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MakeBeCool eCommerce and Shopify Experts

5.0
4 reviews

We make growth, development, design, customer support.

Carlos Amador Review from UPWORK: “The team at MakeBeCool are the best agency/contractors in UpWork. Quite honestly, I am a bit hesitant to continue to share good feedback with the broader UpWork community because I don't want them to get as much work as they should receive and not have time to work with me. They are creative, detail oriented, incredibly sharp and intelligent, thorough and driven to go above and beyond. I've worked with countless individuals in New York CIty and across the world, and can genuinely attest these guys are in a league of their own. WIll continue working with him and the team. I consider them partners in my business and a critical success factor for our long-term value creation initiatives”.

We like the goal achievement process and get high from the achieved results.

Our competences:

  1. Shopify Development - Themes, Apps, Migration, Integration with 3rd party apps
  2. Shopify/eCommerce design focused on conversion
  3. CRO (Conversion Rate Optimization)
  4. Virtual Assistants

We are serious and ready for long-term relations with our partners.

However, we must confess that in relations with us there are no smooth situations. We ask our partners a lot of questions about business and the project itself, and surely, we debate. A piece of dull for you to reach the maximum results.

Our values:

  • focus on results
  • team and team game
  • directness and inclusiveness in relations 
  • process benefit and drive
  • proactivity
  • leadership
READ MORE...
 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2010
Show all +
Mariupol, Ukraine
headquarters

Reviews

5.0
4 reviews
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E-Commerce Dev for Digital Agency

"They resolve all issues quickly and adapt seamlessly to any type of company or project."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2018 - Ongoing
Project summary: 

MakeBeCool assumed responsibility for an unfinished Shopify project. The team provided a full complement of design, customization, and development services and continues to support platform-specific work.

The Reviewer
 
1-10 Employees
 
United Kingdom
Managing Director, Digital Agency
 
Verified
The Review
Feedback summary: 

Aesthetically and functionally robust, the completed project has restored client satisfaction and confidence. MakeBeCool is an experienced, competent, and reliable team dedicated to continued success. Their flexibility and transparent, pragmatic approach to development makes them a valued partner.

BACKGROUND

Please describe your company and your position there.

I am the owner and founder of a UK-based web and e-commerce development firm that operates using an efficient outsourcing model. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MakeBeCool?

After our previous developer failed us, we hired MakeBeCool to help us complete a complicated Shopify project for a client. They continue to work with us on new projects and for ongoing maintenance and support.

What were your goals for this project?

We needed a highly skilled team to resume the unfinished work, transform the UX and UI, develop various other improvements, and basically rescue the project. We also hoped to gain a long-term partner for our increasing Shopify workload. 

SOLUTION

How did you select this vendor?

We conducted an extensive search on Clutch, filtering by requirements and location. Our previous experiences with Ukrainian development teams had been positive and first-rate, so we were keen on finding another.

Describe the project and the services they provided in detail.

The initial scope was to overhaul an existing Shopify e-commerce store with new functionalities and an improved UX/UI.  We first collaborated with the project manager to outline the plan and design solution. They then provided theme mockups of such high quality that we signed off on them with minimal changes.  The frontend theme included some complex customizations and features while integrating smoothly with the extant functionality, and they developed a bespoke companion Shopify app to handle some of the more demanding requirements. 

What was the team composition?

A project manager coordinated everything and served as our primary point of contact. The team also included a designer, a developer, and a backend developer. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Despite a terrible start with our previous developer, MakeBeCool revived the project and salvaged our client relationship. We are confident that we found a talented, capable partner with whom we can entrust our future e-commerce work.

How was project management arranged and how effective was it?

Project management was top-notch with outstanding communication and realistic timeline and budget estimates. They resolve all issues quickly and adapt seamlessly to any type of company or project.

What did you find most impressive about this company?

Not only are they friendly and pleasant to work with, but their honesty and exceptional industry acumen assure me that I can trust what they tell me. 

Are there any areas for improvement?

There is very little they need to improve.

5.0
Overall Score This is a fantastic company to work with.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    All defined deadlines are met.
  • 5.0 Cost
    Value / within estimates
    Services are priced fairly and transparently.
  • 5.0 Quality
    Service & deliverables
    They consistently deliver excellent quality.
  • 5.0 NPS
    Willing to refer
    I'd rather not, only to keep my secret to great e-commerce development.

