Lilo Social

BACKGROUND

Introduce your business and what you do there.

I'm the director of production at a global media company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lilo Social?

We needed services for production, web development, and design. 

SOLUTION

What was the scope of their involvement?

Lilo Social produced and developed multiple sponsor activations for an event. 

They produced a dynamic word cloud web page where users could enter a word, and the page would aggregate it into a word cloud based on how many times it was entered. They also created a digital nomination wall with dynamic text for an event, and they produced another standalone content page for one of our sponsors. 

These were three separate projects all under one scope for this event. They were custom web development projects, so they weren't really developed on a platform.

What is the team composition?

I worked with two people from Lilo Social. One of them was a project manager, and the other was the CEO. I interfaced mainly with the CEO.

How did you come to work with Lilo Social?

I was referred to them by a former colleague. I chose them over other partners because they were very much eager to take on the work. They were flexible on pricing and very fast to respond.

What is the status of this engagement?

We worked with them from October–December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everything that they produced was very well-received and performed very well with the attendees of our virtual event.

How did Lilo Social perform from a project management standpoint?

They were great to work with. 

What did you find most impressive about them?

I found their creativity and responsiveness most impressive. 

Are there any areas they could improve?

No, there aren’t. Lilo Social is very collaborative and great to work with, and I'll absolutely work with them again. They were great.

BACKGROUND

Introduce your business and what you do there.

I’m a senior marketing manager at Cambridge Savings Bank. We’re a five-billion-dollar mutual bank with 17 branch locations. We focus on retail, small business, and commercial banking. I’m part of the marketing department with seven people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lilo Social?

We initially had a partner we were working with on video content. He referred us to Lilo Social for social media management, digital advertising, and Google search campaigns.

We decided to give them a try on a campaign by campaign basis. We were very satisfied with their knowledge and the collaboration, so we transferred our business from an existing digital partner fully over to Lilo Social to manage.

SOLUTION

What was the scope of their involvement?

Lilo Social began managing all of our digital strategies through Google Ads, paid search, SEO, and paid social strategy. We’ve worked with them on landing pages and email campaigns as well.

This past year, we’ve contracted them for a larger initiative for our bank’s sub-brand through campaign management, digital strategy, and web development. They’re currently designing the new platform and assisting with analytics. A couple of years ago, their team also did all of our executive team’s headshots.

What is the team composition?

We have a close relationship with Zac (Chief Creative Officer) and Bobby (CEO). We work closely with Bobby on digital strategy and implementation. We then work with Zac from a creative standpoint. We work with Ashely (Social Strategist) on copywriting, and we also communicate with someone on the web development side.

How did you come to work with Lilo Social?

It was through that referral.

How much have you invested with them?

We’ve spent over $250,000.

What is the status of this engagement?

We’ve been working with them since April 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After three or four projects together, we transferred all of our business to Lilo Social. We’ve only increased our work with them over the past two years.

For each campaign, we track analytics and reporting. What I can say is that we’ve seen an uptick in all of our activity across the business lines that they’ve helped support. One of our more recent campaigns was a small business initiative, and I think we increased our sales by over 50% over the last year. It was a digitally-focused campaign, so I would say a lot of that success involved Lilo Social.

How did Lilo Social perform from a project management standpoint?

From a project management standpoint, they’re very organized. They’ve been great with follow-up and follow-through. Recently, there have been a few hiccups with one of our projects because there are a lot of moving parts and they’re a small team.

There have been a few instances where schedules have had to be pushed back due to us needing more resources. Overall, we’ve been extremely happy working with them for the past few years. They’ve become an extension of our team, which is what we need as a smaller organization. I feel like we are their only client because of the undivided attention they give us.

What did you find most impressive about them?

Bobby is one of the smartest people I’ve worked with from a strategic standpoint. He’s very knowledgeable and extremely impressive. Not only has he presented to our board of directors, but he’s very well-versed in his thought process. The best part of working with them is that they’re constantly monitoring our performance and looking for ways to optimize, which is important in a fast-paced digital world.

Are there any areas they could improve?

Lilo Social has a strong digital strategy team, but there are areas that we don’t find them to be as strong is – like content development. I found that they’re much stronger in the strategy space. They could hire stronger creative team members, but there have been times where we’ve had to go back to the drawing board in that area.

