Mind IT Systems

Introduce your business and what you do there.

I'm the CIO for India Shelter Finance Corporation. Providing mortgage and home loans, we're regulated by the National Housing Bank, which is a subsidiary of the Regional Bank of India. Our loans are called affordable housing loans.

What challenge were you trying to address with Mind IT Systems?

We needed help with mobile app development for our organization.

What was the scope of their involvement?

They have been developing mobile applications for us. One app is for technical evaluation. Whenever we give a loan to a new customer, we have to evaluate the candidate. Our team used to do it on a piece of paper only to put those values into our system later. Mind IT has developed a mobile app that streamlines that process. It's integrated with our Salesforce CRM system.

They're now working on a customer onboarding portal. With it, customers can come to our website and apply for the loan online through a form. They can fill in their entire application and upload all the required documents. We can then underwrite those documents and process the loan faster.

What is the team composition?

We work with the CTO, an account manager, and a team lead, as well as a UI/UX designer. I have also interacted with one person from the sales team.

How did you come to work with Mind IT Systems?

They got in touch with me through an email. I liked their portfolio and site, so we gave them a test project. For that process automation, we gave them a task which was to be done in three days. They were able to deliver within three days, and we were happy with the service. We started giving them more contracts.  

How much have you invested in them?

We have spent around $14,000

What is the status of this engagement?

The project began in March 2018, and it is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The quality of service is good. They spent a lot of time on requirement gathering, which was very important to their success. They're a technical team that has the skills and resources to modernize systems. Everything is good, and they retain their people.

How did Mind IT Systems perform from a project management standpoint?

I communicate with them at least once each week through an update call. My team members talk to them almost daily. We use Google Meet and Zoom to communicate. Mind IT largely delivers on time, even if things get complicated on our end.

What did you find most impressive about them?

Their technical expertise is very impressive. So far, I have not come across a challenge they couldn't resolve.

Are there any areas they could improve?

No, all is good.

Do you have any advice for potential customers?

They're a friendly, knowledgeable team.

Introduce your business and what you do there.

I’m the CEO of a financial software development company. We primarily serve the public sector in our development. We’re a small business with a five-person team.

What challenge were you trying to address with Mind IT Systems?

We enlisted their help in developing a mobile app that serves the subsidized housing sector in Ireland. Local governments own and rent out houses, which are inspected before being leased to low-income residents.

What was the scope of their involvement?

Mind IT Systems is developing an Android app that facilitates the house inspection process. Inspectors can use the app to log areas of damage. That information is then sent to a contractor who’s responsible for the necessary repair work. The app interacts with the user’s environment through a 360-degree camera.

The app has a .NET web component. The web application allows for the local authorities to manage and allocate the tasks native to the inspection and repairs process. It’s connected to a portal where contractors can provide quotes for their services.

Mind IT Systems provided us with wireframes before launching into development.

What is the team composition?

We’re working with a designer, a .NET developer, and a dedicated Android developer. While we were also assigned a project manager, we’ve been communicating primarily through the lead developer.

How did you come to work with Mind IT Systems?

We found Mind IT Systems online upon googling “software development India”. While we were faced with an overwhelming number of choices, we were attracted to Mind IT Systems because of their Clutch reviews. That led us to reach out to them and kick off the partnership.

How much have you invested with them?

The cost so far has been around $22,000.

What is the status of this engagement?

We started working with Mind IT Systems in June or July 2020, and we’re halfway through the project.

What evidence can you share that demonstrates the impact of the engagement?

We’ve received an early iteration of the mobile app, and we’ve been happy with their work. We’re anticipating excellent developments, but so far, so good.

How did Mind IT Systems perform from a project management standpoint?

They’re exceptional in this respect. They’re proactive in giving us updates, as opposed to waiting for us to follow up with them. That’s a rare but valuable quality.

What did you find most impressive about them?

They do everything well. I suspect that they have a strong management team that holds their developers to high standards.

Are there any areas they could improve?

No, there’s nothing I could think of offhand.

Do you have any advice for future clients of theirs?

Clients should just be upfront with them. There were a couple of things that we didn’t like, and we just told them.

Introduce your business and what you do there.

I’m the principal owner and architect for CMEnt Software, Inc. It’s a middleware provider of backend services for existing applications.

What challenge were you trying to address with Mind IT Systems?