Shopify Plus Development for E-Commerce Website

“The team’s technology and business expertise were helpful at every step.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2017 - Nov. 2018
Project summary: 

MakeBeCool developed a Shopify Plus website. Services included data migration and a UI redesign.

The Reviewer
 
11-50 Employees
 
Hong Kong, China
Managing Director, E-Commerce Website
 
Verified
The Review
Feedback summary: 

Conversion rates rose significantly post-launch. The team’s knowledge in both technology and business proved valuable. The impressive results created value for cost.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an e-commerce website.  

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MakeBeCool?

We hired MakeBeCool to provide Shopify Plus development, design, and data migration services.  

What were your goals for this project?

We wanted to grow and develop our e-commerce website. To do this, we needed a reliable partner who would use cutting-edge technology to deliver a great result and then provide ongoing support.

SOLUTION

How did you select this vendor?

My company discovered MakeBeCool on Upwork. We chose to partner with them based on their quick and detailed communication, clear cost calculation, and ability to drive strategic implementation.

Describe the project and the services they provided in detail.

MakeBeCool completed data migration from our current platform to Shopify Plus. They also provided front- and backend development and UI design services.

What was the team composition?

We worked with a team of 6–8 designers and developers, including our project manager Diana (Shopify Consultant, MakeBeCool).

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are pleased with the final results, especially the improved UI. Conversions increased 27% two months after the launch. 

How was project management arranged and how effective was it?

The team provided expert solutions, addressed issues or questions thoroughly, and maintained a comprehensive understanding of our project. They adhered to our timeframe and budget. Project scheduling was efficient, and our project manager met with us as needed. We communicated via Skype.

What did you find most impressive about this company?

The team’s technology and business expertise were helpful at every step. Costs were reasonable given the project's complexity and the high-quality end result.

Are there any areas for improvement?

We didn't experience any major issues. A minor consideration is that the internet connection could be better for Skype calls.

5.0
Overall Score They were the best choice to complete our project.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    MakeBeCool adhered to the schedule and deadlines.
  • 5.0 Cost
    Value / within estimates
    The vendor’s costs were reasonable for the services provided.
  • 5.0 Quality
    Service & deliverables
    Their services were high-quality.
  • 5.0 NPS
    Willing to refer
    I would highly recommend MakeBeCool.

E-Commerce Development for Ukrainian Platform Startup

"The team is knowledgeable, proactive, and detail-oriented."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2016 - Ongoing
Project summary: 

MakeBeCool has developed an e-commerce platform. The team released an MVP before the final launch with accompanying marketing solutions. They also do conversion rate optimization.

The Reviewer
 
11-50 Employees
 
Kiev, Ukraine
Katerina Faynovskaya
CEO, Mofy.life
 
Verified
The Review
Feedback summary: 

The number of users is up fourfold and the conversion rate has nearly tripled. MakeBeCool is a committed and dedicated long-term partner. Deliveries are timely and create value. Expect insightful ideas and solutions from the team.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of Mofy.life, a startup that lets customers create photobooks.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MakeBeCool?

We engaged them to build our e-commerce platform.

What were your goals for this project?

We wanted to increase traffic and conversions via targeting.

SOLUTION

How did you select this vendor?

Several vendors submitted proposals and we narrowed those down to five agencies. Response rate, competence, and ability to understand the project were our main criteria. During this process, MakeBeCool demonstrated their productivity, identified challenges, asked questions, and proposed solutions. Also, they provided transparent and detailed pricing.

Can you go into detail about the services they provided and the scope of the project?

Services include design, development, and conversion rate optimization (CRO). They worked in scrum to sketch and prototype the solution before launching it. For CRO, MakeBeCool has analyzed the sales funnel, done A/B testing, and executed implementations. The team has also advised our in-house marketing team and provided their own marketing resources.

What was the team composition?

The team originally included a designer, three developers, and a project manager. We expanded the team post-launch to include a CRO specialist, one marketer, and social media marketing managers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The MVP enabled us to start earning money in the project’s early stages and cut costs. As a new business, we made mistakes with the target audience and the proposal. MakeBeCool helped us resolve these issues. Their CRO efforts increased conversions 250% compared to the solution’s first version. Surprisingly, the total number of users rose from 6,000 to 24,000 in the first year of collaboration.

