Mass Software Solutions Private Limited

BACKGROUND

Please describe your company and your position there.

Founder of incubator building application that help automate manual interactions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited?

Build an App for professional development and coaching targetted at millennials

What were your goals for this project?

Build a successful POC version

SOLUTION

How did you select Mass Software Solutions Private Limited?

The helped take the idea from Spec top reality including deployment and maintenance

Describe the project in detail.

Massoft did end to end work to build the App (iOS)

What was the team composition?

2 Developers, 1 PM, 1-2 QA

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Successful POC & planning tweaks and Phase 2

How effective was the workflow between your team and theirs?

Very proactive- mostly emails and scheduled calls

What did you find most impressive about this company?

They are easy to deal with, understand the domain, have experience, no nonsense.

Are there any areas for improvement?

Better project planning upfront, provide clients with templates and forms that augment the client spec with everything else .

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a technology company that specializes in developing interaction platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mass Software Solutions Private Limited?

We needed skilled developers and designers to help us build, develop, and maintain our product. They needed to have relevant education and experience, while also speaking English fluently.

SOLUTION

What was the scope of their involvement?

The work involves continuous development of our product as it scales in features and in users. They’re a dedicated team working with us on an ongoing basis. They’re continuously building out the same project as we go.

They’ve used WordPress, PHP, Node JavaScript, and React. They also have everything in the cloud through Amazon Web Services (AWS).

What is the team composition?

There are 12 full-time people on the team. It’s comprised of developers, designers, QA people, and a system architect.

How did you come to work with Mass Software Solutions?

We started using them on a test basis and then it naturally developed over time.

How much have you invested with them?

We spend $10,000–$13,000 per month.

What is the status of this engagement?

We started working together in 2013 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Due to their people, the tools we’re using, and the methods we’re following, we have an incredibly low number of bugs when we do a release a feature or a product part. They deliver exactly what we require, on time.

How did Mass Software Solutions perform from a project management standpoint?

We have our own product management and CTO, and Mass Software does a good job of working with them. We use everything from Jira to Slack and many others. The communication is also good.

What did you find most impressive about them?

They deliver on time and, in my experience, that’s not common for an overseas firm.

Do you have any advice for potential customers?

It’s important to have a clear understanding of the process of development, the tools required, and the people needed to make it work. Work out the specification on your side as much as possible and be clear about what you want to have. Don’t expect them to know what you’re thinking in your head. You need to understand the culture of the vendor.

BACKGROUND

Please describe your company and position.

I am the CEO of Essex Property Trust

Describe what your company does in a single sentence.

Essex Property Trust is a real estate investment trust (REIT) that acquires, develops, and manages multifamily residential communities across the West Coast.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mass Software Solutions Private Limited to accomplish?

• We wanted them to design and build a modern website that would better represent our brand and improve engagement with residents and investors.

SOLUTION

How did you find Mass Software Solutions Private Limited?

Referral

Why did you select Mass Software Solutions Private Limited over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Mass Software Solutions Private Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team created a responsive website with updated design, easy navigation, property listing features, and integration with our internal management systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website increased online traffic, streamlined property inquiries, and improved overall user experience for residents and investors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team created a responsive website with updated design, easy navigation, property listing features, and integration with our internal management systems.

What was your primary form of communication with Mass Software Solutions Private Limited?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand our industry requirements and deliver a customized, high-quality solution stood out the most.

Are there any areas for improvement or something Mass Software Solutions Private Limited could have done differently?

They could provide more frequent progress updates, but overall, we were very satisfied with their work.

BACKGROUND

Please describe your company and position.

I am an executive of Legacy Design Studios

Describe what your company does in a single sentence.

Visual Design and Brand Strategy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mass Software Solutions Private Limited to accomplish?

• Web site redesign
• to build a website that reflected diversity in the automotive industry
• to build a dynamic intuitive website with scalability and ease to maintain

SOLUTION

How did you find Mass Software Solutions Private Limited?

previous work engagement

Why did you select Mass Software Solutions Private Limited over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Previous positive experience

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliverables included completely developing a website. The team developed a dynamic site design concept with a consistent theme throughout as well as providing expertise for UI

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

EXCELLENT feedback from our customer!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. Although there is a time zone difference, this was never a negative factor as my emails were responded to in a timely manner with realistic expectations and even accommodating unexpected requests and technical issues successfully and professionally.

What was your primary form of communication with Mass Software Solutions Private Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by the cost-benefit and technical expertise.

Are there any areas for improvement or something Mass Software Solutions Private Limited could have done differently?

None experienced during this project.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a start-up in the fitness industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited?

The fitness industry is notoriously analog and we were working on a dual challenge. A fully digital experience in the managing of the gym and integrating a CRM system. We were also working on a seamless interface between our on-line presence and booking appointments for tours and new members.

SOLUTION

How did you select this vendor and what were the deciding factors?

Bhaskar and his team were introduced by a colleague.

Describe the project in detail and walk through the stages of the project.

The project worked with a basic skeleton from the US global HQ which was then modified for Japan. It also included a CRM integration.

How many resources from the vendor's team worked with you, and what were their positions?

Bhaskar was our main interface.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project launched on time. Bhaskar and his team worked with us on outstanding issues in a cost effective and timely manner.

How effective was the workflow between your team and theirs?

Generally smooth, despite time differences.

What did you find most impressive or unique about this company?

The team was transparent and quick to respond to our concerns.

Are there any areas for improvement or something they could have done differently?

Documentation was ok, but could have been better.

BACKGROUND

Please describe your company and your position there.

I operate an IT service agency. We work with clients from different industries ranging from eCommerce to real estate and everything in between. We got a unique requirement from a Fintech startup for their MVP.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

We were looking for a reliable team of application developers that could help us create a niche web application for a fintech startup. Our key objectives were to build a solid, secure, and highly scalable application. We were looking for a reliable team of application developers that could help us build this application.

SOLUTION

How did you select this vendor and what were the deciding factors?

We came to know about them through clutch. Our technical head interviewed their team, and after a few calls, we onboarded them. The main deciding factors included their industry expertise, experience, and overall communication.. As a bonus, they ensured that the team had a couple of hours overlap our time zone.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We shared with them the brief about the project — their team took care of everything. . Their team systematically organized the project into phases: design, development, testing, and deployment. Once we approved their roadmap, they developed the application from scratch and helped us deploy it on the cloud.

How many people from the vendor's team worked with you, and what were their positions?

We hired the following:

• 2 Node.js Developers
• 3 Angular Developers
• 2 QA engineers

Apart from them, we also had a project manager and a system architect by our side to help us whenever needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project turned out precisely according to the brief they received. The application is seamless across multiple devices and provides a consistent user experience. It also has a few essential features: automatic login, seamless checkout, built-in data Security, exceptional UX, etc. Overall, this is a great application. We got what we had in mind. I can't tell you how glad we are to have chosen them.

Describe their project management style, including communication tools and timeliness.

The project manager assigned to us was courteous and friendly. He was always there whenever we needed him: even during holidays. He ensured the project execution was flawless and everything went as planned. As far as tools are concerned, we mostly used Slack and Jira for centralized communication.

What did you find most impressive or unique about this company?

We greatly appreciated their deep understanding of the application under development. The team was technically competent and even suggested changes at certain places, improving the system. We also appreciate their honesty — they didn’t make false promises and ensured they adhered to their commitment. We were aware of the status at every stage, which helped us time the marketing strategy well.

Are there any areas for improvement or something they could have done differently?

None, it was a fantastic experience.

BACKGROUND

Please describe your company and your position there.

AMC is Long term chronic and Acute care hospital. I hold IT directors position.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

Our Website was created with old technology and was prune to multiple vulnerabilities. The Vision and mission of the organization was not in sync with what we were protraying.

SOLUTION

How did you select Mass Software Solutions Private Limited and what were the deciding factors?

We did a detail vendor selection process and based upon their expertise on the subject i shortlisted them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Weekly meetings, brainstorming, group workshops, design reviews, measuring deliverables.

How many people from the Mass Software Solutions Private Limited team worked with you, and what were their positions?

A complete project team was involved including database developers, Front end Developers , design team , project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the website was launched we received enormous positive response. The Website was and its contents were appreciated in all means.

Describe their project management style, including communication tools and timeliness.

Weekly standup calls, adhoc meeting for review, update and approval, a group was formulated where we had regular conversations.

What did you find most impressive or unique about this company?

Professional team with SME rightly placed for work. They were amazing professionals in the workflow.

Are there any areas for improvement or something they could have done differently?

Keep up the great work.

BACKGROUND

Please describe your company and your position there.

I am an owner and CTO for Universal Registered Agents.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

We've used Mass for both our public facing website, our private site and technology hosting and direction.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched local and online to find the right partnership. Skill set, communication and pricing were key components.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our internal client facing application was written by me. As we grew we needed to add in features, enhancements and scalability. Mass has provided overview documentation as to set up our client side for continued growth, providing input on user experience, design ideas and general direction.

How many people from the vendor's team worked with you, and what were their positions?

Our team consists of 4

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

At a high level the usability and scalability have been incredible.

Describe their project management style, including communication tools and timeliness.

We meet with a combined team from our in house employees and Mass's team 2 x a week

What did you find most impressive or unique about this company?

Their insight and agility to review our original application are impressive. There ability to learn our industry and apply what the learned to our new application.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

Portuguese Yellow Pages Group - Partners and Product Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

Software development

SOLUTION

How did you select Mass Software Solutions Private Limited and what were the deciding factors?

Professionalism Great work ethic

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Software development - Confidential information

How many people from the vendor's team worked with you, and what were their positions?

5 people on project and product development

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Project delivered within estimated timeframe and platform working according to plan.

Describe their project management style, including communication tools and timelines.

Daily contacts when needed and weekly updates. Zoom, email, MS Teams

What did you find most impressive or unique about this company?

Super focused and special attention to customer care. They are honest with their feedback and strict on their delivery times.

Are there any areas for improvement or something they could have done differently?

not to my knowledge

BACKGROUND

Please describe your company and your position there.

I am the owner of Bryan Franks Ltd and previously Web One Hundred Ltd, designing and developing websites for clients

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mass Software Solutions Private Limited, and what were your goals?

Various projects from small websites to large websites with integrated databases

SOLUTION

How did you select Mass Software Solutions Private Limited and what were the deciding factors?

We looked for web developers in India. Mass Software Solutions were the second one we chose and have worked with them ever since

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Various websites were built in PHP/MYSQL and Word Press

How many people from the vendor's team worked with you, and what were their positions?

We were not aware of the number of people who worked on a particular project but they were all managed by Suman 

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All our clients were very happy with the work that Mass Software had done

Describe their project management style, including communication tools and timelines.

All managed through emails and telephone conversations with Suman 

What did you find most impressive or unique about this company?

Very efficient and kept to agreed time lines

Are there any areas for improvement or something they could have done differently?

No