Essentially, we were looking for staff augmentation. We had a lot of projects and needed support in completing various tasks for our third-party clients.

What was the scope of their involvement?

They assisted in project management, specifically in projects that called for high levels of organization. Their team also provided technical expertise in both web and mobile development. Even though they were unfamiliar with some of the third-party tools being used, they were quick to get acclimated. All the work was done remotely.

What is the team composition?

We brought in a part-time project manager and three developers.

How did you come to work with Mind IT Systems?

We looked at a number of agencies. Historically, we’ve worked with various consulting agencies, both locally and internationally. As a result, we had a thorough vetting process and was particularly looking for expertise in HTML Template Language (HTL).

Within the first five minutes of discussing our challenges and goals with them, I knew that they were exactly the right fit for us. It was a unanimous internal vote that led us to work with them.

How much have you invested with them?

We’ve spent somewhere between $50,000–$100,000.

What is the status of this engagement?

Our ongoing relationship was contractually kicked off in October 2019.

What evidence can you share that demonstrates the impact of the engagement? 

Customer feedback has been very positive. They’ve never missed a deadline and have always delivered within budget.

Their management is exceptionally structured. There is a solid collaboration between their project manager and the main architect, both of whom are very well-rounded. I get the sense that the high-level partners had robust experience in both the technology and their industry. The developers, too, are extremely proficient.

It's important for me to feel that I could rely on a vendor long-term, instead of getting another consultant every time I have a new project. They deliver that sense of security and retention.

How did Mind IT Systems perform from a project management standpoint?

I think we can attribute the success of their work to the mindset of the management team. The project manager, in particular, is just stellar. That PM doubles as a UX/UI quality assurance, which has been awesome.

What did you find most impressive about them?

They’re practiced, practical, and pragmatic. They don’t ask questions twice; the phenomenal level of their organization ensures that.

Are there any areas they could improve?

No, not really. They rise to the challenge every time. In regards to room for growth, it’d be great to explore those areas together as we take on new projects.

Do you have any advice for potential customers?

Get in front of the roadmap. If you want meaningful success, build your backlog out quickly, because they’ll hammer down on it. They will execute and deliver.

Introduce your business and what you do there.

I’m the director of Clean Water Generator Pvt. Ltd., a water purification firm.

What challenge were you trying to address with Mind IT Systems?

It was a challenge for me to manage all the leads, all the customers’ information, all the quotations, etc. I was trying to do some of it with Excel sheets, but it was becoming complicated. We decided to have a CRM developed and needed help with it.

What was the scope of their involvement?

They custom-built my CRM. It helps me manage my prospects all the way down the sales funnel, allowing us to create marketing campaigns. When we’re dealing with customers, we often have to generate quotes that may or may not convert to orders. I can manage those in the CRM. For fulfilled orders, we do invoices.

We're also able to manage order servicing requests within the same system. Whoever is buying our product may require services at some point in time. Since we’re able to manage this in one single place, we can better serve our customers.

What is the team composition?

They had three developers, one project manager, and a QA person who was partially working with us. There was a CRM architect available if required.

How did you come to work with Mind IT Systems?

They were referred to us by someone who has an existing relationship with them. After seeing their quality of work, we decided to go with them straight away.

How much have you invested with them?

We spent $69,000.

What is the status of this engagement?

We started working together from June–November 2019.

What evidence can you share that demonstrates the impact of the engagement?

The product does what it’s supposed to do, making more of our clients happier with our services. With the CRM, we have much more information about our customers at our disposal, and consumer activity is tracked.

When a customer calls about a technical issue with a product, we’re able to deal with it on time because we have that complete history. My business has grown as a result.

How did Mind IT Systems perform from a project management standpoint?

The communication and information exchange was great. They were on time, clear, and transparent. I could trust them because they always came back with a nice solution that filled our needs. I appreciated how they manage their communication and project management.

What did you find most impressive about them?

They’re encouraging, straightforward, and transparent. I’m not a technical person, but they help me understand their work. They brought me up to speed in ways that I was able to easily comprehend.

Are there any areas they could improve?

No, there’s nothing they can do better.

Do you have any advice for potential customers?

Projects like this can be difficult for non-technical people because of all of the industry terms that come with tech. However, their team was able to communicate complex issues to us in ways that we could understand.

Introduce your business and what you do there.

I’m the founder of a travel company. We provide travel arrangements and solutions for our customers.

What challenge were you trying to address with Mind IT Systems?

We have clients that need more consultation and personalized approach. Managing customer profiles and quotations took a lot of effort on our side. We needed help with building a custom internal tool to handle that data.

What was the scope of their involvement?

Mind IT Systems developed an internal portal for us using SuiteCRM. There’s a single interface for us with customer profiles, lead management, quote management, and more. Whenever a travel list comes in, it needs to be managed in real-time. In addition, we have multiple sources for lead generation and some employees working from home. The solution allows for immediate access to any leads or travel lists and tells me where they’re positioned right now.

What is the team composition?

We work with two developers and a project manager.

How did you come to work with Mind IT Systems?

A friend of ours introduced them to us.

What is the status of this engagement?

We started working together in May 2019, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The new system is more convenient for us. The entire team can see and complete every task in a single panel. We’re not using different templates or software for different tasks anymore.

How did Mind IT Systems perform from a project management standpoint?

Their communication is excellent. They meet the deadlines.

What did you find most impressive about them?

Their communication is super. We don’t know much about IT and could only share with them the problems we were facing. They were upfront about the work and their capabilities; they even did a major part of the requirements.

Are there any areas they could improve?

There’s nothing I know of that they could improve.

Do you have any advice for potential customers?

We could comfortably recommend them.

Introduce your business and what you do there.

I’m the sales director at an industrial automation company in India.

What challenge were you trying to address with Mind IT Systems?

We wanted to develop an application to build web pages that get embedded into industrial controllers. They’re dashboard pages which can control and monitor industrial equipment.

What was the scope of their involvement?

I had the idea in my mind, and they were able to get it on paper. They developed the complete application that’s hosted inside the cloud. They used JavaScript and MySQL.

What is the team composition?

There were four full-time developers, one project manager, and one part-time person.

How did you come to work with Mind IT Systems?

One of my friends is friends with one of the co-founders and gave a strong recommendation. Their initial presentation and the way they understood my requirements gave me a lot of confidence.

How much have you invested with them?

I spent $52,000–$55,000.

What is the status of this engagement?

We worked together from January until April 2019.

What evidence can you share that demonstrates the impact of the engagement?

With this tool, we’re entering a new market on the borders of industrial IoT. We’re getting a good response from our existing customer base.

How did Mind IT Systems perform from a project management standpoint?

Their project management was excellent. They used an agile approach. I had access to one of their project management tools, and I could see the progress of the project. I never felt lost in where the project was going. I have no complaints on how they managed the project. It was delightful.

What did you find most impressive about them?

In addition to their impressive project management, they had a good grip on what needed to be done. Their design approach and understanding of the project was great. I had a great experience with them.

Are there any areas they could improve?

No, it went very smoothly. Few projects go this smoothly, but my project did.

Do you have any advice for potential customers?

Have a clear understanding of what you want.

Introduce your business and what you do there.

I’m the head of business intelligence at Play Games 24x7 Private Limited, a mobile gaming company. We have three main games.

What challenge were you trying to address with Mind IT Systems?

Finding development resources is competitive in the mobile gaming industry, and an even bigger challenge is finding quality resources. We didn’t have enough resources to fulfill our business stakeholders’s requirements, such as providing reports, in a timely nature.

What was the scope of their involvement?

Mind IT Systems develops using the Apache Hadoop framework. They’ve integrated AWS services like AWS S3, AWS Glue, AWS Athena, and Amazon EMR. The team queries data using high-level language.

What is the team composition?

One project manager oversees five SQL developers.

How did you come to work with Mind IT Systems?

We wanted to outsource development work that we knew would be high-quality. My team worked with a couple of other vendors that didn’t produce great work; then, my company’s CMO referred us to Mind IT Systems.

What is the status of this engagement?

We started working together in August 2018, and the work is ongoing. We have a three-month contract that we keep renewing with them.

What evidence can you share that demonstrates the impact of the engagement?

Their resources have helped us enormously. There are no backlogs of reports that we have to give to our twenty-five business stakeholders. With Mind IT Systems’s help, we have our queue under control.

How did Mind IT Systems perform from a project management standpoint?

Project management meets our expectations. Mind IT Systems’s turnaround times are brilliant. We deploy Tableau to visualize and publish data or provide data information to stakeholders.

What did you find most impressive about them?

Mind It Systems doesn’t feel like an external entity. Their commitment and the ownership that they take of their work is equivalent to that of someone on my team.

Are there any areas they could improve?

They need to pass knowledge onto any resource that is taking over for them. They could host knowledge transfer sessions.

Do you have any advice for potential customers?

Have one single point of contact. Interview that person to see how well they can handle the engagement. If you don’t have the right person, the engagement will be unsteady.

Introduce your business and what you do there.

I’m the CEO of Gazelle Information Technologies, a supply chain company.

What challenge were you trying to address with Mind IT Systems?

Our core strength is in functional supply chain management. That is to say, we understand all of the functions and processes in a supply chain, consulting our customers during the process setup.

However, we lack good technical architects and developers who can convert those processes into digital solutions. Mind IT Systems serves as our development partner to create various supply change tools.

What was the scope of their involvement?

Over the years, Mind IT Systems has completed five development projects for our customers and are now working on a sixth. 

The first project was a subscription-based inventory management system that would manage the entire supply chain process. This ranged from purchases and warehouse management to in-house inventory shipment. Their team developed the solution using web-based, open source technology, and we hosted it on Azure.

Other major projects involved developing a series of optimization tools for our customers, all of which were integrated into Oracle ERP. They built a container optimization tool using Java, an extraction tool that would draw data from multiple systems and input it into Oracle, and a tool that could extract that information to generate analytical reports for users.

Currently, they’re working with us on an AI project around AR. We’re processing images and videos using certain models so that the output will be more intelligent.

What is the team composition?

They have a couple of technical architects who have been on the team since the start of our engagement. Their technical architect translates and divvies the work to the rest of the developers, though I’m not sure how many resources there are in total.

How did you come to work with Mind IT Systems?

We found them through a common network of friends. They had a good technical grip, proving capable of converting our customers' functional requirements into solid IT/software solutions.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We started working together in 2016, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

All of the work that we’ve asked Mind IT Systems to do has delivered value to our end customers. For the container optimization software, our objective was to reduce our customer’s costs by filling containers more effectively. After using the software, our customer had far better savings thanks, in part, to Mind IT Systems’ good coding.

How did Mind IT Systems perform from a project management standpoint?

Our customers have a lot of requirements, which Mind IT Systems manages quite successfully. They use various tools to mitigate scope creep and track changes using Jira. This helps them complete work within the agreed timelines without any bugs or defects.

What did you find most impressive about them?

They have domain expertise in supply chain and can manage the scope of work very effectively.

Are there any areas they could improve?

It would be nice if some of their key team members worked alongside us. They complete most of their work off-site on their own premises.

Introduce your business and what you do there.

We’re a software development company working in the AI, robotic process automation, blockchain, and e-commerce areas of product engineering. I manage our offshore operations and delivery. I’m a co-founder and the president of the company.

What challenge were you trying to address with Mind IT Systems?

We try to stick to our core competencies. Our customers require complex skills, and we don't want to keep everything in-house. We work with partners like Mind IT in areas outside our specialization. They give us access to skills that we might not use again. 

What was the scope of their involvement?

Mind IT has lent their domain knowledge to e-commerce, product management, and healthcare projects. They’re mainly skilled in Microsoft technologies, including .NET, Azure, AI, chatbots, and cloud services. 

For one project, we developed a management system for a large hospital chain. We worked with Mind IT because we didn't have expertise with those systems or customers in that part of Asia. The system they developed covers front-office, in-patient, out-patient, and blood-bank management, as well as invoicing and insurance.

Another client is a large company that maintains 23–25 websites for each product segment. We built a unified product management solution for them. We architected the system, and Mind IT built and implemented it. The solution didn’t change the look-and-feel of the sites, but improved their maintenance and update capabilities.

Mind IT also developed a Microsoft system to manage approvals, surveys, and performance for a credit union provider. They built a unified solution for every compliance requirement in workforce, performance management, and survey administration. We handled the account management and architecture, and Mind IT handled development, quality management, and program management. 

What is the team composition?

We usually don’t work with more than seven to 10 people. I once engaged with two teams, which included 15–18 Mind IT employees. We have fixed-price projects. We’ve verified their software developers, but my critical contacts are the program, quality control, and account managers. 

How did you come to work with Mind IT Systems?

Their co-founder was my employee, and I mentored him during their growth and establishment. We understood his values and knew he would build a company with the same culture. We're incredibly proud of companies that come from our ecosystem, and we support them as much as we can.

What is the status of this engagement?

We started working with Mind IT around one-and-a-half years ago.

What evidence can you share that demonstrates the impact of the engagement?

Each project has an extensive scorecard for each project for a variety of aspects. These include the quality of code, the quality of the UI/UX, the automation of quality control test cases, the deadline and budget adherence, the program management and customer communication, and the customer satisfaction and willingness to refer. Based on these parameters, I’m extremely happy with Mind IT. One variable is sometimes lacking, but they do fantastic work. 

Since Mind IT came from our system, they’re extremely aware of the scorecard. They know that we care about the value we create. They follow this matrix, since it’s linked with their payment. It’s a great way to ensure that my customers receive value.

How did Mind IT Systems perform from a project management standpoint?

Cost and time overruns are common in IT projects, but Mind IT sticks to their word. Their responsiveness and communication skills are amazing. I’ve seen them reply to customer emails during the night, even though they aren't required to respond that quickly.

What did you find most impressive about them?

One of our key reasons for working with them is that they provide a turnkey experience. My job is to deliver projects, not monitor them. If I assign a job to Mind IT, it will be done well without my involvement. They're a one-stop-shop that not only does the work, but also proactively engages with customers to ensure they’re happy. 

Are there any areas they could improve?

They’ve had challenges with personnel and skill management. Mind IT tries to stay ahead of the curve, but technology moves quickly, so they constantly train and hire new people. I communicate proactively about projects so they can build their skills in time. If a project arrives on short notice, they require more time. They communicate honestly about this, and we’re confident in their ability to deliver.

Do you have any advice for future clients of theirs?

Maintain communication with the core team. Don't approach them for work that isn’t within their core competency or domain knowledge. Unlike other companies, Mind IT doesn't claim to offer every technology.

Introduce your business and what you do there.

We’re an education technology company offering two products: a learning management system and a video conferencing tool. The learning management system is being rolled out to smaller institutes, large universities, and private tutors. The video conferencing tool can be used by institutes and corporates. I'm the CTO and I head the engineering team.

What challenge were you trying to address with Mind IT Systems?

We were working on a project with the local government. We were trying to change a couple of things on its existing platform and were looking to make a lot of functionality enhancements. It was written in .NET and we were struggling to scale it.

What was the scope of their involvement?

Mind IT were involved in a range of areas. We were trying to bring in a mix of more modern frontend technologies to the platform, combined with the backend we already had. We considered using AngularJS as we also wanted to improve scalability by integrating different caching technologies. The platform was hosted on Amazon Web Services (AWS) and we were trying to make use of the ElastiCache service within it.

We were also trying to make use of the NoSQL database for some parts of the application. The platform had used SQL Server as a relational database.

What is the team composition?

We worked with senior developers and architects from their team. We combined our efforts on the project. Mind IT helped me achieve the vision I laid out for them.

How did you come to work with Mind IT Systems?

I had a previous relationship with a senior person from their team and I knew what they could deliver.

How much have you invested with them?

The project cost around $95,000.

What is the status of this engagement?

We started working with Mind IT in September 2016. The project was completed in January 2018. The platform is live and has a large user base.

What evidence can you share that demonstrates the impact of the engagement?

We were able to hit the timelines we set and build the product we wanted. We had some internal time pressures, but Mind IT reviewed our plan and highlighted the places where the deadlines weren’t realistic. They didn't compromise on quality at any point.

We were trying to scale the platform by making changes on the backend and API sides, but the frontend had to be changed in a way that did not end up disrupting the platform generally. It was important to ensure that these architectural aspects were kept intact. Introducing defects into the frontend would have equated to missing our timelines. Mind IT’s architect successfully focused on keeping the impact to the backend APIs at a minimum.

How did Mind IT Systems perform from a project management standpoint?

They were strong in terms of project management, compared to other companies we’ve worked with. They helped us create estimates and put together a plan, determining whether our goal could be achieved in the time we had. They brought in their own experience to validate our requirements.

What did you find most impressive about them?

They understood our vision quickly and we felt we could rely on them. As the main technologist of the company, my biggest challenge has always been to find people who can deliver changes quickly and understand business implications. Mind IT did that, and they added value to our project. They took ownership of the project, bringing project and architecture managers to the team.