A Multi-Disciplined Software Development Agency

GOLD VERIFIED

As a leading mobile app and software development agency, we continuously monitor the latest trends to anticipate future technological growth. Our team of senior programmers, engineers, app designers, digital marketers, and graphic designers have years of experience creating industry-leading strategies and custom solutions.

While our teams have decades of software design and development experience, we are constantly learning and enhancing our skills to stay on the forefront of technology. From powerful mobile applications to custom data-driven websites and desktop applications, we use proven technologies to create stable, sustainable tools for your business.

Our app development company can respond quickly to meet your changing business needs. Across our eight main service areas, we provide exceptional reliability and advanced software to anticipate future business growth as well as effective digital media solutions.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2001
Show all +
Murray, UT
headquarters
  • 975 Woodoak Lane Suite 110
    Murray, UT 84117
    United States

Portfolio

Key clients: 

Biowave, Bingoat, Letts Play, Streamz Inc., Select-A-Language, MAd Reach, Huck It, German Shepherd Lifestyle, Low Cost Interlock, Listen Wifi, G3, Characterized, Sperry's Moviehouse, Western Line Constructors, Peak Photo, and Remedy.

Biowave Image

Biowave

BioWaveGO is an ultra-effective, non-opioid, wearable, FDA-cleared device created to block pain at the source — without a prescription. BioWaveGO’s patented pain-blocking technology delivers therapeutic electrical impulses through the skin to prevent pain signals from reaching the brain.
 
We partnered with the BioWave engineering team to create BioWaveGO, an iOS- and Android-compatible mobile app. The BioWaveGO app

allows patients to control their BioWaveGO device and track key session data such as the level of intensity, the date/time/duration of their session, and pre- and post-treatment pain levels.
 
In addition to the development of the BioWaveGO app, we created a streamlined content management system that allows BioWave system administrators to customize and edit content on the app, without requiring any coding knowledge. We also created a secure, HIPAA-compliant hosting environment in our Cloud to safely store all of our client’s sensitive data.
 
We are proud to collaborate with a company that is leading the way to the future of pain management solutions with a safe, non-opioid alternative.
Bingoat Image

Bingoat

Bingoat is a mobile game and tool that enables peak performance for bingo players, utilizing the device’s camera as a card scanner and transposing their physical cards into the application. Bingoat allows users to scan and play up to 50 cards simultaneously. The user enters called numbers and the app becomes their bingo game assistant: daubing each scanned card automatically. When bingo is achieved, it notifies the

user of their victory.

 

Designing a revolutionary bingo application required extensive technical expertise. Our strategy encompassed various processes including game development, UI/UX development, Android & iOS mobile app development, web design and ASO.

 

On a technical level, our goal was to harness a device’s camera to scan up to 50 bingo cards, process and transpose them into digital format using optical recognition technology. The scanning technology needed to be ultra-precise since one mistake can ruin a bingo game for the user. We created the most effective bingo card scanner on the market. Our technical research led us into uncharted waters, resulting in patent-pending innovation. In addition to technical development, we helped our client navigate the patent landscape to secure their intellectual property.

 

As a premier gaming company, we put gamification mechanics at the forefront of our development. The Bingoat application serves a valuable purpose in a user’s bingo gameplay, but we had to make a game that would enhance and maintain user engagement. 

 

We needed retention tactics to maintain user engagement, currencies to instill the user with a constant sense of progress, unlockables, in-app purchases, strategically placed ads, art assets, and more. We designed multiple intertwining core loops and side games to encourage users to open the app everyday. We also created a monetization and non-intrusive advertising strategy designed to maximize revenue. 

 

The Bingoat application is available in the Google Play Store & Apple App Store - download it today!

Wishing Pixies Application Image

Wishing Pixies Application

Wishing Pixies is an educational mobile game for iOS and Android designed to help parents reinforce positive, healthy behaviors in their child. Children play the game using a mobile app, while parents use a companion website to interact with their child as the Pixie.

Letts Play, Inc. sought out an entrepreneurial technology agency to fulfill their goal of bringing a product from conception to release--including

marketing and product design services. We worked side-by-side with our client through every step of the process. We developed the mobile apps and a gamification strategy to keep children engaged in the virtual world while motivating positive behavior. We created branding materials and a marketing plan to determine the brand position, tone, and target consumers. We designed the doll and the packaging materials, and created a responsive website for parents to manage the app, as well as an e-commerce website to sell the Wishing Pixies product line.

The WISHING PIXIES app is currently in app stores for iOS and Android. We are grateful for the opportunity to assist Letts Play in creating a product that helps parents nurture their children and promotes positive behavior.

Streamz Inc. Image

Streamz Inc.

Streamz Inc. is a collection of the finest engineers, musicians, artists, and visionaries who share a common passion and mission: to dramatically simplify and enhance the entertainment experience.

 

In order to build a state-of-the-art software solution for their latest device, Streamz Inc. required a dedicated Android development team versed with both Android and Google Assistant platforms. In collaboration with

their engineers, we built a custom application launcher that runs and controls their state-of-the-art speaker technology. Our efforts contributed to the creation of a one-of-a-kind “Intelligent Speaker” that runs thousands of music and video apps through voice-control.

 

In addition, we also created a powerful and redundant cloud environment that handles security, software updates, and more. We currently continue to develop for Streamz Inc. and are proud to help build unique and innovative entertainment experiences for consumers around the globe.

Select-A-Language Image

Select-A-Language

First Class Seating wanted to create a native iOS and Android application which would revolutionize the theatrical viewing experience. The Select-A-Language application provides a cutting-edge, secure way for movie studios and theaters to provide movies to audience members in multiple languages via dubbed audio tracks.

As experienced Android and Apple developers, we know security is a vital aspect of the mobile app

development process. Since the application deals with copyrighted audio, it was particularly important for Select-A-Language to protect the audio tracks from piracy. The Select-A-Language application utilizes a complex mechanism to only allow audience members to stream the movie on their ticket for the duration of its showtime.

