Mendel Sites

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Holistic Coaching & Counselling. I'm a life coach and counselor working specifically with adults.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mendel Sites?

We wanted to do a rebrand to have a more concise website and be able to reach a broader audience.

SOLUTION

What was the scope of their involvement?

Mendel Sites completed a web redevelopment for us on our WordPress page. They revamped the entire platform to deliver a completely different site and new branding. Our goal was to focus on the various services we provide currently, in the future, and our blog posts. Mendel Sites will be working with us for ongoing maintenance of the website.

What is the team composition?

We’ve only been working with Sam (Owner).

How did you come to work with Mendel Sites?

Mendel Sites was referred to me by a past web developer. During our initial discovery call, Sam was very thorough on the process, prices, and time frame of the project. He was able to clearly articulate my vision for our upgrade.

How much have you invested in them?

We have invested roughly $3,000 CAD (approximately $2,300 USD) with them.

What is the status of this engagement?

We started working together in February 2022, and we have an ongoing partnership. They completed the revamp in mid-May. The original project was to be completed in mid-March. However, I had to push the project back by one month.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With the site completed, Mendel Sites are continuing to support my business by providing information and tutorials on how to navigate the analytics and as well as managing and navigating the site. What I can say is that I got my first coaching call the next day the site went live. Overall, they’ve knocked it out of the park, and I’m delighted with their work.

How did Mendel Sites perform from a project management standpoint?

Mendel Sites provided exceptional project management. Their engagement with me, follow-up, and detailed information allowed me the sense of trust that my project was in good hands. They’ve also been patient with me when I needed to take a step back. Sam’s turnaround time when I was able to get back up and running was less than 2 weeks — we very impressed with their completion time and appreciated it! I’m also impressed with their communication efforts — emails were answered within1-2 hours with Zoom calls to confirm additional information and direction! 

What did you find most impressive about them?

Mendel Sites is an organization that cares about their clients. They built this trust and respect through being true to their word and providing an amazing website to back up their hard work. Sam’s genuine desire to create something amazing for the customer, and to take the time to listen to what I wanted, while putting in the effort to create the vision for a great outcome.

Are there any areas they could improve?

I have been very happy working with Mendel Sites and look forward to our continued partnership.

Do you have any advice for potential customers?

Hiring Mendel Sites would be a huge benefit to any organization. They are the best web development company I have worked with thus far.

BACKGROUND

Please describe your company and your position there.

I am the owner/director of my own business, raising labradoodles and bernedoodles.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mendel Sites?

My website was old, outdated, not mobile friendly. I hired Sam to freshen it up, optimize it, make it mobile friendly, update it.

SOLUTION

How did you select this vendor and what were the deciding factors?

I reached out to many website developers for quotes. Sam was easily the most personable and responsive to my inquiry. There was no question from the beginning that he was who i would use to build my website.

Describe the project in detail and walk through the stages of the project.

initial contact was made through an ad, his response was very prompt. He provided good insight into reasons to use a different platform than the one i was initially seeking. we had an initial phone call to discuss further. Within 24 hours he had emailed as promised with access to a shared google drive in which i could begin uploading photos, text, etc.

The google drive folders also clearly outlined what info was needed from me and made it easy to add info for him to begin work. Sam was in contact throughout the process, basically anytime i added into and he updated the website in process. I was able to see the website as it was being built and we had several zoom calls throughout the process to discuss changes to photos, text, etc. Sam was very patient, very accessible, very responsive throughout the entire process.

How many resources from the vendor's team worked with you, and what were their positions?

Sam did it all.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The website looks very professional, such an upgrade from the 2010 version that i built! It is now mobile friendly, modern looking.

How effective was the workflow between your team and theirs?

It was flawless, very easy.

What did you find most impressive or unique about this company?

Sam seems to genuinely care about creating a website that is unique to you, and not just a cookie cutter. They were very responsive to feedback and definitely seemed to know what they were talking about when it comes to SEO and all the important back-end stuff.

Are there any areas for improvement or something they could have done differently?

None that i can think of!

BACKGROUND

Introduce your business and what you do there.

I’m a registered nurse with over 40 years of experience in neonatal intensive care. Now, I’m doing home visits for neonatal, newborn, and breastfeeding support for parents.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mendel Sites?

I didn’t have a website and I wanted to move away from relying solely on word-of-mouth and Instagram business. This was an entirely new goal for me.

SOLUTION

What was the scope of their involvement?

