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Exceptional UX Design For Enterprise Applications

4.8
7 reviews

Koru is a specialized Enterprise UX Design company. We partner with technology companies in B2B space to help them increase the ROI from their products through our expertise in UX.

Some of the core UX problems that we help our clients with include-

  • Migrating legacy systems
  • Building a product from scratch
  • UX overhaul and scaling of an existing product

Our methodology is scientifically driven by customized UX strategies that are crafted as per the needs and goals of the business. We engage as an extended design team to our clients that works seamlessly with their in-house/outsourced product teams. This gives our clients the elasticity to scale up and down as per the changes in their design needs.

Our services include-

  • UX Research and Strategy
  • UX/UI Design
  • Front-end Development

Our extensive experience has allowed us to work on complex enterprise systems like ERP, EMR, CRM and other Enterprise/SaaS applications across web and mobile platforms.

Koru is a passion-driven collaboration of 50+ professionals who have delivered 350+ Enterprise UX projects collaborating with clientele in San Francisco, New York, Boston, New Jersey, Lakewood, London, Dubai, Melbourne, Singapore.

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$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2011
Show all +
Pune, India
headquarters
other locations
  • Koru UX Design Inc
    Austin, TX 78752
    United States
    512 333 1291

Portfolio

Customer’s Statement Dashboard Image

Customer’s Statement Dashboard

Module with in a customer’s bank portal experience helping them understand and review transactions.


Learn more about our Financial UX Design Solutions.

Smart Investments Dashboard Image

Smart Investments Dashboard

A leading US bank’s dashboard to check performance of investment portfolios and their status.


Know more about our Financial UX Design services.

Inventory Management Image

Inventory Management

Customer’s interface to manage their inventory in a shared warehouse storage facility for B2B companies.


Click here for innovative UX Design services.

Application Management Dashboard Image

Application Management Dashboard

Administrator specific dashboard allowing them to track and modify Medicaid applications.


Click here for impactful UX Design services.

Reviews

4.8
7 reviews
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Mobile App Dev for Medical Products Company

"They're reliable and predictable in a business where that can be quite challenging."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June - Sept. 2019
Project summary: 

Koru UX Design added features to a healthcare management mobile solution. They submit a service ticket directly from the mobile app, also greatly streamlined the notification workflow. 

The Reviewer
 
201-500 Employees
 
Tampa, Florida
Director, Software Engineering, Medical Products Company
 
Verified
The Review
Feedback summary: 

 Koru UX Design 's efforts were met with positive acclaim. The team is easy to work with, programmatic, and are experts in their field. Customers can expect a flexible team that goes the extra mile. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Touchpoint Medical is a global manufacturer of secure storage, dispensing and mobile solutions for the healthcare medication management sector. In my role as Director of Software Engineering & IT, I'm responsible for both product-related as well as internal and marketing-related technology projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koru UX Design ?

Koru previously improved the UX for an important service tool used by our field technicians to repair 'smart' medication storage compartments, so when we decided to move a user-notification product to a mobile application we chose them to design the UX/UI as well as help add value to the utility with branding and other customer-friendly features.

What were your goals for this project?

The mobile app notifies users of our mobile computing carts when their patients come into and leave the hospital, and also as patients move from one department to another. We wanted to add other features that would encourage customers to download and use the app even if they were not specifically users of the mobile computing carts.

SOLUTION

How did you select this vendor?

We've used Koru before and were happy with the results, so the decision to involve them in this project was an easy one. They are familiar with our products and the problem space we operate in which made the requirements discussions quite easy and efficient, and their analysts and designers were able to offer insightful suggestions on the best approach for laying out the UI and on how some of the extra features should work.

Describe the project in detail.

The basic notification features were already implemented for both iOS and Android, but the UI/UX was very rudimentary and there was very little value to the customer beyond the simple notifications. Koru worked with our marketing team, software architect, and one of our analysts to identify other value-added features such as the ability to submit a service ticket directly from the mobile app, and ability to customer support via the app. They also greatly streamlined the notification workflow and created a simple and consistent UX for navigating through and managing notifications.

