Netclues Inc.

BACKGROUND

Please describe your company and position.

I am the Medical Director & Business Development of Beyond Basics Medical: Leaders In Laser, Skincare & Body

Describe what your company does in a single sentence.

Beyond Basics Medical: Leaders In Laser, Skincare & Body of the Cayman Islands, modern medical aesthetics clinic. You painless laser partners providing help for all skin tones and ages. Designing your skin's most excellent future with the safest and qualified health and wellness family for 17 years. Faithfully keeping our promise of being innovative by always offering the advanced and newest world class techonoly in the non-surgical beauty industry presenting enhancing experiences such as EMFACE, EMSCULPT NEO, EMSELLA, INJECTABLES, LASER, PRP, MICRONEDDLING, PEELS & HYDRAFACIALS. Providing elite attentive care and transformative and life changing results so you can begin to feel BEYOND. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netclues Inc. to accomplish?

• Customize and maintain the company website with attractive, modern and easy features for clients and us.
• To sell retail online smoothly.
• Overall increased traffic and client visits to website.
• Higher SEO and to do Google ads!

SOLUTION

How did you find Netclues Inc.?

Referral

Why did you select Netclues Inc. over others?

• Great culture fit
• Company values aligned

How many teammates from Netclues Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Beyond Basics Medical are the Leaders In Laser, Skincare & Body of the Cayman Islands, the premier modern medical licensed aesthetics clinic. Your trusted painless laser Partners providing help for all skin tones and ages in an inclusive space. Designing your skin's most excellent future with the safest and qualified health and wellness family, established since the year 2007. Faithfully keeping our promise of being innovative by always offering the advanced and newest world class technology in the non-surgical cosmetic industry in a beautiful state-of-the-art ambience. Presenting enhancing experiences such as EMFACE, EMSCULPT NEO, EMSELLA, INJECTABLES, LASER, PRP, MICRONEEDLING, PEELS & HYDRAFACIALS. Providing elite attentive care and transformative life changing results so you can begin to feel BEYOND.

We professionally and respectfully create comprehensive and bespoke plans to target various skin concerns and execute these plans according to our accurate assessments, and with the support of science-backed technology and medical grade skincare products we produce significant long term visible and desired results that ultimately boosts contentment and quality of life. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website development and security. Restructuring retail online store. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered promptly and were transparent on what they could provide. 

What was your primary form of communication with Netclues Inc.?

Email or Messaging App

What did you find most impressive or unique about this company?

Paid attention to every detail of what we expressed and matched each point with a solution or clarity. Also patience was used. 

Are there any areas for improvement or something Netclues Inc. could have done differently?

Yes, the use of incorporating AI on the website and alerting us and providing new concepts and modern features on how to enhance our website with the latest trends. Yes, our ideas are being listened to, but what about telling us your ideas for more growth and to make our website awesome on an international level. Additionally to get us intiated with Google Ads as we have mentioned before! We are interested in a YouTube Chanel too. Sometimes time differences may be challenging when corresponding via emails.  

BACKGROUND

Please describe your company and position.

 I am the MD of a financial services company 

Describe what your company does in a single sentence.

We specialize in the provision of comprehensive anti-money laundering compliance services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netclues Inc. to accomplish?
To Design and Develop a custom Online Learning Management System.

SOLUTION

How did you find Netclues Inc.?

Other

Why did you select Netclues Inc. over others?

Other

How many teammates from Netclues Inc. were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 The project involved designing and developing a custom E-Learning Management System (LMS) for both individual users and corporate clients. Administrators can easily upload and manage training programs, while users can register directly or through bulk employee registrations for companies. The platform features integrated payment processing for seamless transactions, providing immediate access to courses. The goal was to create a flexible, scalable, and efficient solution for online training delivery.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The success of the project can be attributed to several key factors. Firstly, the implementation of automated training processes has streamlined course delivery, allowing users to engage with content more efficiently. Additionally, there has been a noticeable reduction in manual workload for administrators, freeing up their time to focus on other critical tasks. Higher completion rates among users indicate that the system is effective in keeping learners engaged and motivated. 
Furthermore, the platform has successfully generated significant revenue, reflecting its market demand and usability. Finally, maintaining high system uptime and performance ensures a reliable user experience, which is crucial for fostering user satisfaction and retention. Together, these factors illustrate a comprehensive measure of the project's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach included breaking the project down into short sprints, which made it easier to tackle everything step by step. They were really responsive and proactive, keeping me in the loop throughout the process. Even though there were a few minor delays with some milestones, they delivered the project just as I expected. Overall, I appreciated their commitment to quality and making sure I was happy with the results!

