LUMINA

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of La Beauté D'Alia

Describe what your company does in a single sentence.

I own a cosmetics brand and I sell on my e-commerce store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LUMINA to accomplish?

• To develop and launch a modern, aesthetically refined, and highly functional e-commerce website that enhances user experience, reflects the brand identity of La Beauté D'Alia, and optimizes sales performance. The website needed to be seamless, intuitive, and mobile-responsive, with a focus on visual appeal, ease of navigation, and efficient backend operations to support future scalability.

SOLUTION

How did you find LUMINA?

Shopify Experts

Why did you select LUMINA over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

How many teammates from LUMINA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

LUMINA provided a comprehensive suite of services to ensure a seamless and high-quality website development process for La Beauté D'Alia, on Shopify including:

Custom Website Design & Development: Created an aesthetically refined, elegant, and user-friendly e-commerce platform that aligns with the brand’s identity.

Ensured intuitive navigation, a seamless shopping experience, and a visually appealing layout for both desktop and mobile users.

Integrated advanced e-commerce features such as product pages, cart and checkout systems, payment gateway setup, and inventory management.

Ensured a smooth and consistent user experience across all devices.

Integrated essential tools such as analytics, marketing plugins, and backend automation to enhance performance.

Provided ongoing support to ensure smooth functionality, troubleshoot issues, and implement updates as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Seamless Website Launch: The new e-commerce platform was successfully launched within the agreed timeline, ensuring a smooth transition from the previous setup.

Optimized Performance & Speed; The website demonstrated faster load times, reducing delays and improving customer satisfaction.

Mobile Responsiveness: The site now delivers a seamless shopping experience across all devices, enhancing accessibility for users.

E-Commerce Efficiency: Integration of secure payment gateways, improved inventory management, and automated processes streamlined backend operations.

Stronger Brand Identity: The refined aesthetic and branding ensured the website aligns with La Beauté D'Alia’s mission of inclusivity, accessibility, and premium beauty products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LUMINA’s project management was highly efficient, structured, and professional. They maintained clear communication throughout the entire process, ensuring that all milestones were met on time and within the agreed-upon timeframe. Their ability to adapt to feedback and make necessary adjustments quickly was impressive, demonstrating their commitment to delivering a seamless and high-quality website.

They were highly responsive to my needs, addressing concerns promptly and providing expert guidance whenever necessary. Whether it was optimizing performance, refining the aesthetic, or integrating key e-commerce functionalities, they ensured every detail aligned with my brand vision. Their proactive approach and attention to detail made the entire process smooth and stress-free.

Overall, LUMINA delivered a state-of-the-art website with precision and efficiency, exceeding expectations in both execution and support.

What was your primary form of communication with LUMINA?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about LUMINA was their unparalleled expertise in aesthetics and functionality. They have a deep understanding of modern design principles and user experience, ensuring that every detail of my website was not just visually stunning but also intuitive and seamless to navigate.

Their commitment to excellence was evident in their meticulous attention to detail, from perfecting the layout to optimizing site speed and responsiveness. I was particularly impressed by their ability to blend creativity with technical precision, delivering a website that is elegant, high-performing, and reflective of my brand’s vision.

Beyond their technical skills, their professionalism and responsiveness were exceptional. They were always ready to provide solutions, listen to feedback, and make necessary adjustments without hesitation. Their dedication to client satisfaction made the entire experience smooth, efficient, and truly impressive.

Bheir team is incredibly professional, knowledgeable, and detail-oriented, ensuring that every aspect of the site reflects both modern aesthetics and seamless functionality. They truly understand the importance of branding and user experience, delivering a state-of-the-art, elegant, and intuitive website that perfectly aligns with my vision.

From start to finish, the process was smooth, efficient, and completed within the promised timeframe. Their expertise in design, functionality, and optimization made all the difference, and I’m beyond impressed with the final result. In a landscape where finding a trustworthy agency can be challenging, Lumina stands out for their integrity, expertise, and commitment to excellence.

That is why I would highly recommend them to anyone looking for a team that excels in both technical execution and creative vision.

Are there any areas for improvement or something LUMINA could have done differently?