What was the team composition?

Koru had a project lead, an analyst and a designer who interacted directly with us, as well as some back-room support. The main people involved on the Touchpoint side were an architect, analyst and a marketing manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We're still working on implementing some of the back-end functionality but everyone on the Touchpoint team who has seen the mobile app UX/UI has been impressed, and we're excited to wrap up development and get the app launched.

How effective was the workflow between your team and theirs?

Koru is quite easy to work with. Their online project tracking tool is well-known and simple to use. The team was quite flexible in accommodating our schedules which is especially noteworthy considering we had participants from all three poles (Americas, Asia, Europe).

What did you find most impressive about this company?

They are easy to work with, efficient and quite pragmatic. They're reliable and predictable in a business where that can be quite challenging.

Are there any areas for improvement?

We've done two projects with Koru and will do more in the future, we haven't seen any areas of concern.

5.0
Overall Score We're quite happy working with Keoru
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are quite flexible
  • 5.0 Cost
    Value / within estimates
    Reasonable
  • 5.0 Quality
    Service & deliverables
    Everyone loved the design!
  • 5.0 NPS
    Willing to refer
    We already have

UI/UX Design & Web Dev for Healthcare Technology Firm

"Their design team is solid, and their people are courteous and friendly."

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4.5

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
May - Sept. 2019
Project summary: 

Koru UX Design updated a web-based patient engagement system by redesigned the interface and delivering a new HTML framework. The product references JSON data and makes calls to a backend API.

The Reviewer
 
51-200 Employees
 
Austin, Texas
Alan Davis
CTO, Allen Technologies
 
Verified
The Review
Feedback summary: 

Internal stakeholders are pleased with the outcome of the project. Collaborative and communicative, Koru UX Design met regularly with the client to foster a seamless workflow. Customers can expect a dedicated and supportive partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Allen Technologies is a leader in Patient Engagement systems that provide education, medical information, entertainment and communication mechanism to in-hospital patients and mobile users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koru UX Design ?

After much research and analysis I hired Koru because they had a solid track record and strong case studies showing success. Early conversations showed their ability to manage projects on time and within budget. Their team was also responsive and communicated well, which is often a challenge with off-shore development companies.

What were your goals for this project?

Deliver a user experience that made a sub-component of our system very easy to use, while also being modern and giving the user a pleasant and valuable experience.

SOLUTION

How did you select this vendor?

Had multiple conversations and research with similar firms. Pruned down the list. Ultimately ran a proof of concept project with Koru. Liked the results. Went into a bigger project. Plan on doing more with them.

Describe the project in detail.

The basic scope of this project was to take an already existing (and somewhat dated) component of an Allen solution and bring it up to date and make it easier to use. The requirement was to deliver a usable html framework (referencing local json data) that our US team could then integrate to make api calls Allen's back-end systems. There was also a requirement to make the framework support a responsive browser experience.

What was the team composition?

On Allen's side there was a development manager, front-end developer and a product manager. On Koru's side there was an account manager, lead designer, html developers, product manager and a number of other personnel for certain items that came up along the way.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome was very positive for a first-round project of this size. There are nuances of our environments that are different because our products run on some non-standard devices such as TV's, etc. However, those were to be expected up front.

How effective was the workflow between your team and theirs?

The workflows were solid. We communicated by regular meetings using web meeting tools and the team utilized web-based collaboration tools that allowed us to communicate 24x7.

What did you find most impressive about this company?

Koru is attentive and communicates well. Their design team is solid, and their people are courteous and friendly. Their pricing is competitive. Delivery was on time. I enjoy working with them.

Are there any areas for improvement?

Due to the non-standard browsers and use cases (viewing TV content from 15 feet away), it took a few rounds to get things sized correctly. We are still improving that piece. It's a challenge for a number of reasons and I feel like Koru understands this well at this point.