They developed a diverse website based on my documentation. Leveraging stock photos, they made the site welcoming to different sexual orientation, races, and more.

What is the team composition?

I’ve only worked with the owner.

How did you come to work with Mendel Sites?

They’d done a website for someone I knew, and that person recommended Mendel to me. They listened to the type of website that I wanted and did research on my industry because it was new to them.

How much have you invested with them?

I spent $2,000 on the website.

What is the status of this engagement?

We’ve been working together since March 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The site has only been up for a few days, so it will take a while for it to create results. The feedback from my colleagues and family has been very positive. They all like how it looks and feels. The website represents who I am very well.

How did Mendel Sites perform from a project management standpoint?

They are very approachable, soft-spoken, and kind. The owner knows his stuff in terms of building a website. We communicate by text and email. They’re very responsive.

What did you find most impressive about them?

This is my first foray into web development and design, but I think they are very articulate and caring. The owner has listened to everything I’ve said and offers his suggestions — he takes my ideas into consideration. If I’m not sure about some aspect of the site, they’ll steer me in the right direction.

Are there any areas they could improve?

I haven’t seen anything for them to improve.

Do you have any advice for potential customers?

I didn’t have to do any of the heavy lifting because of their skill set. They walked me through the web development process step by step, allowing me to simply say “yes” or “no.”

BACKGROUND

Please describe your company and your position there.

I am an Inspirational Speaker and psychologist. The website represents what I do.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mendel Sites, and what were your goals?

I needed to have an online presence that represented me and my values. My goal was to create something that would attrack people and showcase previous speeches and achievements.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sam was recommended to me by a friend. He had worked on other projects. His work is of high quality, yet the price stays reasonable. it was a perfect combination.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I gave Sam all the information I needed to be included in the project and explained globally what I was hoping to see. I can't say exactly what the details were as this is not my area of expertise and this is why I hired him - to not have to think of the details and 'how to'. He delivered the project on time, did his follow-ups, asked questions, and made changes according to my comments.

How many people from the vendor's team worked with you, and what were their positions?

He only worked with me.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is the outcome and it looks Great!

Describe their project management style, including communication tools and timeliness.

Sam was on point with what he needed to accomplish. He followed up and followed through. He shared a document with me so we can collect any elements (photo, document) he needed to do the job. this allowed us to communicate and ensured we did not miss anything.

What did you find most impressive or unique about this company?

Timeliness and creativity. They went above and beyond in a good way.

Are there any areas for improvement or something they could have done differently?

Everything was great!

BACKGROUND

Please describe your company and your position there.

I am the Owner and President. We are a full service print provider who also specializes in the distribution of packaging materials.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mendel Sites, and what were your goals?

Our original website was created in a rush, having bought the company 2 weeks before the global onset of Covid 19. We contracted Mendel sites to create Phase 1 of a 3 Phase rebuild to ensure our site properly represented our products and service offerings and better representative of the brand we have built.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Mendel Sites through Facebook Marketplace. It was an easy selection after connecting with Sam, discussing the project and the process for which we would work together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We identified what we were trying to accomplish. We were provided a worksheet to work through the initial development of basic but important content. After framework was created we began to supply images and page content. Sam was great to provide feedback and suggestions from start to finish and completed for us the complete turn over from old to new including helping us with recommended hosting services etc.

How many people from the vendor's team worked with you, and what were their positions?

2, myself as President and the other was our VO of Corporate Operations.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site has just gone live and as we start to make use of the analytic tools brought to us we are seeing a higher level of traffic and click through

Describe their project management style, including communication tools and timeliness.

Sam was always quick to respond to our needs. He always listened but also voiced his suggestions and supported them with reason. Email, text and phone communication was amazing.

What did you find most impressive or unique about this company?

As an Ottawa company, we engaged with Mendel Sites entirely remotely and comfortably, which was a huge plus for us.

Are there any areas for improvement or something they could have done differently?

Keep doing what you're doing!

BACKGROUND

Please describe your company and your position there.

I’m the founder of Cassandra Claire Counselling, a counselling company where I work with individuals and families on their mental health goals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mendel Sites, and what were your goals?

I had no experience in the website design world. After months of trying to figure it out on my own through various YouTube videos, I felt hopeless and like giving up.

SOLUTION

How did you select this vendor and what were the deciding factors?

I discovered Sam’s services through an online search and loved his design examples. It spoke to me. When we chatted on the phone he made me feel calm and confident he could help me out.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

He created a webpage for me, helped me with the design, helped me with my blog, linked my Instagram pages and taught me how to maintain it. He was a tech guru.