In addition to the front-facing application, we built an administrative site and Content Management System which allows the Select A-Language team to control content on the application. Through the administrative site, the main system administrator can manage theaters, venues, ads, and more. We built a custom advertising system which allows the system administrator to target ads both on a per-language and a per-venue basis. The custom advertising system allows theaters to manage custom banners, and integrate Google AdMob ads within the application.

The system administrator can set-up multiple locations under their theater brand, and assign administrators for managing each location’s presence on the application. The system administrator can also view and generate detailed graphical reports of various sets of data collected from users. We integrated the Select-A-Language application with their ticketing system to simplify the process of retrieving the latest showtime data for theater owners.

The Select-A-Language application has been successfully released in both iOS and Android app stores, and is most likely available in a theater near you.

MAd Reach Image

MAd Reach

MAd Reach™ is a patent-pending location-based mobile advertising solution that helps small to mid-sized merchants “Drive Foot Traffic When It Matters Most.” We created the MAd Reach™ platform to help businesses take full-control of their digital advertising.

The ad platform allows merchants to create exclusive deals and send them to users who are signed up, nearby, and can respond. For consumers, following a merchant or

a category of merchant on the MAd Reach℠ app means they know they will receive relevant offers to save money on their favorite purchases when in the area. Merchants don’t pay anything until a customer walks in the door and redeems their mobile promotion.

We developed the MAd Reach™ advertising platform for iOS and Android. Our services included strategic planning, identifying consumer and merchant insights, app development, database development, digital design and digital content development, cloud services, and creation of a secure hosting environment capable of handling massive data requirements. Working alongside our strategic partners, we currently manage the MAd Reach launch marketing plan, sales, operations, merchant services and are responsible for results measurement.

MAd Reach currently has over 3,000 merchants in the ad platform in the greater Salt Lake City and Denver areas. Thanks to the MAd Reach℠ app, consumers can find exclusive deals and offers from the merchants they love when they are nearby and can respond.

Huck It Image

Huck It

The Huck It™ mobile game was developed for ski lovers who want to experience the thrill-seeking adventure of mastering the best snow on earth. We helped Huck It™ create and launch the first ultra-realistic 3D mobile ski game featuring both Race and Freeride modes.

Our design, animation and development teams recreated the terrain of Utah’s top resort with meticulous detail. The 3D game is not all white knuckles and

puckered takeoffs—this snowy wonderland is a feast for the eyes. Players can ski through the snowy curves and towering trees, reminding them of why they live to shred.

Development of Huck It™ for iOS and Android included strategic planning, UI design, game flow, and developing the launch marketing strategy. We were involved in every step of the process, from concepting and designing the game mechanics, creating the social media plan, and enacting app store optimization (ASO) to gain downloads.

The launch marketing plan included social media and digital marketing, promotions and contests, experiential marketing events and strategic sponsorships. To date, Huck It™ has amassed over 80,000 downloads and is an influencer in the alpine ski community.

German Shepherd Lifestyle Image

German Shepherd Lifestyle

Our client came to us with two German Shepherds bred from prestigious bloodlines and had the aspiration to become an influencer within the pet social media community. In addition, they needed a partner who could execute the day-to-day operations of the campaign.

 

Family is a universal theme that resonates on social media. Our client’s German Shepherds are gorgeous brothers bred from elite bloodlines, giving our

client the angle necessary to develop two of the most well-known German Shepherds on social media. 

 

The challenge laid in creating a social media strategy that would connect with and build a core audience while conveying the personality of the dogs, facilitating growth, and standing out among the crowd of other dog-themed social media accounts.

 

We came up with the @germanshepherdlifestyle brand along with a multi-faceted social media strategy to grow their following. We put together an interdisciplinary team and determined that Instagram would be the primary network to build a following and leverage the exposure to gradually expand into other networks.

 

We enacted market research to analyze the effectiveness of posts and hone in on the best visual images, posting times, sentiments, hashtags, and influencers to interact with. Using this data, we created unique strategies for Facebook, Instagram, and Youtube. Upon growing the account into an influencer within the pet Instagram space, we established partnerships with other influencers and brands. 

 

German Shepherd Lifestyle and Training is now a premiere influencer within the pet social media sector and generating revenue through sponsorships and product placement. It is a joy to work with these two great dogs and to share their growth with social media users across the world.

Low Cost Interlock Image

Low Cost Interlock

Low Cost Interlock® offers the most reliable interlock ignition system for vehicles across the country.

As one of the largest interlock companies in America, our client required a strategic partner to solve the continuous tech-related obstacles their business faces as they expand into new markets. Low Cost Interlock® has strict protocols for sharing pertinent information with courts & monitoring authorities. Their

business demands a high-availability system compliant with the latest security measures and protocols.

We were initially approached to enhance and recreate their employee dashboard that is used to facilitate their day-to-day operations. As our partnership evolved, we’ve become their central IT team, as well as an integral part of their software engineering teams. We leverage our experience and knowledge collaboratively with their engineering teams to ensure transitions and developmental roll-outs happen smoothly across all devices, websites, and software. We manage all new development projects, including multiple Android and iOS apps. We also manage all of their web hosting and created a high-availability cloud infrastructure designed for their specific needs.

We enjoy growing collaboratively with Low Cost Interlock®, a business that helps keep our roads safe and secure.

Listen Technologies Image

Listen Technologies

As a long-standing strategic partner of Listen Technologies, we have had the opportunity to work on various proprietary software development and programming projects, including the development of several of their listening platforms. In addition, we designed a robust cloud environment, and developed both web and mobile applications for Listen Technologies.

G3|Acoustics Image

G3|Acoustics

G3|Acoustics LLC. develops sound engineering solutions. Their team has a combined 40+ years of product development experience from the automotive industry, accruing numerous granted and pending patents. Their portfolio of future product applications include hospitality, transportation, buildings, and marine and recreational vehicle industries.

