What evidence can you share that demonstrates the impact of the engagement?
We send our customers a small questionnaire every two months to see what they like and what they don’t like. We use their feedback to plan for new updates.
In terms of bugs, there were a little more at the beginning, but over 85% of users are absolutely loving it. Everyone loves the flow and how clean and practical the app is. We have been getting amazing feedback about it which is great, and that’s why we’re still working with them.
How did Phaedra Solutions perform from a project management standpoint?
They’ve been super responsive, and get back to me even when I contact them after hours. They are based in Pakistan, so sometimes, especially with my being French, there may be a mistranslation and I need to reexplain things, but otherwise, it has been amazing.
What did you find most impressive about them?
I haven’t worked with that many providers, but I have to say that they are super flexible and extremely responsive. Every time I have an emergency, they are on it and try to solve it within 5 to 10 minutes of me texting them.
Are there any areas they could improve?
In the beginning, because they didn’t know me, they didn’t take the initiative to tell me what they felt was better, but now they do that. They don’t wait for me to tell them to do something, they come to me and tell me what they think would work better. They are taking the initiative which is what I appreciate.
Do you have any advice for potential customers?
Be extremely clear about what you want. For example, I like to create a point of reference so that they properly understand how I want it to look when it comes to the color and wording. If you know exactly what you want in your head, it is good to put it on paper for them so they won’t waste time trying to clarify with you.
The project was successful as it won the SWFL Innovation Award for Technology in 2020. The team's project management style was organized, and they were always available to the company whenever they were needed. The team took to their tasks without complaint.