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Your Reliable Technical Partner

5.0
8 reviews

Mind IT Systems is a reputed software development company in India, focusing on building custom software to ensure success through close collaboration, expertise, and maturity. We focus on building custom mobile and web applications, and our core expertise lies in Industry 4.0 technologies like Artificial Intelligence & Business Intelligence reporting. We are a trustworthy team augmentation partner and a dedicated offshore development center for our global clientele.

 

What distinguishes us from the rest is our ability to look beyond technologies and deliver innovative and progressive solutions to empower your business. We operate with complete transparency to help establish trust and ensure your success!

Technologies:

  • Android
  • .NET
  • Java
  • iOS
  • AngularJS
  • ReactJS
  • OracleBI
  • Artificial Inteligence
  • Blockchain

Domains:

  • HealthCare
  • Supply Chain
  • Education
  • Publishing

CRM:

  • SugarCRM
  • SalesForce
READ MORE...
 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2014
Show all +
Delhi, India
headquarters
other locations

Focus

Service lines
  • Custom Software Development
  • Mobile App Development
  • BI & Big Data Consulting & SI
SHOW ALL +
Client focus
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)
Industry focus
  • Information technology
  • Health Care & Medical
  • Education
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Application platform
BI & big data focus
BI & big data solutions

Portfolio

Key clients: 

Gazelle | Wiz IQ | India Today | Educomp | MakeMyTrip | Microsoft |  Creativeway Technologies | Prabhat Prakashan | Forensic Science Laboratory | Hong Ngoc Group | Akwa

 

Prabhat Prakashan | Expense Management System

Web & Mobile application to add, approve and manage advance received and expenditures made by Branch Offices and Sales Team.

The project consists of a web application as well as an Android Mobile application (only for field & Sales team for entries of advance received and expense made). It is a custom application built for a Publishing House. The structure and the flow are designed as per the client

…
requirement and processes. The product management was completely handled by us including the requirement elicitation.


It allows the Headquarter to keep a bird’s eye view on the whole team and make the life of account office easy by giving them effortless access to collate all the data with supporting documents (user can add supporting bills or document with the expense or advance entries). The application also provides custom reporting as per the user role.

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Machine Diagram Builder & Controller

The tool built by us helps manufacturing customers create virtual diagrams of the shop floor while adding programmable components that can be tracked and controlled via the associated web application. The builder allows users to drag and drop elements to create entirely customizable layouts which the supervising team can use to see what machine or component is working well and which may have raised an

…
alert.

Tech used: HTML5, Bootstrap, .NET MVC, Javascript, MySQL, Interact JS framework

Read more...

Interne Chatbot | AI Powered Attendance Mgmt

Interne, the AI-powered chatbot, is made for internal use. The user can:

  1. Mark their attendance
  2. Apply for leave
  3. Check applied leave status
  4. Check past records and upcoming Holidays or office events
     

Interne is used by all the employees for quickly getting answers and accessing relevant info. The chatbot makes use of Dialogflow API V2 which

…
primarily acts as the bot engine using algorithms for natural language processing to get the intent from the user’s input.
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AI Powered Bot | Integrated with HRMS

Deep integration of ChatBot with your existing HRMS systems. You can decide which all areas you want to open up through the Bot. The conversational interface design of the bot makes it a perfect solution. The advancement in natural language processing technology combined with sentiment analysis can help managers in finding easy-to-miss patterns hidden deep inside the data, which in turn helps in better workforce

…
management.

We have implemented our AI powered Bot for the following:

  • FAQ on Company Policies
  • Common Questions
  • Benefits Enrollment
  • Annual Reviews/Assessment

Other possible implementations of Bot in Human Resource Management:

  • Recruitment
  • Onboarding
  • Admin (Salary/Reimbursement)
  • Employee Training


Mobile-based solution to enable employees gets quick answers to certain standard questions so as to enhance employee engagement and satisfaction.

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Air Quality | Monitor AQI

The app shows air quality index for any city on a map so you can either search or use the map to check AQI for that area. Details show the index and 6 major pollutants being tracked along with health advisory for the same. AQI Historical data for last 7 days depicted on a chart to highlight the trend.

User can mark certain spots as favourites and monitor easily/ get alerts from the

…
app.