Some of the html framework delivered needs to get cleaned up so that CSS styling, etc. are easy to integrate within Allen's master schema. This is something that will just take definition on the Allen side and then work with Koru to implement.

In future projects we will also get them directly integrated into our development processes with more clearly defined inputs/outputs. This project was run a bit outside of Allen's standard process. That is not Koru's fault. It was just how we had to run this one to move quickly.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    These guys are great on schedules and staying on time.
  • 4.5 Cost
    Value / within estimates
    Price competitive. There were times when the mix of resources was off (design vs. dev vs. proj mgt) in estimating, but resolved with more info.
  • 4.0 Quality
    Service & deliverables
    Solid. I think it'll be even better as we establish new projects and they further understand our user constraints.
  • 4.5 NPS
    Willing to refer
    Enjoy working with them. Good work.

Records System Upgrade for Healthcare Company

“They have managed to establish a sorted system of communication by using the best project management tools.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2016 - Dec. 2017
Project summary: 

Koru UX Design upgraded an electronic health record system by moving it to the cloud. Regulations required that the web-based platform be HIPAA compliant and have advanced encryption to protect data.

The Reviewer
 
501-1,000 Employees
 
Calgary, Canada
Head of Operations, Healthcare Management Company
 
Verified
The Review
Feedback summary: 

The new system is accessible on various devices, resulting in improved collaboration between doctors and nurses and enabling them to manage their time more efficiently. Due to the Koru UX Design's strong communication, the project ran smoothly and they continued to build a strong partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Project Management Head at a healthcare practice management solutions company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koru UX Design ?

We were looking to upgrade our existing EHR system to a cloud platform.

What were your goals for this project?

We were looking to combine public health and patient engagement into a unified user experience which would function across devices and platforms.

SOLUTION

How did you select this vendor?

We've had a long-term collaboration with Koru UX Design which has always generated exemplary results for us. It was therefore a natural association for this project as well.

Describe the project in detail.

We were looking to expand the reach and accessibility of our system to allow physicians, staff, and patients to collaborate more effectively and to achieve better care coordination. The system had to be HIPAA-compliant and feature a high-level encryption system to safeguard the sensitive data. We also had to reduce the constant need for manual updates and save operational costs.

What was the team composition?

I appreciate their system of assigning a project POC. This ensured that the communication was thorough both ways and ensured hassle-free communication. I am not sure about the team structure from their side.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had a trial run of the new web-based system and were satisfied with the outcome. With the increased accessibility, doctors and their patients found it easier to connect. Doctors and nurses were able to make better use of their available time as the web application was available across devices, 24/7. Data security was enhanced, which was a top priority as per the law.

How effective was the workflow between your team and theirs?

Quite like our previous encounters, this project was also considerably free-flowing. They have managed to establish a sorted system of communication by using the best project management tools. What also helped that we'd worked with them before, our teams were well in sync with each other's style of functioning.

What did you find most impressive about this company?

Their level of commitment is commendable. I admit, there were a lot of bumps and disagreements along the way, which is to be expected during design and development projects, but these were handled very well all throughout.

Are there any areas for improvement?

It was great to collaborate with Koru UX Design. They're a team of energetic professionals, would like to see them continue the good work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX Design for Healthcare Data Solution

"They literally manufactured ideas."

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4.5

Quality: 
4.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2014 - Apr. 2015
Project summary: 

Koru UX Design redesigned the UX of a product, strengthened its information architecture, and reimagined its key migration and collaboration features. 

The Reviewer
 
501-1000 Employees
 
Washington, DC
Director of Product Management, Healthcare Service Product
 
Verified
The Review
Feedback summary: 

The product displayed information clearly and tracked user data smoothly. Koru UX Design's efficient coding practices and stunning design concepts set them apart. The team delivered on time, collaborated seamlessly, and issued frequent progress updates, simplifying a complicated process. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the director of product management at a company that provides a patient engagement solution. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koru UX Design?

As our product evolved, we added more functions and features. Scaling was a challenge, and the interface was overwhelming. We needed help to standardize the product experience and make it naturally intuitive. 

