OneClick IT Consultancy P Limited

BACKGROUND

Please describe your company and position.

I am the Director of Operations of a beauty company

Describe what your company does in a single sentence.

Biggest Hairdressing Salon Group in Australia

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OneClick IT Consultancy P Limited to accomplish?

• Internal IT System Development

SOLUTION

How did you find OneClick IT Consultancy P Limited?

Referral

Why did you select OneClick IT Consultancy P Limited over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved the design and development of a completely custom bookings system tailored to our business needs. This system was built from the ground up and included several key integrations and features to ensure a seamless end-to-end experience for both our team and our clients.

Key Deliverables Included:

Custom Booking Interface: A user-friendly front-end interface allowing clients to make, modify, and manage bookings in real time.
Admin Dashboard: A secure, internal dashboard for staff to oversee, edit, and manage all incoming bookings, including scheduling, client details, and service tracking.
Payment Integration: Integration with a third-party payment gateway to allow for secure online payments at the time of booking.
SMS Notifications: Automated SMS functionality for booking confirmations, reminders, cancellations, and follow-ups to improve communication and reduce no-shows.
Calendar Sync: Real-time sync with internal calendars to ensure accurate availability and avoid double bookings.
Reporting Tools: Custom reports for tracking bookings, payments, cancellations, and overall system performance.
User Management: Staff permissions and user roles to control access and ensure data security.
Ongoing Support & Maintenance: Continued collaboration for troubleshooting, system improvements, and future feature enhancements.
This system has now become a core part of our operations, significantly streamlining our workflow and improving the customer experience from booking to post-service communication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of the custom bookings system delivered several clear and measurable improvements to our business operations:

Reduction in No-Shows: Since launching the platform with integrated SMS reminders, we’ve seen a 35% decrease in client no-shows compared to the previous quarter.
Time Saved on Manual Admin: Automating bookings and confirmations has saved our front-of-house team an estimated 15+ hours per week in manual admin tasks.
Faster Payment Processing: With real-time payment integration, 95% of bookings are now paid upfront, improving cash flow and reducing the need for follow-ups.
Improved Client Experience: Feedback from clients has been overwhelmingly positive, with many noting the convenience of the new system. Our average booking process time has dropped by 40%, making it faster and easier for clients to secure appointments.
Increased Booking Accuracy: Real-time calendar syncing and dashboard controls have eliminated double bookings and reduced internal scheduling errors by over 90%.
Data & Reporting: We now have access to detailed usage analytics, allowing us to make smarter, data-driven decisions around staffing, peak times, and service offerings.
Overall, the system has helped us operate more efficiently, deliver a better client experience, and set a strong foundation for future scalability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management & Delivery:

OneClick IT demonstrated strong project management throughout the entire development process. From the outset, they provided a clear roadmap with defined milestones, timelines, and regular check-ins to ensure we were aligned at every stage. They delivered all major components of the project on time, and in some cases, even ahead of schedule.

Communication was one of their strongest qualities. They were highly responsive to our needs, quick to answer questions, and always open to feedback. Anytime we requested adjustments, the team was flexible and solutions-focused — nothing ever felt too hard or like a hassle.

When unexpected challenges or bugs came up (as they naturally do in custom development), the team acted quickly to resolve them with full transparency. We never had to chase updates or wonder what was happening — they kept us informed every step of the way.

Overall, their project management was professional, efficient, and easy to work with. We felt like we were in capable hands the entire time.

What was your primary form of communication with OneClick IT Consultancy P Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What Impressed Us Most:

What stood out most about OneClick IT was their genuine commitment to understanding our business and delivering a solution that wasn’t just functional — it was thoughtfully designed around how we actually work.

Their ability to take a complex, custom brief and turn it into a clean, user-friendly system was incredibly impressive. They didn’t just tick boxes — they thought ahead, asked the right questions, and offered suggestions that improved the final product in ways we hadn’t even considered.

Their communication was also exceptional. The team was transparent, proactive, and always available when we needed them. It never felt like we were just another project in their pipeline — they truly treated our business like their own.

That combination of technical expertise, solution-oriented thinking, and client care is rare to find — and it’s what made working with them such a standout experience.

