LanternSol

BACKGROUND

Please describe your company and position.

I am the Marketing and eCommerce of Soko & Co

Describe what your company does in a single sentence.

Soko is the Swahili word for market; a vibrant and exciting place with a range of goods for every use. Soko & Co is very much the same, with a home storage and organisation solution for every room in the house. Whether you are looking for a product with a stylish flair or maximum functionality, we have something for everyone.

And with almost 20 years of experience in the world of storage, we know which products work and how to help you get the most out of your space. We have three retail stores in the Perth metro area, and offer nationwide shipping on all products via our easy-to-use online store. No matter where you live in Australia, Soko & Co has thousands of high-quality, long-lasting organisation products available.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LanternSol to accomplish?

• Add a search Bar

SOLUTION

How did you find LanternSol?

Online Search

Why did you select LanternSol over others?

Referred to me

How many teammates from LanternSol were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Add a search bar at the header of the website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The succession of the project was simple so there was no measureable outcome besides adding in the search bar

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did, they finished the project and everything else.

What was your primary form of communication with LanternSol?

Email or Messaging App

What did you find most impressive or unique about this company?

You have talented individuals freelancing

Are there any areas for improvement or something LanternSol could have done differently?

Nope he was perfect

BACKGROUND

Please describe your company and your position there.

The Tib Bar Guy - Elevate your training with The Tib Bar Guy Equipment Today! Perfect for ATG Knees Over Toes Training, Home & Commercial Gyms! We design and manufacture equipment to improve your mobility and health. David - CoFounder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LanternSol, and what were your goals?

We started our company using the Wix platform which was enough to get the gears turning but quickly after launching our business demanded more.

SOLUTION

How did you select this vendor and what were the deciding factors?

We needed a website that would grow with us and we made the decision to move to Shopify. After trying to build the website myself I found out I wasn't capable off building what I envisioned. We found Jay and his team at LanternSol and quickly found out they were the ones. He is expert level in his field and can do anything you need to make your website perfect.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was building a fitness equipment company website from the ground up. From the fonts to the color scheme no detail was to small, it was all hands on deck to build an amazing website for our customers.

How many people from the vendor's team worked with you, and what were their positions?

I mainly worked with Jay at LanternSol, he was the main point of contact for the website build.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Yes, our website loads so much faster, our customers are giving us awesome feedback and I expect out average order value to increase with better apps and processes built into the website.

Describe their project management style, including communication tools and timeliness.

We used a software called markup.io to go back and forth on website updates and changes. The software was cool and worked great.

What did you find most impressive or unique about this company?

They have a ton of experience in the fitness industry which was super helpful while building the site.

Are there any areas for improvement or something they could have done differently?

Every request we made was completed and if they thought it could be done better they would tell us and explain the reason why they think it should be done this way. The customer is not always right when it comes to website development, take the experts advice.

BACKGROUND

Please describe your company and your position there.

I am the customer service and market fulfillment manager for an organic functional beverage company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LanternSol, and what were your goals?

CRO audit and website improvements for CRO.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected LanternSol through Shopify Experts and the deciding factors were their high rating on Shopify Experts, affordable rates, and quick responses to our questions prior to hiring them to complete the requested work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

LanternSol completed a CRO audit of our Shopify site which took about a week to complete following payment of the invoice. Upon our request, we then scheduled a Zoom meeting to discuss the results of the CRO audit. The audit included recommendations for actions to take to improve our CRO, and we decided to move forward with LanternSol to complete the priority recommendations. All of this work was completed on Shopify using Shopify apps as needed.

How many people from the vendor's team worked with you, and what were their positions?

The owner, Jay was my point of contact, and he referenced his design team and development team throughout the process.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are continuing to work on the SEO on our end, but we are optimistic that the CRO will improve when we improve our SEO.

Describe their project management style, including communication tools and timeliness.

We communicated through Shopify Experts and email. The time frame of the project was communicated at the beginning of the project, and any questions or setbacks were promptly communicated. There was a delay due to technological restraints in one of the app addons, but the delay and the reason for it were communicated to us, and the restraints were resolved.

What did you find most impressive or unique about this company?

I appreciated their quick response time, and we had some issues with the site not displaying correctly in different sections of our site following the publication of the updates, and LanternSol continued to help us resolve the issues very quickly and efficiently.

Are there any areas for improvement or something they could have done differently?

The work we hired LanternSol to complete required apps added on to our site, and I would've liked to understand beforehand what apps were required and how much the monthly subscription would be for each app as opposed to finding out as the work was being completed in real time. The apps made a difference and improved the aesthetics of our site, but for accounting purposes, I would have liked to understand the additional cost for the apps from the beginning.

BACKGROUND

Please describe your company and your position there.

We are an e-commerce store on Shopify platform. We have a vast skip selection and complicated variant structure. I am responsible for content management and advertising decisions

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LanternSol, and what were your goals?

LanternSol was hired initially for a very small project to outline the times. It was clear this company was far more advanced and we soon added on to the scope of the project. We are currently working with them on SCO, paper quick, troubleshooting, and advanced projects for web design

SOLUTION

How did you select this vendor and what were the deciding factors?

