Promatics Technologies

BACKGROUND

Please describe your company and your position there.

Aditya Birla needs no introduction as it is one of the largest Indian conglomerates with more than 100,000 employees in approx 35 countries. We have interests in insurance, retail, cement, finance and mining etc.

I am employed in the digital marketing division and handle our digital push including digital presence, awareness, social media and digital marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promatics Technologies?

We have to roll out a digital product precisely a cross platform mobile app for our customers who walk in our garment retail stores. The app helps our customers to find out their exact size and fit so that they can choose the garment with the perfect fit.

What were your goals for this project?

We need the mobile apps to work on both mobile platforms including tablets. These apps would be installed on the devices of our employees in store as well as the tablets we provided to them. The apps will then be used by our customers eventually.

The app allows customers to measure their size in a very innovative way. This proprietary app technology will help us advance our no touch initiation and make our retail stores smart stores.

SOLUTION

How did you select Promatics Technologies?

Promatics was recommended to us by our brand consultants. They have worked with these guys before and were vouching for their quality and professionalism.

Describe the project in detail.

The project involved building cross platform apps on Flutter. The apps were to be made compatible with iPads and Android tablets as well. There was a back end panel too which we access via a browser and acts as a control center for everything related to the apps.

What was the team composition?

We communicated mostly with a project manager who seemed to know what he was doing. He was dedicated in his approach. We were told that 4 different resources worked on different aspects of the platform.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have implemented the product in a few of our stores in the western region. The feedback received from our store manager is encouraging. We have to convince customers to use the app and once they use it they seem to be happy and like the app.

We anticipate some things would require change but that would happen a few months down the line.

How effective was the workflow between your team and theirs?

We communicated over teams once a week. The project manager was responsive and was always ahead of us. Actually, I now realize they are great with customer service and their communication skills are second to none.

What did you find most impressive about this company?

These guys are very concerned about the well being of our project till now. They are curious and ask great questions. That led us to believe that they are serious about understanding our needs and bringing our ideas to reality.

Are there any areas for improvement?

I do not like Slack however most of the project management was done over there so that can change.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Reign Technologies. A startup company based in East Africa. We create and provide digital solutions for various sectors in the region.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promatics Technologies?

Our company's first project was a food ordering and restaurant management application that is going to be a digital solution in the hospitality sector in our country. As a startup company, our team wasn't able to execute and create this application by ourselves, therefore, We hired Promatics to turn our brilliant idea into a well-working application.

What were your goals for this project?

Our goal was to bring/introduce a game-changing application to our country. Rwanda is ranked among the best tourist destination of 2021, we want to make sure that the hospitality our visitors and our fellow citizens receive is fast, reliable, effective, and most of all smart and modern. Our application, QuickTapp, is going to do that for us.

SOLUTION

How did you select Promatics Technologies?

We searched online on clutch co and two other websites for software and mobile app developers that would complete our project in the shortest time possible and work with the budget we had in mind. Promatics, among so many we talked to, had the best reviews, replied very fast, and met all our conditions and requirements easily.

Describe the project in detail.

After we evaluated Promatic's project proposal and agreed to hire them, the next step was easy. We already had mockups and designs done, so the first of eight weeks was to understand and study our project. The following 6-7 weeks was developing the project, building the back and front end.

Our project manager from Promatics was very helpful, held meetings, and communicated to us about every progress in the development of the application, and most of all implement all the changes that we required immediately.

What was the team composition?

We were assigned a project manager to assist with any queries we might have and update us on every step/stage in the development of our application. 2 Senior programmers, 2 junior programmers, 1 testing engineer, and 1 Designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We launched our app about 3 weeks ago, and we have received very many positive feedback from the users. They say its user-friendly, very easy to use, has so many interesting features and most of all improve their dining experience. I am more than confident that as many people use it, this will change very many things regarding hospitality service in our country.

How effective was the workflow between your team and theirs?

The project manager that was assigned to us was not just friendly, but also very easy to communicate to, understood all our queries easily and implement/acted on them as soon as possible, kept us updated every step of the way, and to this day he still checks in on us. The developers have also done a very good job, they have acted on everything we have asked them to in a very quick time.

What did you find most impressive about this company?

I was most impressed by the knowledge and experience that the Promatics team and developers have. They were very brilliant, creative, and very hard working. Most of the developers that we were considering to work with were giving the project 4-5 months to be completed. But Promatics completed the project in 3 months and provided us with an extra 3 months of maintenance for free.

Are there any areas for improvement?

