Quality That Creates Value

QASource exists to help organizations like yours enjoy the benefits of a full QA department without the associated setup cost and hassle. 

We deliver Distributed Agile Services: High-quality QA outsourcing services using a hybrid onsite-offshore model that combines offshore technical talent with U.S. management and QA engineers embedded in our clients’ engineering departments — enabling them to avoid the risks that often accompany a remote testing team.

With emphasis on time-bound delivery and customized solutions, we excel at helping our partners manage the quality of their deliverables while keeping costs low. In addition to QASource's dedicated team model, QASource's portfolio of companies includes QAOnDemand (flexible, pay-as-you-go services) and MyCrowd QA (crowdtesting).

To learn more about how we can seamlessly integrate successful QA outsourcing into your organizational structure, please contact our Client Success Team for a free consultation at (925) 271-5555, or visit our website at www.qasource.com

 
$25,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
2002
Show all +
Pleasanton, CA
headquarters
other locations
  • Chandigarh
    India
  • Mexico

Reviews

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Mobile Application Testing for Health & Wellness Brand

“They're very professional and willing to understand the product.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Nov. 2017 - Ongoing
Project summary: 

Overseeing mobile application QA testing, QASource reviews features and weekly content and assists with bugs and crashes.

The Reviewer
 
11-50 Employees
 
Massachusetts, United States
Head of Mobile Technology Services, Health & Wellness Brand
 
Verified
The Review
Feedback summary: 

The workload of the in-house team has decreased substantially. QASource understood all needs, while their proactive approach and ability to work independently helped them establish an effective process.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the head of mobile technology services at a health and wellness brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QASource?

We wanted to take the load off of our product managers and designers, so we were looking for an affordable way to do QA testing of our mobile application.

SOLUTION

What was the scope of their involvement?

They review the features of the app before they go into production. They also review weekly content, do continuous testing of the app, and make sure there are no bugs.

What is the team composition?

We work with one QA resource and our account manager.

How did you come to work with QASource?

They were recommended to us by someone who had worked with them previously. We were trying to cut the costs, so we wanted to outsource an offshore team rather than hire someone full-time.

How much have you invested with them?

We've spent between $50,000–$60,000.

What is the status of this engagement?

We started working with them in November 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've helped us with everything from spelling errors and issues with image sizing to bugs and crashes. We're satisfied with their work.

How did QASource perform from a project management standpoint?

They're very organized and give us regular daily and weekly status reports. We mostly use Slack, Pivotal Tracker, and Excel documents to stay on track with the project. QASource has been willing to integrate with our current process and team structure.

What did you find most impressive about them?

They're very professional and willing to understand the product. Also, they're proactive, which is especially helpful when there is a lack of direction on our end. I can be sure they're always working on something to fill the hours we're paying them for.

Are there any areas they could improve?

We have limited resources, so the onboarding process took a little bit of time. But once they understood the product, they've been quite self-sufficient.

Do you have any advice for potential customers?

Get everyone up to speed on the product. That will make the process more efficient.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Functional, Feature, API, & Regression Testing for Cybersecurity Firm

“Their commitment to frequent communication has helped make this a successful partnership.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2017 - Ongoing
Project summary: 

QASource initially provided manual regression testing to supplement an in-house QA team with a heavy workload. They’ve since taken over feature testing and interfacing with developers.

The Reviewer
 
51-200 Employees
 
Virginia
QA Manager, Cybersecurity Firm
 
Verified
The Review
Feedback summary: 

QASource offers diligent, thorough testing and their engineering team provides a wide range of expertise. Whether onsite or working from their main office in India, they’re always prepared and quick to turn around test results and bug reports.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for a cybersecurity firm, which provides an endpoint security application to military and commercial clients. I’m the QA manager, so I run both the QASource team and our local team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QASource?

We had a large quantity of software that needed testing and not enough internal staff to handle all the work.

SOLUTION

What was the scope of their involvement?

When I came on board, they only handled manual regression testing, but I was pleased with their work and tasked them to help our internal team with feature testing as well. We’d create a Jira ticket listing a feature we wanted them to develop and they’d write the test cases and perform exploratory testing for us. It’s worked out so well that the QASource team now communicates directly with our developers.

What is the team composition?

I have seven people on a team at their site and another team of six that are working locally with us.

How did you come to work with QASource?

They were already working with us when I came on board, but one of my predecessors researched the company and flew out to India to meet them and pick out the members of our initial team. He was really impressed by the quality and training of their engineers, as well as the maturity of their work.

How much have you invested with them?

It’s somewhere between $10,000–$50,000.

What is the status of this engagement?

