What evidence can you share that demonstrates the impact of the engagement?
They had the video done for us done on time, and they needed very little direction. They knew exactly what our vision was, were able to make it better by providing suggestions, and they worked all weekend since they knew it would be a tight turnaround. With their help, we were able to win the contest.
They were so wonderful to work with, very clear on setting expectations, but also provided guidance and were able to work under little direction. It was a great experience all around, and I had confidence that they were able to get it done. I put a lot of trust in them, and throughout the entire process knew they were going to be spot-on.
The final production was way better than I could have ever anticipated. Everyone was very impressed with the video, and I mentioned I would make personal introductions for their company from now on because it was such a great experience.
How did MotionCue perform from a project management standpoint?
Initially, we communicated through our own platform and used its chat feature. Next, we moved to a conference call to clarify a few things. From there, we communicated through email.
What did you find most impressive about them?
It was easy to tell they were experts. Their responsiveness was on point and they knew the right questions to ask, which moved the process along right away. I felt very supported by them.
Are there any areas they could improve?
I was a little unsure who did what in the agency. For me, it didn't matter, because someone would always respond and that's all I needed. Moving forward, I want to be able to introduce them properly and pinpoint their roles accurately.
Do you have any advice for potential customers?
My advice is to be specific around what your given deadlines are and to have an understanding of what you want out of the project. I would highly recommend working with them.