Are there any areas for improvement or something OneClick IT Consultancy P Limited could have done differently?

Areas for Improvement:

Overall, our experience with OneClick IT was extremely positive. If we had to suggest one area for improvement, it would be around more detailed documentation at each development phase — especially during handover. While the team was always available to explain features and answer questions, having more structured documentation upfront would have made internal training and onboarding even smoother.

That said, whenever we raised anything — big or small — the team was quick to respond and always eager to improve. Their willingness to listen and adapt gave us full confidence that we were being heard and supported throughout the process.

BACKGROUND

Please describe your company and position.

I am the CEO of Travorio

Describe what your company does in a single sentence.

Travel and Hospitality.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OneClick IT Consultancy P Limited to accomplish?

• To Build Online Booking Engine

SOLUTION

How did you find OneClick IT Consultancy P Limited?

Online Search

Why did you select OneClick IT Consultancy P Limited over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from OneClick IT Consultancy P Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

End to End development of new Booking engine

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in significant measurable improvements, including  reduction in processing time, enhanced system performance, and a more seamless user experience. Additionally, our platform's uptime increased, and customer engagement metrics improved, demonstrating the effectiveness of OneClick IT Solution’s work. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OneClick IT Solution demonstrated excellent project management throughout the engagement. They maintained clear communication, provided regular updates, and ensured that every milestone was met on schedule. Their structured approach, including agile methodologies and well-organized sprints, kept the project on track and allowed for flexibility when needed.

They were highly responsive to our needs, quickly addressing any concerns and making necessary adjustments without delays. Their proactive problem-solving and dedication to customer satisfaction made the entire process smooth and stress-free. Overall, their efficiency and reliability made them a valuable partner in achieving our project goals.

What was your primary form of communication with OneClick IT Consultancy P Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most about OneClick IT Solution was their commitment to innovation and client satisfaction. Their ability to understand complex requirements and transform them into intuitive, high-performing solutions was truly impressive. Unlike many firms, they didn’t just deliver a product—they provided strategic insights and recommendations that added significant value to our project.

Additionally, their responsiveness and attention to detail set them apart. Whether it was last-minute changes or unexpected challenges, they handled everything with professionalism and efficiency. Their blend of technical expertise, creativity, and customer-centric approach makes them a unique and highly reliable technology partner.

Are there any areas for improvement or something OneClick IT Consultancy P Limited could have done differently?

Overall, our experience with OneClick IT Solution was highly positive, but there are a couple of areas where improvement could enhance their services even further.

Project Delays: While the team was highly efficient, there were minor delays in certain phases of the project. Although they communicated these well and ensured quality wasn’t compromised, streamlining timelines and better resource allocation could help in faster delivery.
Testing Process: The testing phase could have been more rigorous before deployment. We encountered a few minor bugs post-launch that required quick fixes. Strengthening their QA processes with more thorough pre-release testing would make the final product even more seamless.
Despite these areas for improvement, OneClick IT Solution was proactive in addressing concerns, and their commitment to delivering a high-quality solution remained evident throughout the project.

BACKGROUND

Please describe your company and position.

I am the Senior Product Development Engineer of 1 to All Co., Ltd.

Describe what your company does in a single sentence.

System Integrator and VoIP carrier

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OneClick IT Consultancy Pvt. Ltd. to accomplish?

• Develop a web application with steep integration with Pexip video conferencing
• Developed web application and integrated with Zoom video platform
• Developed web application and integrated with Zoom Phone platform

SOLUTION

How did you find OneClick IT Consultancy Pvt. Ltd.?

Online Search

Why did you select OneClick IT Consultancy Pvt. Ltd. over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from OneClick IT Consultancy Pvt. Ltd. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We developed complete web application for one of the Thailand government sectors where they needed various level of accesses to the system. customer wanted to a simple and user-friendly portal to conduct highly secret video conferencing services with top officials and politicians. They wanted to get a complete report of the online meetings conducted.

