What evidence can you share that demonstrates the impact of the engagement?
Clear and consistent communications with clients are extremely important to us—and they’ve handled it incredibly well. For example, on the project for which they worked through the whole prototyping and design process, the client is super excited about the work they’re doing.
How did OTAKOYI perform from a project management standpoint?
Our project manager directs all of the communication with us and with our clients. They keep communication open and up to date with the clients and meet deadlines. When they’ve had a delay, they’ve made efforts to speed up so they can catch up with the project. They provide great service and have a real sense of ownership for the work that they do. We can trust the answers we get and the plans that they set.
Project management is one of their strengths. I have had to be less involved than when we had our in-house team. They run things smoothly and effectively with minimal efforts from my side while ensuring that the client is happy—it’s the best possible outcome.
What did you find most impressive about them?
Again, I think it’s their project management. When they started, they took over projects we had problems with. They jumped in, worked hard, and resolved the issues. They worked weekends if needed. They can understand how a Scandinavian company wants to communicate. The sense of ownership they exhibit is something I haven’t experienced before.
Are there any areas they could improve?
Even though they are great and better than any other Ukrainian company I’ve worked with when it comes to ownership, I think they can still improve because it’s one of the most crucial elements of any project. Their design and development work has been solid but the challenge for Ukrainian firms is staff turnover.
Do you have any advice for potential customers?
Be very clear from the beginning about what’s important to you and to your clients if you want them to be in direct contact. Be clear about what you want to get out of the relationship. If you haven’t worked with a Ukrainian firm before, given the cultural differences, it’s important to make sure nothing is taken for granted so that you’re on the same page.