None I can think of now. They have completely earned our respect and we will always come back to them.

BACKGROUND

Please describe your company and your position there.

We help mountain bikers looking for people to ride with. Once the user inputs the location they plan to ride at and the date they plan to ride there, the app adds that user into a group chat with other people who are riding on the same date.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promatics Technologies?

We hired Promatics for the complete build of our mobile app.

What were your goals for this project?

Goals for the project was to complete the app development, based on our design requirements. To create an app which once the user inputs the location they plan to ride at and the date they plan to ride there, the app adds that user into a group chat with other people who are riding on the same date.

SOLUTION

How did you select Promatics Technologies?

I selected Promatics Technologies through conversing with the CEO and through good reviews seen on Clutch.

Describe the project in detail.

When the project began a wire-frame was completed by the team, this was consistently checked with me, assuring it was to the specifications I had set. Once this was complete the build began.

What was the team composition?

I always have conversed with the team through the project manager I have assigned, who is very responsive. Beyond that, I know there was a UX designer, amongst a team to develop front- and back end.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The app functions as we had planned.

How effective was the workflow between your team and theirs?

Very effective, it was very easy to discuss my requirements to the team through the project manager I was assigned. The main chunk of the project took around 5 minutes. Their turnaround time was phenomenal.

What did you find most impressive about this company?

Their competitive price makes them unmatched.

Are there any areas for improvement?

Everything could be done faster, but there are always delays in projects, so that is expected.

SOLUTION

How much have you invested with them?

We spent $2,200.

What is the status of this engagement?

The engagement was from April–November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project is almost done. The turnaround has been tremendous.

What we see published on the Play Store is something that’s close to reality. Our intention is to have something that can be pitched to the industries. The app that we have now is very close to that.

How did Promatics Technologies perform from a project management standpoint?

The deadlines were delayed, but that’s because the requirements also changed. The project management was decent. The delivery has been up to the mark.

They’re doing the testing now, and I’m getting good feedback through email. I’m pretty happy.

What did you find most impressive about them?

They’re responsive and are always trying to find a solution.

Are there any areas they could improve?

They can improve in terms of regular follow-up with timeline management. The project deadlines that were estimated got delayed. They could have closer interaction with their customers and increase the visibility of what’s going on. That would give the comfort that there are things happening in the background. It helps in moving forward.

Do you have any advice for potential customers?

The team is nice. They will always come back to you with a solution. Keep a close follow-up.

UPDATED REVIEW

This review was published on November 4, 2020.

Co-Founder, Social Media Firm

Internet

1-10 Employees

United Arab Emirates

Less than $10,000

Apr. - Nov. 2020

Project summary: 

Promatics Technologies was hired to develop a social media mobile app, as well to design a logo, website, and landing page. 

Feedback summary: 

Promatics Technologies hasn't been able to deliver the work they were hired to do, and their code has several bugs. Although they lowered their pricepoint, the result was that they weren't able to properly staff the project. Their salespeople are skilled, but their implementation needs improvement.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a startup made up of three members. We’re a social media company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Promatics Technologies?

We needed someone to develop our mobile app.

SOLUTION

What was the scope of their involvement?

Promatics Technologies developed our mobile app which is the primary mode of customer acquisition. We had a defined scope of work of how the team engagement would be and what the timelines would be to deliver milestones. 

The requirement was for the logo design, website design, landing page, development, and publishing. The app is somewhere between Instagram and WhatsApp. People can communicate by making groups and can also post pictures and go back in time to see what they did before. 

This app allows users to create private groups for sharing pictures. It’s like Instagram with privacy. All the pictures can be posted on their wallpaper and then they get an option to look at who is nearby so they can add them as friends or search a nearby business.

What is the team composition?

We interacted with a salesperson who did the proposal. I was expecting there to be a different team in delivery but it was the same person delivering the project. He was the project manager as well.

How did you come to work with Promatics Technologies?

I found them online. I went to a lot of developers’ websites and took quotes from 5–6 competitors. These guys were pretty consistent with their messaging. They share similar principles as well.

How much have you invested with them?

We’ve spent $2,700. When we started talking, it started at $6,000, but we negotiated it down to $2,700.

What is the status of this engagement?

We started working together in February 2020, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app is still not live because there are simple bugs that I identified. For example, when you start typing the username and password, the password is shown in text instead of stars. They’re very simple things, so if Promatics Technologies tested once, they’d know these things weren’t working. 

Their testing is a total failure. The bugs are really small. If someone really wants to work on it, it can be done in not even a half day's worth of effort. The point is someone has to put in that effort. From $6,000, they negotiated it to $2,700, and I’m happy with that deal if I get the scope of work delivered. 

I didn’t realize it would be this bad. That’s why I kept the milestone payments. If I don’t find that they’re working well, then I’ll stop the payment. I was already 60% through the development when I realized that the work wasn’t good. I didn’t want my 60% to go in vain. 

I told them I understood they weren’t able to put in the resources and that I was willing to pay them if they delivered. They said they would do that and I didn’t need to worry. They said they weren’t able to put in the resources because I hadn’t paid the money. 

How did Promatics Technologies perform from a project management standpoint?

I gave them the money two and a half months ago and I’m still waiting for the app to be published on Google Play. The teammate we work with is good, but I didn’t pay to work with one person. I was told there was going to be a bigger team that was going to support us, but nobody turned up.

This is the reason for the delays and for the poor quality of work. There was no testing throughout. The people at the front are trying to manage it as much as possible. I don’t blame them but the problem is in the backend. There’s nobody to support them. 

Since they charged less, I don’t think they’re able to put in the resources to work. It was an 8–week project and it’s now been eight months and the project still hasn’t been delivered. I never received a project plan.

When I ask for a project plan, they say they will send it but they don’t. My contact was communicating with me until I made the payment. Once I made the payment, I had to chase him. I asked for an escalation contact and I didn’t get one. 

I tried to search online for an email address but all I found were marketing email addresses. I asked them again for an escalation contact, and they gave me a Gmail email and that’s not even their domain email ID. I don’t know how effective it’s going to be.

What did you find most impressive about them?

Promatics Technologies has good salespeople. They have a good team that does the presales job.

Are there any areas they could improve?

They could work on their implementation.

Do you have any advice for potential customers?

Be sure you have the right escalation metrics.

Star Ratings

Overall rating: 1.5

Quality: 1.5

Schedule: 1

Cost: 3.5

Willing to refer: 1

BACKGROUND

Please describe your company and your position there.

I work with a Pharma giant and also in the process of doing a start up that will be focused on a variety of social issues.

I am now in the midst of launching innovative audio-focused social media mobile apps that will raise social issues as well as connect people with similar interests. I am the founder of this startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promatics Technologies?

I only had an idea on paper. I needed an experienced consultant to come in and improve that and make it into a realizable goal from a technical perspective. So the first thing was to prepare an SRS. Then convert that SRS into wireframes for the whole apps.

Then draft a great UI design and do full end to end development. I needed native mobile apps for both android and iPhone along with a command center where we can control all aspects.

What were your goals for this project?

I was looking to get android and iPhone apps build that are true to my vision. Since my idea was raw I needed a seasoned guy to come and look at it and help me build these apps in the best possible way since I am not a tech guy.

I do understand tech better than your average Joe but I can't code. My ultimate goal is to accelerate healthcare research, make solutions less expensive and make availability of funding to the most important problems at hand via these apps.

SOLUTION

How did you select Promatics Technologies?

I selected Promatics after seeing their work and reviews here on Clutch. I talked to a couple of other vendors as well but what prompted me to select Promatics was the genuineness of their CEO to help me build this platform.

The attention to detail in their proposal was mind-blowing. They pointed out many loopholes in my idea and filled the gaps while other vendors overlooked those. Finally, the value proposition was great too. All the above sealed the deal.

Describe the project in detail.

Well having spent some time in the healthcare sector I understand the various challenges that are hidden to an outsider. I know for sure that a community of like-minded people can be connected via mobile apps that are interested to solve the problems that plague the healthcare sector as well as do some social good.

I did not want to go through the traditional route of messages/video-based community apps. I instead preferred to build the apps around audio. I envision this would be more easy, quick and comfortable for the very busy people that work in this sector.

Once fully launched the apps have the potential to revolutionize how industry, academia and consumers connect.

What was the team composition?

I talked to the CEO initially which was great. Then I was assigned a Business Analyst who helped me polish up my idea, fine-tune my requirement and prepare the SRS. Once I felt comfortable all is covered we started with the process.

The Project Manager allocated to me was very responsive. His experience showed in each stage. He was commanding a team of UI guys, full-stack developers, iPhone and Android developers, web services builder and quality analyst.

They also provided the services of a cloud server administrator who helped us set up our AWS account.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have shared the apps with a few of my colleagues and family. The initial reaction is tremendous.

I can say more than 70% of the users have provided positive feedback about the idea and how the apps work. I have received a lot of feedback on how to further improve the apps so we will do that shortly.