What was your primary form of communication with Netclues Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

 They worked with me as a true partner rather than just a service provider, providing invaluable consulting and support throughout our collaboration. I was especially impressed by their honest and insightful advice tailored to meet our evolving business needs. Their quick response time and genuine eagerness to assist are truly remarkable. As a locally based company with an excellent reputation in the market, Netclues stands out as a leader in digital transformation. If anyone is serious about taking their business to the next level digitally, I wholeheartedly recommend reaching out to Netclues.

Are there any areas for improvement or something Netclues Inc. could have done differently?

As with any project, we faced a number of ups and downs while developing a custom solution, which naturally demanded considerable effort and collaboration from both sides. Despite these challenges, I am extremely pleased with the final product we received. The team's dedication to understanding my needs and their ability to adapt to changing requirements played a crucial role in our success. 
Their commitment to delivering quality work and maintaining open communication throughout the process instilled a great deal of confidence in me. Given this positive experience, I have decided to retain them as my go-to digital solution providers, knowing that I can rely on their expertise and support for future projects.

BACKGROUND

Please describe your company and position.

I am the Assistant Property Manager of a resort

Describe what your company does in a single sentence.

We are a condo based Hotel/Long term accommodation for locals/Timeshare providers under the name of Plantation Village Beach Resort. Operating since the 1980's on Grand Cayman's world renown Seven Mile Beach.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netclues - Web Design and Marketing to accomplish?

• Provide a Payment Portal website for our Timeshare Owners to make payment towards their Timeshare Gov. taxes, Timeshare Dues, etc.

SOLUTION

How did you find Netclues - Web Design and Marketing?

Referral

Why did you select Netclues - Web Design and Marketing over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

With our PCI Payment Portal website, powered by Netclues, we use this to take payments for all of our Timeshare Owners tax payments, Timeshare Owner Maintenance Dues payments. It is very useful that the website works so efficiently for our payments, with almost all major card distributors accepted by the Payment Portal. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Lakul from Netclues was notified by myself about the issues we were having with our PCI Portal not aking payment two weeks ago. Within an hour I had a response from him confiming that him & the Netclues team were working hard in the background of the website to get everything back up & running for us. We experienced a cyber attack/fraudster trying to make payments & refund said payments back to himself.

Lakul & team were able to intercept the attack & get things up & running for us within 2-3 days. Through email & WhatsApp communication myself & our Accountant for PCI were able to easily chat with Lakul through the process & receive updates as requested. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was quite a big issue it seemed & Lakul and Netclues team were very efficient on timing to deliver our service back to us & secure our payment portal again! Very huge thanks to the whole team but Lakul especially for how quickly they were able to mend things.  

What was your primary form of communication with Netclues - Web Design and Marketing?

Email or Messaging App

What did you find most impressive or unique about this company?

The personal service provided, it felt as if we were #1 priority & the team were hard at work to resolve our issues. Also Lakul provided periodic timeline updates via Whatsapp as they would work through trying to resolve the issue for us. We find that they provide us a great Payment Portal website for our Timeshare Owners & have it very nicely laid out for them to make payments on their own accord from the pleasure of their homes before coming down for their Timeshare weeks.

Are there any areas for improvement or something Netclues - Web Design and Marketing could have done differently?

In terms of services provided to us, Netclues - Web Design and Marketing has provided a tremendous service for us & currently we have no areas for improvment currently to address.

BACKGROUND

Please describe your company and position.

I am an executive at Caribbean Culinary Concepts Limited

Describe what your company does in a single sentence.

Caribbean Culainry Concepts is a provider of culinary events and private transportation services in the Cayman Islands. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netclues - Web Design and Marketing to accomplish?

• Re-design of website

SOLUTION

How did you find Netclues - Web Design and Marketing?

• Online Search
• Referral

Why did you select Netclues - Web Design and Marketing over others?

• High ratings
• Close to my geographic location
• Good value for cost

How many teammates from Netclues - Web Design and Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design and development; payment gateway integration; SEO Foundation and set up ; customized reservation system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Company website was re-designed and launched
• New booking system was customized to company needs
• E-commerce system was set up 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was professional and very responsive. The project team was led by Pooja S. Pooja was very accomodating and took time to understand all our requirements. We did encounter challenges during the project but Pooja and team were always abe to find a solution and resolve any issues. 

The Netclues Team is very professional and experienced and was easy to work with. We wanted a partner for our nerw website and reservation system that we belive would be a good fit for the loan term and we believe Netclues offers the best service in our market. 

What was your primary form of communication with Netclues - Web Design and Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Ability to resolve any issues during development in a timely manner
• Flexibility in understandign any additional requirements that came up during the project

Are there any areas for improvement or something Netclues - Web Design and Marketing could have done differently?

There is always room for improvement. In this case there may have been some miscommunication of initial assessment of project requirements, but Netclues Team was flexible to resolve and deliver a solution. 

BACKGROUND

Please describe your company and position.

I am a Director at RE/MAX Cayman Islands

Describe what your company does in a single sentence.

Real estate

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netclues - Web Design and Marketing to accomplish?

• Develop website
• Maintain and update website

SOLUTION

How did you find Netclues - Web Design and Marketing?

Previous projects

Why did you select Netclues - Web Design and Marketing over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Netclues - Web Design and Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop new website design for #1 global RE/MAX agent including creative design, integrated IDX feed, multiple daily updates, hosting, and maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client was extremely satisfied with project and has continued a relationship with Netclues since site's launch in 2017.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was excellent. Everything was delivered on time and they are one of the most responsive companies I've ever dealt with. They immediately get back to you, advise of a timeline for any new project and in many instances the project is done ahead of time. Excellent communication.

What was your primary form of communication with Netclues - Web Design and Marketing?

Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by their communication, which is prompt and thorough, as well as their full understanding of the needs and technical requirements of our project which is very unique being based in the Cayman Islands.

Are there any areas for improvement or something Netclues - Web Design and Marketing could have done differently?

Honestly, there is nothing they could do different. They are excellent to work with.

BACKGROUND

Please describe your company and position.

I am the marketing manager of the Wharf Restaurant

Describe what your company does in a single sentence.

Two premier waterfront restaurants providing exceptional waterfront dining experiences with the focus on high quality on food, wine, other drink options and service!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netclues - Web Design and Marketing to accomplish?

• excellent positioning online
• create google ads to perk curiosity resulting in conversion of reservaition
• managing and assurance of full coverage and linking of all loose ends

SOLUTION

How did you find Netclues - Web Design and Marketing?

Other

Why did you select Netclues - Web Design and Marketing over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Netclues - Web Design and Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website Review for Netclues Design by Nirmal
My name is Dunja and I'm the marketing manager of The Wharf on the Cayman Islands. I recently had the opportunity to explore a website designed by Nirmal from Netclues, and I found it to be a well-structured and visually appealing platform. The layout is clean and intuitive, making it easy for users to navigate through various sections. 

One of the standout features is the attention to detail in the design elements, which enhances the overall user experience. The color scheme is cohesive, and the typography is clear, contributing to a professional look. Additionally, the website is responsive, adapting well across different devices, which is essential in today’s digital landscape.

From a functionality standpoint, the website loads quickly and the interactive elements work smoothly, which is crucial for retaining visitor engagement.

Overall, Nirmal from Netclues and his team have created a solid website that showcases both creativity and technical skill. It serves its intended purpose effectively, I can highly recommend the team of Netclues for any web development projects! They are responsive, attentive to detail and professional! 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have already ecperienced Increased Traffic. We are anticipating to have a higher conversion rate due to the quicker loading and demonstration of the venue in crisp digital format. 
• Mobile Responsiveness -  With the rise of mobile browsing, measuring the percentage of users accessing the site via mobile devices—and how they interact with the site—can indicate the success of responsive design efforts - the new design is more cell phone user friendly. 
• 6 Search Engine Rankings have gone up as well, we are aiming to raise even higher.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for our new website was well organized and structured. Nirmal and his team communicated clear timelines and milestones at the outset. Overall, they were able to deliver most items on time, which helped keep the project on track for the scheduled launch.

In terms of responsiveness, the team was attentive to my needs and feedback throughout the process. They conducted regular check-ins to ensure that our requirements were being met and were open to making adjustments based on our input. Their willingness to adapt to changes and address any concerns promptly was appreciated and contributed positively to the overall experience.

What was your primary form of communication with Netclues - Web Design and Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nirmal has made it a bliss to learn the back office of the website. All added edits and adjustments were noted and taken into consideration, any re-formatting and re-building to further better fit our needs were done effectively and fairly quickly! 

Are there any areas for improvement or something Netclues - Web Design and Marketing could have done differently?

None. 

BACKGROUND

Introduce your business and what you do there.

I’m a partner at a law firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netclues - Web Design and Marketing?

We are a newly formed law firm, and we just started in March 2021, and we needed help designing and launching our website. 

SOLUTION

What was the scope of their involvement?

We gave Netclues a few websites that we liked and told them we wanted a clean, modern look for our site. We also wanted the site to be user-friendly and work across mobile phones and devices. 

Netclues handled the concept, design, and launch of our website. They sent 4–5 designs to us throughout the process, and we made changes along the way. We have already launched the website, but they are currently providing maintenance.  

What is the team composition?

Harsh (Product Manager) is our main point of contact, and we also work with Jay (Internet Marketing & Sales Executive). They have a whole team working on the background, but we don’t interact with them. 

How did you come to work with Netclues - Web Design and Marketing?

I chose Netclues based on a referral from a colleague that had their website built by Jay. 

How much have you invested with them?

We have spent $3,000–$4,000. 

What is the status of this engagement?

We started working together in December 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The project has gone fairly well. Overall, we are satisfied with Netclues’ web design work. We have received positive feedback in terms of the website quality.

How did Netclues - Web Design and Marketing perform from a project management standpoint?

Netclues is good at project management. They have a hands-on approach, and they are accessible through email, telephone calls, and in-person meetings. We are pleased with their customer service skills and personal relationship with our team. Even though we had some disagreements, they have maintained a good attitude and accommodated us.  

What did you find most impressive about them?

We are impressed with their interpersonal skills, customer service, and responsiveness. 

Are there any areas they could improve?

It would have been more helpful if they had more graphics design input in the early stages. We could not show them the design that we wanted, and hoped that they would convert our ideas into designs. That said, they can improve their graphics team and have more design elements. 

BACKGROUND

Introduce your business and what you do there.

I’m the director of an investment company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netclues - Web Design and Marketing?

We wanted to create a website for our business.

SOLUTION

What was the scope of their involvement?

Netclues - Web Design and Marketing are building three new websites from scratch for companies that we’re making investments in. They also do social media management and design from concept through delivery.

What is the team composition?

We’ve been working with Jay (Internet Marketing and Sales Executive), two developers, and one social media manager.

How did you come to work with Netclues - Web Design and Marketing?

We found them on Google, and we chose them because they convey confidence in terms of testimonials and references. 

How much have you invested with them?

We’ve spent around $30,000 with them so far.

What is the status of this engagement?

We started working together in February 2021, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had an excellent partnership so far.

How did Netclues - Web Design and Marketing perform from a project management standpoint?

They’ve been great; we have weekly Zoom and Google Meets meetings to check progress.

What did you find most impressive about them?

Their flexibility is what stands out the most. 

Are there any areas they could improve?

I don’t think there’s anything they can improve on — they’re great.

Any advice for potential customers?

Have a solid design concept in mind to start with. 

BACKGROUND

Please describe your company and your position there.

We're Jamaica's largest credit union offering financial services to our members. My role in the company is that of CIO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netclues - Web Design and Marketing?

We needed a new website, one that would represent us and one that would be secure, easily administered, and useful to our members.

What were your goals for this project?

User friendly, secure, robust, compliant

SOLUTION

How did you select this vendor?

An RFP was put out for the project and 6 companies bid. Netclues was selected after first being shortlisted, afther which they demoed and was interviewed by our IT steering committee which is responsible for making the final decision.

Describe the project and the services they provided in detail.

They designed and developed our new website

What was the team composition?

There was an account manager, project manager, technical lead

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Feedback from our customers have been positive in relation to the design of the website

How was project management arranged and how effective was it?

They had a clear project plan with clear deliverables and timelines which they adhered to

What did you find most impressive about this company?

They have been very involved in the process, from the RFP all the way through development and, now, post support. The service quality remains

Are there any areas for improvement?

Not any I can think of at this time