Lexis Solutions

BACKGROUND

Please describe your company and position.

I am the Head of Product of ReviewHero

Describe what your company does in a single sentence.

ReviewHero helps businesses improve their online reputation by boosting customer reviews and managing feedback across multiple platforms, with the goal of attracting more customers, increasing trust and improving search engine rankings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lexis Solutions to accomplish?

• Create seo-optimized public company listings at scale
• Create customer review flow (including video reviews)
• Create client-facing app to monitor, respond to, remove, and market customer reviews
• Integrate AI at various points in the app and public pages

SOLUTION

How did you find Lexis Solutions?

Referral

Why did you select Lexis Solutions over others?

• High ratings
• Great culture fit
• Great communication skills

How many teammates from Lexis Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Lexis Solutions to help us build a competitor to major reputation management platforms like Birdeye, Reviews.io, and Trustmary, with a focus on SMEs in Germany. Our goal was to create a software solution that automates reputation improvement for businesses, requiring minimal effort from business owners.

Lexis Solutions was tasked with building company listing pages at scale, featuring aggregated customer reviews from multiple sources such as Google, Trustpilot, and Facebook. To date, we've published over 200,000 listing pages, generating more than 50,000 unique visitors each month. Businesses can claim their listings for free, after which we aim to upsell our software.

The core features of our software product, which align with the deliverables set out for Lexis Solutions, include:

• Review Monitoring: Our platform allows customers to monitor reviews from 20+ sites, automatically scanning them at regular intervals. 
• Review Insights: AI-generated insights on customer reviews and outlining of improvement levers.
• Review Responses: With our AI responses feature, our customers can auto-generate review responses, ensuring consistency in tone and style based on their previous replies.
• Review Campaigns: Businesses can easily invite customers to leave reviews on their chosen platforms. Our software simplifies the process by allowing reviewers to input a few keywords, which are then expanded into full reviews with the help of AI. Lexis Solutions also developed cross-device functionality for collecting video testimonials.
• Review Removals: We integrated with an external service provider to help customers dispute unfair reviews on platforms like Google.
• Review Marketing: Businesses can easily add review badges and widgets to their websites, and update their public company listings to improve visibility.
• Automation: Our platform automates the entire process of generating reviews, responding to them, disputing negative feedback, and marketing reviews on company websites.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Over 50.000 monthly unique visitors to our more than 200.000 public listing pages
• Over 20.000 reviews collected to date for our customers
• Scanned more than 10 million customer reviews across 20+ review sites
• Over 500 customers across different pricing bundles

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lexis Solutions consistently delivered all major milestones ahead of schedule, demonstrating their strong organizational skills and commitment to timely execution. Their flexibility was key to our project’s success. As an early-stage business, we frequently had to shift priorities, adjust features based on customer feedback, and handle urgent, ad-hoc matters.

Lexis Solutions adapted seamlessly to all these changes, accommodating our evolving needs without any issues. One of the standout qualities of Lexis Solutions is their strong business acumen. Unlike many other developer teams we’ve worked with in the past, where deliverables were executed without considering broader business goals, Lexis Solutions engaged with us on a deeper level.

We didn’t just have technical discussions—we also explored which features or updates would deliver the most value to our customers. This strategic approach set them apart from other developers we’ve collaborated with.

What was your primary form of communication with Lexis Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Lexis Solutions was two things, one of which I've mentioned in the previous question:

• Strong communication skills: Their ability to explain complex technical concepts in clear, easy-to-understand language made the collaboration smooth and efficient, even with our non-technical coworkers. 
• Business acumen: Lexis Solutions took the time to understand our business goals and helped us prioritize features that would bring the most value to our customers. Their thoughtful, strategic approach really sets them apart from other teams we’ve worked with.

Are there any areas for improvement or something Lexis Solutions could have done differently?

Nothing that comes to mind!

BACKGROUND

Please describe your company and position.

I am the Radiation oncologist of a healthcare company.

Describe what your company does in a single sentence.

I provide individualized and comprehensive radiation therapy treatments for various types of malignant diseases, ensuring both medical and emotional support for his patients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lexis Solutions to accomplish?

• Streamline scheduling
• Establish online presence

SOLUTION

How did you find Lexis Solutions?

• Online Search
• Clutch Site

Why did you select Lexis Solutions over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Lexis Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involves developing a personalized software solution. This includes creating a landing page, a scheduling system integrated with hospital systems, and a patient management system. Key deliverables are: 

• understanding specific requirements
• designing a user-friendly interface
• building and coding the software
• thorough testing
• setting up the system
• providing training and detailed instructions
• offering support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased website traffic: increased number of visitors to the landing page, indicating higher visibility and interest.
• Enhanced Patient Management: streamlined patient data handling, leading to quicker access to patient information and improved patient care.
• Operational Efficiency: reduction in administrative workload and improved workflow within the practice.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management for the software development was very efficient. Deliverables were consistently met on time, adhering to the project schedule. The team was responsive and ensured clear communication all the way through.

What was your primary form of communication with Lexis Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed by their ability to seamlessly integrate complex systems into a user-friendly interface. Also very happy with the commitment to deeply understanding of the project requirements.

Are there any areas for improvement or something Lexis Solutions could have done differently?

I can’t think of any specific areas for improvement

BACKGROUND

Please describe your company and position.

I am the Karate Instructor of Karate Club Enso

Describe what your company does in a single sentence.

A Goju-Ryu Karate club that is dedicated to fostering martial arts skills and discipline in a supportive and community-focused environment for both children and adults.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lexis Solutions to accomplish?

• Site development
• Custom CMS
• Digitalization of Processes

SOLUTION

How did you find Lexis Solutions?

Clutch Site

Why did you select Lexis Solutions over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from Lexis Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for our custom software project included several key deliverables aimed at enhancing management efficiency and member experience at our karate club. This included:

• the development of a member registration and management module for handling sign-ups, profile updates, and renewals with data import/export capabilities; 
• a dynamic class scheduling system that allows members to register for classes and receive automatic updates; 
• integrated financial management tools for processing fees and generating reports;
• a comprehensive analytics dashboard to monitor performance; and robust security to protect sensitive data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The efficiency in our administrative operations improved dramatically, with a reduction of approximately 40% in time spent on membership management and class scheduling due to automation. This allowed our staff to redirect their efforts towards service improvement. Our member engagement saw an increase by a 30% in class attendance after switching to our new CMS.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lexis Solutions managed the project exceptionally well, consistently delivering on time. They were highly responsive to our needs, adapting to changes and providing solutions whenever issues arose.

What was your primary form of communication with Lexis Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What I found most impressive about Lexis Solutions was their commitment to understanding our specific needs as a karate club and their ability to tailor the software precisely to those requirements. Additionally, their exceptional service and responsiveness ensured that any concerns were addressed in a timely manner, making the entire process seamless and highly effective.

Are there any areas for improvement or something Lexis Solutions could have done differently?

Lexis Solutions delivered a product that not only met but exceeded our expectations. Although the price could have been a bit more competitive, the quality of the work and the tangible improvements it brought to our club justify the expense. Overall, the value added by this project has been undeniable.

BACKGROUND

Please describe your company and position.

I am the Attorney-at-law / Junior Partner of Milanova&Partners Law Firm

Describe what your company does in a single sentence.

We provide legal guidance mainly on corporate and commercial law, litigation, arbitration, debt collection, real estate, labor law, and tax.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lexis Solutions to accomplish?

• We aimed to create a comprehensive web platform that catered to different user roles, integrated CRM, provided searchable public databases, and had a highly optimized SEO strategy.

SOLUTION

How did you find Lexis Solutions?

• Online Search
• Referral
• Clutch Site
• Other

Why did you select Lexis Solutions over others?

• High ratings
• Great culture fit
• Good value for cost
• Expertise in custom software development

How many teammates from Lexis Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Lexis Solutions was tasked with developing a multifaceted web-based platform to cater to various user roles, with features like search functionality, CRM integration, and subscription-based access. 

The project was completed using front-end technologies such as React, Next.js, and TailwindCSS, while the back-end was developed using Node.js, GraphQL, Prisma, PostgreSQL, Contentful, and Elasticsearch. Third-party integrations included Hubspot, Google Analytics, and Intercom. The result was a robust platform that attracted diverse users like lawyers, business owners, and accountants, and started generating revenue through the subscription model.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to a significant increase in user engagement and improved search functionality on our platform. The higher visibility on search engines and insightful custom analytics have positively impacted our business, exceeding our goals and enhancing our user experience. Additionally, the platform's appeal to various users like lawyers, business owners, and accountants has not only diversified our user base but also converted some of the users to paid ones

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They ensured that all stakeholders were always on the same page. They kept us informed about each stage of development and were proactive in addressing any queries or concerns. The project manager contributed to a seamless flow of information and a harmonious working relationship. They stuck to their deadlines perfectly, delivering everything right on time. This organized way of working made the whole project run smoothly, and it gave us confidence and satisfaction from start to finish.

What was your primary form of communication with Lexis Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We’ve worked with several developers, but Lexis Solutions is the only partner that does what they say they’ll do. Their commitment to their promises, coupled with their innovation and attention to detail, truly set them apart from others in the field.