We started working with them in April 2017 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They frequently turn around projects overnight, which means results and bug reports come in quickly. It’s really sped up our process. Their teams provide a range of technical expertise and everyone is excellent at manual testing. Some are also proficient at the backend work of building environments and performing API testing, which has been helpful to us.

How did QASource perform from a project management standpoint?

They do very detailed testing and communicate well. They send a daily status update via email listing everything they’ve accomplished and we manage our projects using Jira and Hipchat. They’re also part of our Agile team and they meet with our scrum team. In addition to that, we teleconference once a week so we can touch base with the team at their office in India. We also have a monthly conference call where we compare our performance with the past couple of months, analyze trends, and address any larger issues that come up. We’re very proactive about communicating with them so we can ensure that they’re successful in their work.

What did you find most impressive about them?

Their commitment to frequent communication has helped make this a successful partnership. Another noteworthy thing is that their team’s staff turnover has been extremely low. We’ve only had one person transition off the team and they always have a backup person who can take over to ensure that there are no service disruptions.

Do you have any advice for potential customers?

In order to maximize success, make sure you commit to frequent and regular communication. It’s too easy to lose pieces or make your team confused if you aren’t willing to stay on top of that.

4.5
Overall Score The timezone difference is a bit of a challenge.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    We get an extremely high value for our money.
  • 4.5 Quality
    Service & deliverables
    There are occasional language barriers that hinder things.
  • 5.0 NPS
    Willing to refer

Testing & Product Development for Legal and Risk Solutions Firm

“They’ve added a tremendous amount of value to our business.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
2006 - Ongoing
Project summary: 

QASource was initially contracted to provide QA automation services for matter management systems, but the relationship has since evolved to include product development and custom services implementation.

The Reviewer
 
201-500 Employees
 
Texas
VP of Product Development, Legal and Risk Solutions Firm
 
Verified
The Review
Feedback summary: 

QASource has become a vital asset for high-level deployments throughout the long-term engagement, consistently fulfilling needs around scalability. Their thorough vetting process ensures only the most adept resources. Leadership dedication and availability are hallmarks of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our company provides legal, risk, and matter management software. I’m the senior VP of product development in charge of our 115-person global team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QASource?

Our challenge was common for medium-sized businesses where QA automation is usually an afterthought. We realized as our company grew that we hadn’t focused on this area, which is why we reached out to QASource.

SOLUTION

What was the scope of their involvement?

We deploy matter management systems for Fortune 500 corporations. They’re complex implementations, some of which span multiple years. QASource initially supplied an offshore testing team, but we’ve since expanded their scope beyond testing automation. They now provide product development and custom services implementation on top of testing. They’ve worked on at least 30 complex product implementations such as systems, applications, and products (SAP) rollouts.

What is the team composition?

They’ve provided developers, testers, and DevOps specialists. We’ve tried to keep our internal and outsourced teams small, no larger than three developers and two QAs. We have multiple teams of this kind working on different projects, totaling 45–50 resources. The model seems to work well. We handle project management internally.

They deploy an additional shadow resource at their own cost when putting together a team of five people. That person takes over when another team member leaves or needs to take time off.

They have dedicated managers for various functions: QA, development, and IT for different needs. We’ve also worked with a U.S.-based account/relationship manager. We have monthly meetings during which we go through checklists of items in need of improvement.

How did you come to work with QASource?

One of our heads of engineering who had previously collaborated with QASource introduced us to them.

How much have you invested with them?

The cost of their service over the past 10–12 years has been in the tens of millions of dollars.

What is the status of this engagement?

We started working with them 10–12 years ago and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been an integral part of our deployment projects for very large global companies. They’ve added a tremendous amount of value to our business. We’ve had good and bad years, but we’ve always been able to reach out to them for scalability needs. Hiring resources locally is very difficult for us, but QASource has a large, available talent pool that we can quickly tap into. I can add resources with a week’s notice.

How did QASource perform from a project management standpoint?

We use Jira and HipChat for our daily communication and task tracking since we’re an Atlassian shop. We have local scrum masters with QASource’s teams. We have daily standups at the beginning of our working day which corresponds to the end of their working day.

What did you find most impressive about them?

A team usually fails because of a lack of good talent, but QASource has a good process in place for funneling the right resources. I’ve had deep discussions with them and they’ve explained how they source members from local schools in Chandigarh, India, and then provide ongoing training before graduation. They test the candidates based on that training and only pick the best performers. This is a huge differentiator that I haven’t seen in other offshore businesses.

We work with other offshore and nearshore vendors, but their management has become problematic. QASource has a strong management team in place that follows through on their commitments. We don’t need to constantly follow up with them.