What were your goals for this project?

Our primary goal was to improve the usability of the application and make it easy for users to access relevant data. We needed a partner who could audit our current UX and suggest improvements.

SOLUTION

How did you select this vendor?

We found Koru UX Design online, but initiated a conversation with two other vendors before choosing them. They convinced us of their capabilities through their proof of concept.

Describe the project in detail.

They initially tracked statistics while conducting user interviews, which became a good point of comparison for later ideas. They improved the overall UX and designed better layouts for our most used features. 

They designed critical elements that helped our existing users migrate comfortably and enabled internal teams to collaborate efficiently. They also revamped the information architecture to align with the terminology of our users.

What was the team composition?

We mostly worked with a project manager and a senior UX strategist. We also connected with designers and engineers. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their strategy majorly contributed to the success of this project. The product is easier for our users to learn and navigate, and we see contextual data based on their position on the journey. In addition, their practice of reusing components also made everything easier for our team.

Their design-focused approach was new to us, so we had several debates along the way. However, all their designs were backed by a common vision. As a product manager, that was the most beautiful thing for me to experience. 

How effective was the workflow between your team and theirs?

We monitored the project on Jira, where our project manager thoroughly maintained the status of each activity. Their highly responsive team took our feedback well.

What did you find most impressive about this company?

Their expertise in B2B and healthcare was greatly helpful. We spoke the same language, and they had experience working with complex, critical workflows. Our teams synchronized quickly. During the ideation phase, they didn’t shy away from building more options. They literally manufactured ideas.

Are there any areas for improvement?

There are no areas for improvement. It was great to have access to external domain experts who could examine our challenges with fresh eyes.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

SaaS Migration for Healthcare Company

"The team had amazing accountability and always delivered what was promised on time." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - Nov. 2017
Project summary: 

Koru UX Design consolidated a legacy SaaS system that lived on different technologies into a cloud-based solution. They also provided some feature expansion and UX upgrades.

The Reviewer
 
501-1,000 Employees
 
USA
Project Manager, Healthcare Company
 
Not verified
The Review
Feedback summary: 

Users experienced no downtime during the migration, fulfilling one of the main project goals. Koru UX Design embodied professionalism and responsibility, drafting a project roadmap, communicating regularly, and delivering on deadlines.  

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a Product Manager with healthcare based SaaS company that allows doctors to connect with peers. It is a platform for knowledge sharing for better clinical decisions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koru UX Design ?

We were looking for a vendor that could help us transition from our legacy systems that lived on different technologies onto a cloud-based solution.

What were your goals for this project?

We wanted to consolidate the functions of our systems onto a cloud-based solution with some feature enhancements.

SOLUTION

How did you select this vendor?

We researched the best UX design agencies in India and came across Koru’s profile among five other vendors we had shortlisted. We were looking for a company with prior experience in migration and healthcare. Koru had both and were very professional in their approach when we connected with them.

Describe the project in detail.

Our suite of solutions had been in the market for a while and showed good promise. However, we were hearing back from our users and realized that it was not easy for them to learn by themselves. Some processes would require users to use our product in combination, and any kind of lag in sync would confuse them. This a technical challenge that we just couldn’t overcome. User’s feedback on our feedback portal indicated that users were not able to clearly understand what the product was intended to do and be used for. It was not very easy for them to pick up and use. Koru team helped us through the entire process by auditing our current interface, zeroing in on primary and suggested requirements, and providing an extensive plan to migrate to a new cloud host.

What was the team composition?

We had a dedicated Project Manager who kept us updated about the progress. The PM had a team of five members assigned for this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had to face zero downtime during the migration. We really appreciate that because it was one of our primary goals to be able to complete the migration without having any work disrupted.

How effective was the workflow between your team and theirs?

We had regular calls planned and scheduled to discuss the roadmap for migration. The team used JIRA to keep a track of upcoming sprints and the time required to complete the task.

What did you find most impressive about this company?