Features:

  • Air quality index on map
  • Air quality index by city
  • Air quality index data for - 10,000 stations in 800 major cities from 70 countries
  • AQI trend for last 7 days displayed on station details screen
  • Monitoring of 6 key Pollutants: PM2.5, PM10, Ozone, Nitrogen Dioxide, Sulphur Dioxide and Carbon Monoxide
  • Ad-Free: no ads to bother you
  • Complete Health Index chart available for reference
  • Get pollution alerts for your favourite spots

Play Store Link: https://play.google.com/store/apps/details?id=com.minditsystems.app.airquality

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Forensic Science Lab | Case Management

Case Automation System used by multi disciplinary Govt. forensic lab for lifecycle management of all the exhibits, tests and evidences, while utilizing working practises to aid timely analysis.

‌Hospital Management | Information System

Complete healthcare record management and hospital management system for very large private hospital chain. Technology being used is .NET, Java, Couchbase, ElasticSearch, Kibana, MySQL. The modules built are:

  • Emergency
  • Billing
  • Insurance
  • Appointment Scheduling
  • OPD Management
  • EMR
  • Templates
  • Lab
…
Medicine
  • Pathology
  • RIS implementation
  • Operation Room
  • Outcomes Mgt.
  • Utilization Management
  • Labor and Delivery
  • Inventory
  • Pharmacy    
  • Notifications, Alerts and reminders
  • Specialty Diagnostics
  • Nursing Services
  • In patient management (ADT)
  • Patient Portal
  • Security Management
    • Read more...

    Prabhat Prakashan | B2B eCommerce

    Availble to all the distributor and reseller for bulk order and fulfillment time with realtime information of inventory and its location.

    Container Optimisation | Supply Chain Solution

    It helped transform a logistics company’s distribution capabilities by building a next generation space optimization tool. We built a web based solution in Java that was integrated with Oracle Demantra an ERP solution being used by the client. The application pulled data from this ERP, applied calculations on top of it and recommended the best orders to fit in any given container, while allowing modifications to take care of

    …
    the exceptions.
    Read more...

    Friendz | Geo Social Companion

    Friendz lets you stay geo connected with your friends & family with Location Tracking, Proximity, Directions, Alarms, Location Map in Call, Social Media & more. Friendz is the best free GPS based app that lets you find your groups on the map & keeps you notified.

    Prabhat Prakashan | AI Chatbot for Inventory

    An Artificial Intelligence powered chatbot for easier access to Supply Chain information.

     

    A Chatbot made for quickly getting answers and accessing relevant info. The chatbot makes use of Dialogflow API V2which primarily acts as the bot engine using algorithms for natural language processing to get the intent from the user’s input. The bot makes use of:

    1. Natural Language Processing
    …
    for enhanced customer experience
  • Conversational UI for ease of communication
  • Keyword Extractor to judge user’s intent & take appropriate actions
  • Omni-channel presencefor round the clock responsiveness

    • After getting an intent from Dialogflow, the bot queries multiple back-end systems, processes the information and presents it to the user almost in an instant.

    The bot has access to the supply chain management systems being used in house and hence is able to share stock/ inventory info on the go while hiding away all the complexities behind the scene.

    Read more...

    K-12 School ERP Solution | P2CConnect

    P2CConnect is a cloud based application which caters to School-Parent Communication, Academic & Examination, Result Generation, School Fee & Transport Management and Library Automation with Mobile App (android) for Parents and Teachers.

    ETL Tool | Orcale Hyperion

    Custom Extract-Transform-Load tool for facilitating Hyperion Integration with Oracle De-mantra. Developed in JAVA for applying transformations to resolve Data formats issues while providing high level of Performance.

    Digital Right Management - ePrabhat

    Custom DRM solution for securely providing eBooks to institutes which includes .NET MVC based multi-vendor web platform for the admin to manage institutes, their licenses, books, etc. and windows based eReader that allows institutes’ students to read the authorized eBooks.

    Crypto Aware - Bitcoin and Altcoin Notifier

    The app offers real time updates for seamless experience and handy lookup for anything and everything regarding crypto prices. It lets you stay on top of the market volatility with the app providing you alerts and ability to monitor jumps and drops.

    DND India - SPAM reporter

    The DND app lets you register your mobile number with the NDNC registry and manage your preferences in just a few taps. You can report the unwanted SMSes/ Calls to TRAI from this app and even view a list of reported items.

    Note: This app is only for India.

    Spell Master - Best English spelling game for kids

    A fun way to help your kids learn spellings. The Spell Master Android app is designed specifically for young kids who are adept at identifying pictures but need to work on spellings of those words. The app is very cheerful and easy to use with simple navigation and lots of ways to get help.

    Reviews

    5.0
    8 reviews
    Sort by

    Solution Development for Industrial Automation Company

    “Few projects go this smoothly, but my project did.”