Are there any areas they could improve?

They could provide on-site liaisons to act as leads for our offshore teams. They were willing to do this when I raised the issue a few years ago but at an additional cost.

Do you have any advice for potential customers?

You need to treat them as an extension of your team, including them in daily standups and allowing on-site visits with managers. Having in-person meetings will lead to a better understanding. Things took a turn for the better after I started sending my managers to their location and bringing their resources here.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They’re definitely on the higher side, but we get what we pay for.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outsourced QA Resources for Integration and Automation Company

“We’re very pleased with our relationship with them.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2016 - Ongoing
Project summary: 

QASource provides outsourced QA resources, testing builds during the in-house iteration process. They first worked on an enterprise messaging application and now the web-based position data access application.

The Reviewer
 
11-50 Employees
 
Massachusetts
Senior VP of R&D, Integration and Automation Company
 
Verified
The Review
Feedback summary: 

They manage the project very effectively, working through daily scrums and holding monthly meetings to review progress. They communicate professionally and reliably, always responding quickly to any requests or messages.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work for an integration and automation company, dealing mainly with hospital infrastructure. I’m the senior VP of research and development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QASource?

We had a couple of internal QA staff members and were looking to add to that.

SOLUTION

What was the scope of their involvement?

Our iteration process is usually one to two months long. Their job is to take the nightly builds that get published. They start with a smoke and sanity test, then they go onto what we call work item testing that focuses on specific pieces of functionality. If that’s all complete, they do general exploratory testing.

They started with our enterprise messaging application. Now, they’re working on our web-based position data access application. We consider them part of our permanent staff and will always have work for them.

What is the team composition?

We started with one, then added two further resources. We’re going to cut back down to two at the end of this month. When we need to ramp up our testing efforts for a big initiative, they’re able to give us what we need. When their people have time off for vacation, they’ve been able to augment that with backup resources so that we don’t lose a lot of staff time when our full-time people aren’t available.

How did you come to work with QASource?

It was really difficult to find qualified testers in our area. We looked at outsourcing and found 5–6 different companies of which QASource was one. We based our decision on cost and accessibility. The references from their clients were really good too.

How much have you invested with them?

$150,000–$200,000.

What is the status of this engagement?

We started working together in July 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We look at capacity versus the actual work. We know they helped and put the effort in, but it’s tough to say if we didn’t have them, that X number of bugs that have gone by us.

How did QASource perform from a project management standpoint?

It's been really good. Our QA manager sets up weekly meetings with them. We have a daily scrum with all of our research and development (R&D) staff every morning and a monthly meeting with our account manager and project manager. If we have questions, concerns, or need any attention, they’re very good at getting back to us in a timely fashion. We use IM and email.

What did you find most impressive about them?

We’re very pleased with our relationship with them. The project management is a very important piece. We’ve been very satisfied.

Are there any areas they could improve?

We looked at their offerings to try to automate test cases, but because we have our own automation tool, we’ve decided to go that route instead. We’re educating them now on that process and wanting them to actually use our tool to do the automation tests. They could improve on that.

Do you have any advice for potential customers?

Be clear from the start. We were just starting out our QA department and they helped us to put a structure in place. Make a good plan for the staff, how they need to structure their day, and integrate them with your team.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA & Testing for Solar Software Company

“They’re very focused on making sure that their clients have the right resources.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2017 - Ongoing
Project summary: 

QASource provides QA and testing services to a tech startup, first analyzing the companies existing processes and then formulating a QA strategy and focusing on automation.

The Reviewer
 
11-50 Employees
 
San Francisco Bay Area
VP of Product, Solar Software Company
 
Verified
The Review
Feedback summary: 

The processes they introduced have significantly improved the company’s testing procedures, leading to a 30% decrease in bugs in the production platform. The team is extremely flexible, working hard at all times, and ensuring all reports are informative and insightful.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the VP of product for a cleantech startup that does solar financing software. We’re working to provide solar to homeowners. Our software allows contractors to fulfill financing for potential solar owners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QASource?

We had limited resources as a startup. The product team I run includes QA. We had our QA done internally, but we wanted to be able to scale quickly to move that function to another team, while for a company with more management experience.

SOLUTION

What was the scope of their involvement?

We didn’t have very much formalized testing written down. We were also moving away from our finance testing system. We had very minimal automation, particularly in the frontend of our application. They came in and analyzed that and started things from the very beginning.

What is the team composition?

We started with two QA team members and half a management resource. We now have one technical support resource.

How did you come to work with QASource?