We work with G3|Acoustics LLC. on numerous projects, including the

development of a native mobile application for a nationwide restaurant chain that allows customers seated at a table to change the channel and adjust the volume of the Android OS-based entertainment device mounted to their table.

Mystic Media developers worked directly with the Raspberry Pi hardware manufacturer to determine the exact requirements of the hardware for this project. The application runs as an Android OS service, booting automatically upon device startup. It implements a kiosk mode with UI to prevent customers from exiting the app while providing a hidden method for the Admin to do so. It also monitors the external battery of each device and alerts management when a device requires attention.

Our work with G3|Acoustics LLC. contributed to an improved dining experience for patrons across the country. We look forward to continuing to innovate with G3|Acoustics LLC. in the sound engineering field.

Characterized App Image

Characterized App

Characterized is a mobile application that bolsters communication between counselors, parents and students about important issues in the lives of students.

The app was designed to help counselors better identify the resources students need to create an action plan. With Characterized, counselors can nurture students’ learning, encourage growth and find solutions for students’ challenges.

From the Characterized

app on their smartphone, tablet or desktop, a counselor can launch a student personality survey, learn more about a student, and monitor homework progress. The versatile platform helps students feel connected and supported, and it allows parents to monitor their children’s progress.

Our work with Characterized included the development of two native mobile applications: one for Android and one for iOS. For this project, we developed and integrated all creative materials, databases, and scripts (excluding the Characterized LLC logo). In addition, we built a responsive website for the app in HTML-5, AngularJS and CSS3. The front-end content for the website and app is managed through a double-password-protected administrative panel, which the system administrator uses to manage all users and content running on the app. The application operates under the legal guidelines of the FERPA (Family Education Rights and Privacy Act), and we continue to securely host all data for the app in the Mystic Cloud.

We are proud of our partnership with Characterized to develop an application that supports counselors and helps youth fulfill their potential.

Sperry's Moviehouse Image

Sperry's Moviehouse

Sperry’s Moviehouse is a 12 screen boutique theater featuring reserved first class seating and dining services. With two high-end locations in Port Huron and Holland, Sperry’s offers one of the best entertainment and dining experiences in the Michigan area. 

Sperry’s needed a web development company to design a website which matches and effectively communicates the quality of the experience they offer their customers

while facilitating ticket transactions through their point of sale system.

Our web developers crafted a cutting-edge, responsive parallax web design layout that displays perfectly across all devices. We worked closely with Sperry’s marketing team to ensure their branding was consistent throughout the new website, as well as in their point of sale system. Our creative and UX design teams delivered a compelling visual style designed to entice users. The Sperry’s website is optimized with the latest SEO techniques, allowing it to easily be found by their customers. 

We also delivered a comprehensive content management system allowing the Sperry’s team to dynamically control content, manage users, and add new custom pages to the website without technical knowledge. Sperry’s can easily upload their latest menu and customize a sleek gallery of photos to advertise their dining services. 

In order for the website to facilitate ticket sales, we worked with the company behind Sperry’s custom POS system to help them upgrade and fully integrate their system with the website. The integration enables the Sperry’s website to seamlessly display the latest showtime information and facilitate ticket transactions.

We are proud to have designed a website that is true to our client’s vision and helped them deliver top-notch entertainment experiences to their customers.

Western Line Constructors Image

Western Line Constructors

Western Line Constructors Inc. is an effective agency through which qualified, reliable, experienced outside contractors in the construction industry from California, Wyoming, Idaho, Utah, Colorado, Nevada, and Montana can express their collective voice on issues affecting their industry.

Our client needed a web development company to deliver a state-of-the-art, dynamically-driven website to enable their organization to

manage their day-to-day online needs.

We built a custom, scalable solution for Western Line Constructors Inc. featuring a cutting-edge, responsive web design layout optimized for mobile, desktop, and tablets. Our web development team optimized the website’s UX for intuitive, user-friendly navigation. The website is coded with the latest HTML & CSS technologies, backed by a robust database, and optimized with the latest SEO techniques.

The Western Line Constructors Inc. website is used in the field by its members and as the main portal for content and member management. Western Line’s members can login through the member portal, and complete a variety of functions. The website has seven different user types, each offering the user access to content specific to their login. Members can view/download safety and training materials, view safety & training seminars, register for forthcoming events, purchase tickets to events, and more. The website facilitates safe, secure online payments and integrates with Google Calendar, making event planning and ticket-purchasing easy for members. By streamlining the communication of crucial information and functions, the Western Line Constructors website enables members to get the most out of their memberships.

The system administrator has full control over the content of the website through a double password-protected admin panel. They can create new pages, control and add new events, set a pricing structure, create automated emails, and more. The Western Line Constructors website is also hosted on our secure cloud.

Peak Photo Image

Peak Photo

Founded in 1989, Peak Photo is the premier action and portrait photography company of the historic Alta Ski resort in Utah. Peak Photo sells compelling visual photographs to their clients and needed a web development company to deliver a modern web design layout which would do justice to the quality of their photography.

We built Peak Photo a custom eCommerce website featuring a state-of-the-art, visually captivating,

parallax scrolling design. The website safely stores their copyrighted content, displaying watermarked, low-resolution photos to the public while effectively marketing to their customer-base, and facilitating sales. Peak Photo runs their entire business through the website, including image processing, payroll, online and in-house sales. In addition to photography sales, the website includes additional products like frames, mugs, and other resort-themed paraphernalia.

During the busy ski season, Peak Photo processes thousands of images per day. In order to keep up with the pace of their business, they needed a custom system with significant image processing power. A stand-alone template photo website would not suffice. We built a powerful system that enables Peak Photo to process, display, and sell over 10,000 images per day. In addition, the system archives and stores images with a redundant back-up system.

Beyond the main website, we also built an intranet website which allows Peak Photo to display hi-resolution images within their physical location. The intranet site enables Peak Photo to advertise their high-end images within their physical location while keeping them in a secure environment.

The Peak Photo system is a major component of their business, facilitating sales both online and in-house. We are delighted to have contributed to their sustained success as an elite on-mountain photography company.

Remedy Delivery Service Image

Remedy Delivery Service

Remedy Delivery Services is the largest medical cannabis delivery service in the state of California. They provide high-quality medical cannabis to their patients in a safe, discreet and timely manner. Unfortunately, many of Remedy’s patients are homebound and live in outlying communities. Traveling to fill their prescriptions can be cumbersome and painful.

We were brought onboard as a strategic partner with the goal of

streamlining the ordering process by designing a responsive website & app for iOS and Android. Since the user experience was our top concern, we instituted an Uber-style interface to allow patients to easily order and track the progress of their delivery.

Additionally, our partnership included strategic consulting, assistance with the creation of the ecommerce strategy, and ongoing hosting & cloud backup services.

In collaboration with our client, we effectively created a platform for patients to order their medication in a simple, transparent and efficient manner via Remedy’s mobile app and website.

Reviews

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B2B App & Web Page for CBD Company

"The knowledge and skill are there but the best part has been their innovative collaboration with us and our partners."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Oct. 2019 - Ongoing
Project summary: 

Mystic Media develops a B2B application and web page integrated into a B2B2C. The main idea is for the company to have their online store, live inventory, geofencing, and a total report system.

The Reviewer
 
1-10 Employees
 
Lehi, Utah
Autumn Kunz
Owner, Beehive Buds CBD
 
Verified
The Review
Feedback summary: 

With Mystic Media's expertise, they acquired an ongoing partnership. The company now has an online store directly integrated into its mobile app. The team also created a live inventory and tracking system that allowed the company to connect with businesses, consumers, and affiliates easily. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Beehive Buds CBD. This company is a woman-owned small business centered around their motto, Community Healing Community. This company provides CBD and other natural healing products essential for pain relief, anxiety, insomnia, depression, etc.

All the products used are from heavily vetted growers and processors which allows the products to be free of solvents, additives, or anything not designed for human consumption. This company focuses a lot on affordable products, community events, giveaways & fundraisers. I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mystic Media?

Mystic media was hired to provide a B2B application and web page that integrates to a B2B2C.

What were your goals for this project?

To develop technology that can allow us to have a online store, live inventory, geofencing and a total report system. To develop a functional app and webpage that can be updated simultaneously.

SOLUTION

How did you select Mystic Media?

Word of mouth referral.

Describe the project in detail.

Skin and customize turn key operation for mobile app, affiliate software and mobile delivery tracking and reporting. .

What was the team composition?

During my time with mystic media I was working diligently and efficiently through this project with only 2 points of contact only and at different times. Both were very effective and consistent.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We now have an online store that directly links up to our mobile app and updates seamlessly. We have a live inventory and tracking system for our products and have an easy and effective interface to work with businesses, consumers, and affiliates. We have reports that are generated from inputs that make accounting a breeze.

How effective was the workflow between your team and theirs?

Great! I was able to upload pictures or describe what I wanted and they were quick to adjust changes until things were just right.

What did you find most impressive about this company?

The knowledge and skill are there but the best part has been their innovative collaboration with us and our partners.

5.0
Overall Score Excellent
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Prompt
  • 5.0 Cost
    Value / within estimates
    Great Value
  • 5.0 Quality
    Service & deliverables
    Excellent
  • 5.0 NPS
    Willing to refer
    I tell everyone!

Digital Marketing for Instagram Account

"I would definitely recommend Mystic Media for future work!"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2019 - Ongoing
Project summary: 

An Instagram account hired Mystic Media to create a digital marketing plan to grow its social media presence. The goal of the project was to become an influencer.

The Reviewer
 
1-10 Employees
 
Salt Lake City, Utah
Team Manager, Instagram Account
 
Verified
The Review
Feedback summary: 

Thanks to the contributions of the Mystic Media team the company gained over 12,000 followers and allowed them to partner with several companies. The team used a custom project management style that streamlined the entire process.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I manage an Instagram page. We are a Salt Lake City-based Instagram account that focuses on capturing the life of two German Shepherds.

As a Team Manager, I make final decisions and gather most of the visual content for the account.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mystic Media?

We hired Mystic Media to create a digital marketing plan to grow our social media following on Instagram, Youtube, Twitter, and more. Mystic Media performs the following services for us on an ongoing basis:

  • Social Media Marketing
  • Content Marketing
  • Influencer Marketing
  • Digital Strategy
  • Promotional Video Production

What were your goals for this project?

We hired Mystic Media to grow our social media audience to the point where we would be considered an Influencer and could ultimately monetize the account through sponsorships and strategic partnerships.

SOLUTION

How did you select Mystic Media?

I was referred by a colleague. We decided to hire them because they are experienced, offered a variety of services, and understood and connected with our brand. We had a feeling that they could translate our brand effectively into a social account.

Describe the scope of their work in detail.

In order to build our German Shepherd-themed social media accounts into a social media influencer, Mystic Media employed a variety of digital, content, and social media marketing tactics, including:

  • Developing a content strategy
  • Managing content acquisition
  • Interacting with influencers
  • Growing our following
  • Follower management
  • Conducting analytics and presenting analysis
  • Researching hashtags to expand the reach
  • Identifying influencers and potential partnerships
  • Acquiring and managing sponsorships

What was the team composition?

The team consists of four members of Mystic’s marketing team, including a project manager, a graphic designer, and a full-time social media manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Mystic Media has grown our social media presence to over 12.8K followers. We have partnered with over 10 companies, receiving products and compensation for sponsored posts.

We are one of the up-and-coming influencers in the pet Instagram space and look forward to continued growth and success working with Mystic.