How many people from the vendor's team worked with you, and what were their positions?

Sam helped me out the most.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have had a lot of traffic on my webpage and reached many clients. I’ve also gotten lots of compliments on it.

Describe their project management style, including communication tools and timeliness.

Sam got everything done in less than a week. He was patient with me and helped me out with what information to plug in.

What did you find most impressive or unique about this company?

Friendliest person I reached out to, Efficient, beautiful design. They have taken my ideas and colors into account. Made me feel my opinion on the website mattered.

BACKGROUND

Please describe your company and your position there.

My company is a media outlet that provides coverage for the Toronto Raptors. Very small operation and I am the owner and sole person that manages.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mendel Sites, and what were your goals?

I had no idea the type of direction I needed to head in for my website to become a reality and Mendel Sites helped me every step of the way. I needed to create a website from scratch, get set up with plugins and learn how to operate back-end analytics.

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked online and found this company. After talking on the phone with Sam, I felt confident that he was an honest person and able to help me out in every way I needed. He was very transparent and super helpful in answering all my questions even before I decided to use his services.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting call to go over everything I wanted on the website. He was very clear about what information he needed from my website and how to provide it. He also got me set up with easy-to-follow links to set everything up in web hosting. From there, we stayed in contact, and he worked very efficiently in completing tasks.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with Sam who is the owner.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our website built by sam, we saw 10,000 visitors in our first month and over 100,000 within the six months. The information was easy to access, allowing consumers to enjoy their experience with our material.

Describe their project management style, including communication tools and timeliness.

We spoke over email and phone calls mostly. The work I requested was pretty straightforward to Sam and after he went in-depth with me on what I exactly, he was able to execute with ease. Everything was laid out for me.

What did you find most impressive or unique about this company?

They were super professional and extremely honest. Sam provided good feedback that my ideas weren't going to be the best for the website, and his knowledge was needed. Overall, I trusted Sam, and the fact that he was super quick and reliable with communication made everything more comfortable.

Are there any areas for improvement or something they could have done differently?

I can't think of anything really. He answered all my questions and for things that I needed to do on my own, he would send me "how-to videos" which were above and beyond. I would say for him to keep doing him!

BACKGROUND

Please describe your company and position.

I am the Owner of Downtown Bistro

Describe what your company does in a single sentence.

Casual fine dinning restaurant

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mendel Sites to accomplish?

• modern
• update
• easy

SOLUTION

How did you find Mendel Sites?

Online Search

Why did you select Mendel Sites over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

From our first meeting to determine our goal for our website to the follow-through of the finished result.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• project done as promised

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Responded perfectly

What was your primary form of communication with Mendel Sites?

Virtual Meeting

What did you find most impressive or unique about this company?

We had a great time working with Sam (Owner) — he accomplished everything that we wanted and more.

BACKGROUND

Please describe your company and your position there.

We are an electrical company and I am the president

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mendel Sites?

We hired Mendel Sites to create our web page

SOLUTION

How did you select this vendor and what were the deciding factors?

Looked at his portfolio and decided he was the best fit for our needs

Describe the project in detail and walk through the stages of the project.

Meet with Sam via zoom to discuss what we wanted and the process to create it. He gave us requirements we needed to facilitate his end of creating the websites. After we did that , he compiled it together and completed it for us.

How many resources from the vendor's team worked with you, and what were their positions?

Just Sam, the owner

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Website was exactly how we wanted it. Sam was very professional and detail-oriented.

How effective was the workflow between your team and theirs?

It was seamless.

What did you find most impressive or unique about this company?

The time he spent answering questions about content and suggesting ideas

Are there any areas for improvement or something they could have done differently?

Nothing, the process was perfect.

BACKGROUND

Please describe your company and your position there.

I am the owner of a digital marketing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mendel Sites?

We had them complete a website for a client.

SOLUTION

How did you select this vendor and what were the deciding factors?

They had an impressive portfolio and were referred to us from other customers.

Describe the project in detail and walk through the stages of the project.

They had a quick and helpful onboarding process, a wireframe review, a design review, and a final design review.

How many resources from the vendor's team worked with you, and what were their positions?

1

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Website conversions increased as well as SEO

How effective was the workflow between your team and theirs?

Easy and seamless

What did you find most impressive or unique about this company?

Their speed mixed with their quality is impressive

Are there any areas for improvement or something they could have done differently?

n/a