All the business requirements came in Thai and the 1 click team has worked closely with me on a daily basis to understand the requirement and come up with functional requirement of each and every requirement. Lots of patience, dedication and experiences played a major role in this project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved customer satisfaction. Increased employee productivity. more efficient process. improved brand reputation. positive social impact.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a very professional team and completed all the tasks right on time. All the change requests were documented and delivered then and there along with the main tasks as committed.

What was your primary form of communication with OneClick IT Consultancy Pvt. Ltd.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their working culture, friendliness, and accessibility.

Are there any areas for improvement or something OneClick IT Consultancy Pvt. Ltd. could have done differently?

No comments. All good.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO of the company, and we develop software, web apps, mobile apps, and websites for businesses and private people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OneClick IT Consultancy Pvt. Ltd.?

We hired them to help us with software development.

SOLUTION

What was the scope of their involvement?

OneClick IT Consultancy Pvt. Ltd. is providing staff augmentation services. We use database technologies such as React, Node.js, and WordPress.

What is the team composition?

We deal with their three project managers and 10–15 developers. The people we work with really depend on the project we’re working on.

How did you come to work with OneClick IT Consultancy Pvt. Ltd.?

We found their team on Upwork. After having a few talks with them, we found that they could provide us with more than one developer. As a result, we started giving them work.

How much have you invested with them?

We’ve spent $30,000–$50,000.

What is the status of this engagement?

We began collaborating with OneClick IT Consultancy Pvt. Ltd. in December 2020, and we continue to work together. We’ve had an increased number of projects from May–June 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We measure OneClick IT Consultancy Pvt. Ltd.’s impact based on the quality of their work, their timeliness, and their responsiveness.

How did OneClick IT Consultancy Pvt. Ltd. perform from a project management standpoint?

We manage the projects with them, and we’re aware of everything every step of the way. They have a pretty good project management process. We use Jira, Skype, Asana, and email.

What did you find most impressive about them?

They figure out everything that needs to be done, no matter how difficult it is.

Do you have any advice for potential customers?

They’re always available to communicate in order to get the project going.

BACKGROUND

Please describe your company and your position there.

I'm the general manager of Diwan expo co. in Kuwait

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OneClick IT Consultancy Pvt. Ltd., and what were your goals?

Basically, I'm a business owner and I want efficiency, hence, this is the company I found the most useful and dedicated while comparing with others with the same level of quality as I wish for.

SOLUTION

How did you select this vendor and what were the deciding factors?

I had discussed with many developers and companies about the project and checked websites as well and then finalized OneClick for the projects because they have done many projects. The team was very supportive whenever I discussed my doubts and questions they had helped me and sort out my all doubts and questions . After multiple discussion, I was ready to select OneClick.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I have iOS & Android main functionalities being tested and approved. I have made some changes as per customers requirements and developed some additional features.

How many resources from the vendor's team worked with you, and what were their positions?

- OneClick team who are allocated to me continuously updating me about the project. They discussed all the small details about the project with me, business analyst responsible to took me all details of the project and helped to change my vision into reality.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have iOS & Android main functionalities being tested and approved. I have made some changes as per customers requirements and developed some additional features

Describe their project management style, including communication tools and timeliness.

The project management was great and the team was so good and has the expertise to deliver more than I expected. If I get the chance, I’ll definitely work with OneClick again.

What did you find most impressive or unique about this company?

I found everything impressive about the company like a Coordination of the team, updating details about the project, on-time delivery of the project, and all of the above the expertise they have to fulfil the requirements.

Are there any areas for improvement or something they could have done differently?

To be honest, I wanted to find but not able to do it, As I mentioned they have the expertise to deliver the project above the expectation, I’m completely satisfied with it.

BACKGROUND

Please describe your company and your position there.

We are South Travels, a leading travel agency in Dubai, United Arab Emirates. A most reputable online travel agency in Dubai, United Arab Emirates, with more than a decade of experience in providing quality travel services for leisure and business travelers worldwide!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OneClick IT Consultancy Pvt. Ltd., and what were your goals?

We hire OneClick IT Consultancy Pvt. Ltd. for developing our Activity (Tours) and Airport Transfers module. Since in the past we don't have any Activity module we are using static data for activities so we needed some supplier where we can receive all these activities dynamically.