There were no areas for improvement that stood out—LUMINA exceeded expectations in every aspect of the project. Their professionalism, attention to detail, and ability to deliver a seamless, elegant, and high-performing website were truly commendable. The entire process was smooth, efficient, and handled with expertise, making it a stress-free and rewarding experience.

BACKGROUND

Please describe your company and position.

I am the Sales Executive of a retail company 

Describe what your company does in a single sentence.

Al Bukhari is Brunei's top muslimah fashion retail store with a wide variety of product offerings such as perfumes, men and women ready-to-wear, textiles, home accessories and many more. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LUMINA to accomplish?

• To create an e-commerce website for Al Bukhari to diversify their sales channel
• To create a fully functioning e-commerce website resembling global top fashion brands' e-commerce platform.
• To teach Al Bukhari team on how to manage the e-commerce platform, as well as being an advisor to help Al Bukhari team solve problems in website development and maintenance.

SOLUTION

How did you find LUMINA?

• Online Search
• Referral

Why did you select LUMINA over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from LUMINA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LUMINA's in charge of building Al Bukhari website, helping in designing and adjusting the website's UID in accordance to requests, as well as helping Al Bukhari set a payment getaway. Summary of key deliverables are: 

• Al Bukhari shopping website with integrated apps to maximize customer experience. 
• Up and running payment getaway for Al Bukhari website. 
• Tips and lessons for Al Bukhari team members in regards to Shopify Website management through back-end access. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1.  Improved User Experience metrics, as well as seamless performance in both website as well as in mobile format. 
2. Payment getaway integration is a great success as we have yet to receive any comments nor complaints about the payment process.
3. Operational efficiency achieved with the effective integration of Shopify additional apps, all of the apps suggested by LUMINA team. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The website developer demonstrated strong project management skills throughout the course of our collaboration. They adhered to the agreed-upon timelines for all major deliverables, ensuring that the website development progressed smoothly and on schedule. Any potential delays were communicated in advance, and they made adjustments to meet our needs without compromising the quality of the work.

The developer was highly responsive to our requests and requirements. They consistently provided thoughtful recommendations and made adjustments to the user interface based on our feedback. In addition, they took the time to explain technical aspects and offer practical advice for improving website functionality and user experience. Their proactive approach and willingness to assist with troubleshooting, alongside their availability for follow-up questions, made the entire process seamless.

What was your primary form of communication with LUMINA?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about LUMINA was their perfect blend of professionalism and warmth. From the very beginning, they approached the project with a high level of expertise, offering insightful recommendations that demonstrated their deep knowledge of e-commerce platforms. Their ability to translate complex technical concepts into easy-to-understand language made the entire process much smoother for us.

Equally impressive was their warm-hearted and respectful approach to working with us. They took the time to understand our unique business needs and consistently showed a genuine interest in helping us succeed. Whether it was through their prompt responses or their willingness to go the extra mile to ensure our satisfaction, they made us feel like a valued partner, not just a client.

Their combination of professionalism, respect, and knowledge made working with them a truly enjoyable experience, and we felt confident in their ability to deliver outstanding results.

Are there any areas for improvement or something LUMINA could have done differently?

At this time, I have no complaints whatsoever and am thoroughly satisfied with the work that LUMINA has done. From start to finish, their professionalism, responsiveness, and expertise have exceeded our expectations. They were attentive to our needs and delivered on every aspect of the project with care and precision. I have no suggestions for improvement, as their performance has been exemplary, and I have genuinely enjoyed working with them throughout this process.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of House of Pops

Describe what your company does in a single sentence.

Ice cream QSR - 100% natural fruit pops 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LUMINA to accomplish?

• Improve Google Ranking
• Manage SEO

SOLUTION

How did you find LUMINA?

Online Search

Why did you select LUMINA over others?

• High ratings
• Great culture fit

How many teammates from LUMINA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We reached out to Lumina after noticing our Google rank was not ideal, and the ROAS on our social ads weren't meeting our expectations. They were tasked with improving our SEO and creating ads & refining our audiences to optimize our ad spend 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our company ranked first on 35 out of 45 keywords, our ROAS & CPA improved on our digital ads, finally meeting our expectations 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were always on time, in fact were very detail oriented and organized. They're very efficient and create schedules with clear updates and requirements, they end up having to follow up with us on deliverables! 

