LLT Group

BACKGROUND

Please describe your company and position.

I am the Group Chief Executive Officer of a Premium Care Brand

Describe what your company does in a single sentence.

The company is a brand with total commitment to exceptional standards in terms of facilities, standards of care and customer services and cost- effectiveness.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LLT Group to accomplish?

• Provide maternity cover for product
• automate the engineering development and product development process.

SOLUTION

How did you find LLT Group?

Clutch Site

Why did you select LLT Group over others?

• Pricing fits our budget
• Good value for cost

How many teammates from LLT Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Initially, we engaged LLT Group to bolster our web development efforts ahead of our product leader's maternity leave. Our primary objective was to ensure that three months' worth of work was properly documented and ready for our engineers to continue working on the product pipeline independently. LLT Group's commitment to our project was unwavering, as they worked tirelessly to accomplish this significant undertaking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

By bringing on board LLT Group's engineers and designers, we were able to maintain and even increase our development and design output. This resulted in steady progress on our product pipeline and kept our product development on track.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LLT Group demonstrated excellent project management throughout our collaboration. They consistently met deadlines, as evidenced by their successful completion of documenting three months' worth of work ahead of our product leader's maternity leave. Their communication was clear and transparent, ensuring that we were always updated on their progress.

What was your primary form of communication with LLT Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

LLT Group's adaptability, commitment to excellence, and exceptional talent are qualities that we found both impressive and unique, making them an ideal partner for our project.

Are there any areas for improvement or something LLT Group could have done differently?

Our collaboration with LLT Group was overall highly successful, meanwhile there is always room for improvement.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of a Real Estate Company

Describe what your company does in a single sentence.

A vibrant Saudi real estate sector known for trust, inclusion and innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LLT Group to accomplish?

• Increase web traffic
• Improve keyword optimization

SOLUTION

How did you find LLT Group?

Clutch Site

Why did you select LLT Group over others?

• Pricing fit our budget
• Good value for cost

How many teammates from LLT Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Implemented regional search optimization strategies for each branch office to enhance local visibility. 
• Crafted and distributed several comprehensive content pieces along with engaging visuals to bolster search engine optimization and increase keyword ranking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Enhanced the volume of visitors to various webpages. 
• Augmented conversion rates for a range of webpages. 
• Heightened keyword ranking positions for numerous websites.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Throughout my collaboration with LLT Group, their team consistently demonstrated exceptional communication skills and proved to be reliable partners in strategic planning and execution. They excelled at identifying our needs, providing valuable resources to maximize the efficiency of my small team, and readily assisted with problem-solving whenever required.

What was your primary form of communication with LLT Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their dedication to understanding their clients' needs and goals really sets them apart. They take a personalized approach, tailoring their strategies and solutions to each individual client, rather than using a one-size-fits-all method. This level of commitment to client satisfaction is truly impressive and unique in the industry.

Are there any areas for improvement or something LLT Group could have done differently?

While LLT Group excels in many aspects, one area where they could potentially improve is in streamlining their project timelines. While the quality of their work is consistently high, there have been instances where deliverables were slightly delayed due to the team's meticulous approach. That being said, their attention to detail and commitment to excellence are likely contributing factors to these occasional delays.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager of Schneider Downs

Describe what your company does in a single sentence.

Schnider Downs provides accounting, tax, consulting and business advisory services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LLT Group to accomplish?

• Website migration off of proprietary CMS
• Enhanced page elements

SOLUTION

How did you find LLT Group?

Online Search

Why did you select LLT Group over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Asked the right questions!

How many teammates from LLT Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• UX / UI Redesign considerations relating to the navigation, footer, resource center and some other potential elements. 
• Integration of existing layouts and modules into a Wordpress Multisite CMS from proprietary CMS, with improvements made to provide to editability via a visual editor integration. 
• Training 
• SEO Optimization and Migration of Content

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Very simple, successful migration with key UX / UI updates. Getting our content successfully into WordPress was the primary need. Additional results will continue to be seen as content propagates the web.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was/is great. One of the main reasons we chose to work with LLT was the open communication and comfort level we had. They ask all of the right questions proving that they not only wanted to truly understand our needs, but to assure they do everything they can to make the project a success. Everyone on the team seemed as if they were simply an extension of our team.

What was your primary form of communication with LLT Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The depth of our conversations surrounding what we were looking to accomplish as well as how we do things today. Many companies tend to only focus on the project at hand, LLT took the time to understand our unique business needs so we could seamlessly transition as well as improve within the new system.

Are there any areas for improvement or something LLT Group could have done differently?

I can honestly say no. We had a very extensive vendor selection process. LLT was patient and never lost sight of the task at hand. As simple as I can state it, we chose the right vendor without a doubt.

BACKGROUND

Please describe your company and position.

I am the Founder of a medical company.

Describe what your company does in a single sentence.

We are focused on current Healthcare requirements related to Medical & Laboratories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LLT Group to accomplish?

• We engaged them to offer comprehensive SEO services in an effort to raise our ranks, produce fresh content, and increase traffic to our already existing pages.

SOLUTION

How did you find LLT Group?

Clutch Site

Why did you select LLT Group over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from LLT Group were assigned to this project?

7

Describe the scope of work in detail. Please include a summary of key deliverables.

We outlined our objectives during the discovery phase of our relationship. They conducted competitive analysis and assisted us with keyword research. They then carried out a thorough site audit and made recommendations for updates to our blog and website. The group used our revised strategies and keywords to produce fresh collateral. Their group creates backlinks while also writing content and optimizing it. Our SEO efforts have tremendously advanced thanks to LLT Group.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have a feature snippet, we are ranking on the first page for multiple keywords since starting the SEO campaign, and are seeing a steady increase in website traffic. Seeing how far we've come when they show our YoY performance is extremely wonderful!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did an excellent job managing our expectations and showed remarkable flexibility in responding to our changing needs and goals. We receive an official monthly report detailing our progress every month.

What was your primary form of communication with LLT Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have exceptional industry expertise overall, which we love.

Are there any areas for improvement or something LLT Group could have done differently?

No, it was all so wonderful. We had to make adjustments as we learnt more throughout the engagement.

BACKGROUND

Please describe your company and position.

I am the Founder of Swell Labs

Describe what your company does in a single sentence.

major contributor to the Swell protocol, DAO, and ecosystem.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LLT Group to accomplish?

• Website SEO

SOLUTION

How did you find LLT Group?

Online Search

Why did you select LLT Group over others?

• Pricing fit our budget
• Good value for cost

How many teammates from LLT Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LLT Group offers SEO services to us. They had to get acquainted with our brand and our offerings at first; we provided them with a brief that outlined our desired tone of voice. They then carried out our website's optimization in accordance with the specifications provided.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

It's very amazing to see how much our blockchain website traffic has increased by 100% after working with LLT Group. We therefore made the decision to move to their paid digital marketing services in the hopes of seeing the same level of success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It has been a lovely experience, and their project management is fantastic. The account manager is always on top of things and replies immediately. We mostly use Zoom and Jira for communication and task tracking.

What was your primary form of communication with LLT Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team's real interest in our website is what most impresses me; working with them has been a very refreshing experience because their prior organizations weren't as devoted.

Are there any areas for improvement or something LLT Group could have done differently?

They've done a fantastic job overall, therefore I can't think of anything bad.

BACKGROUND

Please describe your company and position.

I am the Vice President, Marketing of a food & beverages company

Describe what your company does in a single sentence.

Our team is a niche importer and distributor of shelf-stable specialty foods and confections from the Nordic region and western Europe and serves retailers and distributors nationwide and across multiple channels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LLT Group to accomplish?

• Create a consumer-facing, non-ecom website that directs users on where to buy our products
• Make the site inspirational and informative

SOLUTION

How did you find LLT Group?

Online Search

Why did you select LLT Group over others?

• Great culture fit
• Other

How many teammates from LLT Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a multi-branded site that directs consumers towards the retailers who carry our products. Make the "where to buy" functionality searchable by zip code and create a distinction for those stores that are brick & mortar vs online only. Build the site so that it's easily updated as the "where to buy" information needs refreshing approximately every quarter. 

Additionally provide product information (attributes, brand heritage, nutrition, ingredients) and a searchable recipe section. Allow users to leave reviews at both the product level and recipe level.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We are getting inquiries from both consumers as well as wholesale leads as a direct result of this website!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent. Everyone was very attentive and worked patiently with us as the project progressed and as priorities changed!

What was your primary form of communication with LLT Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciated their creative solutions to certain problems we ran into and everyone was pleasant to work with!

Are there any areas for improvement or something LLT Group could have done differently?

We selected LLT after interviewing several agencies. We felt that Justin just got us and understood the scope of the project and he gave us great confidence in the company's abilities to execute. So it did seem odd (and was a bit alarming) that once we signed on, Justin was never part of the team that worked on the project. 

So there was some hesitancy in the beginning as we were then handed over to others. But in no time at all did we realize that the team of people actually working on the project were great (Katie, Sam, and Ian). It just would have been nice if Justin was in the initial 1-2 kickoff meetings to help us transition to this new group of people.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Coconut Pops, an e-commerce brand geared toward the infant and toddler clothing sector.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LLT Group?

We were a new company, so we partnered with LLT Group to help us design our Shopify site.

SOLUTION

What was the scope of their involvement?

LLT Group is building our Shopify site from scratch. Initially, we had a discovery call with them, as well as extensive interviews, so that they could figure out what we wanted out of the site and what brand direction we wanted. After that, they helped us develop our logo, color palette, and other branding elements that went into building our online presence. Now, they’re developing our Shopify site.

In addition to designing our website and branding, LLT Group has helped us design one pattern for our clothing, which we’ll launch into production. However, that task isn’t part of their main scope.

What is the team composition?

We work directly with Katie (Project Manager), but we’ve also worked with a designer and a couple of developers.

How did you come to work with LLT Group?

We already had worked with LLT Group in the past. Originally, we found them during a Google search.

How much have you invested with them?

We’ve spent around $50,000 thus far. Once we launch the website, we would have spent a bit under $100,000.

What is the status of this engagement?

We started working together around May 2022, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

LLT Group has helped us bring our idea from concept to reality. However, we haven’t launched the website yet, so we don’t have any metrics regarding its performance.

How did LLT Group perform from a project management standpoint?

LLT Group initially outlined a very detailed scope and timeline, and they’ve adhered to it so far. They provide us with biweekly progress updates, and we haven’t experienced any unpleasant surprises or budget challenges. Everything has been consistent across the board. We typically communicate via email, and we use Google Meet for our meetings.

What did you find most impressive about them?

LLT Group’s biggest strength is their ability to listen to what we want. We’ve given them many different parameters, and they’ve been able to take them, run with them, and deliver excellent results.

Are there any areas they could improve?

I don’t have constructive feedback for LLT Group.

Do you have any advice for potential customers?

Come to the table with a clear understanding of what you want and the deliverables you expect. LLT Group is so experienced and well-versed that they can take your ideas and run with them to deliver something great. Be sure that they’ll fulfill your needs.

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager of a commercial refrigeration manufacturing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LLT Group, and what were your goals?

Our website needed a complete redo, as it was last updated 5+ years. Our goal was to change our website platform from Magento to Wordpress, add new website functions like compare products, interactive design, highly modifiable from our end, and create 3 new additional website pages for our sister brands.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched which companies were capable of delivering all our project needs and within our budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At first, LLT kept in communication with us for the first few months but kept missing key points and details, which kept delaying our initial projected timeline of 3 months.

How many people from the vendor's team worked with you, and what were their positions?

The first project manager quit or got fired and did not let us know until our emails kept bouncing from his email. Ever since we've had various team members work with us and quit on us or have gotten fired.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Website launch took over two years, which LLT initially projected the timeline of 3~4 months.

Describe their project management style, including communication tools and timeliness.

Project management is nonexistent and the lack of communication was incredibly frustrating. I even had to resort to emailing the CEO and COO of the company to get our project moving and even the CEO was horrible. Contemplated far too many times to take legal actions for their lack of deliverance thus going against our agreed contract. Our team had to endure years of emailing, calling, and pushing them to work on our project. And they lacked any follow-up in most of our correspondence.

What did you find most impressive or unique about this company?

It was the worst experience I've ever had working with any company. They were very unprofessional and our team had to constantly pester LLT to get any work done on our project, thus taking two plus years to complete it. Our project manager that helped finally put an end to our project was kind enough to stay on as our project manager, even though she was already employed at another company.

Are there any areas for improvement or something they could have done differently?

I would never recommend LLT to anyone and they should not be in operation. They never had us, the clients, in mind at all. All they wanted was an easy way to get paid and do none of the work that was promised contractually. I feel terrible for the employees that have to work under terrible management and even worse for clients like our company that become victims of this company.

Company Responses

The vendor responded on August 23, 2022.

We are very sorry that you feel this way and are shocked at your sentiment considering the last communication we received (12/22/20) was the following directly from Shinae and Sangmi:

“Can’t believe that it’s time to say good bye. This project has been coming along for almost two years and we couldn't have been able to launch without you.

Thank you for staying on board with our project and being the constant through the majority of it, hope LLT is giving you the recognition that you deserve! Please send our thanks to Tony for overseeing our project every time we hit a roadblock (which I know we've all lost count of).

Many thanks for being there to connect us with your team. I know it’s not easy to carry communications when it comes to launching multi-sites. It would have been really difficult to tackle down Trello Cards without your help. Please let your dev team know that we appreciate their hard work - Oh, special thanks to Sam for the demo video. He will live on our server as long as we stick with our new sites. ;)

2020 has been such a difficult year for everyone, but hope you get to have warm holidays, and wish you a happy and healthy new year.

– Turbo Team”

We certainly agree the project did not go as planned by both sides, and for that we are sorry. Throughout the process we tried to explain the lack of documentation and designs you provided us that led to very big scope shifts in what we were needing to complete. It was always met with hostility and anger. While it was a long road to complete the project, I am extremely proud of our individual team members in working with yours to get it complete.

BACKGROUND

Please describe your company and your position there.

I am the marketing coordinator at a medium sized architecture firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LLT Group, and what were your goals?

Our proposals desperately needed an elevated design, and we hired LLT Group to give them a refreshed look without doing a total brand overhaul.

SOLUTION

How did you select this vendor?

I found 3 companies online after a thorough search for qualified teams. LLT Group was the best option due to their experience and qualifications, but the value was right too.

Describe the scope of their work in detail, including any steps and the final deliverables.

The team asked to see our existing assets and photography, and interviewed me several times to ensure they understood our goals and objectives. From there, they sent an overview of the direction they were headed, and upon my approval, initiated those designs through a set of specific templates. The final deliverable included a video tutorial of how to best utilize the design assets, which will prove to be extremely valuable to our team.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with a project manager, but also interacted with the designers themselves at times.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project just wrapped up so I can't say much about metrics, but I know the impact on our business will be extremely positive.

Describe their project management style, including communication tools and timeliness.

Having a dedicated project manager really streamlined communication and made for a simple project from my perspective. I know a lot was going on behind the scenes, but as the client, I never felt any of the stress or felt any need to problem solve for the team. They are very creative from beginning to end.

What did you find most impressive or unique about this company?

Their attention to detail is extremely impressive. I have outsourced graphic design in my many roles as a marketer, and I'd be lying if I said I wasn't a little nervous about it this time around.I can't say enough about their thoroughness, communication, talent, and quality. It all blew me out of the water.

Are there any areas for improvement or something they could have done differently?

The only improvement area would have been communication at the onset of the project. Not with the actual project/design team, but with the owner of the firm himself. There was some miscommunication about approach and I feel it could have been avoided. However, the end result of the project was phenomenal and we are just very pleased with the process.

BACKGROUND

Introduce your business and what you do there.

We manufacture premium teas, and I’m the minister of digital experience. I manage third-party marketplaces, but I also have quite a bit of involvement in our digital presence, which includes the management of our e-commerce and blog sites. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LLT Group?

We had an existing blog site that we had been managing for over 12 years. As a result, we hired LLT Group to completely build a new blog site that would serve as an educational resource for our customers if they wanted to know more about our products.

SOLUTION

What was the scope of their involvement?

LLT Group designed and developed our new blog site. They also provided new content for our platform. Their lead developer did some integration work in order to produce some of the site's functional pieces and backend code. We’re currently sorting out the scope and details of our new project with them.

What is the team composition?

We’re working with Rahul (Agency Principal), a project manager, a sales manager, a lead developer, and a lead designer.

How did you come to work with LLT Group?

LLT Group was referred to us.

How much have you invested with them?

We’ve spent $50,000–$100,000.

What is the status of this engagement?

Our ongoing partnership began in May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

LLT Group has been able to create a top-of-the-line website, and they’ve been able to capture the essence of our brand into their design work. We’ve seen a substantial improvement in our new blog as compared to our old site, and we’ve gained increased traffic on our platform. Since the performance of our site has significantly improved, our customers have a positive impression of our platform.

How did LLT Group perform from a project management standpoint?

Their project management is fantastic, and their team is committed. We have scheduled weekly meetings, and every deliverable is communicated well. We communicate through text, phone calls, and email, but 90% of the time, we see each other through Google Meet.

We have a project manager that oversees the day-to-day tasks we need to accomplish and ensures that there’s seamless communication between our teams. Although we had a pretty rigid timeline with our website, the team has been able to quickly finish the project and has managed to stay a little bit under budget.

What did you find most impressive about them?

Their design team is top-notch. On top of that, Rahul is fantastic to work with, and he’s very hands-on with our project. 

Are there any areas they could improve?

No, I don’t have anything negative to say about their services. We’ve had a good experience with them.

Do you have any advice for potential customers?

Embrace their process, and don’t try to reinvent the wheel because they’re experts in their field for a reason. If you do that, you’ll be satisfied with the outcome.