Memory Squared

BACKGROUND

Please describe your company and position.

I am the CEO of Digiffic.

Describe what your company does in a single sentence.

I am the CEO of the marketing agency, supporting companies from various countries and branches.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memory Squared to accomplish?

• consulting concerning UX of e-commerce process in fitness mobile application
• UX/UI design of the custom mobile e-commerce process

SOLUTION

How did you find Memory Squared?

Online Search

Why did you select Memory Squared over others?

they have expertise in a field we were searching for - custom e-commerce processes and mobile apps

How many teammates from Memory Squared were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Building a marketing strategy for one of our clients, we noticed great potential in applying custom e-commerce processes to their fitness mobile app. As we needed some support in the area of product design focused on effective e-commerce, we reached several software houses, but it was Memory Squared with whom we decided to work. 

They proposed great product workshops to polish our idea and then consulted and designed a great process which is a base for further testing our marketing strategy hypothesis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have an interactive prototype of the custom e-commerce process, which we use to test our marketing hypothesis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When we first reached Memory Squared, their answer was quick and professional. We’ve decided to hold a meeting with them to explain what we want to achieve. They were not afraid to ask questions but also were happy to share their experience in the e-commerce and mobile apps, so we could understand the complexity of such a project. 

The workshops they provided shed new light on our ideas and impressed our client. We were in constant contact throughout the whole project, discussing details of the application, and the final outcome met our expectations and deadlines.

What was your primary form of communication with Memory Squared?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their super creative approach connected with in-depth technology knowledge.

Are there any areas for improvement or something Memory Squared could have done differently?

We have no objections at this point.

BACKGROUND

Please describe your company and position.

I am the Partner of HomeAlert

Describe what your company does in a single sentence.

HomeAlert is a startup that is developing a web application for house’s technical reviews and technical expert booking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memory Squared to accomplish?

• Designing user friendly UX/UI including custom e-commerce process

SOLUTION

How did you find Memory Squared?

Memory Squared won the public tender for our inquiry

Why did you select Memory Squared over others?

They presented the best offer

How many teammates from Memory Squared were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Firstly we had met for a long meeting, discussing our startup, its funding reason and our vision for its launching and development. We also started to work on the User Flow, which was done in Figma. After the first meeting we were in constant contact with the UX/UI designer, who sent us the first proposals of the web app layouts. 

We decided to launch the second meeting, where we discussed the first two versions and talked about improvements. After the meeting, another two versions were created and after additional changes we decided to stick with one of them which became the basis for the whole app design and prototype.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The complex UX/UI project became a kickstart base for our development and interactive prototype is extremely useful for presentations and marketing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our mostly used tool was Figma, where we were able to see the models of the User Flow and layouts and address our ideas and changes. We had a strict and short deadline so we only had meetings when it was necessary, which was also good for the project. Our main communication channel was email and they responded to every one of them very quickly and were very open to the suggestions we were making.

What was your primary form of communication with Memory Squared?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise in UX/UI for both big and small companies was astonishing and helpful in creating the product we’ve asked for - perfect for our MVP with a lot of space for future development.

Are there any areas for improvement or something Memory Squared could have done differently?

The scope of the project was pretty big, but we hoped to end the work a few days earlier. Even though the deadlines were always met, so it's not a big deal in the eyes of the project.

BACKGROUND

Please describe your company and position.

I am the CEO of GitLive

Describe what your company does in a single sentence.

GitLive helps developers merge faster by avoiding conflicts and encouraging eager and continuous code review directly inside the integrated development environment (IDE).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memory Squared to accomplish?

• UX/UI Redesign Strategy Defined
• UI Design delivered
• We needed a refreshed perspective on how to improve our plugin’s design on both layers - product itself (UX/UI) as well as communication (website design, user onboarding and documentation).

SOLUTION

How did you find Memory Squared?

Other

Why did you select Memory Squared over others?

Referred to me

What was the size of Memory Squared’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First, we had a meeting with both Product and UI Designers as we required a consultation. After initial discussions we decided to work in 3 design sprints focusing on the product itself, and then one more focused on communication as well as website design. Our plugin works in various environments, it was a difficult platform to develop, so we wanted to fully show its potential and all its features; while simultaneously meeting the requirements of the developers.

After the ideation stage, Memory Squared’s team started to work on these areas of UI which we can control developing IDE’s plugin. They recreated the IDE's environment in Figma and got familiar with all the constraints and differences we had to follow on various platforms. After providing some new ideas we selected a few improvements to deploy. Then the design team assisted us in the development stage providing ongoing consulting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• After implementation of Memory Squared’s designs we noticed, based on website analytics as well as support team observations, that the tool became more straightforward and easier to use.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked in two weeks term design sprints with at least one sync meeting every week. We based the UI work on Figma. They were flexible and easy to communicate with.

What was your primary form of communication with Memory Squared?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They are very engaged and put a lot of effort into learning and understanding our specific environment for designing a product. From the beginning of the project they were not only willing to listen to our concerns, but they were also proposing their own ways to solve them and improve the product.

Are there any areas for improvement or something Memory Squared could have done differently?

Nothing special.

BACKGROUND

Please describe your company and position.

I am the CEO of Mindlink Sp. z o.o.

Describe what your company does in a single sentence.

Works in the IT industry in the automotive area

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memory Squared to accomplish?

• Car history and service management app for automotive brand

SOLUTION

How did you find Memory Squared?

Other

Why did you select Memory Squared over others?

Other

What was the size of Memory Squared’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project started with a Product Discovery process, creating a workflow and building UX/UI models, then creating the beta version of the application, necessary tests and release of the alpha version. We commissioned Memory Squared to create an application for both Android and iOS.

The most important components of the project were the information provider, where the car owner was able to see their vehicles reviews and repairs history, the review module, where the car owner is able to see the validity of their car review and date of their last car check and the map with car servicers authorized by brand. The backend of the web application was written in PHP Laravel, with React.js used as a frontend framework, while the mobile application was written in React Native, optimized for both Android and iOS.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Creating a mobile app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Firstly, they established a common workspace platform for product management. We used Productive for that. Memory Squared proposed to work agilely, since they are working with Scrum methodology. They also provided their own experienced Scrum Master, who was managing the two weeks sprints. Codebase was maintained in git repository.

What was your primary form of communication with Memory Squared?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are very sensitive to both clients’ and customers’ needs, they are able to emphasize different roles, which helps them with developing functionalities for different receivers of the software. They also have a great amount of humor - it makes everyday working with them interesting.

Are there any areas for improvement or something Memory Squared could have done differently?

We have found some minor issues, while testing the beta version of the application, that could have been spotted during app development, but these weren’t issues big enough to address them in the context of the whole project.

BACKGROUND

Please describe your company and position.

I am the CEO of a furniture concept store.

Describe what your company does in a single sentence.

Brasto is a niche furniture concept store that believes that perfection is hidden within nature. For this unusual business, Memory Squared is providing a unique personalized e-commerce solution that will allow customers to create their own furniture with the best of what the store has to offer - natural materials and love for the environment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Memory Squared to accomplish?

• My ideal web application was supposed to help my clients design their own furniture, based on pre-created patterns and uniqueness of natural materials.
• The client should choose their dimensions, color, materials used.
• At the same time I needed the creator application to convert the customer's vision to the technical drawings and in some cases CNC templates, so the customer could receive exactly the same product that they created.

SOLUTION

How did you find Memory Squared?

Referral

Why did you select Memory Squared over others?

• Close to my geographic location
• Pricing first our budget
• Great culture fit
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Memory Squared provides everything for us, starting from Production Discovery workshops and ending at launching and maintenance of the e-shop. We started with a series of UI/UX meetings, where I presented my vision for the creator and the team started to convert it into a prototype and then into a real, interactive digital product which is now almost released. Developing the functionality of converting the created product onto technical drawings was quite a challenge for both sides.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The project is still in the developing process, but what is created now looks very good. I was impressed by the user flow they created and the visual site of the creator

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They use a project management tool called Productive, as well as we meet systematically to talk about progress and discuss new ideas. It is perfect workflow for me. And my needs growing within project progress. Im impressed about their thoroughness and timeliness.

What was your primary form of communication with Memory Squared?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I think they can make everything come true. I already came to them with several ideas for the website creator, but what they already achieved looks even better than what I had in mind.

Are there any areas for improvement or something Memory Squared could have done differently?

At this stage of development I have no complaints or sugestions.

BACKGROUND

Please describe your company and your position there.

