Shopify Experts (Build, Themes, Apps, Support App)
We Make History together with our Partners.
Jul 09, 2019
“Wow, fantastic team!
I've worked on several ecommerce website development project in my life, but this team is in whole new level. Communication, availability, quality of work and prices are excelent. Will definitely work with them again and recommend.”
Tomer Ganzi https://www.equilnature.com/
We like the goal achievement process and get high from the achieved results.
Our competences:
- Shopify Development - Themes, Apps, Migration, Integration with 3rd party apps
- Shopify/eCommerce design focused on conversion
- CRO (Conversion Rate Optimization)
- Virtual Assistants
We are serious and ready for long-term relations with our partners.
However, we must confess that in relations with us there are no smooth situations. We ask our partners a lot of questions about business and the project itself, and surely, we debate. A piece of dull for you to reach the maximum results.
Our values:
- focus on results
- team and team game
- directness and inclusiveness in relations
- process benefit and drive
- proactivity
- leadership
Focus
Portfolio
GrossoShop, ZINVO, yfood
E-Commerce - food store - Ka'Chava
Ka’Chava was born on the side of a mountain to find the most exotic, nutrient-rich superfoods. For this project, our team created the completed design, which was provided by the customers of the pages:
— Home
— Ingredients
— How to Make
— Recipes
— Reviews
— Cause
— Referral Program
— Support
— Account page
Service - instabook - Mofy.life
Our team:
— Conducted a deep analysis of the market and competitors both in the country of presence and in the countries of expansion.
— Developed a brand and positioning. This allowed for clearer communication with consumers and give them great value.
— We developed a promotion model based on the analysis:
* Target Audiences;
* Communication channels;
* Traffic channels;
* Key brand values and messages.
— Assembled a team to implement a promotion model:
* Delivered clear KPI;
* Monitoring the process of achieving KPI;
* Continuous work with a team for the development of competencies, mentoring and development;
* Adjustments and additions to the promotion model in the process of achieving KPI and entering new markets.
E-Commerce - health nutrition - YFood
YFood is a healthy nutrition company. All products are available in countries such as Germany, Austria, and Switzerland.
Our team designed a creative visual demonstrating of the components, plus well-converting interface aim of which is telling everything about the product. Product page combined with sticky buy panel to stay near the hand while reading the product description. There are a few buying options like regular purchasing and the opportunity to subscript to a product.
E-Commerce - sports nutrition store - Vplab
Vplab is a sports nutrition company. All the products are manufactured at leading factories in the UK, Ireland, Switzerland, Germany, Belgium, the Netherlands and California.
Our team has developed a turnkey website. We created the design of the main page, product catalog, product page, contacts, shopping cart, registration/authorization, order processing, personal account, blog, wish list, search page. Implemented the quick view function, which appears in the form of a pop-up, after the user clicks on the appropriate button and contains all the product information necessary for the purchase.
E-Commerce - watches store - ZinvoWatches
At the first stage of our work, we conducted a deep analysis of the website traffic and customer behavior and found out weaknesses in the work of the site. The second stage was the correction of existing errors without major changes in the website design. These actions maвe us double online-store conversions in two weeks. We analyzed sales funnels and long-term traffic channels and determined that one of the reasons of dropping traffic was the changes in the targeting. Then, we identified the blocks that distracted customers from the target action and took them away from the landing pages. We conducted a UX website analytics, redesigned pages, performed A/B testing, and selected hypotheses that yielded successful results.
Service - Shopify application - Shogun
For this project, our team has developed the design of ready-made blocks by which you can build an online store. The designers changed the look of existing templates and created new ones to make the process of creating pages easier and more convenient for users. All of the components are optimized for mobile and desktop devices, so you don’t need to worry about how your store will look on different screens.
E-Commerce - smartphones store - Grossoshop
Grossoshop - is an online-store that presents smartphones sales. For this project we created design, development, marketing research and performed data migration from Magento to Shopify platform. We have done clear and fast data migration to Shopify with no problems. At the same time our marketer and UX-analysis conduct marketing research and created website map that brings conversions. Then we created stylish and user friendly design and development strategy.
E-Commerce - fresh vegetables and fruits - Recipe Table
This store requires subscription sale model, so we developed main page and subscription choose page designed with cards, that symbolize recipe packs every month
E-Commerce - clothes store - Kydra
Before design development we made a deep marketing research. As a result we got a list for marketing vision for further development. So the next step is an emotion map of main page, that must contain excitement, adventures feeling, autonomy plus security. We gathered all marketing information, design skills and strong development and made a new conversion main page and other web store pages.