How effective was the workflow between your team and theirs?

There is a significant time difference between where I live and where they are based. Moreover my working hours are odd. They set up a basecamp account for me and we communicated everything over there.

I never felt that I am not being updated or am being left behind on what is going on. I have good experience in working with remote teams and their operating procedures for remote work were exceptional.

What did you find most impressive about this company?

I felt during development that my project was given priority. It was being valued. This was my concern before selecting a technology agency since they tend to keep old projects on the backburner when they bag new projects.

Fortunately I never felt that way. In fact they keep sending me reminders for tasks and stand up meetings when I was not able to keep pace. It was like everyone on the team is pushing harder to get this through in the best possible manner.

Are there any areas for improvement?

For sure I would like them to take it a bit easy. Some times they get behind the client too much which can get a bit irritating...lol

BACKGROUND

Please describe your company and your position there.

I am the founder of a high-end consumer products technology firm that provides rare and exclusive merchandise to consumers worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promatics Technologies?

We hired them to build a full-blown multi-vendor e-commerce website and mobile apps for Android and iPhone.

What were your goals for this project?

We wanted to build a cutting edge product that will enable us to attract connoisseurs of expensive and luxurious merchandise. Our customers are well-traveled and expect nothing but the finest things in life so naturally, our product should reflect that.

SOLUTION

How did you select this vendor?

We vetted a lot of companies on various parameters which included technical expertise, cost, customer service, brand value, and past experience in such projects. Promatics came on top of all parameters.

Describe the project in detail.

The website is a multi-vendor e-commerce platform that connects sellers and buyers of watches and jewelry. The mobile apps also have the same features as that of the website

What was the team composition?

The team comprised of a project manager who led developers, designers and testers. I specifically appreciative for my project manager Sahil Verma. He is very professional, knowledgeable, and patient.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have already gone live with the website and app 3 months back. We are seeing a good response and we are working on implementing all the feedback we receive from our users.

How effective was the workflow between your team and theirs?

They are super responsive. The team is always available so it was never an issue on the communication front. Our collaboration went on very well.

What did you find most impressive about this company?

Their white-glove service stands out. I like the way they explain things without the technical mumbo jumbo.

Are there any areas for improvement?

I don't see they need to change a thing as everything works like a well-oiled machine.

BACKGROUND

Please describe your company and your position there.

ToTop is a website for private tutoring. It is for one-to-one tutoring and virtual classes. I am the CEO of this start-up company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promatics Technologies?

For ToTop project. They developed to-top.org website for me.

What were your goals for this project?

For private one-to-one and vertical classes lecturing.

SOLUTION

How did you select this vendor?

I found them on the Internet.

Describe the project and the services they provided in detail.

They designed and develop to-top.org. They were very responsive to my remarks. The delivered product was satisfactory.

What was the team composition?

They assigned a team consisting of senior developers, project manger and programmers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The developed website is for my start-up company. The business has not been lunched yet, but I am sure with the quality of the developed website I am confident to say that it will definitely helps to grow my business quickly.

How was project management arranged and how effective was it?

The project management was very good. It was effective and successful.

What did you find most impressive about this company?

Their responsiveness was one of the best advantages that I experienced with them. They were responding my remarks as soon as they could.

Are there any areas for improvement?

There is very little that I can suggest, but I would recommend them to assign more senior developers.

BACKGROUND

Please describe your company and your position there.

I am the director of an Event Management Company. In 2019 I saw an opportunity to develop a marketplace to link Event Organisers with Event Freelancers.

Unlike other existing freelancer sites the Events Industry need people with specific skills, in a specific location on designated dates. A purpose built Webpage and Apps were the best solution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promatics Technologies?

I hired Promatics to design the webpage and Apps. With that came the development of the functionality to support the goals of the project.

What were your goals for this project?

We wanted to build a marketplace for Event Organisers to find Event Freelancers with specific requirements. By posting a job the event organiser receives a list of freelancers with all the requirements of the job - skills, experience, certifications, date available, cost of services and location.

The main goal was to connect event organisers with event freelancers saving both time and by reducing frustration and anxiety.

SOLUTION

How did you select this vendor?

We searched online and compared the services offered by Promatics and other providers. A scope of services was provided to a number of suppliers.

The response from Promatics was superior to the others received. Discussions with the team also reinforced that Promatics had understood the requirements and were the right team for the project.

Describe the project in detail.

Once the project was commenced there was open communication through the whole process, at no stage were we kept in the dark about what was going on with the project. Email updates were supported by phone calls and online chats.