We Chose this company based on their fast response times, honest opinions and excellent reviews

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the work varied from one ‘project to the next But it’s fair to say that they were able to handle every task large or small and implement them in a timely manner.

How many people from the vendor's team worked with you, and what were their positions?

Seems he has a very tighten it company where personalized attention is readily available

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After implementing the changes created we immediately saw a decrease in the need for extensive customer support. One of the initiatives to improve the U.X resulted in a 4X return

Describe their project management style, including communication tools and timeliness.

My favorite part about working with this company was their flexibility in communication. Some companies are very strict in their platform however Jay was able to work with me over all types of communication so that I could reach him anytime of day or any device

What did you find most impressive or unique about this company?

The honesty and follow through our true standouts on this company.

Are there any areas for improvement or something they could have done differently?

I would not hesitate to recommend them to anyone with any project large or small. Clearly they are able to take on substantial projects and meet deadlines easily.

BACKGROUND

Please describe your company and your position there.

I am the owner of The Cave Collectables. The #1 Collectibles Destination in The World A Collection Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LanternSol, and what were your goals?

The development of our member portal.

SOLUTION

How did you select LanternSol and what were the deciding factors?

Through shopify support selecting the best possible expert. After consulting storetasker We decided on LanternSol & Jay did an amazing job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work was to develop a member portal that has a store credit feature and works in conjunction with the NFT sales app single. Gamification of the member portal and exclusive product areas was also a component.

Login log out / membership purchase leading to ability to create membership. No membership creation ability if membership is not purchased.

How many people from the LanternSol team worked with you, and what were their positions?

1.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Hard to put into words the amazing work that Jay has done for my project. Communication is key when developing a project that utilizes new age E commerce & Jay is a wonderful communicator. He does beautiful work and suggests little tricks that you may not even consider.

He works with you to build plans to achieve your goals. 10 out of 10 all around for this super star named Jay! LanternSol To The Moon 

Describe their project management style, including communication tools and timeliness.

Project managed was always outlined and discussed in detailed. Planned accordingly and held to timelines.

What did you find most impressive or unique about this company?

The team's communication skills and knowledge of blockchain technology are critical to the project's success.

Are there any areas for improvement or something they could have done differently?

None. Amazing team and job well done.

BACKGROUND

Please describe your company and your position there.

Dareth Colburn is an online store for specialized bridal accessories including jewelry, veils & headpieces. I am the marketing manager and oversee the website and customizations made.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LanternSol, and what were your goals?

We recently updated our storefront and wanted a more customized shopping experiences for our customers using filters. We wanted to implement filters that would help guide customers to navigate our site better.

SOLUTION

How did you select this vendor and what were the deciding factors?

We decided to go with LanternSol because of their reputation, responsiveness and reliability.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had custom filters added to each collection page to allow our customers to shop by components and product type.

How many people from the vendor's team worked with you, and what were their positions?

Jay, a developer worked with us and he was wonderful to do business with.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

FANTASTIC EXPERIENCE! Jay was so wonderful to work with. He was fast, efficient, asked great questions and delivered EXACTLY what we were looking for! He even provided documentation for upkeep after his design changes were completed (this was very easy to read and understand). I highly recommend working with Jay if you want something done right and in a timely manner. We will definitely be going back to him for all of our store's future customizations.

Describe their project management style, including communication tools and timeliness.

We communicated through email in a fast efficient manner. Everything was delivered within communicated timeframes.

What did you find most impressive or unique about this company?

Their ability to integrate directly within our e-commerce platform was satisfying to make this a seamless experience.

Are there any areas for improvement or something they could have done differently?

Nothing!

BACKGROUND

Please describe your company and your position there.

I am an owner at The Bloom Of Time floral design studio. We create floral arrangements for weddings, events, and everyday occasions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LanternSol?

We hired Jay for the big switch from Squarespace to Shopify, and he has been wonderful.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose to work with Jay because his experience lined up with our needs. He has a professional manner, a receptive listener, and is also a great communicator.

Describe the project in detail and walk through the stages of the project.

Jay took our content-heavy portfolio and large catalog of shop products from Squarespace to Shopify in a way that preserved our brand identity and site experience. He was very communicative throughout the process and helped us navigate unforeseen setbacks with a sense of urgency and purpose.

Although I don't know much about code, he was able to explain the site transfer process in basic terms and was very transparent about the scope of the project as a whole. Jay accommodated numerous requests for small changes and tweaks once our site was live and customers were able to give us feedback on the new experience.

We are continuing to work with Jay as he adds more features to our site and optimizes our Facebook and Instagram shopping integrations.

How many resources from the vendor's team worked with you, and what were their positions?

We worked directly with Jay on every aspect. He has some team behind the scenes that help him with certain tasks, but all communication has been through email or phone with Jay.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have heard positive feedback from customers, and encounter fewer headaches on our end when orders come through.

How effective was the workflow between your team and theirs?

Jay took the initiative to keep the project on schedule even when my team hit delays and took longer than expected to provide feedback. He followed up regularly and made sure that each task got done.