E-Commerce - Shopify application - Feeadback app
Pop-Ups by Synthjet - this app allows you to create a window with customer feedback that helps increase the customer's confidence in the brand. We have developed an application that displays a pop-up window with feedback and customer evaluation. The management of this app consists of two points: - Feedback. In this section, the admin chooses which feedback will be displayed in the popup window. - Settings. Here you can stylize its window design so that it fits the design of an online store.
E-Commerce - Shopify application - Podnator
The task wa set to realize a designer for the design of clothes and souvenirs, wich allows to unload ready-made goods in the Shopife. Using the API Shopify, we implemented an integration that allows you to create products is the Shopify store from the designer application.
E-Commerce - glasses store - 38DollarGlasses
We have migrated data to Shopify platform. We transferred content with the help of virtual assistants, developed application for automatic relocation, imported products with a CSV file. The team of experts has developed an application for automatically info movement from the MSSQL database to the Shopify platform as well as for the synchronization of these data. eCommerce experts carried out this process quickly, efficiently and safely.
Reviews
the project
Web Dev & Design for Retail Company
"MakeBeCool gave more than required."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the co-founder of a niche retail company that operates on e-commerce.
What challenge were you trying to address with MakeBeCool?
We wanted to revamp our website to make it more modern and fresh.
What was the scope of their involvement?
After we sorted our logistics, we started having a lot of video calls. After they understood what I wanted, they made wireframes and suggestions for the site's best. It’s a Shopify website. My budget wouldn’t cover a fully customized website designed by them, and they suggested that I buy a preset theme.
Their team then designed certain pages. In April, they took a few weeks to design it. There was a lot of back and forth. For example, the landing page we fully customized and there are certain features fully customized, but they did this because they knew I had a certain budget.
After the designs were approved, the development started. When the site was done, they did a few rounds of testing before the site went live.
What is the team composition?
I started off with the business and sales manager who worked with me for three weeks to understand what they do. He then passed me onto the project manager that was the in-between person between me, the designers, and the developers. Finally, when they needed my feedback, I met some of the website developers and designers later on.
How did you come to work with MakeBeCool?
I found MakeBeCool on Upwork, and I explained to them what we needed. Their team gave us a proposal, and I had a short call with them. We discussed the services they could offer and then we decided to work with them.
I chose them because of their website knowledge. They design with a consumer process in mind. What I really liked is that it wasn’t just aesthetic-based. It was what would give me the best conversions. They were very upfront about what the cost would be and were willing to work within my budget.
How much have you invested with them?
We spent $4,800.
What is the status of this engagement?
We worked together from March to June 2021.
What evidence can you share that demonstrates the impact of the engagement?
It was very straightforward. They tried their best to give me the result I wanted within my budget. I wanted the site finished in mid-May, but there were a few changes. There were things I originally wanted that the design team realized would cost more because it relies on an external app.
These apps are out of the control of the design team because they’re working on Shopify. The apps changed their prices, and a few things couldn’t work. It wasn’t the design team’s fault; it was the apps themselves.
Because of those changes, the design process went a bit longer, and our site went live in June. We did a lot of testing back and forth. If there were any small issues, they still helped me quite a bit even though the project was over.
Since we’ve just gone live, I can’t provide any data. Our buyers that have shopped at our website have commented that they’ve seen anything like this in the Singapore space for a niche perfume. Other comments were that it looks very professional. People are in awe of our website, and they haven’t seen anything like this from any of our competitors.
How did MakeBeCool perform from a project management standpoint?
We had weekly calls to see the progress. When I needed them, they were always available. They were very fast with following up. They’d send me a summary of each meeting. Sometimes I’d forget to ask for it, but the project manager would send it anyway.
We were always in contact. There was never a point I felt I didn’t know what was going on. They kept me updated with every small detail. If I needed last-minute changes, they were always very accommodating. If I requested something that wasn’t in my budget, they worked around it.
MakeBeCool gave more than required. Our website is better because of the input they gave. They asked about my communication preference and I told them to use email and WhatsApp. We also had some Zoom calls.
What did you find most impressive about them?
The way they take care of their clients is impressive. The attention and help I received in the beginning of the project was the same attention to detail I got even towards the end of my project.
Even after all the milestones were paid and the website was launched, any question I had or issues I ran into, they were always there to help me. MakeBeCool is really there for their clients.
Are there any areas they could improve?