How effective was the workflow between your team and theirs?

Mystic Media uses its custom project management system which streamlines communications. Posts on the project management system are organized by subject into different “tickets”, which was helpful for tracking communications.

Mystic Media’s employees always reply in a timely manner. We work with a Project Manager as our central point of contact who relays our communications to the team. We sometimes have other members of the team in on meetings and calls.

What did you find most impressive about this company?

Mystic Media is a pleasure to work with. Everyone we worked with was very professional and easy to communicate with.

They strived to achieve everything that we threw at them. I would definitely recommend Mystic Media for future work!

Are there any areas for improvement?

No, we continue to be very impressed by their results.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Skiing Photography Company

“I can send in a ticket, and whether it’s a low, medium, or high priority, they get back to me quickly.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2003 - Ongoing
Project summary: 

Mystic Media developed the front- and backend of an e-commerce website for a photography company. They built the site from scratch, enabling online sales.

The Reviewer
 
1-10 Employees
 
Alta, Utah
Robert Price
Owner, Peak Photo Alta
 
Verified
The Review
Feedback summary: 

Online sales are now around 80%, whereas before the project, all sales were done in person. Mystic Media provided top-notch support. They listened to what their partner needed and delivered the perfect solution.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Peak Photo Alta. It’s a photography business based at Alta Ski Resort.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mystic Media?

We were solely a brick and mortar store, but we wanted to offer internet sales.

SOLUTION

What was the scope of their involvement?

They built a website for us to display and sell our images. They built the site from scratch and did everything on the back- and frontend.

What is the team composition?

I normally work with Chris (President & CEO). He would then distribute some of the work to his employees, but I was always in contact with him.

How did you come to work with Mystic Media?

I knew Chris before he started Mystic Media because he worked at the same ski resort as me. I was comfortable working with someone who was familiar with my particular business.

How much have you invested with them?

We’ve probably spent between $30,000–$40,000 sine we started working with them. The last website cost about $20,000 and then we spent a little more on additional features.

What is the status of this engagement?

We started working with them in June 2003 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

About 80% of our sales are digital now, whereas it was nonexistent before.

How did Mystic Media perform from a project management standpoint?

It was great. They took my input and morphed it into what we needed. They were open-minded and cooperative.

I communicate with them through a ticket system.  

What did you find most impressive about them?

I can send in a ticket, and whether it’s a low, medium, or high priority, they get back to me quickly. They’re available by phone as well. That’s key. I always know who I’m talking to. It’s more personal.

Are there any areas they could improve?

I’m not sure there is.

Do you have any advice for potential customers?

Do your homework and know what you need. When you present that. Mystic Media can give great advice.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Hardware Integration for Sound Engineering Solutions Firm

"Response times are almost always prompt."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2016 - Ongoing
Project summary: 

Mystic Media found hardware that can be integrated into a third party software library. Thereafter, they implemented software solutions for the company's platform that was based on RaspberryPi. 

The Reviewer
 
1-10 Employees
 
Zeeland, Michigan
Director of Engineering, G3 Acoustics
 
Verified
The Review
Feedback summary: 

Customers were pleased with the software solution's performance as they can easily operate the UI. At the moment, user trials paused due to the COVID-19 pandemic. However, the company is looking forward to the continued success of Mystic Media's project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the chief engineer of our company which is small startup located in West Michigan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mystic Media, and what were your goals?

We hired Mystic Media to scout for hardware required to integrate a 3rd party software library. Once the hardware was defined Mystic Media developed and integrate the 3rd party software to work on the proof of concept hardware.

SOLUTION

How did you select this vendor and what were the deciding factors?

Our 3rd party software vendor recommended we work with Mystic Media as they had a good working relationship with Mystic Media. Mystic Media knew the 3rd parties libraries and would allow us to save significant development time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Define a hardware platform, develop a software solution for that platform, work with 3rd party vendors to integrate their libraries. Platform was based on RaspberryPi running AndroidThings as well as stock Android on a phone (acting as a UI in a 'kiosk' mode).

How many people from the vendor's team worked with you, and what were their positions?

We only had one point of contact, the owner of the company. We occasional would get looped in with one of the head developers but that was rare.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

System solution was completed for a customer demo. Customers have been happy with performance and end users are able to easily operate the UI. COVID has stopped our user trials for now but we fully expect continued positive success.

Describe their project management style, including communication tools and timeliness.

Mystic uses an online help system for any questions and billing. Many times I submit input, questions or feedback and I get a direct call from our POC at Mystic. The online tool is great because it keeps a history of communications in one place without the need to filter through email inboxes. Response times are almost always prompt.

What did you find most impressive or unique about this company?

It was unique to us that we only communicated with the owner. We would have liked to communicate with the more of the team as I this might have improved some issues with interpretation of requests.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind that is not already mentioned previously.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce Dev for Burn Barrel Company

"Mystic has an intelligent team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2004 - April 2019
Project summary: 

Mystic Media provided full stack development services to advance the digital presence of a burn barrel company. From the ground up, the team developed an e-commerce site and built a feature to create reports.

The Reviewer
 
1-10 Employees
 
Milwaukee, Wisconsin
Owner & Founder, Burn Barrel Company
 
Verified
The Review
Feedback summary: 

Mystic Media delivered a superlative website, surpassing all other platforms created for the client. The product effectively processed orders. The team adeptly executed their responsibilities, which led to seamless collaboration. Their expertise ensured an exceptional partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and owner of a company that replaces burn barrels for complete incineration.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mystic Media?

I started my company in 1999. At that point, I worked with one developer who didn’t help me too much. My advertising focused on magazines and newspapers, and my website was just used to share information.

SOLUTION

What was the scope of their involvement?

Mystic Media built my whole e-commerce website from scratch. He implemented a feature that allows me to gather reports. My team and I took photos that Chris (President & CEO) used on the website. He also took photos and videos to upload. We also accumulated testimonials to showcase on the platform.