The team had amazing accountability and always delivered what was promised on time. Additionally, the inputs provided to us during the UX audit process were really valuable. 

Are there any areas for improvement?

The team is technically extremely sound and has an in-depth knowledge of enterprise UX. They should keep up the good job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM Redesign for Investment Bank

"The team was always upfront in their communication and never failed to meet a deadline."

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. - Dec. 2015
Project summary: 

Koru UX Design renewed a CRM's design with a focus on usability. 

The Reviewer
 
501-1,000 Employees
 
New York, New York
Head of Product Design, Investment Bank
 
Not verified
The Review
Feedback summary: 

Productivity on the system improved significantly, and the UX has received positive attention. Koru UX Design excelled at adapting to internal associates' working styles. The vendor prioritized consistent communication to ensure stakeholders were well informed.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is a boutique investment bank. I am the Head of Product Design at the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koru UX Design?

Our UX was outdated and we were looking for a complete overhaul.

What were your goals for this project?

We wanted an enhanced UX that helped teams in managing their business leads, along with letting the agents monitor their daily follow-ups and tasks.

SOLUTION

How did you select this vendor?

We had shortlisted about seven agencies and raised RFPs. Based on the work that Koru showed on the demo calls and the price they quoted for the project, we were convinced. We found their work outstanding and were reasonably priced.

Describe the project in detail.

We were at a point in time when we were considering performance upgrades and with that a refreshed UI. We wanted to make sure that as we take up an initiative this large, we wanted to make sure that we also involve a design side expert to build a model that was usable and appreciated by our users. Moreover, we wanted to ensure that our CRM was scalable for future development and therefore needed a strategic UX design.

What was the team composition?

We initially interacted with their account manager and head of UX design. Later we interacted with solely with a Project Manager who managed a team of designers and developers assigned to our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Through the improved and new CRM, we were able to improve user productivity by over 40 percent. Additionally, we also managed to get a System Usability Scale (SUS) score of 78.

How effective was the workflow between your team and theirs?

We had excellent workflow management between the Koru team and us. The team managed the whole project on Jira and gave everyday detailed updates on calls through GoTo Meetings. They were open to working on tools that we were already using and were comfortable with.

What did you find most impressive about this company?

The team was always upfront in their communication and never failed to meet a deadline.

Are there any areas for improvement?

No improvement, just keep up the good work.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Redesign for DaaS Supply Chain Company

“Koru UX Design’s professionalism and design aesthetics were impressive.”

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5.0

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Mar. - Sept. 2018
Project summary: 

Koru UX Design revamped the UI/UX design of a customer portal within a limited time frame.

The Reviewer
 
201-500 Employees
 
Milpitas, California
Associate Manager, Supply Chain Company
 
Verified
The Review
Feedback summary: 

Koru UX Design’s high professional standards and sense of style set them apart in the industry. A robust reporting system, a communicative account manager, and expert staff fostered positive results.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the associate manager for product marketing at a supply chain company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koru UX Design?

We hired Koru UX Design to redesign a Data as a Service (DaaS) customer portal within a tight deadline.

What were your goals for this project?

We wanted to make the interface user-friendly and prescriptive since many of the users were first-timers. Our goal was to do the redesign quickly and efficiently.

SOLUTION

How did you select this vendor?

After considering three companies, we decided to go forward with Koru UX Design due to their professionalism and superior aesthetics.

Describe the project in detail.

Koru UX Design redesigned a customer portal, allowing it to show a wide variety of data on a single dashboard.  

What was the team composition?

We were assigned a dedicated account manager who coordinated with a team of six experts working on the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our recent customer satisfaction (CSAT) surveys showed positive feedback and appreciation for the redesigned interface.

How effective was the workflow between your team and theirs?

We had regular meetings and an effective reporting mechanism. Plus, our account manager was communicative and always met our expectations.  

What did you find most impressive about this company?

Koru UX Design’s professionalism and design aesthetics were impressive.

Are there any areas for improvement?

We are completely satisfied with their work.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer