Millennium Agency

BACKGROUND

Please describe your company and position.

I am the Director of Transport NH

Describe what your company does in a single sentence.

At Transport NH we value easy access to public transportation for all. Whether you are looking for a bus route, carpool program, or park-and-ride stop, Transport NH can help.  We prioritize our riders, which is why we offer a variety of public and community transportation options that can help get people get where they need to be in New Hampshire – from doctor’s appointments to grocery shopping.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Millennium Agency to accomplish?

• Brand Design & Messaging
• Website Design & Launch

SOLUTION

How did you find Millennium Agency?

• Referral
• Other

Why did you select Millennium Agency over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Millennium Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Millennium Agency Rebrands Statewide Initiative: Transport NH and Moving NH Forward

Millennium Agency led the complete rebranding of Transport NH and Moving NH Forward, a statewide initiative focused on improving and integrating transportation options across New Hampshire. The agency was engaged to develop a cohesive, modern brand identity that could unify messaging and boost awareness around the initiative’s mission—creating accessible, sustainable, and efficient transportation systems for all Granite Staters.

Logo Development
The project began with the creation of two logos—one for Transport NH and one for Moving NH Forward. The designs were developed to reflect forward movement, connectivity, and inclusivity. The final logos used clean typography, vibrant color palettes, and directional motifs to communicate momentum and progress. The visual identity was crafted to resonate with public audiences while maintaining a professional tone for stakeholder communications.

Brand Design
Millennium designed a full visual system including color guides, typography standards, iconography, and brand usage guidelines. The goal was to present a bold, approachable, and consistent look across all platforms—digital and print. The new brand design supports the initiative’s values of collaboration, accessibility, and future-oriented planning.

Website Development
A key deliverable of the project was a dynamic, user-friendly website that serves as the digital hub for both Transport NH and Moving NH Forward. Built on a flexible and scalable platform, the new site features a streamlined navigation structure, ADA-compliant design, and clear content pathways for residents, stakeholders, and policymakers. It includes updates on transportation projects, resources for public engagement, and a space for data and reports. The site is optimized for both desktop and mobile use and built with SEO best practices to increase visibility.

Impact
The rebrand has elevated the public profile of the initiative and created a professional foundation for future outreach and community engagement. Millennium Agency’s strategy ensured that the dual-brand structure (Transport NH and Moving NH Forward) worked in harmony, creating a unified visual presence and clear messaging across all channels.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The rebrand has elevated the public profile of the initiative and created a professional foundation for future outreach and community engagement. Millennium Agency’s strategy ensured that the dual-brand structure (Transport NH and Moving NH Forward) worked in harmony, creating a unified visual presence and clear messaging across all channels.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Millennium Agency delivered the Transport NH and Moving NH Forward branding and website projects on time through a combination of strategic planning, clear communication, and agile project management.

They began with a detailed project timeline that outlined each phase of work—from brand discovery and logo development to full website design and deployment. Every milestone was assigned to a dedicated owner with clear deadlines, ensuring consistent progress and accountability.

To maintain momentum, they held regular status meetings with stakeholders and internal teams, allowing for real-time updates, quick decision-making, and early identification of potential challenges. Their streamlined feedback process eliminated unnecessary revisions and kept the project moving forward efficiently.

Using their project management platform, they tracked tasks, deadlines, and communications in one centralized system. This allowed them to stay on top of every deliverable, anticipate roadblocks, and adjust timelines when needed—without missing a beat.

Thanks to their disciplined approach and proactive communication, Millennium Agency delivered both the rebrand and website on time and in full alignment with the initiative’s mission—setting Transport NH and Moving NH Forward up for immediate visibility and long-term impact.

What was your primary form of communication with Millennium Agency?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What Stood Out Most About Millennium Agency

What stood out most about Millennium Agency was their ability to combine high-level strategic thinking with flawless execution—without missing a deadline. Their team didn’t just deliver creative assets; they brought clarity, structure, and momentum to a complex statewide initiative with multiple stakeholders and moving parts.

They listened closely, asked the right questions, and translated big-picture goals into a cohesive brand and digital presence that was both professional and approachable. Their responsiveness, attention to detail, and ability to stay focused under pressure made them feel like an extension of our internal team.

In short: they didn’t just get the job done—they elevated the vision and delivered beyond expectations.

They don’t just check boxes—they think critically, elevate your brand, and execute with precision. Their team listens, collaborates, and delivers solutions that are both visually compelling and aligned with your mission. If you’re looking for a partner who can simplify complexity, move fast, and produce real results, Millennium is the team to trust.

Are there any areas for improvement or something Millennium Agency could have done differently?

While Millennium Agency delivered a strong final product and met every major deadline, there are always opportunities to refine the process. 

That said, Millennium showed a clear willingness to adapt and improve throughout the project, demonstrating flexibility and professionalism at every stage. Their openness to feedback was a key strength that helped keep things on track and moving forward.

BACKGROUND

Please describe your company and position.

I am the Homeownership Program Director of NeighborWorks Southern New Hampshire

Describe what your company does in a single sentence.

We are a nonprofit affordable housing developer and homebuyer education organization.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Millennium Agency to accomplish?

• We worked with Millennium Agency in the past to develop a new website, assist with our marketing efforts, and oversee our social media presence. We recognized that it was time to design and develop an updated, modern website. 
• We have changed our business model, and the current website did not align with our overall goals, so we wanted to take the site to the next level and show our customers, employees, and stakeholders what we now have to offer throughout the area. Likewise, we wanted to realign our social media to more effectively promote the new website.

SOLUTION

How did you find Millennium Agency?

• Referral
• Other

Why did you select Millennium Agency over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Millennium Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Millennium Agency was a well-organized process, comprising of multiple phases and meetings with the team. It all started with a kick-off meeting, during which their team collaborated with ours to define our goals, deliverables, and timelines for the website. Throughout the project, the Millennium Agency team maintained consistent communication, providing updates as necessary. 

When they presented the initial website and social media strategy deliverables, they encouraged questions, comments, and concerns, demonstrating their receptiveness to our feedback. The revised version they later provided addressed all our requirements satisfactorily. 

When it was time to launch a new phase of the project, connecting with Millennium Agency was a breeze. We could easily schedule a meeting to discuss new goals or needs, and we had complete confidence that they would deliver materials that well exceeded our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Millennium Agency designed and developed a highly responsive, refreshed website geared towards attracting those with an interest in a financially stable homeownership experience. The website was supported with social media content that drove traffic and conversions on the new website. 

The two projects complemented one another perfectly, creating a cohesive experience for our audience. When visitors reach our website, they are met with a modern look and feel, and can easily access and sign up for events or find resources. Our website is responsive across all major devices, promoting browsing from anywhere at any time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Millennium Agency boasts an exceptionally reliable communication approach. They offer easy accessibility to the team through phone or email and respond promptly to emails – often right away. Their straightforward and honest manner consistently showed throughout every stage of the project. 

Scheduled and routine calls were a regular occurrence, facilitating discussions on projects, deliverables, progress, results, and more, ensuring an open and transparent channel of communication between our team and theirs. Both their project manager and account director were highly knowledgeable and consistently provided same-day answers to our inquiries, no matter how complex or mundane.

What was your primary form of communication with Millennium Agency?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Millennium Agency holds themselves to a very high standard to bring best-in-class branding and digital marketing services to many different industries, and their capabilities are shown in their outstanding work. Their expertise in branding, website design, and content marketing pairs seamlessly with their top-notch customer service etiquette – offering an experience that cannot be found with another agency. 

The Millennium Agency team utilizes a comprehensive approach, so you are not JUST getting a website design or social media, but rather a cohesive new brand experience that ties together your goals and needs. Millennium Agency has a proven track record of success and remains adaptable to changing industry trends, maintaining its leadership position in the ever-evolving digital landscape.

Are there any areas for improvement or something Millennium Agency could have done differently?

None. 

BACKGROUND

Please describe your company and position.

I am the President of operations of Davis Wealth Managment

Describe what your company does in a single sentence.

We help clients connect the dots between their income phase of life and the retirement phase of life

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Millennium Agency to accomplish?

• We hired Millennium Agency with the goal of launching a new logo and brand identity, and website design.
• We wanted an agency that had the range and expertise to take over additional/supplemental branding and marketing projects in order to maintain a cohesive brand approach.

SOLUTION

How did you find Millennium Agency?

Referral

Why did you select Millennium Agency over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Millennium Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Millennium Agency designed and developed a highly professional, new, financially focused website, geared toward attracting individuals who want to build their wealth. Once the website was completed, we worked with them on developing a launch campaign that included email marketing, social media, Google Ads, and video advertising to name a few. We're excited about the possibilities our new website will bring us in terms of business opportunities. When our website visitors land on our site, they are met with a fresh, eye-catching layout and an even better user experience. Our website is clear, cohesive, and responsive to all different types of devices, allowing our current and prospective clients to access our data and information with the touch of a hand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have a very professional website geared toward attracting individuals looking to build their wealth. We have a tremendous call to action on every page that will make it easy for site visitors to navigate to our advisors for meeting.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Millennium Agency, was a well-organized process, comprising multiple phases. It all started with a kick-off meeting, during which their team collaborated with ours to define goals, deliverables, and timelines. Throughout the project, the Millennium Agency team maintained consistent communication, providing updates as necessary. When they presented the initial website deliverable, they encouraged questions, comments, and concerns, demonstrating their receptiveness to our feedback. The revised version they later provided addressed all our requirements satisfactorily.

What was your primary form of communication with Millennium Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We worked closely with Millennium Agency’s CEO and strategist, Linda Fanaras, as well as their creative designer and project manager. They were all incredibly organized and in sync when it came to meetings and presentations and were always attentive to our needs. Their feedback process was well organized as well, with clear labeling and notes used to guide the process. The Millennium Agency team was proactive in asking for clarification, and they had quick turn-around times on all feedback.

Are there any areas for improvement or something Millennium Agency could have done differently?

Not at this time.

BACKGROUND

Please describe your company and your position there.

As the owner and former President and CEO of EPTAC Corporation, an international leader in solder training and IPC certification, I was the lead point of contact throughout our work with Millennium Agency. I am also the former founder and owner of soldertraining.com, which provides folks in the relative electronics industry with the products, tools, programs, and materials that allow them to successfully educate and train people in the knowledge, skills, and techniques to do their jobs. We offer a variety of products and programs with an inventory of new options growing every day.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Millennium Agency?

EPTAC originally selected Millennium Agency to develop a new website using the Word Press platform. This redesign included a responsive themed design and included an easy-to-use content management system and provided multiple features that made publishing blogs, content, video, and podcasts easy. Our goal when working with Millennium was to boost our online presence, refine SEO efforts, and conduct a complete website redesign.

SOLUTION

How did you select this vendor?

We selected Millennium through research within the state of New Hampshire, we were able to identify them as one of the top digital marketing firms. After several meetings, we realized that they were effective listeners and were able to put our goals and objectives into action, which resulted in the final selection of the Millennium Agency team.

Describe the scope of their work in detail.

The process included a multi-phase process that began with a kick-off meeting, deliverable discussion, and setting the schedule to reach our goals. Next the work on the site map and design structure begins, and Millennium presented us with multiple options for their recommendations. From there they gathered our feedback, and developed a new, modern website design that incorporated more online features for the user. This phase included content drafting and prototyping, which involved launching and testing the home page and internal links.

The fourth phase of the process was development, where they finalized the website for our review. Millennium Agency provided extensive testing of the platform and mobile compatibility for the site, as well as testing all the links and forms. Millennium conducted a final review and took the time to field and answer all questions that we had.