SOLUTION

How did you select OneClick IT Consultancy Pvt. Ltd. and what were the deciding factors?

We searched on the Upwork platform for the PHP(Laravel developers) who have done past projects in developing API and who also have done the projects in Travel Portal Development so we selected OneClick IT Consultancy based on their views for developing our Activities and Airport Transfers service development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mock-ups and wireframes for our site. The application was done in PHP (Laravel) since our whole company website is been done in Laravel.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also one full-stack developer and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 70% increase in traffic, and our incoming leads doubled month over month thanks to the landing page.

Describe their project management style, including communication tools and timelines.

We had daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used Skype and GitHub to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

One thing I like and in Favour of this company has done coding in such a professional way that our developers can easily understand the whole coding part and can modify it if needed in the future.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs on the contact form. We let them know, and they were quick to fix the issues

BACKGROUND

Please describe your company and your position there.

I'm a Sales Director for an industrial machinery manufacturing Company. I work in this sector for more than 15 years providing equipment solutions for the industry.

Since a long time, service response time has been a challenge for all machinery manufacturers. With the advance of the technology, I have founded a digital service platform that connects equipment manufacturers and equipment end users.

The objective is to use digital communications tools to reduce equipment downtime by improving manufacturers service capabilities, helping to solve problems in the first contact with the customer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OneClick IT Consultancy Pvt. Ltd.?

Develop a brand new mobile app for smart phones and tablets for external users and a desktop platform for internal users. The application involves, video calls, specific tools for vide calls used in industrial services, call management and payment processing.

What were your goals for this project?

To have a high quality application, well designed, easy to use for customers, robust, stable and with a good response.

SOLUTION

How did you select this vendor?

I had several meetings with many suppliers. One Click was one of the most professional Companies presenting the solution and the offer. One Click also listened and understood the challenges of the project and showed good spirit and flexibility. They were able to build trust and this was the reason they've got the order.

Describe the project in detail.

The application involves, video calls, specific tools for vide calls used in industrial services, call management and payment processing.

What was the team composition?

They have the, iOS designer, Android designer, desktop designer, project manager, my commercial contact that is also involved with the project and all communications. The owner is frequently present checking the application and also in some meetings.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Considering the complexity of the project, we are moving really fast. In almost two months we are in the half of the project. We have desktop, iOS and Android main functionalities being tested and approved.

Changes are quickly corrected in a very good pace. The design and functionalities are very good so far. We are definitely going in a good direction and good pace.

How effective was the workflow between your team and theirs?

Weekly meetings and when necessary more meetings during the week to clarify points and advance in the project. Communication is very good always. They have a lot of talented people there, which makes it easy for us to discuss ideas and make the correct decision.

What did you find most impressive about this company?

Their talent and good spirit. We started this project when the COVID pandemic was yet inoffensive and we didn't have an idea about how it would transform our lives.

We faced changes in our daily lives, changing from working from office to working from home and all the uncertainty that this situation brings to us because all of the "unknown" about the virus, they were always very professional, good humor and never stopped the project.

Are there any areas for improvement?

Keep doing what you do the way you do. Keep your flexibility - this is key. I'm happy to work with them and I wish all the best for all of them in their personal and professional lives.

BACKGROUND

Please describe your company and your position there.

I work in a private firm and to develop an affiliate website for activities was my long time dream. I was the only one who nurtured this dream to 200 pages on my activity website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OneClick IT Consultancy Pvt. Ltd.?

I want to update my website layout and integrate the Travel supplier's API. I took services of OneClick IT Consultancy as they are experts in the Travel domain and integrated multiple Travel APIs.

What were your goals for this project?

I aimed to build an affiliate booking website which would reach lakhs of customers to do their sightseeing and activity booking while they are on their tour. I wanted travelers to travel hassle-free without the interruptions of package providers to make for every activity at their own time, instead, they should have the freedom to choose what they want to do when they want.

SOLUTION

How did you select this vendor?

I interviewed so many IT companies to complete my dream, but could only trust upon OneClick as they were the only ones having the utmost clarity and expertise on the knowledge and skill set which I was looking for. They helped me with clarifying the flow more and make it simple for the end-users.