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Jan. - Apr. 2019
    Project summary: 

    After a thorough discovery process, Mind IT Systems used JavaScript and MySQL to build a web application that develops dashboards which observe and run industrial equipment. The app is hosted in the cloud.

    The Reviewer
     
    51-200 Employees
     
    India
    Sales Director, Industrial Automation Company
     
    Verified
    The Review
    Feedback summary: 

    When Mind IT Systems pioneered this innovative product in the industrial IoT sector, customers showed interest and gave positive feedback. They delivered superior project management, accompanied by transparency. They excelled in grasping the business needs and executing effective solutions.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the sales director at an industrial automation company in India.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Mind IT Systems?

    We wanted to develop an application to build web pages that get embedded into industrial controllers. They’re dashboard pages which can control and monitor industrial equipment.

    SOLUTION

    What was the scope of their involvement?

    I had the idea in my mind, and they were able to get it on paper. They developed the complete application that’s hosted inside the cloud. They used JavaScript and MySQL.

    What is the team composition?

    There were four full-time developers, one project manager, and one part-time person.

    How did you come to work with Mind IT Systems?

    One of my friends is friends with one of the co-founders and gave a strong recommendation. Their initial presentation and the way they understood my requirements gave me a lot of confidence.

    How much have you invested with them?

    I spent $52,000–$55,000.

    What is the status of this engagement?

    We worked together from January until April 2019.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    With this tool, we’re entering a new market on the borders of industrial IoT. We’re getting a good response from our existing customer base.

    How did Mind IT Systems perform from a project management standpoint?

    Their project management was excellent. They used an agile approach. I had access to one of their project management tools, and I could see the progress of the project. I never felt lost in where the project was going. I have no complaints on how they managed the project. It was delightful.

    What did you find most impressive about them?

    In addition to their impressive project management, they had a good grip on what needed to be done. Their design approach and understanding of the project was great. I had a great experience with them.

    Are there any areas they could improve?

    No, it went very smoothly. Few projects go this smoothly, but my project did.

    Do you have any advice for potential customers?

    Have a clear understanding of what you want.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Product Development for Mobile Gaming Company

    “Their resources have helped us enormously.”

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    5.0

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Aug. 2018 - Ongoing
    Project summary: 

    Mind IT Systems provides development support. They use Apache Hadoop and a range of AWS services. The team queries data and delivers reports to business stakeholders

    The Reviewer
     
    201-500 Employees
     
    Mumbai, India
    Atul Sawant
    Head of Business Intelligence, Play Games24x7
     
    Verified
    The Review
    Feedback summary: 

    Mind IT Systems has helped to streamline the development que and satisfy external stakeholders with timely reports and deliverables. They facilitate a smooth process by taking ownership of their work. Customers can expect a committed partner and quick turnaround times.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the head of business intelligence at Play Games 24x7 Private Limited, a mobile gaming company. We have three main games.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Mind IT Systems?

    Finding development resources is competitive in the mobile gaming industry, and an even bigger challenge is finding quality resources. We didn’t have enough resources to fulfill our business stakeholders’s requirements, such as providing reports, in a timely nature.

    SOLUTION

    What was the scope of their involvement?

    Mind IT Systems develops using the Apache Hadoop framework. They’ve integrated AWS services like AWS S3, AWS Glue, AWS Athena, and Amazon EMR. The team queries data using high-level language.

    What is the team composition?

    One project manager oversees five SQL developers.

    How did you come to work with Mind IT Systems?

    We wanted to outsource development work that we knew would be high-quality. My team worked with a couple of other vendors that didn’t produce great work; then, my company’s CMO referred us to Mind IT Systems.

    What is the status of this engagement?

    We started working together in August 2018, and the work is ongoing. We have a three-month contract that we keep renewing with them.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Their resources have helped us enormously. There are no backlogs of reports that we have to give to our twenty-five business stakeholders. With Mind IT Systems’s help, we have our queue under control.

    How did Mind IT Systems perform from a project management standpoint?

    Project management meets our expectations. Mind IT Systems’s turnaround times are brilliant. We deploy Tableau to visualize and publish data or provide data information to stakeholders.

    What did you find most impressive about them?

    Mind It Systems doesn’t feel like an external entity. Their commitment and the ownership that they take of their work is equivalent to that of someone on my team.

    Are there any areas they could improve?

    They need to pass knowledge onto any resource that is taking over for them. They could host knowledge transfer sessions.

    Do you have any advice for potential customers?

    Have one single point of contact. Interview that person to see how well they can handle the engagement. If you don’t have the right person, the engagement will be unsteady.

    5.0
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
      Any timeline issues have been completely out of their control.
    • 4.5 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      It’s been great working with Mind IT Systems. We continue to renew our three-month contract.

    Software Development for Supply Chain Company

    “They have domain expertise on supply chain and can manage the scope of work very effectively.”

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    2016 - Ongoing
    Project summary: 

    Mind IT Systems provides outsourced development services to build out supply chain solutions for clients. One of their most notable projects is a container optimization tool that integrates with Oracle ERP.

    The Reviewer
     
    11-50 Employees
     
    New Delhi, India
    Kirit Goyal
    CEO, Gazelle Information Technologies
     
    Verified
    The Review
    Feedback summary: 

    All of their tools have resulted in significant ROIs; the optimization tool alone helped skyrocket savings thanks to the quality of Mind IT Systems’ code. Their team has high-level expertise in supply chain and can manage third-party clients well, making them effective technical partners.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the CEO of Gazelle Information Technologies, a supply chain company.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Mind IT Systems?

    Our core strength is in functional supply chain management. That is to say, we understand all of the functions and processes in a supply chain, consulting our customers during the process setup.

    However, we lack good technical architects and developers who can convert those processes into digital solutions. Mind IT Systems serves as our development partner to create various supply change tools.

    SOLUTION

    What was the scope of their involvement?

    Over the years, Mind IT Systems has completed five development projects for our customers and are now working on a sixth. 

    The first project was a subscription-based inventory management system that would manage the entire supply chain process. This ranged from purchases and warehouse management to in-house inventory shipment. Their team developed the solution using web-based, open source technology, and we hosted it on Azure.

    Other major projects involved developing a series of optimization tools for our customers, all of which were integrated into Oracle ERP. They built a container optimization tool using Java, an extraction tool that would draw data from multiple systems and input it into Oracle, and a tool that could extract that information to generate analytical reports for users.

    Currently, they’re working with us on an AI project around AR. We’re processing images and videos using certain models so that the output will be more intelligent.

    What is the team composition?

    They have a couple of technical architects who have been on the team since the start of our engagement. Their technical architect translates and divvies the work to the rest of the developers, though I’m not sure how many resources there are in total.

    How did you come to work with Mind IT Systems?

    We found them through a common network of friends. They had a good technical grip, proving capable of converting our customers' functional requirements into solid IT/software solutions.

    How much have you invested with them?

    We’ve spent between $50,000–$100,000.

    What is the status of this engagement?

    We started working together in 2016, and the work is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    All of the work that we’ve asked Mind IT Systems to do has delivered value to our end customers. For the container optimization software, our objective was to reduce our customer’s costs by filling containers more effectively. After using the software, our customer had far better savings thanks, in part, to Mind IT Systems’ good coding.

    How did Mind IT Systems perform from a project management standpoint?

    Our customers have a lot of requirements, which Mind IT Systems manages quite successfully. They use various tools to mitigate scope creep and track changes using Jira. This helps them complete work within the agreed timelines without any bugs or defects.

    What did you find most impressive about them?

    They have domain expertise in supply chain and can manage the scope of work very effectively.

    Are there any areas they could improve?

    It would be nice if some of their key team members worked alongside us. They complete most of their work off-site on their own premises.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Outsourced Development for Software Company

    "They're a one-stop-shop that not only does the work, but also proactively engages with customers."

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    2017 - Ongoing
    Project summary: 

    Mind IT has executed many software development projects, including an office and patient management system for a hospital and a product management solution for multiple websites. 

    The Reviewer
     
    11-50 Employees
     
    Atlanta, Georgia
    Co-Founder, Software Company
     
    Verified
    The Review
    Feedback summary: 

    Every solution has excellent code and seamless UI/UX. Mind IT works proactively to ensure customer satisfaction, answering questions after hours and honoring their timeline and budget estimates. Their independent management and clear, transparent communication set them apart. 

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    We’re a software development company working in the AI, robotic process automation, blockchain, and e-commerce areas of product engineering. I manage our offshore operations and delivery. I’m a co-founder and the president of the company.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Mind IT Systems?

    We try to stick to our core competencies. Our customers require complex skills, and we don't want to keep everything in-house. We work with partners like Mind IT in areas outside our specialization. They give us access to skills that we might not use again. 

    SOLUTION

    What was the scope of their involvement?

    Mind IT has lent their domain knowledge to e-commerce, product management, and healthcare projects. They’re mainly skilled in Microsoft technologies, including .NET, Azure, AI, chatbots, and cloud services. 

    For one project, we developed a management system for a large hospital chain. We worked with Mind IT because we didn't have expertise with those systems or customers in that part of Asia. The system they developed covers front-office, in-patient, out-patient, and blood-bank management, as well as invoicing and insurance.

    Another client is a large company that maintains 23–25 websites for each product segment. We built a unified product management solution for them. We architected the system, and Mind IT built and implemented it. The solution didn’t change the look-and-feel of the sites, but improved their maintenance and update capabilities.

    Mind IT also developed a Microsoft system to manage approvals, surveys, and performance for a credit union provider. They built a unified solution for every compliance requirement in workforce, performance management, and survey administration. We handled the account management and architecture, and Mind IT handled development, quality management, and program management. 

    What is the team composition?

    We usually don’t work with more than seven to 10 people. I once engaged with two teams, which included 15–18 Mind IT employees. We have fixed-price projects. We’ve verified their software developers, but my critical contacts are the program, quality control, and account managers. 

    How did you come to work with Mind IT Systems?

    Their co-founder was my employee, and I mentored him during their growth and establishment. We understood his values and knew he would build a company with the same culture. We're incredibly proud of companies that come from our ecosystem, and we support them as much as we can.

    What is the status of this engagement?

    We started working with Mind IT around one-and-a-half years ago.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Each project has an extensive scorecard for each project for a variety of aspects. These include the quality of code, the quality of the UI/UX, the automation of quality control test cases, the deadline and budget adherence, the program management and customer communication, and the customer satisfaction and willingness to refer. Based on these parameters, I’m extremely happy with Mind IT. One variable is sometimes lacking, but they do fantastic work. 

    Since Mind IT came from our system, they’re extremely aware of the scorecard. They know that we care about the value we create. They follow this matrix, since it’s linked with their payment. It’s a great way to ensure that my customers receive value.

    How did Mind IT Systems perform from a project management standpoint?

    Cost and time overruns are common in IT projects, but Mind IT sticks to their word. Their responsiveness and communication skills are amazing. I’ve seen them reply to customer emails during the night, even though they aren't required to respond that quickly.

    What did you find most impressive about them?

    One of our key reasons for working with them is that they provide a turnkey experience. My job is to deliver projects, not monitor them. If I assign a job to Mind IT, it will be done well without my involvement. They're a one-stop-shop that not only does the work, but also proactively engages with customers to ensure they’re happy. 

    Are there any areas they could improve?

    They’ve had challenges with personnel and skill management. Mind IT tries to stay ahead of the curve, but technology moves quickly, so they constantly train and hire new people. I communicate proactively about projects so they can build their skills in time. If a project arrives on short notice, they require more time. They communicate honestly about this, and we’re confident in their ability to deliver.

    Do you have any advice for future clients of theirs?

    Maintain communication with the core team. Don't approach them for work that isn’t within their core competency or domain knowledge. Unlike other companies, Mind IT doesn't claim to offer every technology.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They always exceed my requirements.
    • 5.0 Cost
      Value / within estimates
      They’re upfront about costs and justify them well.
    • 5.0 Quality
      Service & deliverables
      They’re fabulous.
    • 5.0 NPS
      Willing to refer
      I would have no concerns recommending them.

    Platform Enhancement for Education Tech Company

    "We were able to hit the timelines we set and build the product we wanted."

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    5.0

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Sept. 2016 - Jan. 2018
    Project summary: 

    Mind IT Systems worked on enhancing a platform, mixing modern frontend technologies with the existing backend, scaling it and making changes to the APIs.

    The Reviewer
     
    201-500 Employees
     
    New Delhi, India
    CTO, Education Tech Company
     
    Verified
    The Review
    Feedback summary: 

    The developments to the platform were completed successfully, with Mind IT ensuring they kept the architecture of the site intact and the frontend undisrupted. The team managed the project efficiently and effectively utilized their experience and expertize to complete the work.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    We’re an education technology company offering two products: a learning management system and a video conferencing tool. The learning management system is being rolled out to smaller institutes, large universities, and private tutors. The video conferencing tool can be used by institutes and corporates. I'm the CTO and I head the engineering team.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Mind IT Systems?

    We were working on a project with the local government. We were trying to change a couple of things on its existing platform and were looking to make a lot of functionality enhancements. It was written in .NET and we were struggling to scale it.

    SOLUTION

    What was the scope of their involvement?

