Can you share any outcomes from the project that demonstrate progress or success?
Every company that I represent that hired Outsmart Labs over the years is still present in the US, growing and current client of the agency. From driving e-commerce sales to more than $1M a month, to increasing foot traffic to physical stores, to growing online communities it has been a great success.
How effective was the workflow between your team and theirs?
Workflow is always great. The team responds at all time and works long hours if needed. They constantly propose innovative strategies and ways to improve. The CEO is the main figure of the agency but the teams I’ve dealt with over the years has changed very little and is extremely skilled.
What did you find most impressive about this company?
How they are constantly on the forefront of emerging technologies and platforms. They constantly try to improve themselves and they are always looking for something better (at least that’s the impression I get). They are always true to their words and explain the process very accurately so there are very few surprise along the way.
Are there any areas for improvement?
I wish they reopened an agency in Europe to help US companies enter the French, UK, Russia, Israel or other markets.