What did you find most impressive or unique about this company?

They have extensive web design and tech knowledge and they take the time to communicate patiently to us in a way that non-tech people can understand. They are very consistent in their work and you can tell that they take pride in getting something done right.

Are there any areas for improvement or something they could have done differently?

There were a few unforeseen obstacles in getting our site functioning optimally once we brought it live, but Jay was very punctual in correcting those issues as soon as possible and we are very happy with the end product.

BACKGROUND

Please describe your company and your position there.

I'm a consultant working with a brain health technology e-commerce company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LanternSol, and what were your goals?

Our brain health technology device requires the use of a app subscription for on-going use. We tapped Recharge to power the subscriptions but we needed design and development on our e-commerce storefront (powered by Shopify Plus) to create a custom product page the clearly outlined the purchase of the device + the app subscription options and added both products to cart without allowing the customer to purchase one without the other.

We needed it to be clear that both were required and easily understood what the customer was getting with their purchase. In addition to this, our devices were delayed in shipping from the manufacturer so we needed to integrate the Klaviyo Back in Stock flow to the custom product page so that customers could be notified when the device arrives without losing the fact that they will have purchase the subscription as well.

SOLUTION

How did you select this vendor and what were the deciding factors?

Jay and his team were actually recommended to us by Recharge because of his extensive work with the app and Shopify. His pricing is incredibly fair and he came recommended so it was a no-brainer for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided Jay with a requirements document detailing our needs, the requirements of how the data should be passed to the cart/checkout, and a very rough mockup of design ideas we had for how the PDP could look utilizing Recharge. For the Klaviyo Back in Stock, we provided the Klaviyo documentation and explained how we needed it to work. Jay came back to us with some questions in order to create a proper custom PDP design.

Once the design was approved, he implemented his design to exact specifications and very quickly. Becuase of the complexity of the request, we had a few rounds of feedback during testing to ensure the cart functionality behaved as expected but he was able to resolve any issues we found.

How many people from the vendor's team worked with you, and what were their positions?

We only worked with Jay who I believe is the head of the agency.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Jay delivered exactly what we were hoping for. Because of his designs and development work, our custom PDP is beautiful and functional which is all we could have asked for.

Describe their project management style, including communication tools and timeliness.

Because our project was on a very tight timeline and there were only two stakeholders involved we kept all our communication to a single email chain which I found to be perfectly fine. We were both able to track changes and feedback as well as have a paper trail of feedback and fixes.

What did you find most impressive or unique about this company?

Jay is professional, talented and most importantly delivers exactly what he promises. He is clearly a problem solver and works very quickly to turn tasks around.

Are there any areas for improvement or something they could have done differently?

Honestly, no. It was such a pleasant experience we have already gone back to him twice for more work.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of Petsmile, a veterinarian-grade oral care brand for cats and dogs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LanternSol?

We needed someone to update our Shopify website.

SOLUTION

What was the scope of their involvement?

LanternSol upgraded our Shopify site to the latest version. The team removed some elements that we weren’t using and made sure everything was up to date. They also updated our website’s theme.

What is the team composition?

We only worked with Jay (CEO).

How did you come to work with LanternSol?

Someone recommended them to us.

How much have you invested with them?

The project cost $4,000.

What is the status of this engagement?

We worked together in July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

LanternSol did a great job. They were very thorough and delivered a fully functioning website. 

How did LanternSol perform from a project management standpoint?

Their project management was perfect — they were on time and responsive. We communicated through Zoom and email.

What did you find most impressive about them?

We would hire them again — their services were high quality yet cost-effective. They were also really trustworthy.

Are there any areas they could improve?

There’s nothing they could’ve done better.

Do you have any advice for potential customers?

I highly recommend them.

BACKGROUND

Please describe your company and your position there.

I am the VP of Renaissance Properties NY, where we manage over 500,000 SF of Office space in NYC and South Florida

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire LanternSol?

The creation, design and continued maintenance of our sole website.

SOLUTION

How did you select LanternSol and what were the deciding factors?

I knew Jay, the founder, as a friend for many years and he surprised me with the quality and speed of his work. To take it one step further he best the other web developers bids by a decent amount.

Describe the project in detail and walk through the stages of the project.

Jay laid out the schedule from the onset in simple form. There were only a few stages to this project, I sent him examples of websites that we liked, he asked for us to fill in the custom blanks such as our company logo, colors, pictures, information, and function of the website. Jay did not take very long at all to put it altogether in beautiful form for us to make edits and give feedback for a couple more iterations until the final product was complete to great satisfaction ahead of schedule.

How many resources from the LanternSol team worked with you, and what were their positions?

Jay Neyer - web developer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

renaissancepropertiesny.com has attracted many new tenants and Jay makes it extremely easy to make changes when necessary.

How effective was the workflow between your team and theirs?

Perfect, Jay always replies promptly with a solution to any problem.

What did you find most impressive or unique about this company?

Their nimbleness has operated to demonstrate their commitment to delivering quality results at an affordable price.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.