What was your primary form of communication with LUMINA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team is extremely helpful and transparent. They don't just execute, they explain why and the nitty gritty details behind what they're doing and how it will tangibly lead to results. They even take the time to explain how to do what they're doing so we don't feel overly dependent on their services 

Are there any areas for improvement or something LUMINA could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the CEO of Foufous Puppies Pet Trading L L C

Describe what your company does in a single sentence.

• Rare lineage speciality breeds. 
• Luxury pet clothing. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LUMINA to accomplish?

• Web development
• Payment gateway
• Website Design

SOLUTION

How did you find LUMINA?

Referral

Why did you select LUMINA over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from LUMINA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Development:
  • 1. Project Discovery and Planning
    • Objective: Understand the client’s needs, goals, and target audience.
    • Deliverables:
      • Project kickoff meeting
      • Detailed project brief and requirements documentation
      • Competitive analysis and market research
      • Project timeline and milestones
  • 2. Information Architecture:
    • Objective: Organize the website’s content and structure for optimal user experience (UX).
    • Deliverables:
      • Sitemap creation
      • Content inventory and categorization
      • User personas and journey mapping
      • Wireframes for key pages
  • 3. Design
    • Objective: Create a visually appealing and user-friendly interface that aligns with the brand.
    • Deliverables:
      • Mood boards or style tiles for visual direction

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Traffic Increase:
  • Outcome: Percentage increase in website traffic post-launch compared to the previous period.
  • Metric: Google Analytics data showing unique visitors, page views, and session duration.
• Conversion Rate Improvement:
  • Outcome: Increase in the website’s conversion rate (e.g., form submissions, product purchases).
  • Metric: Comparison of pre-launch and post-launch conversion rates using tools like Google Analytics or CRM systems.
• User Engagement:
  • Outcome: Higher engagement rates, including time on site, lower bounce rate, and more pages per session.
  • Metric: Analysis of user behavior metrics before and after the redesign.
• SEO Performance:
  • Outcome: Improvement in search engine rankings for targeted keywords.
  • Metric: SEO audit reports showing rankings, organic traffic, and keyword performance over time.
• Mobile Responsiveness:
  • Outcome: Increase in mobile traffic and improved user experience on mobile devices.
  • Metric: Mobile-specific analytics showing user behavior and conversion rates on mobile devices.
• Load Time Reduction:
  • Outcome: Faster page load times leading to better user experience and SEO benefits.
  • Metric: Performance testing reports (e.g., Google PageSpeed Insights) showing reduced page load times.
• User Satisfaction:
  • Outcome: Positive feedback from users, indicated by higher Net Promoter Scores (NPS) or customer satisfaction surveys.
  • Metric: Survey results or user feedback collected post-launch.
• Revenue Growth:
  • Outcome: Increase in revenue generated from the website.
  • Metric: E-commerce sales data, lead generation value, or other revenue-related KPIs compared to pre-launch figures.
• Compliance and Accessibility:
  • Outcome: Improved website accessibility and compliance with legal standards (e.g., ADA, GDPR).
  • Metric: Accessibility audits and compliance checks before and after the redesign.
• Reduction in Bounce Rate:
  • Outcome: Decrease in the percentage of visitors who leave the site after viewing only one page.
  • Metric: Bounce rate metrics from Google Analytics or similar tools, comparing pre-launch and post-launch data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for the website design and development was highly organized and efficient. They adhered to the project timeline meticulously, ensuring that all milestones were met on time. The team maintained clear and consistent communication throughout the project, regularly updating on progress and any potential challenges.

• Timeliness of Deliverables:
  • On-Time Delivery: All key deliverables, including wireframes, design prototypes, and the final website, were delivered as scheduled. The team demonstrated strong time management skills, ensuring that the project stayed on track without any significant delays.
  • Milestone Management: Each phase of the project—from discovery to final launch—was completed within the agreed-upon timeframes. This timely delivery was critical in maintaining the project’s momentum and meeting the overall deadline.
• Responsiveness to Needs:
  • Client-Centric Approach: The team was highly responsive to all requests and feedback. They made it a priority to understand and address any concerns or new requirements that arose during the project.
  • Adaptability: When changes were requested, the team adapted quickly and efficiently, integrating new ideas without compromising the project timeline or quality.
  • Proactive Communication: Regular check-ins and updates ensured that you were always informed about the project’s status. This proactive communication helped in anticipating potential issues and addressing them before they became problems.
• Overall Satisfaction:
  • High Satisfaction: The work delivered exceeded expectations, both in terms of quality and the smoothness of the process. Their professionalism and commitment to delivering a high-quality product on time contributed to a very satisfying experience. The end result was a website that not only met but surpassed the initial goals and objectives.

In summary, the project management was exemplary, marked by punctual delivery, responsiveness, and a strong focus on client satisfaction

What was your primary form of communication with LUMINA?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive aspect of this company was their exceptional blend of creativity and technical expertise, seamlessly translating complex ideas into a visually stunning and highly functional website while maintaining a strong focus on client satisfaction throughout the process.

Are there any areas for improvement or something LUMINA could have done differently?

One area for improvement could be enhancing the speed of initial project onboarding. While the overall process was smooth, streamlining the initial stages could further accelerate project timelines and reduce any early delays.

BACKGROUND

Please describe your company and position.

I am the founder of Earthstones

Describe what your company does in a single sentence.

e-commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LUMINA to accomplish?

• Increase online sales
• Increase ROI
• Enhance Brand Visibility

SOLUTION

How did you find LUMINA?

• Online Search
• Referral

Why did you select LUMINA over others?

• High ratings
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Our primary objective is to boost our e-commerce sales by leveraging LUMINA's expertise in paid social advertising. We saw a significant increase in revenue generated through our online store. 

We hired LUMINA to optimize our paid advertising campaigns to ensure that we achieve a higher return on investment (ROI). This means getting more value for every advertising dollar spent. LUMINA refined our audience targeting strategies on social media platforms. We started reaching the right audience segments with our advertising messages, resulting in higher conversion rates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Revenue Growth, An increase in overall revenue generated through online sales, attributed to the effectiveness of the advertising campaigns. 
• Conversion Rate Improvement 
• Cost Per Acquisition (CPA), A decrease in the cost per acquisition, showing that advertising efforts are becoming more efficient in acquiring new customers. 
• Website Traffic, An increase in the number of website visitors driven by paid social advertising efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management conducted by LUMINA has been highly professional and well-structured throughout the duration of the engagement.

What was your primary form of communication with LUMINA?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Culture fit and engagement level

Are there any areas for improvement or something LUMINA could have done differently?

NA

BACKGROUND

Please describe your company and position.

I am the Owner of Esai Jewelry

Describe what your company does in a single sentence.

Gold Jewelry Retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LUMINA to accomplish?

• Website creation
• Social Media Marketing
• Google Ad Integration

SOLUTION

How did you find LUMINA?

Referral

Why did you select LUMINA over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Lumina created a brand new website for me based off my company's primary goal of establishing trust with my customers and providing a solid foundation for marketing efforts. I am continuing to work with Lumina to take my website to the next step through Google Ads and further avenues for marketing my products!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My website is already garnering more orders and helping to establish my company as a trust-worthy online jewelry brand.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Garen and his team worked extremely fast to create the website that tailored all of my needs. They never hesitated to respond to my questions and always took the time to explain everything to me in detail. Even with a large time-difference between our locations, I always got thorough responses and updated within 24 hours or less.

What was your primary form of communication with LUMINA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I found Lumina to be an impressive company because they understood exactly what I needed for my website. They were extremely professional and delivered all of my needs on time. I did not have to reexplain what I expected because everything was always understood and provided to me in a timely manner!

Are there any areas for improvement or something LUMINA could have done differently?

I don't have any critiques because my experience with Lumina was very smooth.

BACKGROUND

Please describe your company and position.

I am the Project Development Manager of MAAKE

Describe what your company does in a single sentence.

MAAKE prides itself on presenting an exquisite array of cosmetics crafted to cater to the discerning tastes of both accomplished makeup artists and those who delight in exploring novel styles. 

At MAAKE, we comprehend that makeup is an exquisite art form enabling self-expression and empowering confidence. Thus, our products are meticulously curated with an innovative technology that delivers unparalleled coverage, ensuring a flawlessly refined appearance. We strive to fashion products that envelop you in a captivating embrace, instilling a sense of supreme confidence, be it for a remarkable occasion or your everyday endeavors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LUMINA to accomplish?

• Ecommerce website
• Paid Social Ads
• Google Ads
• SEO
• Email Marketing
• Digital Strategy

SOLUTION

How did you find LUMINA?

Referral

Why did you select LUMINA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Professional

How many teammates from LUMINA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We wanted the e-commerce website development geared to elevate the online shopping experience and streamline user navigation. Key elements included upselling features on product and cart pages, coupled with mega navigation and a sticky header to facilitate hassle-free browsing. We also looked forward to a quick view of products on collection pages to simplify user choices. 

Significant emphasis was placed on fostering a modern and dynamic website design, incorporating color swatches and branded notification emails to ensure a coherent and upscale branding experience. The integration of an Instagram Shop and social media platforms was expected to enhance the brand's social commerce potential. 

Email integrations offering a 10% discount on sign-ups and the provision for user accounts were expected to foster customer loyalty and enhance user engagement through a personalized shopping experience. Enhanced site functionalities such as advanced filters, SEO-optimized content, and a currency converter were aimed at ensuring a global user-friendly experience. 

The addition of customer testimonials, product reviews, and FAQs was designed to build credibility and trust. Further expectations encompassed the implementation of a payment gateway, defining shipping fees at checkout, and offering cash on delivery to diversify payment options. 

A store locator integrated with Google Maps API and a blog page were on the table to facilitate a community-driven and localized shopping experience. Lastly, we anticipated a systematic categorization of products through manual and smart collections, an interactive search bar, breadcrumb navigation, and visible announcement bars to foster a seamless and informed shopping journey.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Design: The website boasts a fresh and contemporary design that is a delight to the senses. Utilizing vibrant colors and striking typography, it instills a vibrant and energetic ambiance that resonates well with the brand's ethos. 

  Further adding to the visual appeal are high-resolution images that are aptly chosen to represent the products on offer, establishing a connection with the prospective buyers. What stands out is the unified design language that pervades every corner of the site, promising a harmonious browsing experience. 

• Functionality: Navigating through the website is a breeze, thanks to a well-thought-out main menu complemented by easily accessible submenus. Users will find the search bar highly convenient, aiding them in pinpointing exactly what they are seeking with minimal effort. A highlight is the hassle-free checkout process, which is designed to facilitate a quick and smooth transaction. 

  Moreover, the responsive nature of the site ensures a seamless browsing experience across diverse devices, a vital feature in today's digital landscape. I must say that Make Beauty has done a stellar job with their website; it isn't just a treat to the eyes but also scores high on functionality. The ease of navigation paired with an aesthetically pleasing design, which resonates with the merchandise showcased, makes it a winning combination. 

  The welcoming homepage greets you with a grand visual that beautifully captures the essence of the brand, presenting a splendid introduction to what one can expect from the products. A commendable effort has been put into crafting product pages that are not only neat and well-arranged but offer a detailed view through large, high-quality images paired with succinct and clear product descriptions. 

  The inclusion of a blog section is a smart move, offering readers a treasure trove of insightful articles revolving around beauty and skincare, adding depth to the website's content. Excellent digital marketing strategy from SEO, paid social ads, Google Ads, and email marketing automated flows.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent! They hand in projects earlier than the time frame shared. The work is all optimized and has excellent finishing. All requests from us are handled professionally and quickly. They also provide us with their suggestions and recommendations on how to move forward in the best way possible for our brand.

What was your primary form of communication with LUMINA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The founder, Garen, is always handling the projects and making sure his team is working through the strategy he created from the start. They always provide us with ideas and tactics to move forward and grow the business. He works as if the business is his. They are definitely our online partner, as their slogan is.

Are there any areas for improvement or something LUMINA could have done differently?

None, they are experts!

BACKGROUND

Please describe your company and position.

I am the Owner of Ta Cuiar

Describe what your company does in a single sentence.

Ta Cuiar is an Angolan Ecommerce website dedicated solely to selling products online. The platform aims to promote greater publicity and promotion of national and international products, thus facilitating the sale of them in a safe and quick way to satisfy customers by realizing the quality of their purchase and the ease of receiving it with practically no effort.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LUMINA to accomplish?

• Ecommerce Website
• Create Brand Awareness
• Increase Sales & Customer Acquisition

SOLUTION

How did you find LUMINA?

Referral

Why did you select LUMINA over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from LUMINA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create ecommerce website on Shopify 
• Integrate payment gateway of Emis with Shopify 
• Create brand awareness and sales camapigns on facebook, instagram and google

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Excellent website with optimizations, modern and user-friendly design. 
• High customer satsifcation from website usage. 
• Increase in brand awarness and positioning in the Angolan market. 
• Increase in sales because of all the digital marketing services and activities. 
• Return of customersfor purchases and referrals as well. 
• Postiive growth of business towards the years since start of work with LUMINA.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Professional, fast in communication, organized, multiple team members on groups of chat to provide quick feedback and completion of tasks or requests from our side. Additional strategy and goal setting rom their side to push our business forward.

What was your primary form of communication with LUMINA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism, knowledge of Ecommerce and digital marketing, success of the strategies that they put in place. They are result-oriented and work on different approaches until they reach a solution and a successful result.

Are there any areas for improvement or something LUMINA could have done differently?

No. They are excellent!

BACKGROUND

Please describe your company and position.

I am the Founder of iVet Medical

Describe what your company does in a single sentence.

iVet Medical was founded in 2015 to provide futuristic technological and advisory solutions that anticipate the development of the Animal Healthcare Industry. From our three branches in the UAE, Lebanon, and Armenia, we conduct worldwide operations in providing the best products and services for the animal healthcare industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LUMINA to accomplish?

• global sale
• online presence
• sales leads

SOLUTION

How did you find LUMINA?

Referral

Why did you select LUMINA over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from LUMINA were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired LUMINA, to create an online presence for us by developing an Ecommerce website that would showcase all our products and revolutionize the idea that medical equipment could be sold online and not through the brick and mortar tradition. We also wanted all our products to be indexed on Google and have a digital marketing funnel that would promote iVet Medical's products towards our target audience on Instagram and Facebook.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are now online and sell our products to the world from our optimized and modern design Ecommerce website www.ivetmedical.com , We have also seen increase in sales both offline and online. The digital marketing campaigns have created awareness and consideration towards the target audiences of iVet Medical. A lot of industry stakeholders are now aware and understand the position of iVet Medical.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their communication is prompt and managed by their organized account manager who handles the project tasks with their internal development and marketing team members. All tasks and projects are delivered successfully.

What was your primary form of communication with LUMINA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The strategies they created for our brand and their implementation from start to finish have really impressed us throughout the Ecommerce website and digital marketing services. It's not that they only provide the services that we need but all the strategy and ideas that they shared about things that we needed but didn't know about.

Are there any areas for improvement or something LUMINA could have done differently?

I recommend LUMINA to any business that wants an Ecommerce website and wants to grow!

BACKGROUND

Please describe your company and position.

I am the Owner of Mainland Estate and Contracting

Describe what your company does in a single sentence.

Mainland Estate & Contracting S.A.R.L. provides full service in the real estate industry and manages real estate sales and rentals of properties that ranges from lands, apartments, hotels, houses and different investment opportunities. MEC also focuses on property management from lease contract setting on behalf of the owner to common parts of buildings on behalf of all occupants. The company is also involved in contracting construction jobs and renovations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LUMINA to accomplish?

• Website development

SOLUTION

How did you find LUMINA?

Referral

Why did you select LUMINA over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from LUMINA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To develop a user friendly website that is easy to navigate by clients. The traffic and speed of website while in navigation process was vital for the clients experience. The connectivity features from website to direct communication with our agents through the website itself or applications. The quality of work being fonts used, photos, dimensions, colors, tabs everything concerning the pages in the web.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

More traffic was monitored on our website. Clients were able to find the right product in a timely manner and without any complications. More exposure was given to our company and the services it provided. Website was designed in a professional, high standard level that met people's expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was done in a timely manner with live support for all details covered in the website, any changes required from us were implemented quickly to the website

What was your primary form of communication with LUMINA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their support and prompt responses to emails, phones, questions and the work ethics was key to the website success

Are there any areas for improvement or something LUMINA could have done differently?

They were more than up to the job.