Do you have any advice for potential customers?

To get the most out of the Lilo Social team, utilize them for strategic, digital campaigns. They’re experts in their space, and that’s where their strength is.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager for a sporting goods company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Lilo Social?

I hired them for multiple social media projects.

SOLUTION

What was the scope of their involvement?

The first time we worked together, they built an interactive digital experience to supplement an active social media campaign we were running. The platform that they built allowed people to vote for a campaign. It included lots of video footage to increase engagement. 

We also worked with them to develop a lens for Snapchat. Most recently, we developed mobile video games tied back to our hockey products. 

What is the team composition?

I worked directly with two people: Bobby (CEO) and Zac (CCO). However, there were several people working behind the scenes including a designer, developer, and strategist.

How did you come to work with Lilo Social?

I’d done some work with them at my previous job. They’re at the forefront of creating interactive digital marketing experiences. 

How much have you invested with them? 

I think we’ve spent about $50,000. 

What is the status of this engagement?

We started working together in November 2018. We don’t have any campaigns with them right now, but we’re always looking for ways to include them in the future. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We tracked our engagement metrics and data capture. We saw that users were really engaged with the experiences they created in comparison to traditional marketing campaign methods like videos. One of our recent campaigns with them is up for an award for Ad of the Year. 

How did Lilo Social perform from a project management standpoint?

They overdeliver. Their team is passionate, and we also had strong communication. It was easy to collaborate with them and request changes as needed. They were very open and honest. We never had issues with meeting deadlines. 

What did you find most impressive about them?

They’re doing things that nobody else can do. Lilo Social offers unique solutions. They’re willing to think outside of the box. The ideas they come up with are innovative – they’re not cookie cutter. 

Are there any areas they could improve?

It’s hard to say because they’ve always exceeded our standards. 

Do you have any advice for potential customers? 

Be open-minded and work together to brainstorm ideas. Get their team thinking about how to bring your campaign to life and drive success. They always come up with ideas that we hadn’t thought of before. 

BACKGROUND

Please describe your company and position.

 I am the Brand Marketing Manager of a skincare brand.

Describe what your company does in a single sentence.

We are a high-tech skincare brand delivering targeted, dermatologist-approved formulas to your face. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lilo Social to accomplish?

• Paid Ads
• DTC Revenue

SOLUTION

How did you find Lilo Social?

Referral

Why did you select Lilo Social over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from Lilo Social were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lilo runs our paid ads, which directly focuses on our DTC goals. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reaching out DTC monthly goals 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lilo is fantastic at project managing and following up with us on actions items. 

What was your primary form of communication with Lilo Social?

Virtual Meeting

What did you find most impressive or unique about this company?

They are very quick and flexible when coming back to us about what's working, what we need to do to be successful, and suggestions on how we can improve/pivot. 

Are there any areas for improvement or something Lilo Social could have done differently?

Creative wise, we could be a bit more on brand but I think we are getting to a better place!

BACKGROUND

Please describe your company and position.

I am the e-commerce Manager of DynaVap

Describe what your company does in a single sentence.

We manufacture and sell aromatherapy devices, parts, and accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lilo Social to accomplish?

• More professional looking email marketing
• Increase Retail Revenue

SOLUTION

How did you find Lilo Social?

Referral

Why did you select Lilo Social over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Lilo Social were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lilo Social was charged with creating email marketing and some ecommerce marketing assets for our brand every month, focusing on campaigns and updating our flows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our percentage of purchasers from email marketing went up over 25%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive and always met deadlines, especially when we were behind, they went above and beyond in getting our emails completed.

What was your primary form of communication with Lilo Social?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There seems to be genuine happiness when they see success from our collaborative projects. They care and that shows in their work.

Are there any areas for improvement or something Lilo Social could have done differently?

They did a nice job learning our product, which can be a bit confusing.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Karma Water

Describe what your company does in a single sentence.

Manufacturer of functional, enhanced beverages

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tequila Sunrise to accomplish?

• Audit and Optimize Overall Email Marketing Strategy
• Create & Advise on Customer Journey Automation Emails
• Increase DTC Sales through Email Marketing

SOLUTION

How did you find Tequila Sunrise?

Cold Email

Why did you select Tequila Sunrise over others?