What is the team composition?

I worked with Chris, which I appreciated; I like to work directly with company owners.

How did you come to work with Mystic Media?

My son knew Chris and connected us.

How much have you invested with them?

We paid a fair monthly charge.

What is the status of this engagement?

We began our partnership in 2004, which lasted until April 2019. When I moved, I changed vendors.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Chris built a beautiful website. It was perfect, so I had no complaints. The product featured the necessary information and completed orders. It’s the best website that I’ve had.

When I switched service providers, I had to transition to using another website. The new platform doesn’t complete orders. If I could, I would make a change back to the website that Chris built. The new site looks good, but it doesn’t have the internal workings that Mystic created for me.  

How did Mystic Media perform from a project management standpoint?

We mainly communicated by phone or email. Mystic took over the website and handled the project. Chris did an excellent job, so I don’t have any complaints.

What did you find most impressive about them?

Mystic has an intelligent team. The partnership was amazing. I don’t have a lot of experience with web development agencies, but so far, Chris is the best.

Are there any areas they could improve?

No, I recommend working with Chris. We had no problems.

Do you have any advice for potential customers?

I run my business and have supply chain partners including Chris. To run my business, I listen to him and my other supply chain heads. That’s why we continue to move forward.

Be straightforward, and you’ll get what you want. If Chris can do it, he’ll tell you.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    The cost was high, but it was worth it.

Dev & Marketing for Merchant-Based Marketing Company

"They are respectful, creative and work well under pressure."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Apr. 2013 - Ongoing
Project summary: 

Mystic Media developed a mobile app and a website for a merchant-based marketing company. Additionally, the team provided social media marketing, app store optimization, promotional videos, and more.

The Reviewer
 
51-200 Employees
 
Salt Lake City, Utah
Berkley Pia
Merchant Manager, MAd Reach Mobile Advertising Solution
 
Verified
The Review
Feedback summary: 

The app now has over 60,000 merchants and 10,000 customers on the app, exceeding the expectations of the internal team. Mystic Media is incredibly responsive and communicative, establishing a smooth workflow. The team is attentive, hard-working, and professional.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work for the MAd Reach Mobile Advertising Platform. We are a Salt Lake City-based company that runs a mobile application and website which allows local merchants, restaurants, retailers, and more to send geolocation-based, time-sensitive offers to consumers near them. As a Merchant Manager, I met with potential merchants, introduced them to the system, demonstrated its patented features, and stay in contact to consult on how to use it effectively.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mystic Media?

We hired Mystic Media to enact a number of services for our geolocation marketing solution MAd Reach, including:

  • iOS & Android Mobile App Development
  • Web Development
  • Social Media Marketing
  • Experiential Marketing
  • Database Development
  • ECRM
  • Promotional Videos

What were your goals for this project?

We wanted to build a best-in-class geolocation app to help launch our company, as well as a front-end website, an admin website for the app, and a plan of attack for an extensive marketing campaign.

SOLUTION

How did you select this vendor?

One of our employees was referred to Mystic Media and set-up a meeting. After meeting with several candidates, we elected to partner with them because of their experience and the amount of services they could offer as a tech company with teams of web and mobile developers and as strategic advisors.

Describe the project and the services they provided in detail.

Mystic Media helped us build the MAd Reach Mobile Advertising Solution from the ground up. Their services spanned numerous fields, from tech, to marketing & creative.

  • Programming the Mobile App: Mystic Media designed and programmed our state-of-the-art geolocation application for iOS and Android operating systems.
  • Web Development: They created both a front-end website for our company and a back-end admin website for merchants to manage their presence on our platform
  • Market Research: Their team researched the geolocation marketing space to understand our competitors and how our product can stand out.
  • Technical and Marketing Strategy: Mystic Media consulted on the conceptual development of the app and helped put together an extensive marketing strategy to get it out to users.
  • Outreach to Find Consultants: Mystic Media found a marketing partner to consult on the development of our marketing strategy. Graphic Design - Promotional Video Production
  • App Store Optimization
  • Social Media Marketing
  • Experiential Marketing
  • Database Development
  • ECRM

What was the team composition?

The team was composed of two separate marketing companies consulting, Chris the CEO, Mystic’s programming team of over 25 people, three project managers, two interns, a social media manager and a full-time MAd Reach project manager. All in all, the team consisted of around 45 people.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The MAd Reach Mobile Advertising Solution is a staple tool of the Salt Lake City food scene. We currently have just shy of 60,000 merchants and 10,000 customers on the app, all in the Salt Lake City area. We are currently forming our plan of attack to expand to more markets.

How was project management arranged and how effective was it?

Mystic Media uses a custom project management system that makes it easy to communicate with them and for messages to disseminate across their teams accordingly. There were several different teams whom we’d interface with, reflected on various “Tickets” on their project management system.

For Marketing, we worked with the CEO of Mystic Media, the CEO of their sister marketing company, and an outside marketing company. Together, we came up with a comprehensive marketing strategy. For the development of the application, we interchangeably worked with three separate project managers concurrently managing iOS, Android, and web development teams.

The three project managers from Mystic were extremely responsive and we were always able to get in touch with at least one of them who’d answer our questions and disseminate our requests accordingly. The result of the project management process was a cutting-edge app developed within the agreed upon timeline. Mystic was always very flexible and worked with us to develop enhancements and items requested beyond the initial scope of work.

What did you find most impressive about this company?

Mystic Media was extremely professional and were able to manage to keep numerous concurrent projects on schedule because of the size of their team. They are respectful, creative and work well under pressure. We were impressed at every juncture of the process.

Are there any areas for improvement?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outsourced Development for Hemp Delivery SaaS Product

"Hands down, they're the most organized, intelligent, dedicated, and motivated group I've worked with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sept. 2017 - Ongoing
Project summary: 

Mystic Media developed a delivery app for a hemp consulting company. The solution ensured that customers could get their products faster and offered the option to up-sell at the delivery point.

