MageComp

BACKGROUND

Please describe your company and your position there.

We make electronic controls and software for manufacturers. We also sell sensors and connection hardware

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MageComp?

We're starting up an eCommerce site, and needed a simple Magento extension to allow out users to add their own shipping account info to an order.

What were your goals for this project?

To get a simple extension working on our Magento site.

SOLUTION

How did you select this vendor?

Their product looked good "on paper". I picked them from the Magento marketplace.

Describe the project and the services they provided in detail.

They were supposed to install and provide service for a Magento extension. A really simple one that allows customers to add a comment to their order

What was the team composition?

The team is me. We run lean, and I was tasked with getting one simple thing working. It didn't, and they made me look bad.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This "project" impacted our business badly. It worked, then it stopped, and they wouldn't help. It seems like a small thing, but I wasted at least three days on it.

How was project management arranged and how effective was it?

It was not effective at all. This is the longest I've ever spent leaving a review, and I wouldn't bother but they really pissed me off when their extension that worked at first stopped working, and they wouldn't even work with me to trouble shoot it.

What did you find most impressive about this company?

They were nice in their emails, but they were not helpful.

Are there any areas for improvement?

Yes. Makes products that work, and when they stop working, don't essentially tell your customers to piss off.

UPDATED REVIEW

This review was updated by the client on April 29, 2020. The original star ratings were: Overall - .5, Quality - 1, Schedule - 2.5, Cost - 1, NPS - .5. New content is below:

How did your relationship with the vendor evolve?

After I left the review, the vendor contacted me directly and expended a great deal of effort to get the extension working.  In my opinion, they went way above and beyond what I expected in order to get this fixed.

How did MageComp address the challenges that arose?

They were very responsive; contacting me very quickly, successfully addressing the problem, and keeping me updated every step of the way.

Is there anything that the vendor did well or that you would consider a strength?
 
Yes.  After an initial hiccup, they were super-responsive, and provided excellent communications.

In what specific areas can they improve?

Their front-line tech support should refocus on better helping the customer.

What advice do you have for clients with similar needs to yours?

Be persistent.