I am the CEO of AdForce, a company with more than 10 years of experience in advertising industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Memory Squared, and what were your goals?

In terms of the offer, AdForce provides an extensive group of advertising products from many different suppliers and manufacturers. Also, the buying process is complex - the clients can, depending on product, expect a variety of customization and marking possibilities. The system required a tailor-made solution.

SOLUTION

How did you select this vendor and what were the deciding factors?

In the past we cooperated with the CEO and the Memory Squared team in small projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project started with a discovery process. Firstly, we provided to the developers our sales model and process. Secondly, the developers analyzed data formats and product data sources. Based on this, the Memory Squared team constructed a project of solution, which we detailed, taking into account our budget and expected time of implementation.

Through the development period we were working with agile methodology and were constantly engaged in further functionality specification. The project ended with month-long beta tests and training, furtherly productive implementation in the place of our previous service with taking into account the preservation of SEO results.

How many people from the vendor's team worked with you, and what were their positions?

2 Product Designers and a Development team of 3 to 4 people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Implemented solutions let us have better control under the sales process, update and further expand our offer and increase conversion to sent inquiries by nearly 50%.

Describe their project management style, including communication tools and timeliness.

The project was carried out in the timeline defined by our deadlines and by sincere description of the development team’s time abilities. We came to agreement with deadlines of every stage and both sides were consequent in holding onto them. Although on the discovery stage a lot of specification details were not described yet, after the first few workshops we planned the timestamps of the project and, thanks to the team's commitment and agile work on both sides, they became the frames of the decisions we made about products.

In terms of tools, we were basing completely on Memory Squared implemented workflow, to which we were quickly introduced - it was a github repository for work progress preview and Productive platform for backlog management and communication.

What did you find most impressive or unique about this company?

The team was actually involved in delivering a valuable solution, and not only a software software in accordance with the established specification. In the process of creating the solution, they often proposed details that went beyond the original scope, which ultimately turned out to be decisive for the success of the platform.

Are there any areas for improvement or something they could have done differently?

In every project of this scale there will be details, that after implementation are assessed as such that could have been done better - but in case of this project these are relatively small details.

BACKGROUND

Please describe your company and your position there.

Primate is a system and mobile app for managing the delivery of personalized meals for a whole day. It works in Poland now but will scale to Germany next year. Memory Squared is responsible for the development and maintenance of our back office system, mobile app, and e-commerce solution.

I’m a digital marketer and copywriter helping Primate company to create an user-friendly, aesthetically pleasing application and supporting the growth of the client base of the application. I was included in the process of creating the application and I’m still in charge of its maintenance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Memory Squared?

Our food ordering and production management platform had many limitations due to the unforeseen direction of our business, and we felt we had the knowledge of what redesign the entire platform should undergo, while at the same time it was a live system serving thousands of customers so we couldn't afford to stop operations.

SOLUTION

How did you select this vendor and what were the deciding factors?

We sent inquiries to companies with experience in dedicated e-commerce solutions and our technology stack (Laravel, React.js, React Native) recommended by various contacts. We selected a contractor based on price and a convincing approach to migrating to a new system.

Describe the project in detail and walk through their service package.

At the start of the project, at the core of our working system were assumptions that had changed. They were about what changes an end-user can make in the number, size, and composition of meals they order. The change was large enough to affect all functional areas of our product.

So the project started with research which required a great understanding of our business model, then the architecture changes were specified and UX/UI areas were redesigned to bring new flexibility to our product. After that development part took place and then the migration of the data and deployment of the new version. Service outages were limited to a few hours overnight.

How many resources from the vendor's team worked with you, and what were their positions?

4 developers, 1 designer, 1 PM.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within six months we were able to rebuild the system to implement an internationally unique way of personalizing meal orders. The implementation went without major complications, and we are looking forward to the business effects of the changes made.

How effective was the workflow between your team and theirs?

It is more than perfect. Thanks to systematic meetings we were able to address our concerns and talk about more effective ways of working together. Secretly, I can tell you that there was also a rook for jokes. I can assess the workflow between our teams as supporting and increasing our creativity.

What did you find most impressive or unique about this company?

Quickly understanding our product and business model, which is not an easy thing to do. We have had experiences with suppliers who proposed solutions before they fully understood the challenge. This was avoided in the case of Memory Squared, and as a result, we decided to entrust them with further product development as well.

Are there any areas for improvement or something they could have done differently?

We would like to implement functionalities faster and plan more ambitiously, but we also value the responsibility and careful planning that Memory Squared follows.

BACKGROUND

Please describe your company and your position there.

Memory Squared developed a dedicated e-commerce solution for our client (automotive industry). The collaboration consisted of a fast audit and research, followed by product design workshops and implementation of web and mobile solutions (B2C) as well as back-office tools (B2B).

I'm Innovation Manager in PHD - global media and marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Memory Squared, and what were your goals?

For one of our clients, a global leader in the automotive we were looking for a technology partner to develop a dedicated e-commerce solution for web and mobile platforms that takes into account the many requirements and constraints typical of a large brand and organization.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with Memory Squared specialists in the past so we invited them to submit an offer. The offer convinced us mostly because of a realistic and very clear work plan.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In the first stage, an analyst from Memory Squared gathered the range of requirements of the business as well as the various participants in the planned solution. That was made in a series of workshop meetings. Then, in a rapid product design process, a solution concept and work plan were created, which was a key factor, in the selection of the contractor.

After that, the burden of the work was already on Memory Squared's side with acceptance and feedback on the client's side at the UX design stage, and then at the beta testing stage of the solution. In the end, we were able to implement a system that, in version 1.0, solved the key problems to which it was dedicated, and in subsequent iterations, more challenges were solved and more user roles were involved in the use of the product.

How many people from the vendor's team worked with you, and what were their positions?

Product Designer, UX Designer, dedicated team of Developers: 2xPHP Laravel, 2xFrontend Developer (React.js / React Native), 1xMobile Developer (React.js), Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It is too early for business indicators of the effectiveness of the implemented solution, while for its scale and the number of decision-makers, the production implementation carried out on time according to the originally presented plan is an undoubted success.

Describe their project management style, including communication tools and timeliness.

The design and needs-gathering process was very inclusive and gave space for all stakeholders to present their expectations and needs, which were then verified at the design stage. At the same time, the whole process was heavily moderated to limit unrealistic expectations and look for as simple solutions as possible.

Thanks to this approach it was possible to develop the functional specification of version 1.0 relatively quickly. At the development stage, cooperation was limited to ongoing progress reports. At the beta stage, a ticketing system was implemented, as well as scrum sprints in which the product is continuously developed.

What did you find most impressive or unique about this company?

They are a very agile organization. Even when faced with complex problems finds solutions and presents realistic plans that it then sticks to.

Are there any areas for improvement or something they could have done differently?

The development of version 1.0 included such a large range of functionality that we would be happy to receive it for review in smaller stages.

BACKGROUND

Please describe your company and your position there.

I’m a freelance Service Designer and Business Trainer helping big organizations with Digital Transformation. While working on my projects, I sometimes need support and consulting in various technology areas to give my clients the best base to plan their strategies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Memory Squared?

In the series of workshops that required to design a new product/service concept for a brand that manufactures and sells furniture, we needed consultation in the area AI usage in the product, as well as general technology consulting. After that, we asked also for early stage UX/UI designs and prototypes for the visualization of our ideas.

SOLUTION

How did you select this vendor?

I knew the CEO of Memory Squared personally, and I was prompted to take advantage of his expertise through his speeches at conferences on similar topics.

Describe the project in detail and walk through the stages of the project.

Memory Squared participated in several of the series of workshops, not only by providing theoretical knowledge but also great ideas on how to develop the product. They helped us to understand how we can use machine learning in solving the problems we faced. Then, after we developed some initial ideas Memory Squared designed several visualizations and prototypes showing its potential so that we could develop the concept further and share our ideas.

How many resources from the vendor's team worked with you, and what were their positions?

CEO, Developer, UX/UI Designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Great feedback from workshop participants and the fact that the project developed with Memory Squared is close to getting funding for implementation on my client's side.

How effective was the workflow between your team and theirs?

Very efficient. We have worked hand in hand as a partners to finalize the project. I could count on their availability not only during scheduled workshops, but also "after hours" - that made my life really easier.

What did you find most impressive or unique about this company?

Knowledge and the team's commitment to passing it on.

Are there any areas for improvement or something they could have done differently?

no, all was great