Pivofy

What evidence can you share that demonstrates the impact of the engagement? 

We’ve only been live for 6–8 weeks, but we’re fairly good traffic, and it’s really easy to use. My colleagues have given positive feedback, and everyone enjoys the functionality.

How did Pivofy perform from a project management standpoint?

It was really easy to assign them tasks. We followed through a checklist and I could even see what Denis was assigning from a development side. It was really useful.

What did you find most impressive about them?

In the interview process and throughout our whole engagement, whether it made sense or not, they made it seem doable and simple to accomplish. There were very few things they were unable to do for me, if any. The team was really good at responding on time. I even got the chance to speak with Denis in person in Chicago, and we had lunch together. It was nice to meet in person after working together so much.

Are there any areas they could improve?

No, I don’t think so. I’ve been pretty happy with every service they’ve provided.

Do you have any advice for potential customers?

Be communicative, whether that’s in-person or on the phone. Having that open dialogue is really helpful.

What evidence can you share that demonstrates the impact of the engagement? 

They’ve done absolutely everything I've wanted them to do. They’ve under-promised and over-delivered. We’ve been in the top 15–20% of new Shopify stores that launched the same week that we did. Given our small size and the number of Shopify stores that are opening, I am ecstatic that we’re ranking there. 

How did Pivofy perform from a project management standpoint?

They’ve handled project management very impressively. They ended up having to do more work than I think they anticipated, but they came in right at our budget and delivered everything two months early. 

What did you find most impressive about them?

They don’t stop until they get it right and exceed expectations. If there’s a problem, they’re like a dog on a bone. I’ve honestly never worked with a firm like them before; they’re absolutely outstanding. Dennis is the only person I know who works harder than I do— he’s incredible. 

Are there any areas they could improve?

I truly have no criticism of them. 

Do you have any advice for potential customers?

Recognize that they are experts. If you know exactly what you want, you might miss out. They are very innovative and know the space they are working in. It makes sense to hire professionals and listen to them. 

What evidence can you share that demonstrates the impact of the engagement? 

From Black Friday to Cyber Monday, we did $450,000 in sales. Prior to this project, the best month the company had was between $10,000–$20,000 in direct to consumer sales. The tech stack that Pivofy implemented drove that volume effectively. Since then, we haven’t had a month below $100,000 in sales, which is good for our business. That’s a small part of the total opportunity. The real benefit of their work was around the customer journey. Their team implemented technologies that add around 25,000 new direct users to the platform. They used technology to better serve customers with systems in place to capture data and fix inevitable challenges.

How did Pivofy perform from a project management standpoint?

Mostly, we use Basecamp. If I need to escalate a task, I text. Their team calls or texts back right away. They’re responsive and did a wonderful job.

What did you find most impressive about them?

Their innovation was impressive. While there was a level of customization, they deploy technology that exists. However, their product knowledge and ability to deploy their understanding of our business distinguish them. We’re probably the only waterfall company that they support but they bridged that gap with knowledge of prior projects to support us effectively.

Are there any areas they could improve?

This is because we changed the game plan, but there’s an opportunity for them to build a structure around onboarding. We got excited about different features and changed the project’s direction. While they had a process, their team has an opportunity to handle deviations from the original scope better. It could be that’s because Pivofy’s a smaller firm.

Do you have any advice for potential customers?

Maximize the partnership and engagement. Identify your aspirations for the platform. Make sure that you’re specific with your needs so that you don’t have project creep like us. They didn’t charge us additional costs but there’s only so much that you can do in a certain period of time.

What evidence can you share that demonstrates the impact of the engagement?

Our traffic and sales have doubled from the previous month, which is more than we usually see around this time of year. Our bounce rate is also down. We can attribute these trends to a mix of things, but the new website has definitely made an impact.

How did Pivofy perform from a project management standpoint?

Like I said previously, Denis was my main point of contact. We communicated primarily through texts, email, and Basecamp. He managed his team and our project exceptionally well. Whenever he came to visit our offices, he was easy to share ideas and brainstorm with. Denis’s dedication to our project also showed. 

After a family emergency called him out for a few weeks, any delays that happened were filled. About a week before the site’s launch, he responded to my messages at all hours. His diligence, work ethic, and openness to feedback made him a strong leader and project manager.

What did you find most impressive about them?

Pivofy’s ability to turn around what’s normally a 12–18-week project in just 6–8 impressed me the most. They even put our project first over their other clients, being transparent with everyone about our tight deadlines and priorities. Their open communication made them great at managing all of their projects.

Are there any areas they could improve?

It’s always challenging to work with a freelancer that’s not in the office, but that’s a general complaint, not one specific to Pivofy. We communicated with Denis digitally, and he was always very responsive, making it a seamless process. 

Any advice for potential customers?

Limit the stakeholders on your side to 2–3 people—otherwise, the number of conflicting opinions in the brainstorming process will lose you time. You should also be knowledgeable about the platform you want to use and the ideas you have. By meeting Pivofy halfway, you’ll help ensure that they deliver exactly what you want quickly.