What evidence can you share that demonstrates the impact of the engagement?
I wish we’d made the decision to switch to Shopify a lot sooner. Our revenue nearly tripled, our conversion rate went up, and our bounce rate went down. Shopify in general gave us flexibility to add new functions without a lot of trouble, as opposed to Magento.
Denis made a video step-by-step guide on how to use the site, which was super helpful for knowledge transfers.
How did Pivofy perform from a project management standpoint?
I felt very comfortable working with Denis because he’s very honest. We could be very blunt with each other without getting our feelings hurt. We cannot change facts, so I prefer not to twist them to make the story sound better.
The whole process was very thorough, and he’s a great listener. They grasped our ideas very fast and helped us make judgment calls. We used Basecamp to log all tickets.
The website launch was delayed, but that was because of our side.
What did you find most impressive about them?
Denis is very honest and right to the point. We’re both technical people, so our discussions are very smooth. A lot of development companies start collaborations with a business development person, who has minimal knowledge about technology, so they always have to bring on someone else to be the backup. That wasn’t the case with Pivofy.
Another thing about Pivofy is that they’re very cost-efficient. Other companies were asking for 30–50% more. One company actually doubled the price of what Pivofy quoted us.
Are there any areas they could improve?
Pivofy probably has some offshore employees. We often talk to Denis, who talks to the team members, so there’s a gap in communication that could be filled up better.
Our designer is super particular, and there were a lot of design elements that were neglected when Pivofy transferred the design to the actual site. We identified a lot of small things that could’ve been done better when we did an audit of the site before launch.
We had some hiccups communicating with their team members because of the time difference, but I don’t think it was avoidable. It happens with our in-house team members as well.
Do you have any advice for future clients of theirs?
They should log everything in Basecamp and be as detailed as possible, especially if there’s a time difference.
While it's still early to give specific measurables, so far, the collaboration has been positive and is on a steady incline. Pivofy impressed the stakeholders with their quick problem-solving skills and their seamless communication style.