There’s nothing I’d have them improve.
Do you have any advice for potential customers?
Ask them for their suggestions. You might know what you want, but don’t be afraid to ask the team what they think would work best for your customers. Their team is very knowledgeable, having worked on many websites. They know what they’re talking about. Don’t be afraid to give them your real budget. They will do everything they can to even be under your budget.
the project
Shopify Dev & Warranty Process for Product Dev Firm
“The team understands our needs and offers good solutions.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the chief marketing officer for TBI-PRO. We develop products and sell them on Amazon in the U.S. market.
What challenge were you trying to address with MakeBeCool?
We wanted to develop a Shopify site to be able to sell on more channels.
What was the scope of their involvement?
MakeBeCool designed and developed a Shopify site from scratch with us. The team integrated all of the software into one screen and created an automated process for registration of extended warranties for our products. They also recommended the technologies they felt best suited for the project.
What is the team composition?
The account manager is my main contact. There’s also a product designer and three programmers working with us.
How did you come to work with MakeBeCool?
I researched companies that had experience with Shopify on the U.S. market and interviewed several of them. I liked what this team had to offer, and decided to hire them.
How much have you invested with them?
We’ve spent more than $25,000.
What is the status of this engagement?
We began working together in August 2020, and our work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The automated process for extended warranty registration is easy for customers to understand and use. The site is live on Shopify, and we’ve had had no negative feedback. The team understands our needs and offers good solutions.
How did MakeBeCool perform from a project management standpoint?
The account manager is dedicated to the project and keeps us updated. We use Telegram for regular communication, as well as Google spreadsheets and a project management tool for larger tasks. They usually finish ahead of deadlines.
What did you find most impressive about them?
MakeBeCool is straightforward, and they understand our needs. They always work through changes to help us achieve our goals.
Are there any areas they could improve?
No, nothing comes to mind.
Do you have any advice for potential customers?
My advice is to describe the project in detail, including your desires and expectations to ensure everything is fully understood.
the project
Web Development for Art & E-Commerce Co
“They genuinely cared about the project and wanted to make sure we got the outcome we were looking for.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m one of the owners of ColorByFeliks, an art and e-commerce business.
What challenge were you trying to address with MakeBeCool?
We needed help with web development and customer experience.
What was the scope of their involvement?
They redesigned and developed our website, all while implementing new features. We first discussed what we wanted to get out of our new website. Then they outlined how the project would go and asked us if we had any specific designs in mind.
We spoke with the designer, and he gave us a rough draft. Then we provided feedback and highlighted what we liked and what we wanted to change. Once they implemented those changes, they went into development.
What is the team composition?
There were 5–6 people working on this project.
How did you come to work with MakeBeCool?
We found them through Upwork. They stood out because of their reviews, but once we spoke to them and saw examples of their work, we knew they were the best fit. We liked how they communicated and how professional they were.
How much have you invested with them?
We spent about $18,000.
What is the status of this engagement?
We began working with them in August 2020 and the project ended in February 2021.
What evidence can you share that demonstrates the impact of the engagement?
Since they upgraded our website, we’ve increased our email subscribers significantly. Our conversion rate has grown as well. They clearly were able to reach our target audience. We also haven’t found any bugs. The site hasn’t crashed at all.
How did MakeBeCool perform from a project management standpoint?
We mainly communicated via WhatsApp, and they were always available.
What did you find most impressive about them?
They were communicative and professional. They genuinely cared about the project and wanted to make sure we got the outcome we were looking for.
Are there any areas they could improve?
I can’t think of anything they should have done differently.
Do you have any advice for potential customers?
We wrote down a general idea of what we wanted to accomplish, and that was really helpful for us. To give them a clear idea of what you want, I would definitely recommend that you create a rough outline or design before you meet with them.
the project
Platform Migration for Personal Care Company
"The job was properly planned and the project was delivered as expected."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Technical lead for a brand/manufacture of personal care products, with a focus on hair loss and restoration technologies. Founded in 2015, products are sold globally.
For what projects/services did your company hire MakeBeCool?
We hired MBC to develop and launch our global site structure with individual sites for local markets. Makebecool developed our Shopify store from scratch. Taking into account the complex design and quantity of mandatory applications and then optimization for speed and mobile traffic. There is still an active scope of work in place. Since the launch, we have monthly support and on-going maintenance. Currently, we are launching international markets with their assistance. The regular updates and maintenance is very important to the e-commerce team and MBC helps us with this task saving us time and efforts.