How was project management arranged and how effective was it?

The project manager was immersed in the work and understand all of our specifications. We provided the list of needed functionalities and they delivered great ideas and solutions. We worked in sprints to keep the project on schedule.

What did you find most impressive about this company?

The team is knowledgeable, proactive, and detail-oriented. They are a great long-term partner that has made the solution reliable and cost-effective.

Are there any areas where they can improve?

We want them to be a more integrated partner. Simplified reports would also help clients understand the incoming information.

5.0
Overall Score Overall, I am impressed with this team.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The adhered strictly to our schedule. We had occasional changes, but both sides agreed to those in advance.
  • 5.0 Cost
    Value / within estimates
    They've created value.
  • 5.0 Quality
    Service & deliverables
    They've completed all work and complied with the requirements.
  • 5.0 NPS
    Willing to refer
    My partners are already working with them.

Branding, User Experience, & Conversions for Watch Brand

“They performed everything we put in their scope well.”

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

MakeBeCool is executing a comprehensive digital marketing plan for a watch company. They fixed the website, did market research, and managed social media. Now, they’re working on conversions and A/B tests.

The Reviewer
 
11-50 Employees
 
Los Angeles, California
Borys Khudomaka
Founder, ZINVO
 
Verified
The Review
Feedback summary: 

MakeBeCool’s work resulted in an increased conversion rate, a decrease in the website load time, and improved UX. Their market analysis resulted in the development of an effective marketing strategy, and they are making diligent and effective efforts to enhance visibility on multiple fronts.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of ZINVO. We are a watch brand that is mostly e-commerce based.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MakeBeCool?

Our website wasn’t performing well. There were long loading times, we didn’t have conversion optimization, and the UX/UI experience wasn’t the best.

SOLUTION

What was the scope of their involvement?

They immediately understood the challenges we had. They found the issues and started with the more urgent things within 10 days. They even worked on the weekend because they understood the critical situation we had.

After the immediate needs were fixed, we started working to get us exposure. They advised us on how to present our email marketing campaigns with topics that would increase our click rate for email.

They also advised us on social media posts. Our Facebook page wasn’t active, but they offered to manage it, so we’re in the process of initiating that. They reviewed all of our content and graded us from 1–10 on the engagement and analyzed our engagement on past posts.

They did a lot of research for us and then analyzed our position as well. We understand where we are in the market in terms of our user experience and how people communicate with the brand.

They launched a few new websites for us. We now have a store in Arabic, Russian, German, and French. They do the maintenance of all of those to make sure we have all of our stores under one plan. Whenever we test and make changes on our main website, we copy it over to another market to see how it adapts there. They’re also very helpful with translations.

They’re finishing up email marketing. Now, it’s a lot of marketing work and less development. They’re running A/B tests, doing more conversion optimization, and maintenance.

What is the team composition?

We work with 4–5 people from their team including a project manager.

How did you come to work with MakeBeCool?

We had a vendor in the U.S. that we weren’t satisfied with. We found 7–8 companies through an online search and had a call with each of them. MakeBeCool came through with the best approach, the best pricing, and the best flexibility. They had very good experience in UX.

How much have you invested with them?

We’ve spent $20,000.

What is the status of this engagement?

We started working together in October 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They performed everything we put in their scope well. It was very helpful to get an analysis and the scope of our competition. We’re very happy with their work. Our conversion rate multiplied by three; it was .17 and now it’s .5. Loading time used to be 17 seconds and now it’s 4 seconds; that was a huge improvement. Email marketing is in place now and everything is working properly. Their UX design looks much better.

How did MakeBeCool perform from a project management standpoint?

We have a Skype call every day and we agree on what will be done. We use email for larger reporting. The CEO checked in with me once a week to give me a detailed report. He also gave me reports on the hours and estimates for the invoices.

They were flexible and even worked weekends.

What did you find most impressive about them?

They’re very hard-working and they pay a lot of attention to their clients.

Are there any areas they could improve?

No. We’re very satisfied with everything they provided.

Do you have any advice for potential customers?

They have a very good success rate.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Everything is on time.
  • 5.0 Cost
    Value / within estimates
    They’re very affordable.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer