What evidence can you share that demonstrates the impact of the engagement?
Mobcoder’s designs and click-through demos have allowed us to communicate with our user pool. We’ve gotten great feedback from CPAs and providers. Demonstrating how the platform will work has been crucial, because this is a first-of-its-kind product. The feedback allows us to make continuous adjustments to the terminology we use and various other aspects of the platform.
How did Mobcoder perform from a project management standpoint?
We’re deploying an agile process with milestones and a development, staging, and production (DSP) format. We meet twice a week on Skype, after which they make any adjustments we request. Our teams also speak via Slack. Ashutosh has great communication skills, and his team works very quickly. They did the design work on Marvel and put the designs on Adobe XD.
What did you find most impressive about them?
Mobcoder receptiveness to feedback is impressive. They always request our input and then make adjustments. This continuous feedback loop ensures we stay on track. Mobcoder pays great attention to our requirements and preferences.
Although Ashutosh and his team are highly intelligent, they are also humble. I’ve worked with several arrogant offshore development teams, and the biggest difference in working with Mobcoder has been that they don’t assume they know everything.
Are there any areas they could improve?
This is constructive criticism, but at the beginning of our engagement, it would’ve helped if they’d given us a better overview of their firm and the type of projects that they’ve worked on. The results have been great and we’re very pleased, but we didn’t know what to expect.
Any advice for potential customers?
Since Mobcoder’s developers are in India, I’d recommend using an experienced facilitator. The firm we used to find Mobcoder also helps facilitate our relationship; they sit in on meetings and often catch things we don’t because they’ve worked with Mobcoder before. We would have more instances of miscommunication and misunderstanding without them. Have someone on your side who has experience working with offshore firms.