What were your goals for this project?
We wanted to establish a professional presence in the US market, increase sales, improve UI/UX/CX, give customers options for subscriptions and bundles.
How did you select this vendor?
From the start, MBC shows excellent communication and attention to detail. They were very straightforward and asked the right questions. When they presented changes and ideas, it was backed by logic and data.
Describe the project and the services they provided in detail.
We provided a design in Figma and Makebecool developed the whole store, advised optimized solutions, applications to plugins. The turnaround time and was highly important to complete the US site on time and within budget. We trust their expert opinion.
What was the team composition?
We utilized several of their teams. Initially, it was their Theme Development resources to buildout the primary store. We used their Virtual Assistants for translation services. The oversight was provided from Eliza the project manager who proved to be a huge asset. A total of 5-6 specialists in all. We also had direct contact with CEO - Andriy. All communication went smoothly, friendly and professional. solutions are taken quickly. The entire team demonstrated a high level of professionalism throughout the entire experience.
Can you share any information that demonstrates the impact that this project has had on your business?
After the launch of our new store version on Shopify conversion doubled and subscription signups customers increased 3x. Due to monthly support, we are confident the performance of our store development. MBC exceeded our expectations.
How was project management arranged and how effective was it?
We work with our personal project manager using several sources of communication like email, WhatsApp and Asana as the main task-manager. Eliza always consults us about Shopify and development process. The job was properly planned and the project was delivered as expected. They were always available for calls. They are flexible and react after their working day taking into account our time difference.
What did you find most impressive about this company?
The attention to client services and satisfaction, combined with the value they brought made it clear we made the right decision.
Are there any areas for improvement?
We’re very satisfied with their job and cooperation
the project
E-Commerce Site Design & Dev for Skincare Brand
"They have excellent design skills. It's no easy task to combine e-commerce web design with a premium environment."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are a premium natural skincare brand for men, focusing both on topical skincare products as well skin supplements, sold in the UK and with expansion plans across Europe. Our business model is e-commerce first with a strong focus on subscriptions. Personally, I am co-founder of the brand.
For what projects/services did your company hire MakeBeCool?
1. Shopify e-commerce development:
- E-commerce Web design
- E-commerce Web development
- App integrations
- Subscription software integration
2. Design:
- Design e-commerce packaging based on brand book product packaging
What were your goals for this project?
Main goal to launch an e-commerce first natural skincare brand for men in the European market with an MVP approach towards subscription services in order to evaluate potential.
How did you select this vendor?
We pitched MakeBeCool together with 2 other agencies that we found on the Shopify Partner Platform. They showed strong willingness & commitment to work on our project as well as excellent price-quality ratio and some beautiful client references.
Describe the project and the services they provided in detail.
MakeBeCool has developed the full e-commerce website for us, based on the (basic) brand book and an extensive brand presentation.
They did an amazing job translating the brand into an UX optimised, mobile-first & conversion optimised website that embrases our key values, key messages within a premium environment.
As it's a one-product website, we developed a limited set of pages, strongly focusing on conversion funnels & treating each page as a potential landing page for media campaigns. They consulted us also on subscription software integration as well as other apps (functionalities).
What was the team composition?
The project team consisted of:
- 1 Key Project Manager
- 1 Web designer
- 2 Shopify developers
There have been 2 Assistent Project Managers that have supported the Key PM as well.
Can you share any information that demonstrates the impact that this project has had on your business?
We're very satisfied with the results and have launched a perfectly functional website within the required timeframe. First sales and web analytics are promising.
How was project management arranged and how effective was it?
Impressive project management skills. Deadlines were met, clear and constructive communication with a desire to develop the project as much as possible. Not just waiting to receive all input but also proactively thinking with the project & brand.
What did you find most impressive about this company?
One of the best PM's I've come across in 10Y ecommerce. They have excellent design skills. It's no easy task to combine e-commerce web design with a premium environment.
Are there any areas for improvement?
Overall I'm very excited with the work of MakeBeCool. If I should give one area of improvement, it's to state whenever a specific task needs further investigation due to no prior experience before being budgeted & implemented in order to understand the full scope (e.g. integration of a very specific app).
the project
Shopify Website & Branding for Pet Odor Solutions Provider
"The workflow was very effective."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm the COO of an Israeli start up developing advanced scent technologies with the renowned Weizmann institute of science.
For what projects/services did your company hire MakeBeCool?