• Pricing fit our budget
• Good value for cost
• Quality Content

How many teammates from Tequila Sunrise were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Monthly email campaigns
• email strategy audit
• custom branded template
• list growth management
• campaign content calendar
• subject line testing
• deliverability management
• email growth reporting
• pop-up CRO testing, 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in owned revenue via email
• increased email deliveries
• healthy open rates
• healthy click rates
• healthy conversion rates
• good AOV

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Tequila Sunrise team always delivers on time. They've been great to work with and quick to make any requested edits or design changes. We have monthly scheduled calls, but email weekly.

What was your primary form of communication with Tequila Sunrise?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ability to understand our brand voice and apply it to original content and designs.

Are there any areas for improvement or something Tequila Sunrise could have done differently?

Occasional / rare typos that my team catches

BACKGROUND

Please describe your company and position.

I am the Marketing coordination of Jolene's Tea House

Describe what your company does in a single sentence.

Jolene's Tea House create unique organic tea blend and share the genuine experience of tea. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tequila Sunrise to accomplish?

• Creation of flow email campaign
• Management and creation of our monthly campaigns

SOLUTION

How did you find Tequila Sunrise?

Referral

Why did you select Tequila Sunrise over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Tequila Sunrise were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Creation and execution of email flows and segmentation of our customer lists. (welcome series, cross-sell, abandonment cart, win-back...)
• Monthly calendar 
• 4 email campaigns/month
• Management and monthly meeting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We are able to see an increase of our online revenue months after months. The revenue generate through email campaigns is superior at 50%. 
• The CTR is superior at 2.5%. The conversion rate is superior at 3.5%.
• Plus, the communication with the team is clear, professionnal and enjoyable. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All emails have been sent on time. 

What was your primary form of communication with Tequila Sunrise?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• The project management and support. 
• Prompt response to our requests. 
• And, results are definetely here! 

Are there any areas for improvement or something Tequila Sunrise could have done differently?

There is progress month after month! 

BACKGROUND

Please describe your company and position.

I am the Director of a healthcare company 

Describe what your company does in a single sentence.

Health Food store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tequila Sunrise to accomplish?

• New newsletter revamp

SOLUTION

How did you find Tequila Sunrise?

Online Search

Why did you select Tequila Sunrise over others?

• High ratings
• Good value for cost

How many teammates from Tequila Sunrise were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• New newsletter

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Good followup

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes really professional

What was your primary form of communication with Tequila Sunrise?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their good process and quality content.

Are there any areas for improvement or something Tequila Sunrise could have done differently?

note that im aware

BACKGROUND

Please describe your company and position.

 I am the Head of Brand of a consumer products company 

Describe what your company does in a single sentence.

We sell functional mushroom supplements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tequila Sunrise to accomplish?

• Build Out Email Flows
• Build Out Monthly Email Campaigns
• Create Klaviyo Email Templates

SOLUTION

How did you find Tequila Sunrise?

• Online Search

Why did you select Tequila Sunrise over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Tequila Sunrise were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Email Strategy
• Branded Template
• List Growth Management
• Campaign Content Calendar
• Subject List Testing
• Deliverability Management
• Email Growth Reporting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved List Engagment (Open rates & CTR) & Conversion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes - they delivered great project management.

What was your primary form of communication with Tequila Sunrise?

• Email or Messaging App

What did you find most impressive or unique about this company?

Communication.

Are there any areas for improvement or something Tequila Sunrise could have done differently?

The designs fell flat towards the end of the engagment. But overall we were still happy with what they did.

BACKGROUND

Please describe your company and position.

I am the CVO of Anne Mulaire

Describe what your company does in a single sentence.

Sustainable Fashion Brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tequila Sunrise to accomplish?

• Email marketing

SOLUTION

How did you find Tequila Sunrise?

Online Search

Why did you select Tequila Sunrise over others?

Great culture fit

How many teammates from Tequila Sunrise were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• design and set up email campaigns and flows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Email marketing revenue
• AOV
• Customer acquisition

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time, communicative, open minded, and accommodating.

What was your primary form of communication with Tequila Sunrise?

Email or Messaging App

What did you find most impressive or unique about this company?

I’m impressed with their communication, flexibility, and teamwork.

Are there any areas for improvement or something Tequila Sunrise could have done differently?

Nothing to date.