KitRUM

What evidence can you share that demonstrates the impact of the engagement?

The platform has allowed us to connect more with our clients, and the quality of our information has improved at different levels.

The product has been helpful for our claims department, in particular. Brokers just do business, but the claims staff has tasks that take much more time and effort. A lot of automation has come into play now so that they can do more with less stress.  

We’re getting there, in terms of what we wanted to achieve, but I think it would be fair to see how it goes in one year. Right now, it’s difficult to say how much money we’ve made through the aid of the system, but we’re getting there with our predictions.

How did KitRUM perform from a project management standpoint?

We initially talked more through emails and then moved to phone calls and WhatsApp, where they give us quick updates and feedback. We use Skype if we need to speak in groups. We were initially concerned about the time difference between our offices, but we’ve worked around it well. KitRUM opens once we finish with lunch, so we work together at that time. We can leave them with tasks before our day is over, and they deliver them by our opening the next day.   

What did you find most impressive about them?

They’re great in terms of doing their part professionally without asking too many questions. They learned about our business and put themselves in our shoes. There are a lot of people here working crazy hours, and there’s no option to ask questions a second time; people get irritated, and they don’t have much time.

KitRUM was quick and super sharp on the delivery, and I’m surprised at how quickly they understood our goals. I believe they mentioned they’d dealt with a cargo shipping business before, and maybe that helped them with our project. I was surprised at how fast they, as IT people, understood what we needed and delivered what we needed without spending too much time.

Are there any areas they could improve?

By no means is this a complaint, but I think they have the potential to become big global players. They don’t yet have a presence in Asia, but I think they could benefit significantly from that. One of the next steps for them could be to get people here permanently. I hope they get here soon, and I wish them all the best.

Do you have any advice for future clients of theirs?

It’s important to explain the main idea and set the project goals clearly. Vlad should be kept in the loop for quick feedback. Everything will go quickly and efficiently after that. Vlad is happy to supervise and be on the ball.

What evidence can you share that demonstrates the impact of the engagement?

I’m very happy with what they’ve produced. We have a stable admin panel through which we can make adjustments with a couple of clicks. The system makes things easier and saves us time. We also have a solid mobile version, which was one of my biggest pains before.

How did KitRUM perform from a project management standpoint?

We started our communications via email and phone and then moved over to Slack and Trello. We have calls as needed. I keep a couple of my managers in the loop with them as well.

What did you find most impressive about them?

I was really impressed with their quick start and how engaged were they from the very beginning. They take a lean approach and have a clear vision of my business needs, which was hard to find since we’re a niche business. It’s not like we’re a restaurant and there are thousands of other restaurants. It was very important to me that someone could share my vision and work on it. They don’t just create the code; they created the solution that saves me time and brings instant value. My team and I use the system on a daily basis and we’re happy. They’re quick, deliver good quality, and are very helpful.

Are there any areas they could improve?

We had some issues with video calls when our lead developer moved from Ukraine to Tampa, Florida because he used cell data to connect to our calls. That’s a really minor point and not a weakness per se. Likewise, there’s a time zone difference but we chose to work with them so that’s not their fault.

Do you have any advice for potential customers?

The hardest part for me was explaining to them what I wanted. I didn’t start with clear requirements and that meant we spent more time. Document what you want to develop as clearly and cleanly as possible so that they can understand it. Discuss everything before you launch. If you do it properly from the beginning, things will work well.

What evidence can you share that demonstrates the impact of the engagement?

KitRUM delivered a tool that allows our staff to work more smoothly and efficiently. Since we started using it, we’ve seen a significant increase in brand awareness among our employees. We have seen a very low attrition rate.

How did KitRUM perform from a project management standpoint?

We’ve met with KitRUM locally and at their office in Florida. The rest of our communication was over the phone. After Jira proved too complicated, they started using Trello for tracking. 

What did you find most impressive about them?

The type of etiquette and customized approach KitRUM uses are very unique. To use a tailoring analogy, they took all the right kinds of measurements and came up with the perfect suit for us.

Are there any areas they could improve?

The project was a bit expensive. A lower cost would have been nice.

Do you have any advice for future clients of theirs?

I got the right amount of attention from KitRUM, and they were respectful of my time.