The Reviewer
 
1-10 Employees
 
Salt Lake City, Utah
Josh Holfeltz
Founder, App In a Box
 
Verified
The Review
Feedback summary: 

Mystic Media created a well-functioning SaaS product that's now used by multiple companies to facilitate their hemp delivery businesses. Their success has resulted in an extended partnership, and the team is geared up for additional development in the near future.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Founder at Legendary Flowers and Appinabox.app, a SaaS and Hemp consulting company. We provide Cultivation Strategy and B2B and B2C Seed-2-Sale app & platform for wholesale distribution and Retail Delivery Services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mystic Media?

We initially developed a Delivery app that would ensure customers got products faster and would allow for up-sell at the point of delivery. We developed an additional wholesale/marketplace platform for track and trace distribution.

What were your goals for this project?

Our goal was to give the consumers a shopping experience unlike any other where they could get more, faster and reduce the overall product return rate.

We did this by developing an innovate system with Mystic that allows for up-sell and cross-sell at the point of delivery. Any potential return is addressed immediately on the spot with the added benefit of potential increased ticket sales.

SOLUTION

How did you select this vendor?

I was lucky enough to be referred to Mystic Media. Their work with a friends project was impressive and I needed a team that could make my tech vision a reality; Mystic delivered, big time.

Describe the project and the services they provided in detail.

They were incredibly accommodating and patient with my wants, needs and desires. There were numerous meetings in the war room to road map the projects followed by a detailed strategic plans followed by precision execution.

They went macro; there was no stone left unturned. They delivered a product that exceeded my expectations; that's difficult to do and that's why I went back for more.

What was the team composition?

Mystic was the most thorough and well organized company I've ever worked with; period. Mike, Mike and Chris were there every step of the way, explaining and providing the Who, What, When, Where, Why, and especially, the How.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Work with Mystic continues as we have multiple companies currently using our software for their Delivery business and Wholesale Ag needs.

The support I've received from Mystic throughout has been NEXT LEVEL. They've treated me and my project as if it were their own. The ground work has now been laid and we're incredibly excited for growth in 2020!

How was project management arranged and how effective was it?

If I could put the Mystic team to work in my industry, they would take it over. Hands down, they're the most organized, intelligent, dedicated, and motivated group I've worked with.

What did you find most impressive about this company?

Communication, Communication, Communication.

Are there any areas for improvement?

Once you've worked with Mystic, you won't want to work with anyone else. They really make it happen.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outsourced Services for Mobile App Startup

They've been great at interacting with us on a very personal level.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

In an ongoing engagement, Mystic Media Software assists in the programming of a utility app. The team delivered a detailed outline of the project’s scope before launching into the development phase.

The Reviewer
 
1-10 Employees
 
Isanti, Minnesota
Generic, Mobile App Startup
 
Verified
The Review
Feedback summary: 

Mystic Media Software has delivered a great product that’s received very positive feedback. They’ve been accommodating of changes to the project scope and transparent in discussing new developments. With their communication and flexibility, the personable team has been a joy to work with.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of a small mobile app development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mystic Media Software?

We were looking for a development partner.

SOLUTION

What was the scope of their involvement?

We’re not exactly public yet, so while I can’t disclose any details, they helped program our utility app. They listened to our requirements and challenges and came up with a development strategy.

They delivered a guideline of what services they would offer. If changes to the project scope became necessary, they were open in discussing how these shifts would affect the original quote.

What is the team composition?

I was working with three team members.

How did you come to work with Mystic Media Software?

From the very first phone call I had with them, they made me feel understood and respected. They presented their services better than any of the other companies I worked with, so I decided to take them up.

What is the status of this engagement?

We began working together two years ago, in 2017, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Working with them has been both exciting and fantastic. The app looks great and very professional. They’re great at incorporating our requested changes and have been amenable to scope changes that weren’t outlined in the original agreement. 

How did Mystic Media Software perform from a project management standpoint?

They’ve been very responsive so far. They have a ticket system that we’ve been able to manage pretty well. If we leave a comment or express a concern, they typically get back to us within a day. We hold weekly meetings via phone call.

What did you find most impressive about them?

They’ve been great at interacting with us on a very personal level. While we’re a unique, diverse company, they’ve always been able to relate with us. It’s been awesome engaging with them.

Are there any areas they could improve?

I can’t really think of anything, no. There have been some misunderstandings, but that’s usually due to my own challenge in communicating my exact requirements. They’ve always straightened out any and all issues.

Do you have any advice for potential customers?

Make sure to communicate with them, and above all, let them do their thing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for School Counseling Platform

“They walked me through technological and business recommendations to bring my idea to life.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2016 - Ongoing
Project summary: 

Mystic Media developed a school counseling and teaching app for iOS, customizing permissions based on user classifications. They continue to provide updates and bug fixes at the client’s request.

The Reviewer
 
1-10 Employees
 
Utah
Aaron Combs
CEO, Characterized LLC
 
Verified
The Review
Feedback summary: 

The team fostered a personal relationship, steering their partner through the complexities of development clearly and comprehensibly. The final product has impressed the client and external users with its high-end functionalities. Their suggestions and communication skills added value.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the managing member of a company that offers a school counseling app.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mystic Media?

They created an app that assists counseling professionals in facilitating interventions with patients and students.

SOLUTION

What was the scope of their involvement?

They created a cross-platform app, building out designs and functionalities. The end product was an iOS app that’s compatible with our web platform, which allows for increased accessibility. Their development work enables various types of users to access different capabilities of the app. For instance, counselors can create assignments and distribute student surveys in-app. They’re also able to monitor the progress of individual students on homework or goals. In addition to the counselors’ interface, there are student and parent permissions that offer different feature sets.

Their team continues to work with us whenever the app needs updates. We’re able to get in touch with them if we discover any bugs, as well.

What is the team composition?

I primarily worked with Chris (Principal, Mystic Media), but there were 6–7 resources assigned to the project in total.

How did you come to work with Mystic Media?

We wanted to keep our engagement local to Utah, so I did a Google search for providers in the area. I ended up meeting with several vendor options, but their team was particularly open in our initial discussions. Their pricing matched our budget, too. After taking that into consideration, we determined that they were the best fit for the project. 

How much have you invested with them?

We’ve spent approximately $30,000 at this point.

What is the status of this engagement?

We started working together in August 2016, and our teams still collaborate in some capacity.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve received positive feedback from those who’ve seen the final solution. As of now, I’m mostly employing the app for personal use and occasional conference presentations. It hasn’t been broadly publicized to the community yet.

However, I’ve been testing it for the past year at my own practice and have enjoyed the experience so far. Others have shown interest in its professional quality, wanting to eventually utilize it as well.

How did Mystic Media perform from a project management standpoint?

They call, email and text us to communicate. We also collaborate with them through their company’s platform, where we have additional strings of messages. Working primarily with a single point of contact was helpful. He was able to smoothly communicate between me and his team to accomplish tasks.

What did you find most impressive about them?

I’m not tech-savvy, but they made the engagement easy by building a personal relationship with us. They walked me through technological and business recommendations to bring my idea to life. It was very nice to have a partner that was experienced in this industry.   

Are there any areas they could improve?

I can’t think of anything. We’ve done quite well with them.

Do you have any advice for potential customers?

It would be helpful to have a solid project plan in place before engaging them. We had to hold a few meetings and make revisions that wouldn’t have been necessary if they knew my field better earlier on. To avoid this, spell your project out, assuming that they aren’t coming from your field or background. From there, they can apply their skills and make it happen.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They were one of the cheaper options and offered to provide hosting services.
  • 5.0 Quality
    Service & deliverables
    They provided me with the product I needed and offered help that exceeded expectations.
  • 5.0 NPS
    Willing to refer

iOS & Android App Design for Pain Management Company

"I would use Mystic Media again for future app development."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Dec. 2018 - June 2019
Project summary: 

Mystic Media designed a mobile app that allows users to manage a pain therapy device using Bluetooth. The app could update the device over the air and control the intensity of treatment.

The Reviewer
 
11-50 Employees
 
Norwalk, Connecticut
Founder & President, Pain Management Company
 
Verified
The Review
Feedback summary: 

In response to user feedback, Mystic Media produced designs that were user-friendly for the intended audience. The team was easy to work with, and they provided valuable expertise regarding app design and development. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Founder & President. We provide a smarter pain blocking technology. We manufacture and sell patented, FDA cleared, non-opioid, medical devices that deliver therapeutic electrical signals through skin to pain nerves and block the transmission of pain signals to the brain. A 30-minute treatment can provide up to 24 hours of continue pain relief and functional improvement. The solution works just like Novocain, except this solution blocks the pain signal electrically instead of chemically.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mystic Media Software?

We launched a new OTC version of our Rx pain therapy device. It has a bluetooth capability so it can be controlled via an app on a smartphone. We asked Mystic to design the app.

What were your goals for this project?

We wanted the app to allow the patient to control the intensity as well as pause the treatment of the device. We also wanted the app to display intensity, a countdown timer, battery status and collect treatment information. The app also needed to provide the capability to perform OTA (over the air) firmware updates onto the device and work with both iOS and Android platforms. The app also needed to display user information such as pad placements for treating different parts of the body, troubleshooting, contraindications, LED bar graph descriptions and other useful information about operating the device.

SOLUTION

How did you select this vendor?

This vendor was recommended through our Engineering Development Partner and they came in with a better quote and seemed to be more capable than other choices that we had.

Describe the project in detail.

Once we selected this vendor, we had a series of meetings to discuss the goals and objectives described above. We went through several iterations of the app and finalized designs for each of the screens to which one could navigate in the app.

What was the team composition?

We worked directly with the principal of the company Chris Silvestro who managed all aspects of the app design, testing and implementation.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received a lot of customer feedback on the initial version of the app. Younger customers really liked it, older customers found it confusing or difficult to get through. However, since we are selling a non-opioid pain management device, the majority of our customers are in the 40-70 year old age bracket.

The majority of these older customers in general were not used to using apps on their smart phones for other than the most basic of tasks - telephone and texts.

As a result, we had Mystic simplify the app to make it user friendly for all users. We removed the ability to identify the part of the body the patient was treating and pre and post treatment pain scores. We wanted the app to immediately start at the run screen so a person could immediately start the treatment without entering or selecting any treatment information before the treatment starts.

How effective was the workflow between your team and theirs?

Chris was easy to work with and he provided frequent updates via email, text and phone both in the beginning, and as they worked later on to simplify the app.

What did you find most impressive about this company?

Chris and his team were very knowledgable about user preferences content, design cues, as well as important information relative to submission to the Apple and Android stores. I would use Mystic Media again for future app development.

Are there any areas for improvement?

The development process could always be faster but they were good at keeping to project timelines. I also think they should be a little more proactive in updating our apps as new versions of Android or Apple iOS updates are launched.

4.5
Overall Score Average of my rating above
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Communicating is always easy for example generating a ticket through their support system and they respond on a timely basis.
  • 4.0 Cost
    Value / within estimates
    They are not the cheapest for development or ongoing work but you are getting a good quality product.
  • 5.0 Quality
    Service & deliverables
    The apps work as promised and if there was any glitch, Mystic would fix it until it worked perfectly.
  • 4.5 NPS
    Willing to refer
    Yes but keep cost in mind
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Mystic Media LLC
Status
Active
Jurisdiction of Formation
Utah
Id
8748994-0160
Date of Formation
Jul 25, 2013
Last updated
Jul 14, 2020
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 14, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
12
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
September 12, 2020