Are there any areas for improvement or something Lexis Solutions could have done differently?

I found their performance exceptional and can't pinpoint any areas for improvement.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an investment advising company. I have multiple websites where I do investments, advising, and website traffic advising. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lexis Solutions?

I needed Lexis Solutions to provide automation services for one of my websites. 

SOLUTION

What was the scope of their involvement?

Lexis Solutions provided content generation, automated content generation, and automated posting on my website. It’s a WordPress website using ChatGPT. Prior to starting, I provided them with a written document of my requirements. 

What is the team composition? 

I worked with two people. 

How did you come to work with Lexis Solutions?

I found them online.

How much have you invested with them?

The project cost $1,200.

What is the status of this engagement?

We worked together between June–July 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team did an amazing job creating automated posts using AI-written articles. They had a very positive impact on my business. Lexis Solutions fully met my expectations. 

How did Lexis Solutions perform from a project management standpoint?

Lexis Solutions delivered on time and on budget. 

What did you find most impressive about them?

I was impressed with their fair pricing. 

Are there any areas they could improve?

No, there’s nothing I’d have them improve. 

Do you have any advice for potential customers?

Make sure you state your project requirements and expectations upfront so they can give you a proper quote. 

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Whilli

Describe what your company does in a single sentence.

Automotive startup with focus on car products and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lexis Solutions to accomplish?

We hired Lexis Solutions with the primary objective of conducting comprehensive market research in the automotive service industry in Bulgaria. Our goals were to identify potential clients such as mechanics, spare part dealers, and vehicle inspection garages (MOT test stations) and to gain insights into our competition.

We sought their expertise in data scraping and analysis to gather a detailed understanding of the market landscape and identify strategic opportunities for our phone app, which offers various services for car owners, including a centralized platform for managing licensing and other cars’ legal or maintenance work.

SOLUTION

How did you find Lexis Solutions?

Referral

Why did you select Lexis Solutions over others?

• High ratings
• Pricing fit our budget
• Company values aligned

What was the size of Lexis Solutions’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Lexis Solutions involved helping us conduct extensive market research in the automotive service industry, with their focus being on data scraping and analysis. The key deliverable was the business data collection they compiled for us. Lexis Solutions was tasked with gathering comprehensive data on relevant businesses in the country and classifying it by multiple metrics.

We were unsure how to guarantee the accuracy of the data we got, and we gladly learned from them that they could reliably extract it from Google Maps. This was enough of a mark of quality for us, and they proceeded with the scraping. In the end, we did multiple iterations of data scraping to identify what we really needed and filter out to keep the data as lean and relevant as possible.

With the end list of business data, we also scraped each business’s user reviews. The developer from Lexis Solutions helped us also classify it by the following criteria: region, town, neighborhood, business category, review score, number of reviews, business offices

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In general, because of the relatively limited scope of the project, we had 2 measurable outcomes that guided us forward:

• Complete Data Set: The collected data after multiple iterations of scraping on a large number of relevant businesses in the country.
• Client Segmentation: Based on the collected data, Lexis Solutions effectively segmented potential clients into specific categories, enabling us to prioritize our marketing efforts and tailor our messaging for each segment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lexis Solutions' project management was generally effective, ensuring the successful completion of the requirements. They dedicated one expert with whom we continued our day-to-day communication. He was able to deliver items on time and was highly responsive to our needs throughout the engagement.

What was your primary form of communication with Lexis Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by their customer-centric approach. Lexis Solutions maintained a consistent contact throughout the project, ensuring our objectives were clearly understood and prioritized. They were always available to address our questions and concerns and provided practical support.

Rather than adopting a one-size-fits-all approach, Lexis Solutions tailored their data collection and analysis strategies to align with our specific goals and industry context. This customized approach resulted in more targeted and actionable insights that have been instrumental in refining our business strategy.

Are there any areas for improvement or something Lexis Solutions could have done differently?

While Lexis Solutions delivered great results and support throughout the project, there are a couple of areas where they could potentially improve in future engagements:

• Data Visualization: While the data analysis and insights were of high quality, incorporating more data visualization elements such as graphs, charts, and infographics in their reports would have made the information more accessible and easier to understand for stakeholders not deeply involved in the study.
• Training and Knowledge Transfer: Lexis Solutions could have offered a training session or provided additional resources to help our team better understand the data scraping and analysis techniques used in the project. This would enable us to utilize the data collected more effectively and make informed decisions in the future.

Despite these areas for improvement, Lexis Solutions' overall performance was impressive, and their expertise significantly contributed to the success of our market research project. We would gladly work with them again and recommend their services to others.

BACKGROUND

I'm a non-executive director at a company providing remote navigation audit and support to the merchant shipping industry.