Describe the project and the services they provided in detail.

The project is a website comprising of activities available throughout the different activities platform. The website displays numerous activities and its details by more than one affiliate API integration and shows it on the TripIndicator platform with price comparison.

What was the team composition?

The team comprised of a business development executive who was stuck to the updates throughout the project until the delivery. The business analyst took responsibility to gather the minutest detail of the project so that it is a great experience for the users and the web developers and designers made the thought become a beautiful reality. Everyone in the team is filled with power boosters to deliver the best quality result.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

After the launch of the website, the website is doing far better than I had thought and I have started earning a handsome amount from the income generated through it.

How was project management arranged and how effective was it?

The project management was really very effective as everyone in the team was powered enough to deliver more than required in an exquisite manner in a fixed timeline.

What did you find most impressive about this company?

Everyone in the team was so passionate to deliver more than required that I never had to take any tension related to the project. Everything process from requirements gathering to delivery was really very smooth.

Are there any areas for improvement?

I was not able to find any. They are good at their work.

BACKGROUND

Please describe your company and your position there.

Transportation and Parking Consultancy

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OneClick IT Consultancy Pvt. Ltd.?

iOS App development requiring innovative design thinking approach, superior knowledge and good experience in the field. By selecting OneClick, we found a highly capable company able to build an innovative Parking App on top of existing customer IT framework and legacy infrastructure

What were your goals for this project?

Design a usability concept based on high level requirements Implement prototype and refine constantly in agile manner Deploy constantly and integrate with existing APIs Support roll out and operations Provide superior support services

SOLUTION

How did you select this vendor?

Market research and due diligence of a number of candidates. OneClick stood out from all the competition by being highly knowledgeable and responsive. They were quick to understand requirements and fast to provide first conceptual ideas, profound base and prototypes to work from

Describe the project in detail.

Parking / Transportation App development integrating innovative concepts unprecedented in the market

What was the team composition?

Usual agile project set up, effective all along the way

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to build a superior App, integrate, test, roll out and support within planned schedule

How effective was the workflow between your team and theirs?

Highly effective as OneCLick was very responsive, open to new requirements, changes. They contribution and willingness to achieve a mutual solution was outstanding

What did you find most impressive about this company?

Their high level of responsiveness even with the workload they had to balance, always available in due time on any issue and request

Are there any areas for improvement?

nope

BACKGROUND

Please describe your company and your position there.

I am the Managing Director of Arora Refractories. We are experts at manufacturing more than 60 varieties of products in castables, ceramics, bricks, insulating materials, and Ceramic fiber Blanket & Boards. We are also channel partners with other leading companies in the nation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OneClick IT Consultancy Pvt. Ltd.?

We wanted to rebuild our website through which we can market our products and increase our online visibility more efficiently.

What were your goals for this project?

We wanted the traffic of our website to increase at a higher rate and hence we finalised to rebuild the website SEO friendly. By letting the SEO experts handle the website’s marketing and traffic we were intended to outperform and create a visible impact on the online platform.

SOLUTION

How did you select this vendor?

An industrialist from the same domain as ours got their website built from OneClick IT Consultancy and they are very happy with the quality work that they have provided in a shorter timeline. Hence we were adamant to our decision to get our website rebuilt from OneClick.

Describe the project in detail.

Reviving the existing website with new theme and more informative with addition of new products. each products was supposed to be highlighted to get attention. Wanted it to be user friendly to access the relevant information

What was the team composition?

The team had a really intelligent project manager to make everything possible and a business analyst who was able to cope with the project in no time. Later when the website was live, the SEO expert marketed the website and our products precisely to reach our targeted audience.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome of the company has incurred a huge profit margin and there are numerous signs that it will continue in a rising manner.

How effective was the workflow between your team and theirs?

The workflow was really very effective as everyone in the team was powered enough to deliver more than required in an exquisite manner and a fixed timeline.

What did you find most impressive about this company?

The team understood their responsibility and was constantly motivated to outperform. The constant support from CEO Romit was also creating a positive impact on the team and letting us believe in their efforts.

Are there any areas for improvement?

Did not find any.