Magneto IT Solutions

BACKGROUND

Please describe your company and position.

I am the CEO & Co-founder of strIQ

Describe what your company does in a single sentence.

The Zillow for short term rental (Airbnb) investors. We help investors acquire profitable properties with speed & confidence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• Mobile app

SOLUTION

How did you find Magneto IT Solutions?

• Online Search
• Referral

Why did you select Magneto IT Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Take a mobile app from idea to execution. From figma design to fully functional app to sell to the market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We now have over 500 app downloads, 220 subscribers, 40 paid subscribers and continuing to grow and expand. We generated about $70K in revenue in our first year of business since beta launch!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Loved working with Jaydeep and his team. Jaydeep is not only a great manager to lead his team, but he understands business and our needs and could provide practical insights to help shape the future of the product vs just implementing what we asked.

What was your primary form of communication with Magneto IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They could scale resources up or down quickly to meet our ever changing needs and desires. And they were flexible to work with us on a monthly basis to help do this within our budget restraints.

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

I wish they had more developers in the US so we could meet together in person! But other than that, I really enjoyed working with them and talking virtually with their team every week. They were a joy to work with and I'm thrilled to see the fruits of their efforts to help make our idea a successful product and now a growing company. Thank you magneto and team!

BACKGROUND

Please describe your company and position.

I am the Chairman/CEO of Worldwide Logistics Group

Describe what your company does in a single sentence.

Worldwide Logistics Groups goal is to create a logistics company that offers competitive and comprehensive solutions without compromising personal service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• To develop from scratch a full functioning e-commerce platform for us

SOLUTION

How did you find Magneto IT Solutions?

• Online Search
• Clutch Site

Why did you select Magneto IT Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work mainly was creating an e-commerce platform from scratch as we dont have a platform yet. We needed an e-commerce solution that was entirely flexible and catered to our unique business requirements. The key deliverables included:

• a dynamic website design
• secure payment connection
• inventory management system
• easy checkout process

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's measurable results showed tremendous advancement and success. Increased website engagement, online order, higher conversion rates, and more customer satisfaction were the results of the established e-commerce solution. We witnessed a significant increase in online rental and ordering as well. These results showed how beneficial Magneto IT Solutions experience was in providing top-notch e-commerce solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magneto managed the project professionally. They delivered every items on time. They were responsive and attentive to our needs throughout the development process, promptly addressing any concerns or modifications we request

What was your primary form of communication with Magneto IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What made us really proud of Magneto was their knowledge in e-commerce development and their ability to effectively comprehend our business needs as we dont really know how to go about having an e-commerce solution. To deliver a top-notch and customized e-commerce platform, they were impressive at offering creative solutions and advice.

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

No. We had a positive experience working with Magneto IT Solutions.

BACKGROUND

Please describe your company and position.

I am the CEO of Ted's Montana Grill

Describe what your company does in a single sentence.

We are a food restaurant company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• To design an e-commerce web platform that can work on various devices, including desktops, tablets, and smartphones.

SOLUTION

How did you find Magneto IT Solutions?

• Online Search
• Clutch Site

Why did you select Magneto IT Solutions over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project was to help us design a website which can be used by our customers on every internet accessible devices. major key deliverables are;

• To design a website that works everywhere: They create a website that looks and functions great on any device you use, like computers, laptops, tablets, and phones.
• Works on Any Browser: They create a website that will work smoothly and look the same on every internet browser, so you won't have any trouble using it.
• Easy to Use: The website will be designed with simple and easy-to-understand buttons and menus, making it super easy for you to find what you need.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We have a remarkable increase in online sales as customers can place orders with any internet accessible devices.
• Customers satisfaction; Now our customers can order from anywhere thanks to the e-commerce website and we get to deliver their order to them even as they order them from their comfort zone
• Order Volume Growth: Track the number of orders placed through the e-commerce platform and monitor any significant growth compared to previous sales.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magneto managed the project professionally, completed and delivered the project on time and were attentive to our needs

What was your primary form of communication with Magneto IT Solutions?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very professional and good at their e-commerce solutions. They were top class

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

Although they finished the project at the agreed time, we had to change a couple features they deemed to be right. But overall, they were brilliant

BACKGROUND

Please describe your company and position.

I am the Director of Purchasing of M.J. Kellner Foodservice

Describe what your company does in a single sentence.

MJ Kellner is a foodservice, equipment & supply distribution company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• To create a great online shopping experience that makes it easy for people to order our food and beverage products and equipments online
• To increase sales by improving how we interact with our customers onlinet

SOLUTION

How did you find Magneto IT Solutions?