OPPORTUNITY / CHALLENGE

To or what projects/services did your company hire Lexis Solutions, and what were your goals?

A project to design and build a portal for clients to login and view data collected from audits of their vessels, as well as to compare that data with anonomised benchmark values calculated from a pool of multiple clients' data.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor impressed with their enthusiasm for the project and proposed timeline, which aligned with our business need.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project involved identifying the framework for a database, building that database, building a data entry mechanism, generating statistics from the data, building an interface to display the statistics and providing a login page for clients and admin users.

How many people from the vendor's team worked with you, and what were their positions?

We had regular contact with a single point of contact who was the lead for the vendor.  He was able to coordinate repsonse to queries and involve other team members as necessary.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The vendor worked with us to refine the outcomes as project evolved.  The final product met all our objectives.

Describe their project management style, including communication tools and timeliness.

Communication was primarily by email with regular video calls.  Response to email was always with 24 hours and video calls were always hosted at a time to suit us.  Communciation with the vendor was excellent in all regards.

What did you find most impressive or unique about this company?

We were impressed with the vendor's willingness to understand not just our data presentation needs but also the nature of our business.  The vendor was keen to suggest modifications to our original vision and possible future expansion of the product based on their experience of developing similar products, which could be of significant interest to us.

Are there any areas for improvement or something they could have done differently?

Overall we were impressed with the level of communication, willingness to adapt and flexibility in working to our timeline.

BACKGROUND

Please describe your company and your position there.

I work as an art-director, designing websites, koncept-development, identies and creating marketing material for my clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lexis Solutions, and what were your goals?

I hired Lexis Solution to take my approved design and create a usable wordpress template for me, so I could build pages with my client.

SOLUTION

How did you select this vendor and what were the deciding factors?

A good friend and former workbuddy told me to use these guys, so I chose them, also to see how they did, and if I could use them on bigger projects in the future.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I did a project description, prepared all the design-files in .Sketch and delivered all screens that needed to be created in wordpress. We had a briefing meeting, where I went through everything. Within a short time the dev. created all the pages, following the design thoroughly, and made a walkthrough with me on the flow and animations while briefing me up on how to use the modules and elements, so I could create extra pages with my client. A well done delivery.

How many people from the vendor's team worked with you, and what were their positions?

Since it was a small project, I only worked with a PM and a DEV. It worked perfect, since this project didn´t require a whole bunch of people.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our customer was very satisfied with the outcome. This website had to play together with their new visual identity we have been working on, and then they had to be able to build on the pages themselves.

Describe their project management style, including communication tools and timeliness.

Direct contact through Whatsapp, on a weekly basis ... worked perfect for kind of project.

What did you find most impressive or unique about this company?

A fast and professional delivery with a Wordpress theme, easy to work with and to create the content ourselves.

Are there any areas for improvement or something they could have done differently?

Floating soft launch made it work fine, since we, while publishing and learning the works around the modules, minor bugs was fixed on the run.

BACKGROUND

Please describe your company and your position there.

CEO of FranceVerif.fr , an AI based tool predicting scams and protecting consumers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lexis Solutions, and what were your goals?

We needed a company to support our mobile app revamp as we had a limited bandwidth to do it with our current team, so we searched for a good candidate to compliment our team and provide mobile app developers quickly

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a few important factors for selecting, 2 key ones being lead time and pricing, Lexis made a great proposal on both points, we then ran a proof-of-concept with a few shortlisted company and Lexis provided the best results so we selected them to lead this project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

the main project was the launch of the v2 of our mobile app which was quite an important and complex project, our mobile app has a lot of moving parts as well as many users, so we needed to make significant changes to the app without breaking the actual logic for users. Key deliverables were new iOS and Android app, with 4 key features each (security scanning, price comparison, coupons/cashback, user authentication)

How many resources from the vendor's team worked with you, and what were their positions?

we had 2 developers and 1 qa from Lexis working on this project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

in a little under 3 months Lexis delivered great and functioning new apps, there were very few bugs in the builds they prepared and when discovered it was fixed quickly, our users have been happy with the new version

Describe their project management style, including communication tools and timeliness.

very reactive and available, they adjusted to our project management style and used our PM tool (clickup) as well as integrated into our slack for faster exchanges with me and our main dev team. Communication was super fluid and deadlines were respected, even when it required extra efforts to publish things on time, they were always ready to help.

What did you find most impressive or unique about this company?

We were impressed with their good communication, short lead time, and quality of the deliverables.

Are there any areas for improvement or something they could have done differently?

honestly everything went great and we were thrilled with the cooperation, we would rework with Lexis with pleasure when the need arises again