    Mind IT were involved in a range of areas. We were trying to bring in a mix of more modern frontend technologies to the platform, combined with the backend we already had. We considered using AngularJS as we also wanted to improve scalability by integrating different caching technologies. The platform was hosted on Amazon Web Services (AWS) and we were trying to make use of the ElastiCache service within it.

    We were also trying to make use of the NoSQL database for some parts of the application. The platform had used SQL Server as a relational database.

    What is the team composition?

    We worked with senior developers and architects from their team. We combined our efforts on the project. Mind IT helped me achieve the vision I laid out for them.

    How did you come to work with Mind IT Systems?

    I had a previous relationship with a senior person from their team and I knew what they could deliver.

    How much have you invested with them?

    The project cost around $95,000.

    What is the status of this engagement?

    We started working with Mind IT in September 2016. The project was completed in January 2018. The platform is live and has a large user base.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We were able to hit the timelines we set and build the product we wanted. We had some internal time pressures, but Mind IT reviewed our plan and highlighted the places where the deadlines weren’t realistic. They didn't compromise on quality at any point.

    We were trying to scale the platform by making changes on the backend and API sides, but the frontend had to be changed in a way that did not end up disrupting the platform generally. It was important to ensure that these architectural aspects were kept intact. Introducing defects into the frontend would have equated to missing our timelines. Mind IT’s architect successfully focused on keeping the impact to the backend APIs at a minimum.

    How did Mind IT Systems perform from a project management standpoint?

    They were strong in terms of project management, compared to other companies we’ve worked with. They helped us create estimates and put together a plan, determining whether our goal could be achieved in the time we had. They brought in their own experience to validate our requirements.

    What did you find most impressive about them?

    They understood our vision quickly and we felt we could rely on them. As the main technologist of the company, my biggest challenge has always been to find people who can deliver changes quickly and understand business implications. Mind IT did that, and they added value to our project. They took ownership of the project, bringing project and architecture managers to the team.

    5.0
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    ERP Solution Dev for Digital Marketing Firm

    “Mind IT increased efficiency and refined delivery management.”

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Sept. - Dec. 2016
    Project summary: 

    Mind IT built an automated IT solution that integrated with the end user’s ERP system. They also collaborated on design components. Plans are in the works for another engagement in the near future.

    The Reviewer
     
    51-200 Employees
     
    New Delhi, India
    CEO, Digital Marketing Company
     
    Verified
    The Review
    Feedback summary: 

    Mind IT delivered a product that everyone is happy with. They helped streamline the delivery scheduling process and had a transparent workflow. The project scope changed a few times, but Mind IT adapted to the new requirements. They’re a reliable and trustworthy partner.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the CEO for a digital and social media marketing company.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Mind IT Systems?

    One of our clients needed an IT solution for their ERP (enterprise resource planning) system—they wanted to track and manage the delivery of their product. We don’t provide IT solutions, so we began looking for a partner who could solve their problem.

    SOLUTION

    What was the scope of their involvement?

    Our client had a manual system in place with a few automated components. Mind IT built an entirely automated solution that integrated with the client’s ERP system. We helped with some of the design work before delivering the final product to the client.

    What is the team composition?

    They had four developers, a QA analyst, and a project manager.

    How did you come to work with Mind IT Systems?

    We’d worked with them before and knew they’d be a good fit for this project. We needed a reliable partner who could provide a full solution.

    How much have you invested with them?

    We spent between $60,000–$65,000.

    What is the status of this engagement?

    We worked together from September–December 2016.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Our client is happy with the end product, which has automated their entire process and integrated with their ERP system. Even the drivers are happy with the solution, which doesn’t always happen. Mind IT increased efficiency and refined delivery management. They eliminated unnecessary paperwork and reduced costs by optimizing scheduling-related work.

    How did Mind IT Systems perform from a project management standpoint?

    Mind IT did all of the project management. They tracked the progress and let us know of any issues that came up. Everything was delivered on time, even though the client changed a few project components.

    What did you find most impressive about them?

    They delivered a good-quality product on time. This client was important, so we needed an IT partner we could trust to build an effective solution.

    Do you have any advice for future clients of theirs?

    If you let them think for themselves, instead of just telling them what to do, they’ll do great. Make them a part of the decision-making process.

    5.0
    Overall Score It was fabulous. We're already talking about working with them again soon.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      The project was well-managed.
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I already refer them quite a bit.

    iOS & Android Dev for Publishing Company

    "The team is brilliant and they make a conscious effort to push development projects forward.”

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    July 2016 - Ongoing
    Project summary: 

    Mind IT designed and developed a B2B distribution app for iOS and Android. They’ve also built a DRM platform, an AI-based chatbot, and are currently developing a sales personnel management system.

    The Reviewer
     
    50-201 Employees
     
    Delhi, India
    Piyush Kumar
    Director, Prabhat Prakashan
     
    Verified
    The Review
    Feedback summary: 

    The B2B mobile app is unique within the industry and has influenced competitors to follow its example. The Omnichannel AI Chatbot supports sales and distribution. The DRM platform is intuitive. Mind IT Systems consists of talented problem-solvers and deliver easy solutions to complex problems.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the director of Prabhat Prakashan. We’re one of the leading publishing houses in India and we publish books in both English and Hindi. Our backlist consists of more than 5,000 titles. We’re currently working with approximately 1,000 distributors and have a team of over 100 employees. We offer books in both print and digital form.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Mind IT Systems?

    We were struggling to grow and realized that our scalability was decreasing. To change that, we needed a way to utilize our content and overcome administrative challenges like picking authors, finalizing agreements, proofreading, choosing a distribution network, recovering payments from channel partners, and setting up employee policies. Another challenge we faced was processing real-time data. With around 5,000 titles, our SKU number is significant. Maintaining an optimum inventory required a mechanism by which our distribution partners could see live data relating to what books they could order. It became clear that we needed a tech-based solution.

    SOLUTION

    What was the scope of their involvement?

    Mind IT developed our B2B distribution app for iOS and Android. They also handled the frontend design. Initially, the cost seemed high, so we had a lot of internal discussions on whether or not we should move forward. At the time, distributors were sending us orders through WhatsApp and email. Mind IT convinced us that having a separate B2B app would be more efficient. Now, if a distributor wants to order books, they use the app to browse our inventory and place an order. It’s a streamlined experience.

    They’ve also helped us in the digital rights area. We wanted to have an e-book platform through which we could sell products directly to consumers. Since our catalog is so large, we considered building our own digital rights management (DRM) platform. Mind IT developed that solution for us.

    They have also implemented Robotic Process Automation for ensuring that all our online titles, which can be posted by multiple parties including many of our distributors, have correct information. They have completely removed our dependence on having multiple dedicated people just for this task. Scale of the challenge can be understood by the fact that there are over a hundred distributors which have the ability to upload titles online with access to our 5000+ SKU’s. So there could be multiple copies of the same title across multiple portals and to maintain correct data for all these listing permutations is a huge task which is now completely automated.

    Mind IT Systems is also helping us in managing our Sales Personnels, including their planning, expenses and reimbursement cycles. Branch people can now do approvals for such requests. This system is both web and app-based which provides a lot of ease to our salesforce as they can handle these things now from anywhere. 

    They’re currently in the process of creating our internal inventory management system. It’s an AI-based solution that will display real-time organization data and be used by our team to supply orders.

    What is the team composition?

    Mind IT assigned 6–7 people to our project, consisting of a mix of developers, along with one project manager.

    How did you come to work with Mind IT Systems?

    One of my friends had previously hired them to develop a food delivery solution for his restaurant business. He was impressed by their work and recommended them to me.

    How much have you invested with them?

    We’ve spent around $85,000 thus far.

    What is the status of this engagement?

    We started working with Mind IT in July 2016. They’re now working on the AI inventory management system.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The DRM platform took time to develop but the result has been good and it’s been working well. We’ve recovered the project cost through the sale of e-books. The feedback from distributors regarding the B2B app has been excellent. Distributors receive incentive when buying a book through our app and can view live data. As a result, we do business with lot more distributors. We’re the first Hindi publishing company to develop an app like this and that’s influenced the local industry. The Sales Personnel System is working really well and branch operation heads are happy with it. Due to RPA utilization in monitoring and correcting online posted content, we are now able to use a five-member team on other issues. This team was earlier doing the online data checking only which is now completely automated.

    How did Mind IT Systems perform from a project management standpoint?

    We’re not a tech company, but Mind IT expertly guides us through each process. Their team is brilliant and they make a conscious effort to push projects forward. We mainly communicate using email, WhatsApp, and Skype. Project Management is done via Atlassian. Our offices are close by, so we also met in person.

    What did you find most impressive about them?

    We initially thought they were on expensive side but our opinion altered when we saw the kind of value which they bring. As the engagement progressed, we  liked their collaborative attitude and willingness to cover items outside of the initial scope. Ability to deliver is outstanding and that is a clear difference. Value which they bring and create is tremendous and they were able to alter our traditional way of workings to become technology-relevant. They’re a problem-solving team that maintains quick communication.