At all times the team were in constant contact to make sure that the project scope was being developed and eventually delivered as per the requirements. The team were also great at suggesting more effective or efficient ways of achieving some of the requirements.

What was the team composition?

We were assigned a project manager who was our constant point of contact. She was amazing, making sure that we knew what was happening at each stage and confirming her understanding of requirements so there were no omissions or surprises along the way. I have worked on many projects and this was one of the best.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As this is a new project just getting it to market is a great success. As I write this review the Webpage/App has not as yet been deployed due to the Corona Virus however I am extremely happy with the end result and confident that it will be fit for purpose when it is launched.

How effective was the workflow between your team and theirs?

The workflow was very effective, having the one project manager to communicate with was great. We are in Australia and Promatics in India, although there is a time difference there was no negative impact on the project delivery, if anything it helped.

I could deal with Promatics after the usual workday which meant the project had my full attention, any changes were made while we were offline and then we could review the following day. Language was also not an issue, I felt we had a really great working relationship.

What did you find most impressive about this company?

I was really impressed by how quickly Promatics understood my requirements even though they did not have an existing understanding of how the event management industry works.

The key was a series of conversations and clarifications so they were clear about the requirements. I am not saying we got it right every time but if either end did not clearly articulate the question or the requirements the issue was dealt with professionally and quickly so the project could proceed without delay.

Are there any areas for improvement?

I was really happy with the process and the outcome.

BACKGROUND

Please describe your company and your position there.

My company is a startup in the internet based education space. We provide testing services for would-be examinees. We have just completed the first phase of our project with Promatics and are testing the first market, Ghana, with it.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promatics Technologies?

Development of the examination platform.

What were your goals for this project?

A platform to make internet based preparation for an exam cheaper, easier, and faster for the user.

SOLUTION

How did you select this vendor?

By reviewing the reviews of others after looking for 5-star rated developers.

Describe the project and the services they provided in detail.

Having provided them with a requirements document, they first designed the solution, coded, and rolled it out. One good thing is that they were very willing to suggest better ways of implementing ideas and also ever ready to modify ideas at no extra cost. In the first phase they developed Andriod and IOS Applications for the solution, and also added a Web Application. The three products work seamlessly! We have since signed additional contracts and they are delivering as expected.

What was the team composition?

The Promatics team was a core 7-man strong group supported by others within the organization, some with over ten years' experience in programming. They included a FUNCTIONAL CONSULTANT, QUALITY SPECIALIST, and a dedicated PROJECT MANAGER in addition to programmers. They were careful in the selection of the team members, for the process was indeed hassle-free and smooth.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have just started a limited launch and the uptake is overwhelming. Users also like the product!

How was project management arranged and how effective was it?

The company is on top of project management practice. Though they proposed a largely waterfall approach to delivery the initial solution they also admitted flexibility. This has been amply demonstrated by the agility with which they had to respond to changing demands from our team.

What did you find most impressive about this company?

They have a strong duty of care and their leadership is professional.

Are there any areas for improvement?

With the quality of their delivery all they need is to expand the size of the team and be more aggressive. With a bigger team the sky can only be a springboard of growth for them.

BACKGROUND

Please describe your company and your position there.

At Heavy Traffic Booster (HTB) we provide a traffic exchange service with targeted website promotions. I am the founder and CEO of HTB.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Promatics Technologies?

Our business model requires a platform on wich users can promote their websites and surf other promoted websites.

What were your goals for this project?

The goal was to create a website where users earn credits for surfing the promoted websites. These credits can then be reinvested in their own promotions or cashed out.

SOLUTION

How did you select this vendor?

I've already had lengthy conversations with them on a potential mobile app project prior to this. That project could not be realized because we could not find potential clients for it. But the positive experience, their approachability and responsiveness made me come back to them for this project.

Describe the project and the services they provided in detail.

Promatics provided a solid suggestion the entire website development was based on. They provided the wireframes and we discussed them in detail. During the development phase they were very responsive and open to new and updated requirements as the website evolved.

What was the team composition?

The team consisted of 7 members (programmers, UI designer, QA engineer, project manager and consultant)

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The development of the website is the very foundation of the project and our company.

How was project management arranged and how effective was it?

The project management was flawless. They were very responsive and contacted us with feedback, suggestions, reports and questions in a very timely manner. They made a great effort to understand our needs.

What did you find most impressive about this company?

Their effort to understand our needs in detail and their speed in doing so.

Are there any areas for improvement?

Barely. A bit more focus on SEO relevant things would be nice.