We hired makebecool to design our brand new website in the UK. We offer cat litter box malodor control solution through a dedicated website. We wanted to launch the activity in the UK post a successful POC in Israel and were looking for a professional company to take the chanallnage from A to Z including branding, design and development in 2 months.
How did you select this vendor and what were the deciding factors?
We went over a few websites offering reviews for ecommerce website designers. They received many positive reviews and post comparing to a different vendor we chose them because of the responsivity and pricing.
Describe the project in detail and walk through the stages of the project.
The company was incharge of creating a brand book to start with. They offered 12 different themes we could choose from, all were very pretty and took our USP's under consideration. Once we chose a theme we started the design and development stage. We had weekly progress meetings and regular feedback and communication was done via a dedicated whatsapp group. They were very responsive and quick
How many resources from the vendor's team worked with you, and what were their positions?
In total, 3 people- 2 project managers and one talented designer
Can you share any outcomes from the project that demonstrate progress or success?
Post 2 months we had an up an running website we could actually sell with and an amazing brand book we can use for all purposes. Current website conversion is very good! loading is great as well.
How effective was the workflow between your team and theirs?
The workflow was very effective. Communication via a dedicated WhatsApp group which included progress design updates on figma until the development stage (shopify)
What did you find most impressive or unique about this company?
What I liked the most was the design! We had to choose from 12 different branding guidelines and it was soooo difficult as they were all so good.
Are there any areas for improvement or something they could have done differently?
Content hierarchy on the website could be better. We played with it later, but overall given the costs I would definitely choose to work with them again
the project
Call Center Services for Marketing Automation SaaS
"Their management and especially Kostia, are amazing."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Post Studio is a marketing automation SaaS built for e-commerce stores. I'm the CEO.
For what projects/services did your company hire MakeBeCool?
We needed a support agent that would help us respond quickly to incoming queries from our clients.
What were your goals for this project?
- Our product had the highest rating, and we wanted to find a great agent that would be able to maintain our rating(5/5)
- Reducing the number of support tickets coming into the development team
- Getting more 5-star ratings from clients.
How did you select MakeBeCool?
We used mostly Upwork to find relevant agents. We conducted about 10 interviews. Some were independent agents and some were part of an agency. We were having a hard time finding an agent that would fit the companies needs.
Then we got a recommendation for a colleague of ours, that already works with MakeBeCool. We met Kostia, their COO, and then interviews an agent he offered us. And the choice was easy.
They're well familiar with the e-commerce space. They have the know-how on how to give great support. Kostia seems like a super friendly & caring person And the agent had great communication & technical skills.
Describe the project in detail.
Once they started working with us, they've passed through the inquiry history of our product. They mapped the issues, improved our support workflows and started answering incoming inquiries almost without our help!
The agent works 7 days a week, 9:00-18:00. We're paying a monthly fee for the service.
What was the team composition?
There is currently 1 agent working with us. As we grow, we'll hire more agents to covert 24/7 support
Can you share any outcomes from the project that demonstrate progress or success?
- Our development team gets only tickets that need their attention
- We were able to maintain the app's high rating
- The customers are satisfied with the support
How effective was the workflow between your team and theirs?
We only speak when the support agent needs our help or has suggestions/bug reports.
What did you find most impressive about this company?
Their management and especially Kostia, are amazing. Our first agent had to leave, and Kostia invested his time in having as smooth a transition as possible and it worked perfectly. This company truly cares about its clients, and we could not be happier working with them.
Are there any areas for improvement?
Any minor issue we had, we reported to them, and they learned and improved. At this stage, the flow is super smooth.
the project
Managed IT Services for Fire Fighting Equipment Distributor
"Makebecool offers an excellent quality of service and professional skills."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am marketing director of TSC engineering based in Kiev. We are leading distributor of fire fighting equipment in Ukraine.
For what projects/services did your company hire MakeBeCool?
. Shopify e-commerce development: E-commerce Web design E-commerce Web development Subscription and support software integration Call Center Services
What were your goals for this project?
Our main goal to rebrand our business, increase its awarness and reputation on the market, and to convert prospective buyers to solid sales with a higher rate
How did you select MakeBeCool?
We hired MakeBeCool as a Shopify expert and service provider for our mid-size business of production, sale, service of fire-fighting equipment. We were impressed with their experience and past delivered projects.
Describe the project in detail.
The MakeBeCool team did a great job starting from the analysis of competitors and the market share. According to this, they created a new brand design. Shopify frontend developers developed a theme and configured our store to meet our needs.