    Are there any areas they could improve?

    We have been working together for two years and I can’t identify anything they could’ve done better. I’ve learned that their pricing is fair considering the scope of work they cover and their expertise. They just make things work.

    5.0
    Overall Score Despite some challenges, we’re happy with their work and have gone back to them for support.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They stick to deadlines.
    • 5.0 Cost
      Value / within estimates
      The price is slightly higher than the market average.
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer
      I would recommend them to anyone.

    Android App & ERP Module Dev for Education Company

    "They’re communicative and have an excellent workflow process."

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    5.0

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    June 2016 - Ongoing
    Project summary: 

    Mind IT Systems created end-to-end solutions using a .NET framework. Presently, they are developing enterprise resource planning (ERP) solution and Android app.

    The Reviewer
     
    11-50 Employees
     
    New Delhi, India
    Sandeep Goel
    Head of Technology, Education Company
     
    Verified
    The Review
    Feedback summary: 

    The architecture Mind IT developed optimizes workflow by centralizing the system through one platform and supporting multitenancy. Communicating weekly, Mind IT is responsive and well-versed in their field. Their detailed approach can be tedious, but make them a reliable partner.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the head of technology for an education company. We provide technical solutions for the education sector, specifically for schools in India.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Mind IT Systems?

    We started building our product in 2010 with our in-house team. As we moved forward, we had trouble handling all the technical aspects. We shifted our focus to having a technical partner because our architectural design was inefficient. We had a separate instance running for each school. Whenever there was small changes or bugs, we found it difficult to update them all.

    SOLUTION

    What was the scope of their involvement?

    Previously, they've created end-to-end solutions using a .NET framework. Presently, we're creating a complete ERP solution. We want two modules as part of the solution and are providing ideas to Mind IT Systems to use as references. They are developing the first module for the education-sector institute which collects fees from the students. Then, their team is to develop a second system to capture all that information related to the payments.

    They are also developing an Android mobile app for us. We will eventually build an iOS version as well. The app is to have the same functionalities as our web solution. They are gathering the requirements from us and designing, developing, and conducting initial testing (leaving the final testing to us).

    Since we started our project almost ten years ago, the code has gotten pretty complex. Thus, they are handling the documentation of our code as well. We are ramping down on our in-house technical focus and shifting all our technical work to Mind IT Systems. 

    What is the team composition?

    They provide us a project manager who coordinates and gathers our requirements. During module development, they provided 2–3 specialists depending on the task we were working on. They now provide technical support and a team of three specialists.

    How did you come to work with Mind IT Systems?

    I knew about them from their past work. When we started outsourcing, I had them in mind and we explored two other options. We chose them because of their approach to solutions, how they responded to us, and recommendations from other companies.

    How much have you invested with them?

    We invested $70,000–$75,000 so far.

    What is the status of this engagement?

    We started the engagement in June 2016 and it is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Our multi-faceted architecture is now on a single server, serves all our clients, and is more scalable. We were spending a lot of time maintaining the school servers, but now we can easily update our systems through one platform. Architecture is scalable.

    Half of our efforts used to be for handling our technical issues. Now, we can now focus on our marketing, sales, and handling operations, as they ease our technological concerns. They are always suggesting the latest technologies and have in-depth knowledge of the market. They keep us updated on the latest technologies and document the code.

    How did Mind IT Systems perform from a project management standpoint?

    They update us weekly and we always know what's going to happen in the next step of the project. They’re communicative and have an excellent workflow process.

    What did you find most impressive about them?

    Their responsiveness and communication impress us. They always keep us updated on the project and the latest technologies. Their team is hardworking and we’re happy to work with them.

    Are there any areas they could improve?

    Almost 10%–15% of the time goes into documentation. It’s a good thing, but sometimes it can be a little tiring. Otherwise, it’s a really good practice and helps a lot. Our experience overall has been good with them.

    Do you have any advice for potential customers?

    Tell them your problem and they will take it from there. Trust their expertise. Their project heads are excellent and take responsibility.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They conduct weekly meetings and weekly updates to always keep us informed.
    • 5.0 Cost
      Value / within estimates
      They are saving us a lot of money.
    • 5.0 Quality
      Service & deliverables
      We’re happy with the way they approach tasks. They relieve us from our technological issues.
    • 5.0 NPS
      Willing to refer
      I’ve already recommended them to two or three of my connections.