What was the team composition?

I worked with their creative designer, project manager, and the CEO of the Millennium. They went through a multitude of discovery and intake meetings which resulted in developing our site maps, scope documents, and a final implementation plan. From there they were consistently communicative and fielded our feedback throughout every phase of the process.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The new modern website design for EPTAC was flexible and adaptable for our changing needs. We were able to integrate plug-ins to extend functionality and to add features that made the site more robust and powerful.

With the new website developed by Millennium Agency, the SEO and searchability was enhanced to rank EPTAC as the leading solder training and IPC certification company. The successful implementation of this new website propped us up to use Millennium for other successful marketing tactics, including content writing, social media, and creative digital ad design.

How effective was the workflow between your team and theirs?

Millennium’s communication style with our team included ongoing email communication and scheduled milestone phone calls. The team was very responsive and attentive to our needs and scheduled bi-weekly or weekly update calls that addressed any deliverables present. This also provided an opportunity for their team to answer any questions we had as we went along.

What did you find most impressive about this company?

They were excellent listeners and took the time to really understand our needs. You have to understand that we provide certifications in the electronics manufacturing industry and that in and of itself is a very niche market. I was skeptical that a marketing firm would just not get who we are and the demographics we serve. They took the time to research our market, our competition, and the customers we served, so that they could better execute for us.

This showed me that they were in it for the long haul, building a relationship and being a team that supported our goals, and not just a one and done company. When your core marketing efforts are online, and you are executing and addressing challenges each and every day, you want a firm that you can depend on, one that has your back. That is Millennium.

Is there any area for improvement or anything that could have been done differently?

I think that the area of improvement was mostly on our side. I should have handed tasks that they ultimately managed over to them earlier, rather than hold on to them and managed them myself, example: Google AdWords, SEO, etc...

BACKGROUND

Please describe your company and your position there.

Triofox enhances existing Windows file servers with secure remote access, mobile file sharing, data protection, and cloud migration while meeting business requirements for security, privacy, compliance, and control. Triofox increases the productivity of your mobile workforce without sacrificing data ownership, privacy, and security. I am head of the VP of Customer Success for the corporation and lead the sales and marketing efforts for the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Millennium Agency, and what were your goals?

Millennium Agency was selected from a competitive selection process. Our team carefully reviewed their creative design capabilities, content writing skills, and expertise in marketing and strategy.

We selected Millennium Agency to develop branded sales sheets, case studies, PowerPoint presentations, and battlecards for our company, Triofox. Our goal was to develop high-end, digital collateral materials that could be used for our website and act as an important sales tool for potential partners and clients.

SOLUTION

How did you select this vendor?

We researched companies online and Millennium Agency was highly responsive, collaborative, and portrayed a positive attitude. They were more than willing to achieve our collateral material branding goals, while also providing insight into crafting technical data for our product data sheets.

Describe the scope of their work in detail, including any steps and the final deliverables.

We scheduled an initial meeting to discuss the scope of our needs, provide an overview of our company and some details on our long-term marketing strategy. Millennium Agency has expertise in the software technology industry and understands the idiosyncrasies of our sector.

The owner had technical knowledge, a technology education, and had worked in a company that was bought out by a global tech company. She had the technical know-how to quickly identify our pain points, understand our needs, and provided creative samples of the work they have done to demonstrate their expertise in writing and creative design.

How many people from the vendor's team worked with you, and what were their positions?

Three to four people worked with me directly.

• Linda - CEO and Strategist oversaw the account, ensured delivery and strategy details.
• Kirsten - Project Manager who was the key point of contact during the entire marketing design process. She was an exceptional project manager, on top of deadlines, and always followed up as needed.
• Pierre – Account Manager who ensured everything was on strategy, the messaging was accurate and the final data sheets, case studies, capability decks, and collateral materials met our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have experienced an increase in overall brand recognition and product sales. This has helped Triofox increase its revenue.

Describe their project management style, including communication tools and timeliness.

Millennium Agency was very responsive, within the same day, which is unusual in the marketing agency sector. They were unique because they were flexible in scheduling meetings, updating the design and content, and addressing our needs throughout the entire process. We made the right decision when we selected Millennium Agency to develop branded sales sheets, case studies, PowerPoint presentations, and battlecards for our company, Triofox.

What did you find most impressive or unique about this company?

Millennium Agency is an exceptional branding agency, messaging firm, and understands marketing strategy in a way that precisely achieves our objectives. They are communicative, honest, and authentic in their work style.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

Proven Optics is a software and services company focused on financial management. We help clients in both IT and Finance organizations implement toolsets on SaaS platforms leveraging 20+ years of Practitioner experience and 100+ implementations in both the Commercial and Federal space. I am the Communications and Digital Marketing Strategist. I facilitate all communications and marketing activities as well as manage all of our social media channels and our website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Millennium Agency, and what were your goals?

We hired Millenium Agency to develop branded data sheets for our company. Specifically, they developed a company overview data sheet and three separate data sheets for each of our Commercial applications. Our goal was to craft data sheets that would serve as an important asset for our sales team to distribute to potential partners and clients.

SOLUTION

How did you select this vendor?

I browsed online for companies who specialized in developing assets like these and Millenium Agency was by far the most responsive and willing to help us accomplish our goals right away.

Describe the scope of their work in detail, including any steps and the final deliverables.

To start, I described exactly what I wanted out of these data sheets with attached examples and they immediately provided examples of work they have completed in the past - it was exactly what we were looking for. They then scheduled a call where they laid out exactly what they needed from our team to be successful and then also laid out a clear project timeline. Once we submitted all of the brand guidelines and content that they needed, they immediately began the design process. After each design cut, they would send the data sheets back for our review and promptly turn around with a new data sheet including our revised changes. This process repeated until the completed data sheet was exactly what we were looking for.

How many people from the vendor's team worked with you, and what were their positions?

Three people worked with me directly.

• Linda - CEO and Strategist that helped manage our account and set us up for success before the design process started.
• Kirsten - Project Manager who was my main point of contact during the design process. She was the middle man between me and the design team. She relayed all of my revisions to the design team and relayed all of the revised data sheets back to me promptly.
• Pierre - Account Director who helped lay out the timeline for us and helped us successfully submit all of the branding materials and content needed for the design team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are currently still working on finalizing the data sheets, but we are excited to have a professional, formalized set of assets that will be utilized greatly by our sales team.

Describe their project management style, including communication tools and timeliness.

They are extremely communicative and extremely prompt with all of their revisions. The design turn around time was very quick and they were immensely flexible in terms of the edits I gave them. They would complete as many cuts of the design as possible until it was exactly what I was looking for.

What did you find most impressive or unique about this company?

They've delivered a quality product in a timely manner while including the customer every step of the way.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the administrative services leader for an RF component manufacturer. I work in our HR marketing and within a few different departments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Millennium Agency?

Our website was very out of date, unstable, and unfunctional. We needed to do a complete revamp.

SOLUTION

What was the scope of their involvement?

Millennium built our website from scratch; the whole process took about a year. We met with them two times before we actually decided to move forward. Linda (CEO & Strategist) provided a comprehensive action plan that detailed the priorities and what could go down the line. She also integrated some brand work, which showcased their ability to build a site and help nurture the brand.

We had a lot of visions floating around, but they were willing to listen to our ideas and accommodate change. They implemented movement into the website — it flowed well, and they created a moving background that gave the site a pop.

What is the team composition?

We met with three people, specifically Pierre (Account Director) and Linda. We also trained with another person who was familiar with the backend of the site; he was part of the conversations when we did website training.

How did you come to work with Millennium Agency?

We found them through a simple Google search. We reached out to a couple of different agencies, and they stood out. It was important for us to keep it local, but they also had the caliber we were looking for.

Millennium had a solid portfolio, and they gave examples of past work. Moreover, they were personable, talented, experienced, and easy to talk to. The team was also reachable all the time, and they had good client management skills. All in all, they checked off all the boxes.

How much have you invested with them?

We spent a total of $30,875 on the website, and we have a $525 ongoing monthly fee.

What is the status of this engagement?

We started working with them in September 2020, and we still have a relationship with them because they host our website. Additionally, we’ve been discussing further branding initiatives.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The functionality of the contact form is a major benefit that comes directly from the website. We’ve had many strong leads coming through it. As we work on our brand recognition, it’s exciting to see people finding the website quickly and utilizing the contact form. Consequently, some sales orders have been generated from that, which is new and exciting too.

How did Millennium Agency perform from a project management standpoint?

They were great. The team kept the ball moving, and they kept us accountable. Since the project spanned over a year, there were a lot of changes, and they did a great job at managing scheduling and keeping us on the same page.

Also, they were flexible. We communicated over email most of the time, but they were always willing to pick up the phone or get on a Zoom call.

What did you find most impressive about them?

As a consumer, I’m always drawn to the ease of the relationship. I don’t like to feel like there’s a lot of work. However, Millennium was easy to talk to — they knew what they were doing, and they listened to us with open ears. Overall, they were willing to work and accommodate any requests we had.

On the other hand, they’re a multi-faceted marketing firm with creative direction. They can build a website from the ground up, but they can also create an in-depth marketing plan. Millennium has a whole portfolio of marketing services, and it’s nice to know that we can continue the relationship through other endeavors.

Are there any areas they could improve?

I have no complaints or suggestions on how to improve a specific area. I feel like we should’ve taken more time to figure out what we really wanted because we changed our minds a few times, which led to some confusion.

Do you have any advice for potential customers?

Have a clear vision and create a checklist of what you want. We gave them some examples, and they carried them over into our product. Also, I’d suggest having a small team because having many different opinions can get complicated.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for an LED display manufacturer. We also provide content management software along with hardware.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Millennium Agency?

I was hired to build a marketing team because our company didn’t have one. With COVID-19 I was having a hard time getting staff members to join onsite, and I needed help with branding strategy.

SOLUTION

What was the scope of their involvement?

Millennium Agency helps with high-level content creation. When they came on board, we’d already identified our customer journey, so they used their expertise to ensures our strategy was solid. Additionally, they’ve contributed to our corporate mission, as well as our vision statement.

While a third-party company creates our social media content, Millennium Agency finetunes both it and our blog posts, ensuring it aligns with our strategy. They also help with our email campaign cadence by looking at our customer lifecycle journey. Their focuses include how we communicate at the top of the funnel, the middle, and the bottom of the funnel. We’ve been creating those compelling messages collaboratively.

What is the team composition?

My main point of contact is Linda (CEO).

How did you come to work with Millennium Agency?

One of our employees had previous experience working with Linda.

How much have you invested with them?

We’ve spent $3,000 with them.

What is the status of this engagement?

We’ve been working together since January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Marketing automation tools set the content cadence Linda helped us to create. We look at the top, middle, and bottom of our sales funnel to see our engagement rate — a combination of the open rate with click-throughs and unsubscribes. It’s a holistic way of looking at everything. The automation tool spits out the engagement score.

How did Millennium Agency perform from a project management standpoint?

They’re very quick. We use email and Google Docs, and have weekly calls on Google Meet. Linda sometimes comes to our in-person meetings too, which is impressive.

What did you find most impressive about them?

Millennium Agency is strategic. For example, if we come up with a messaging initiative, and they identify that we have 80% of the messaging, then they’ll give suggestions on where we could do better with the other 20%. Over and over, they’ve demonstrated their ability to create strong messaging for us. It’s still early, but we believe they’ll be able to help us.

Are there any areas they could improve?

We’re a small company, and budget is always the big issue. We want to do more with them, and they’re really good at accommodating us and giving us more for our money.

Do you have any advice for potential customers?

I highly recommend them because they’re very organized. They have a very strong team and quality work. I’ve had wait time issues with other agencies that I’ve worked with, but Millennium Agency has been very responsive. They believe in building long-term relationships with customers.

BACKGROUND

Please describe your company and your position there.

Global American is a full service integrator of Embedded/Industrial PCs, Motherboards and peripherals. I am the company President.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Millennium Agency, and what were your goals?

Our website is a monster - a lot of product and years of many different people writing custom code. It went from Magento to WordPress but was very difficult to make changes to because of the way some of the code was written by our previous agency. The goal was to rebrand Global while developing a user friendly (for both our customers and on the backend) platform.

SOLUTION

How did you select Millennium Agency and what were the deciding factors?

I had met with several different Marketing Agencies and chose Millennium because they were immediately receptive and seemed to understand what I wanted.

They were quick to come back with ideas and a plan, and I felt a personal connection to Millenium's owner, Linda as we are both small business owners with similar challenges. I didn't want to go with a large international company, I wanted to stay small and local.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Millenium presented a clear plan for Website Development with deadlines for completion on each step. First they developed the brand and homepage. It was a very interactive process with a lot of input from me. Second the website was build and then the database was integrated.

It was relatively smoothly considering the size and scope of our site. Millenium worked with Wordpress and there was a lot of manual input to make each product page consistent.

How many people from the vendor's team worked with you, and what were their positions?

I had interaction primarily with three people.

• Linda - CEO
• Sean - Senior Content Director
• Mark - Creative Director

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I am happy with the overall look and feel of the website, but even more pleased with the increase in quote generation. We rely heavily on visitors requesting quotes through our site, and that process is easier via the new site.

Describe their project management style, including communication tools and timelines.

Millenium assigned Sean to be my main point of contact and he's responsive and thorough. Linda also communicated quite frequently with me. Sean and I had a call every other week, and Linda and I once a month, to go over action items and deliverables.

What did you find most impressive or unique about this company?

Every member of the team is very knowledgeable in their core area. Follow up was extremely good. I always felt like they knew what they were doing and in good hands.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I am the Director of the CEO & Family Enterprise Center, an outreach organization of the Peter T. Paul College of Business & Economics out of the University of New Hampshire.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Millennium Agency?

As the relatively new Director of the Center, it's been on the top of my list to do a comprehensive look at our name and brand. It's been disjointed since over time our Center has added in programs and our name did not reflect that evolution.

What were your goals for this project?

To find a name that best represents our four different programs in one cohesive name. We also wanted to have a new branded look to support the change and the upgrade.

SOLUTION

How did you select Millennium Agency?

We are well aware of Millennium's reputation and work with many businesses in New Hampshire. a conversation with a number of firms left me aware that Millennium would be best matched to help us with the project.

Describe the scope of their work in detail.

The firm took in a great deal of information from myself and our Program Coordinator. They came back to us with suggestions, and over subsequent meetings, we narrowed down the choices to four final ones that we shared with our Board of Advisors. After making a final choice, we were presented with a number of different images, all that matched the brand standard of the university.

What was the team composition?

We worked with Linda Fanaras, the Principal of the firm and Pierre Younes, Account Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The process was streamlined, efficient and very eye opening. We became more and more pleased as it unrolled; solving a long term issue of a muddled name and an outdated graphic identity. The team listened to our big picture ideas and were able to capture the feel and bring it to a manageable process that allowed us to make a decision on name and look that we felt very comfortable in.

How effective was the workflow between your team and theirs?

The process was very effective; whenever the project lagged it was 100% on our end and Pierre politely and warmly brought us back to task and on track.

What did you find most impressive about this company?

Their interest in our center, their ability to listen, and the streamlined process they provided impressed us. All of those things helped us make a choice that before working with them, felt unsurmountable.

Are there any areas for improvement?

Not at all.