The project management team delivered everything according to our expectations, and even more, we are more than happy to see the result we have now. We were happy to be engaged in the development process.
Thanks to MakeBeCool they showed the great experience of team work.
What was the team composition?
We met 6 people from MakeBeCool who worked with our project. Andrei & Liza were PMs who were always in connection with us replying to all our requests. Eduard & Kate were frontend developers who made this project workable. And of course, Maxim & Anna were designers whos taste fit exactly what we wanted to do.
Can you share any outcomes from the project that demonstrate progress or success?
It was major rebrand and relaunch of our store. According to our research it should increase traffic up to 30%, leads and sales up to 20%. It was very helpful to get an analysis and the scope of our competition, that allowed us to focus on our strenghts.
How effective was the workflow between your team and theirs?
As mentioned above, the MakeBeCool team showed an excellent experience of teamwork. We were happy to be engaged in the processes that were clear for us, transparent, smooth, agile, and of course effective.
What did you find most impressive about this company?
Makebecool offers an excellent quality of service and professional skills. They are ready to work out the individual solution showing deep knowledge of Shopify platform, understanding of UI and best practices.
Are there any areas for improvement?
nothing in my opinion
the project
E-Commerce Development for Startup Builder
"Their portfolio looks quite good and the price is very attractive, but our final product had some issues."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We are company builder, where we build our own ventures and in collaboration with big corporations.
For what projects/services did your company hire MakeBeCool?
We hired MakeBeCool agency to provide design and software development services based on Webflow and Shopify.
What were your goals for this project?
The goal of the project was to develop one website that describes the functionality of the platform and create a shopify store that will be multiplied in the future for different partners.
How did you select this vendor?
We have done a clear requirements list of what is expected, defined the structure and tools needed and did multiple online calls.
Describe the project and the services they provided in detail.
- They have developed the design for the platform website, that was afterwards developed on Webflow platform.
- They have developed the design of the Shopify store, that is used as template for joining partners who sell products.
What was the team composition?
- Project manager
- Designer
- Shopify Developer
Can you share any information that demonstrates the impact that this project has had on your business?
As we are building startups, development of our solutions are crucial. It is matter of doing everything on time, but also with high quality. We achieved the result, but we are still fixing a lot of issues we find after deeper testing of the deliverables.
How was project management arranged and how effective was it?
Communication was good, but our project manager changed 2 times. We talked and discussed everything in Slack and over Google Meet.
What did you find most impressive about this company?
Their portfolio looks quite good and the price is very attractive, but our final product had some issues. Sales rep guaranteed that they can do everything that was on the list in our requirements google sheet.
Are there any areas for improvement?
- Don't promise what you can't deliver.
- Don't push the testing to the customer, when there are obvious bugs in the layouts and responsiveness.
- Spend more time upfront to analyse all requirements.
the project
E-Commerce Development for Consumer Electronics Company
"Makebecool offers an excellent quality of service and professional skills."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Eve Distribution Limited specializes in sales of crowd-developed consumer electronics
For what projects/services did your company hire MakeBeCool?
- Shopify e-commerce development:
- E-commerce Web design
- E-commerce Web development
- Subscription and support software integration
- Call Center Services
How did you select this vendor?
We’ve found a Makebecool profile on Upwork. They showed excellent price-quality ratio and a huge amount of beautiful client feedbacks.And at the very beginning I found the strong informative support and good knowledge of the platform. And as bonus Makebecool is located in my native Mariupol.
Describe the project and the services they provided in detail.
Makebecool updated the design of the main page, created more than 15 pages for our new products, implemented integration with Zendesk and launched customer support service within last 12 months.
What was the team composition?
The team consisted of:
2 front-end developers
2 back-end developers
2 Project managers
2 Virtual Assistants
Can you share any information that demonstrates the impact that this project has had on your business?
We're very satisfied with the results and have over $1 million USD sales in a first few days after launch. Customer satisfaction increased due to ongoing customer support
How was project management arranged and how effective was it?
Impressive project management skills. Constructive communication and all deadlines were met perfectly.What is important for us - that the results and timescale are predictable. Then we can plan our marketing campaigns and fully rely on the results.
What did you find most impressive about this company?
Makebecool offers an excellent quality of service and professional skills. They are ready to work out the individual solution showing deep knowledge of Shopify platform, understanding of UI and best practices.
Are there any areas for improvement?
Nothing in my opinion.
The team at MakeBeCool met expectations, delivering a customized website. They work well with budget expectations, making changes when needed. They think with the consumer in mind.