We looked at a few different companies. We believed QASource would be able to provide people who could do functional QA, as well as provide a strategy for building out the automation and general QA strategy.

How much have you invested in them?

The yearly fee is around $65,000.

What is the status of this engagement?

We began working with them in September 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We track the number of bugs per month in our production platform that’s live for customers. It started dropping almost immediately after our engagement began and is now down about 30% since then.

How did QASource perform from a project management standpoint?

It’s one of their best skills. They’re very communicative and always give updates so we know what they are working on. They send us a monthly report that gives us a lot of insight into how the application is doing and have helped us prioritize the QA roadmap. They’re always coming up with new ways to analyze the project, the data, and continue reporting on those items.

They picked up using all the tools we use internally, mainly Slack and Jira. We haven’t experienced many language barrier problems—they’re easy to communicate with. When it comes to the time difference, during the training they switched their schedule to ensure there was a lot more overlap time. Now, we have meetings as needed that work for our schedule. It is nice to have people testing throughout the night because when we come in, there’s a lot of information to work on.

What did you find most impressive about them?

They’re very focused on making sure that their clients have the right resources and backup team members that are fully trained on our system. We know that no matter what is happening, we can rely on them.

Are there any areas they could improve?

There is always some ramp-up time, but they do a very good job of really learning everything. They could try to shorten the learning period or start working a little earlier.

Do you have any advice for potential customers?

Have as many of your needs as possible planned out, for example, in terms of laying out exact steps for onboarding.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Engineering Extension, QA, and Dev for Global Solutions Firm

“They’re easy to work with and have amazing talent and work ethic. Anything I need, I can get from them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2005 - Ongoing
Project summary: 

For over a decade, QASource has supplemented internal engineering projects or led their own with a team of approximately 30. Responsibilities include QA, design work, and IT support.

The Reviewer
 
10,000+ Employees
 
Los Angeles, California
Vice President of Global Technical Services, Global Solutions Firm
 
Verified
The Review
Feedback summary: 

QASource is dedicated to the success of their projects, often working overtime to deliver high-quality products on time. They have vast and consistent resources, a rarity for offshore agencies. Extensive training and a customer-centric approach furthers this successful, long-term engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the vice president of global technical services for a global solutions firm. We help our customers become more productive and efficient through specialized technology solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QASource?

We needed offshore implementation support. Our local team works directly with the clients, but we needed to do a lot of the more complex and time-consuming work offshore.

SOLUTION

What was the scope of their involvement?

When we first partnered, QASource’s engineering team mainly did maintenance for our products. Now, they either supplement existing project teams or build products on their own. At any given time, their team is probably working on 10–15 projects. They work with our business analyst and Scrum master to do the analysis and design work, development, QA, and release of the functional feature or product.

I’ve also used them for IT support, like database maintenance—they’re a multi-faceted organization. They work in .NET, Java, PHP, and all of the new mobile technologies like Swift and React Native.

What is the team composition?

They provide about 30 team members, consisting of engineers, developers, and QA specialists. They also have database administrator assistants and IT specialists if I need them.

How did you come to work with QASource?

I’d worked with them in a previous position. They have great resources, which is hard to find in offshore companies.

How much have you invested with them?

We spend between $500,000–$1.5 million a year.

What is the status of this engagement?

We started working together 12 years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They deliver 90%–100% of the time and feel like a part of our team. If they say they'll do something, it's delivered on time and always high-quality work. They’ll even stay late or work on the weekend to get things finished on time; they enjoy doing it and never complain.

How did QASource perform from a project management standpoint?

They're well-experienced in running projects. They have their own system, but when they work with me, they use our Scrum project management. We give them access to it, and they log their time in there. When they're managing projects, they use Jira. They do the production management. We meet in-person at least once a year.

What did you find most impressive about them?

QASource cares about our company and its success. Their main objective is to satisfy their clients’ needs, so they’re more than willing to hear constructive criticism. If a certain resource isn’t working well, they’ll immediately take them off the project and bring someone else on that I choose.

They put their employees through an intensive training program, which includes English skills. I’ve worked with the same people since we partnered 12 years ago, and that consistency is one of the main reasons I’ve stayed with them.

Are there any areas they could improve?

No. Every time I have an issue, they’re prepared with a solution. Recently, we needed some shift work, and they were happy to work through the night. They’re easy to work with and have amazing talent and work ethic. Anything I need, I can get from them.

Do you have any advice for potential customers?

Treat them as part of your team and not just an outsourcer. Have open communication with everyone in the organization. If you need to introduce new technology, they’re great at training engineers to use it.

5.0
Overall Score I love working with them. The management team is fantastic.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I recommend them all the time.