended to us by someone who had worked with them previously. We were trying to cut the costs, so we wanted to outsource an offshore team rather than hire someone full-time.

How much have you invested with them?

We've spent between $50,000–$60,000.

What is the status of this engagement?

We started working with them in November 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've helped us with everything from spelling errors and issues with image sizing to bugs and crashes. We're satisfied with their work.

How did QASource perform from a project management standpoint?

They're very organized and give us regular daily and weekly status reports. We mostly use Slack, Pivotal Tracker, and Excel documents to stay on track with the project. QASource has been willing to integrate with our current process and team structure.

What did you find most impressive about them?

They're very professional and willing to understand the product. Also, they're proactive, which is especially helpful when there is a lack of direction on our end. I can be sure they're always working on something to fill the hours we're paying them for.

Are there any areas they could improve?

We have limited resources, so the onboarding process took a little bit of time. But once they understood the product, they've been quite self-sufficient.

Do you have any advice for potential customers?

Get everyone up to speed on the product. That will make the process more efficient.