What evidence can you share that demonstrates the impact of the engagement?
Users have been very happy with the platform. Of course, there’ve been bugs, but that’s the case with all software development projects. The fact that the product is live – that was a huge milestone for our company. We were serving over a thousand customers in the initial launch, but, given that this is a first platform delivery, the stats aren’t out there yet.
How did Product Crafters perform from a project management standpoint?
We mainly used Slack for communication, because we were in separate time zones, but we also had stand-ups on a daily basis. We used Jira or Basecamp for bug tracking, as well as GitHub for web code versioning.
They worked well with our internal team and were very good at adjusting to our work style. They were also able to lead and manage some of the work that involved other vendors. Their founder really drove the team. They had a keen eye for detail and were very solution oriented. They were willing to work extra hours to get the product over the finish line.
What did you find most impressive about them?
I loved that they weren’t just about taking instructions and executing on them. They actually thought about design and potential problems, so that we could avoid them in the future. They were very pro-active at highlighting bugs in security, performance, and flexibility before we could even find them. They thought holistically about solutions and brought up all-encompassing ideas.
Are there any areas they could improve?
As they continue to grow, they're going to have to establish more robust processes. I don't think that's a negative, though; it’s just part of the growing pains they're going to have as they become bigger and better.
Any advice for potential customers?
They should have a clear idea of what they want to develop. Having clear objectives, clear milestones, clear dependencies - that should make for a very smooth process. The more design that they do upfront, the better they're going work with Product Crafters.