What evidence can you share that demonstrates the impact of the engagement?
We delivered on time at the right cost. They weren’t the cheapest option, but they were within the range. It’s a pleasure to work with them. When we met or reviewed features, it was an easy experience. We have a good relationship
We launched the website, and it works perfectly. We only had minor bugs, so it wasn’t a hassle to review the whole website.
How did OTAKOYI perform from a project management standpoint?
We had a Slack channel, which allowed for ongoing communication. Once every two weeks, we had a call to review sprints. We also had other calls as needed. While their team was fairly autonomous, I was in touch with their project manager who kept me in the loop. We also used GitLab where I interacted with the team and answered questions.
They kept their deadlines. There was maybe a difference of 1–2 weeks, which is quite good for development. It was a smooth process.
What did you find most impressive about them?
They made the engagement enjoyable. Their team didn’t just want to make the product; they were transparent and helpful along the way. Their team proposed solutions and wanted to improve my idea. For example, there were a few cases when the designs didn’t fit the technical solution. Their team was independent enough to propose a solution that didn’t add another bundle of costs.
Are there any areas they could improve?
There’s always room for improvement. There was one case when I asked for a search feature that could be hard to complete correctly. I said that we needed to test the feature, but they reassured me that there wouldn’t be problems. When we shipped, it wasn’t adapted to help people search. Their team needed more context and time.
Do you have any advice for potential customers?
It would be helpful to lay down all the details with them. I had a clear vision of what I wanted, which could be helpful to them.