• Online Search
• Clutch Site

Why did you select Magneto IT Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Magneto IT Solutions helped us build a website for our food and beverage business, called "Tasty Bites." They made sure the website was easy to use and looked attractive to foodies. They also added features that allowed customers to find products quickly, track their orders, and pay securely online. The website was made to work well on mobile phones too.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After Magneto launched the website, we noticed that our general sales increased a lot, about 45% more in the first six months. Customers spent more time on the website, as they find the website more friendly and navigable

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magneto IT Solutions managed the project well. They finished each step on time and kept us updated on progress. They were also quick to help whenever we had questions or needed changes.

What was your primary form of communication with Magneto IT Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed by how well they understood our business. They captured the spirit of our brand "Tasty Bites" and designed the website in a way that appealed to our customers

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

Although we had a great experience overall, they could have provided more support after the website launch to keep improving its performance and user experience.

BACKGROUND

Please describe your company and position.

I am the Founder of Skille

Describe what your company does in a single sentence.

Skille is a full funnel growth marketing agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• We hired Magneto IT Solutions to ehance Customer Engagement and Conversion Rates for our advertising company Skille

SOLUTION

How did you find Magneto IT Solutions?

Referral

Why did you select Magneto IT Solutions over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First and foremost, the team at Magneto IT Solutions demonstrated a deep understanding of our business needs and objectives. They took the time to listen to our requirements and provided valuable insights and suggestions to improve our e-commerce platform. Their expertise in e-commerce development was evident from the very beginning, and it instilled confidence in us that we had made the right decision.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The e-commerce solution developed by Magneto IT Solutions for our online store exceeded our expectations. The dynamic features they incorporated significantly enhanced our customers' engagement and overall shopping experience. The website's intuitive interface, seamless navigation, and visually appealing design made it easy for our customers to find and purchase products, resulting in improved conversion rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered all services on time

What was your primary form of communication with Magneto IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the standout aspects of working with Magneto IT Solutions was their unwavering commitment to quality. They conducted thorough testing and quality assurance procedures to ensure that our online store was fully functional and free from any glitches or issues

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

No, they were absolutely fantastic.

BACKGROUND

Please describe your company and position.

I am the Mid Market & Enterprise Sales Leader of Chownow

Describe what your company does in a single sentence.

ChowNow is a commission-free online ordering system and food ordering app helping restaurants feed their hungry customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• We hired Magneto IT Solutions with the specific goals of developing a robust and user-friendly website for our food tech company. Our objective was to create an online platform that would enhance our customers' experience, facilitate seamless food ordering and delivery, and showcase our products and services effectively.

SOLUTION

How did you find Magneto IT Solutions?

• Referral
• Clutch Site

Why did you select Magneto IT Solutions over others?

• Pricing fits our budget
• Good value for cost
• Referred to me

How many teammates from Magneto IT Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included developing a responsive website with intuitive navigation, integrating secure payment gateways, implementing an order management system, optimizing site performance and speed, and incorporating a content management system (CMS) for easy updates. 

Key deliverables included a fully functional website, mobile responsiveness, seamless integration with our existing systems, and an attractive user interface.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project were highly positive and demonstrated significant progress and success. The website developed by Magneto IT Solutions experienced increased user engagement, reduced bounce rates, and higher conversion rates, leading to a substantial boost in online orders and revenue for our food tech company.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magneto IT Solutions displayed excellent project management throughout the engagement. They consistently delivered items on time and were responsive to our needs and feedback. Their team maintained clear and open lines of communication, ensuring that our requirements were understood and implemented effectively.

What was your primary form of communication with Magneto IT Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We selected Magneto IT Solutions over other providers because of their comprehensive understanding of our industry's unique requirements. Their portfolio showcased innovative and visually appealing websites, demonstrating their ability to deliver exceptional user experiences.

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

Absolutely none. They were very excellent.

BACKGROUND

Please describe your company and position.

I am the Founder of Digicrusader

Describe what your company does in a single sentence.

Digicrusader is an fast growing digital marketing and business coaching services blog destination, with continuously expanding follower base worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• We were looking for a company that could make our website what we had hoped and dreamed it would be.Magneto knew precisely what we wanted and was able to provide it.

SOLUTION

How did you find Magneto IT Solutions?

Online Search

Why did you select Magneto IT Solutions over others?

• High ratings
• Good value for cost
• Company values aligned

What was the size of Magneto IT Solutions’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We were looking for a company that could make our website what we had hoped and dreamed it would be.Magneto knew precisely what we wanted and was able to provide it. Scope - Create high conversion website, enhance user experience, drive website traffic.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improvement in our website conversion rate,significant reduction in bounce rate,great user feedback on website design and browsing experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The resources provided to our project were quite competent, and they finished the required assignment on time without sacrificing the quality of the work.

What was your primary form of communication with Magneto IT Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

We basically contacted MIS for website development services. I have to say I'm heavily impressed.

Are there any areas for improvement or something Magneto IT Solutions could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Project Manager of IQ Ecommerce Inc.

Describe what your company does in a single sentence.

I'm the Project Manager of IQ Ecommerce, a business that assists clients in setting up online shops. We offer a variety of IT services to our customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magneto IT Solutions to accomplish?

• We were primarily looking for website development along with support and maintenance for it. After seeing their dedicated work , we even consulted them for digital marketing as well.

SOLUTION

How did you find Magneto IT Solutions?

Clutch Site

Why did you select Magneto IT Solutions over others?

High ratings, Pricing first our budget, Good value for cost, Company values aligned

What was the size of Magneto IT Solutions’s team?

6-10 Employees

What was your primary form of communication with Magneto IT Solutions?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We had constant brain-storming sessions involving teams from both the ends. We discussed about the goal and objective in-detail and even finalised the design after getting inspiration from countless sources. The developers did an outstanding job from developing to launching the whole website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• They delivered the website way before the deadline and I have to say I was actually very impressed after seeing the final results. Even their digital marketing team did a fantastic job with the SEO and we were happy to witness the traffic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of things which I really loved about Magneto is that customer satisfaction is their top priority. They work relentlessly to provide top level outcomes. They were keeping us in loop for literally each and every process and were constantly in touch with us.

What did you find most impressive or unique about this company?

I think one of the reasons why I went with Magneto was that they are very communication effective. Regular interactions, keeping and updating up with every step truly sets them apart.

Are there any areas for improvement or something {provider_name} could have done differently?

I think they did a fantastic job, the whole process has been extremely effective and trouble-free.

BACKGROUND

Introduce your business and what you do there.

Buddha Bhaang LLC is a start-up business focused on developing and selling hemp cones and branded apparel products.  I am the owner and manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Magneto IT Solutions?

Building an e-commerce website to be able to launch products and brand.

SOLUTION

What was the scope of their involvement?

Full website development

How has the team composition changed?

Magneto has become unresponsive and person that sold me on Magneto and the project is no longer there (or on leave). 

How did you come to work with Magneto IT Solutions?

Found them online based on reviews and “best” lists.

How much have you invested with them?

$4125

What is the status of this engagement?

Dead end.  Magneto failed to complete the website and to resolve a template design mistake it made.  Magento tried to charge me extra to have them fix the template limitation, which was contrary to their original proposal and project scope, and then all communications broke down.

RESULTS & FEEDBACK

How has your relationship with the vendor evolved?

Initially, I agreed to pay half of the overage charged by Magneto but wanted assurances that the site would get fixed, completed, and developed as previously agreed and per my specs.  When Magneto failed to responds, I gave them a week to get back to me with a path forward.  Magneto did not so I posted accurate and truthful reviews about my experience online. 

Thereafter, Nitesh (owner of Magneto) contacted me and said he would be willing to give me a partial refund (less than half) if I agreed to take down the posts.  At the time I wanted more of a refund so we did not come to an agreement.  After I found another developer to complete the project, I informed Nitesh that I would accept a $2500 refund and would be willing to take down the posts.  Nitesh agreed and I took down all the posts I could.  Clutch, however, said I could not unilaterally remove my review but could update it. 

I informed Nitesh of this and told him I would provide an update to say that we resolved the dispute and there is no longer an issue.  Nitesh did not respond and did not provide ANY refund.  Thereafter, I have Nitesh several days to provide the refund otherwise I was going to renew my reviews and update my Clutch review accordingly.  Nitesh did not respond and has not provided a refund despite promising to do so.

Describe the impact this engagement has had on your business.

It has severely impaired by business and delayed product launch.  I do not have a website despite paying Magneto $4000.  I plan to take legal action to get my money back.

How was project management handled?

Terribly.  Magneto did the least amount of work and was not proactive in listening to my needs and performing as promised.  Awful experience.

Are there any areas of improvement?

This was a complete bait & switch scam.  I was sold on the promise of a sophisticated, e-commerce website with all the bells and whistles and received a stagnant, incomplete, incompatible, and unusable website.

UPDATED REVIEW

This review was published on November 11, 2022. 

Gene Markin

Owner, Buddha Bhaang LLC

Consumer Products

1-10 Employees

Mount Laurel, New Jersey, United States

Less than $10,000

Nov 2021 - Nov 2022

Project summary

A clothing retail company hired Magneto IT Solutions to create their e-commerce website. The vendor initially promised a flexible, reliable, and customer-focused service.

Feedback summary

The project had been going well until they hit a roadblock. Magneto IT Solutions wouldn't follow suggestions and refused to meet halfway, then required the client to pay extra to rework the initial design. They refused to provide a refund and didn't respond to emails and follow-ups. 

BACKGROUND

Please describe your company and your position there.

I am the owner of a newly formed company that would sell branded hemp cones and clothing items online via an e-commerce website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Magneto IT Solutions, and what were your goals?

I hired Magneto to build a custom tailored e-commerce website to showcase and sell my branded products.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found Magneto online and it was ranked among the top e-commerce website developers. I had several conversations with Magneto representatives, read online reviews, and reviewed Magneto's literature and website. I selected Magneto because of the promises and representations they made about their experience, customer focus, reliability, and flexibility.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I hired Magneto IT solutions to build an e-commerce website for an emerging brand and a handful of products. At the onset, I was assured that Magneto had extensive experience crafting e-commerce websites of all sizes, would facilitate the design and completion of the website to meet my needs and specifications, and would build a website with all the performance characteristics and attributes agreed upon (and memorialized in a comprehensive proposal attached to our contract).

Based on their representations, online reviews, and assurances, I decided to hire Magneto. Things started off great, they performed to expectations and we were making progress on the website. Then we hit a roadblock. The product pages for my clothing items displayed only one picture, which I questioned because normally one would expect to see multiple pictures of a product on the product purchase page, especially a clothing item that has two sides (front and back) -- and Magneto's proposal specifically said that the Product Details page will show "multiple images per product."

Instead of addressing the issue and fixing it, Magneto tried to blame me by saying I approved the design -- yes, I approved the design outline based on aesthetics, look and feel, and placeholders, but had no idea there would be functional limitations such as the display of only one image on each product page, which I would never have agreed to. After blaming me, Magneto told me it would cost an additional $2,000 to rework the design and change the Shopify template. I pushed back but agreed to split the difference and pay $1,000 just to get the site completed and online. Magneto at first refused but then agreed to the split.

After agreeing to the split, Magneto stopped responding to my emails and went completely dark. Magneto has not done any more work on my website and left me completely hanging and stranded. They have not responded to my many emails, follow-ups, and requests for a resolution. They have ignored me and have refused to give me a refund so I can finish the website with a new developer. This has been the most disappointing experience with a web developer that claims to go above and beyond for customers, deliver quality products, and be accountable and reliable. If this happened to me I'm sure it has happened to others and will happen again. I plan to file a lawsuit against Magento for fraudulent inducement, consumer fraud, and breach of contract.

How many people from the vendor's team worked with you, and what were their positions?

I worked with the VP of Development, Ryan Nord, as well as the Project Leads, Sunny and Nitesh, and several web developers/engineers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Magneto failed to deliver what was promised and agreed upon. Magneto charged me for building a custom e-commerce website that met my specific needs, but gave me something I could not use and tried to charge me extra to address their mistakes and mishaps.

Describe their project management style, including communication tools and timeliness.

Communications were okay until Magneto stopped responding to my emails and requests for resolution. Magneto has refused to give me a refund so I can finish the website with a different developer. Magneto has ignored me and my concerns.

What did you find most impressive or unique about this company?

At first I was very impressed, but as the project went on I felt very let down and disappointed. The level of skill, quality, and attention to detail that was promised just was not there. And when we hit a roadblock due to Magneto recommending a design template that did not conform to the proposal I agreed to, Magneto failed to take responsibility and tried to blame me and charge me more money to fix the problem. And even after I agreed to pay more money (because I wanted to the site finished), Magneto did not complete the site and completely ignored me.

Are there any areas for improvement or something they could have done differently?

Yes, they could have been decent people and scrupulous business people and done the right thing by fixing their mistake and completing my website as promised and agreed.

Star Ratings

Overall rating: 0.5 Magneto made false promises and failed to deliver what was promised and paid for. They have been very unprofessional.

Quality: 0.5 Did not complete the website. Made a mistake and refused to own up to it or fix it.

Cost 0.5 They charged me for work they did not do and have no intention to do. Total scam.

Schedule: 0.5 At first everything was going great, but after our dispute arose Magneto stopped responding to my emails and requests for resolution.

Willing to refer: 0.5 This was a terrible experience. They left me hanging with an incomplete website and have refused to finish it or to give me a refund.