KitRUM

Please describe your company and your position there.

I'm the co-founder and Chief Legal Officer of an early-stage fintech startup. Although still new, our platform provides credit facilities to small and medium-sized businesses while also providing investment opportunities and connecting them with possible investors.

For what projects/services did your company hire KitRUM, and what were your goals?

While we had a perfect idea of what we wanted and what services we intended to offer, we were confused about the actual design and operational flow. Also, we wanted a completely secure digital platform where users can sign-up and access all of our services without the need to come to any office or fill paperwork

How did you select this vendor and what were the deciding factors?

While we were searching for a tech development company, our major criteria were to look for an experienced and dedicated company that would collaborate with us like in a partnership, not just a vendor-like relationship. We drew a list of qualified companies from a large pool, and after the interviews and consultations, we were convinced that KitRUM was the right company for the job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

KitRUM first created a design that reflected all the features we wanted our platform to have. Then they developed an MVP which we used in our first major pitch to potential investors. KitRUM deployed AI-based cloud solutions for the backend and platform development while employing machine learning C#,.NET, native iOS, and Android for the front-end and applications.

With the dynamic user interface, users can access and manage their bank balance which was made possible by integrating API modules. They can also apply for credit facilities and upload any relevant document easily for credit assessment. Other features KitRUM implemented on our platform includes e-signature function, creditworthiness assessment, video and chat support etc.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a seven-man team which included a project manager, a QA manager, a web designer, and front- and backend developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

First, the design and MVP KitRUM created for us largely contributed to us getting our first funding. We have also had more adoption in a short time than we envisaged. Recently our startup has attracted partnership interest from top financial institutions.

Describe their project management style, including communication tools and timeliness.

We interacted primarily through Slack and Emails. KitRUM was a flexible partner who remained responsive to our demands and regularly updated us about each milestone they completed throughout the collaboration. They also took a systematic approach and stayed on track with our schedule and budget.

What did you find most impressive or unique about this company?

Their in-depth knowledge of our project and objectives was amazing. They not only understood what we were seeking in terms of design, but they also took the operations and use-flow into consideration. Their responsiveness and constant communication were top-notch.

Are there any areas for improvement or something they could have done differently?

Oh no. I do not think

Please describe your company and your position there.

I'm the Director of Systems for a third-party logistics company (3PL). I oversee all software development, IT, and business systems for the company.

For what projects/services did your company hire KitRUM, and what were your goals?

Our TMS (transportation management system) was outdated and wasn't able to meet the current business needs. We initially hired another software development firm to re-engineer the system. After the project had a 100% over-run on budget and a 100% over-run on timeline, we sought out other development firms to complete the project and get us back on track.

Our goal was to complete the development work on our TMS, identify and correct bugs/errors, and successfully push the product into production.

How did you select this vendor and what were the deciding factors?

We found KitRUM as part of a search for development companies in eastern Europe, as this area seems to be where innovation is coming from currently. I identified 11 firms and scheduled video interviews with each of them. From those 11 interviews, I took detailed notes on the conversation and set follow-up interviews for four firms to talk with our executive team.

Two were selected for in-person interviews. From these two, we selected KitRUM to complete our project. We had two main criteria for selecting our development firm: technical knowledge / execution as well as effective and thorough communication. In both these areas, KitRUM excels.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

KitRUM completed development of our TMS, migrated existing customer and shipment data, released into production, fixed bugs, made improvements, and continues to support the system on an ongoing basis. They began with a detailed code review and deep-dive into the system requirements, both technical and operational. After identifying the issues and next steps required to bring the product to a production-ready version, the team created user stories in Jira and set up the CI/CD pipeline in GitLab.

Development work began with a two-week sprint cycle. After release to production, we adopted an even more aggressive push cycle and often made 3-4 production pushes each week, during normal business hours, without interruption of service for customers or staff. Our TMS is build in PHP (Laravel framework) and Node JS. We have API integrations with multiple service providers as part of the quoting and booking process.

How many people from the vendor's team worked with you, and what were their positions?

Our team scales up and down as the project needs dictate. It has been as high as nine full-time developers, QA engineers, and project managers and as low as four members. Always present on the team are the Project Manager, the Lead Developer, and a few Mid-level Developers (who are skilled enough to really be Senior Developers). Developers are typically full-stack so that they can work on both front-end and back-end systems.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

KitRUM was able to successfully launch the TMS into production. They fix bugs in an extremely timely manner and we continue to release new features each week. Their work is always high-quality and the QA team catches most issues prior to them occurring in production. The core development team has been on the project for nearly two years so they are very familiar with the code base and are mindful of unintended consequences in other areas of the system.

Describe their project management style, including communication tools and timeliness.

Our Project Manager is fantastic, and is a key part of our project's success. She keeps the team on target and bridges the gap between the customer-side and the technical-side. The development team holds daily stand-up calls. They also have a call with our Senior Developer 2x per week, and a weekly call with the Product Owner once per week. We use Jira for our ticketing system, Slack for our chat messages, and Google Meet for our video conferencing and screen-sharing.

What did you find most impressive or unique about this company?

Communication. I can't overstate the importance of clear and effective communication with the Project Manager as well as the team. A common concern when working with any offshore development team is worrying that the team is ACTUALLY understanding what you're saying and how things need to work. All of the team member speak fluent English and are able to understand the projects.

If there is ever any concern, our Project Manager steps in to speak Ukrainian or Russian to the team and bridge any gaps in their understanding by explaining the project in their native language.

Are there any areas for improvement or something they could have done differently?

We have been extremely happy with the results KitRUM has achieved for us and can't think of any areas that need to be improved or anything that I'd do different with the project.

Introduce your business and what you do there.

SKAARHOJ is an electronics manufacturing company for the TV industry and we’re based in Denmark. I’m the CEO, and we have a 30-person team.

What challenge were you trying to address with KitRUM?

We wanted to expand and stabilize our software development team.

What was the scope of their involvement?

KitRUM is providing frontend web development, embedded development for electronics software, and hardware development and review as well. KitRUM is engaged with us on an ongoing basis. They’re like part of our software team, moving from project to project within our company.

One of our projects is writing network connectivity drivers for our hardware. They’ve also written drivers to connect our hardware to external equipment like cameras and video switches. Another project is creating web UIs for controlling our electronics.

What is the team composition?

We’re working with three people from KitRUM; two senior developers and one middle developer. We deal directly with them, but our fourth contact would be a delivery manager.

She checks in with us regularly to make sure everything’s good. We generally don’t need to be in touch with her, because the developers are integrated into our team, which does consist of people from other locations than our office. We’re a distributed global team, and KitRUM is a part of that.

How did you come to work with KitRUM?

Someone pitched us KitRUM services via email so we didn’t have to research the market. They were specific in saying that their team members wouldn’t require babysitting, and that sounded great to us because we didn’t want to have strong management for them. They had to be self-reliant and able to go on for periods of time without having to interact with a manager.

How much have you invested with them?

We’ve spent around $120,000, so far.

What is the status of this engagement?

We started working with KitRUM in October 2020, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The success is measured through their ability to establish a good working relationship with their project leaders and other developers, also by how accurately they interpret the tasks they’re given.

We give them informal tasks that aren’t structured with strong descriptions, and I’ve been impressed by their ability to pick those up, interpret them correctly, and deliver results. KitRUM has required little maintenance, and that was a key metric we were looking for.

How did KitRUM perform from a project management standpoint?

They’re skilled and responsible people. The two senior developers are great in terms of communication. Though one is less strong in communicating, their other traits and work ethic make up for it. All three are great at sticking to deadlines.

On the technical side of things, we’re using Jira for project management, and the languages used for embedded systems are C++ and Golang.

What did you find most impressive about them?

They’re self-driven, and they integrate easily into our team. They’re submissive to the leadership we provide, and they deliver high-quality results. They’re creative even working under someone else’s plans. They propose solutions beyond the scope, so they provide more value than just hard work. KitRUM has a strong skill set, and they’re great team players.

Are there any areas they could improve?

I haven’t thought much about that. If anything, an area to improve would be the language barrier that sometimes exists. In our case, KitRUM is straight-up about it from the beginning, so they aren’t trying to sell us something without making us aware of it.

Nonetheless, the developers we’re working with are proficient enough to not let that be a problem. I don’t have any points of clear improvement to mention; they’ve been very transparent.

Do you have any advice for future clients of theirs?

My advice is to give them a chance to prove that they can do what they say. That’s what we did, and we haven’t had negative surprises. KitRUM has done everything they promised to do.

Please describe your company and your position there.

I am the founder and CEO of the company

For what projects/services did your company hire KitRUM, and what were your goals?

Our web site was designed on the Craft CMS years ago. Over the years, many of our design elements were hard-coded, which had the unfortunate side effect of our marketing personnel requiring developers any time we needed to make a change.

Like most companies of our size, developers are constantly backed up and needed on higher priority tasks, which meant that nobody was happy. Marketers weren't able to experiment to the level that they wanted, and developers were constantly getting nagged to work on simple web site projects to the detriment of their real work.

We resolved to overcome this problem by migrating to Wordpress. As with any project of this magnitude, we had several internal pages, and several hundred blog posts to migrate.

How did you select KitRUM and what were the deciding factors?

KitRUM was able to deliver solid, with a reasonable price, talented people with great English skills to handle the technical back-end as well as project management internally.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Before we made other improvements to the site, we first wanted to recreate the look and feel that had existed prior. The problem wasn't the design of the site, it was the maintainability.

So, we first had to create a staging/test environment, then design and code the modules to appear identically to the old design. After that was approved, we began the process of migrating the content and error checking each page. We then went to production, and it all happened flawlessly.

How many people from the vendor's team worked with you, and what were their positions?

We worked primarily with 2 people, the JS/Wordpress developer and the project manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We accomplished what we set out to do. The site is now infinitely more maintainable by our marketing team, and not developers. While the benefit has not been calculated from a dollar ROI standpoint, it helps our lead gen and selling ability to run more targeted experiments.

Describe their project management style, including communication tools and timelines.

We had a weekly check-in with the project team. Each check-in contained demos and checking progress against the deadline. We shared to-do's, credentials, permissions, and progress against JIRA cards.

What did you find most impressive or unique about this company?

They had great project management, skilled developers, excellent English fluency, and great communication skills. The developers not only were able to execute against our wishes, but also to consult on best practices, resulting in superior, future-proofed site architecture.

Are there any areas for improvement or something they could have done differently?

No. They operate exactly as I would in their position.

Please describe your company and your position there.

I’m a technical lead at a healthcare company. We’re building an app for data collection and payments.

For what projects/services did your company hire KitRUM?

We want KitRUM to help us build a custom-designed app with AI included.

What were your goals for this project?

The goal of the project was to build pretty complicated app within a tight deadline

How did you select KitRUM?

We decided to search for a trusted development partner based on reviews and testimonials from previous clients. Therefore, we found that KitRUM is one of the best React Native developers in Florida according to Clutch reviews. So we decided it’s worth trying.

Describe the project in detail.

We began with a simple consultation. We learned from many sources, like Clutch and so on, that KitRUM has the necessary expertise in React Native development.

Since we got strong support from KitRUM, we decided to choose three developers from their team to enhance our in-house dev crew. We discussed the scope of work and just in 1.5 weeks they sent us a UI mockup with various options. All the tasks were delivered on time according to initial deadlines.

We made everyday calls with the team and--this was a surprise for me -- maintained nighttime calls (since we had an 8-hour time difference). We also had weekly Hangout calls with the PM and it kept me confident in terms of getting a flawless delivery.

What was the team composition?

Firstly, we hired one starter lead who set up the environment. Then we hired four senior react developers.

Can you share any outcomes from the project that demonstrate progress or success?

The best evidence is that we started with a basic idea and now we’ve got a ready-to-use app built in almost 8 months. It was incredible that we had around 2000 downloads from the AppStore in the first week after launching. So we’re more than satisfied with the results.

How effective was the workflow between your team and theirs?

We used Slack, Jira, and Hangout calls to communicate and share reports. We also visited the KitRUM office once just to meet personally and discuss all the things in more detail. They were on schedule with every task.

What did you find most impressive about this company?

I was impressed by their strong tech background and market experience. The guys were skilled not just in writing code but also in some bottlenecks and gaps in our industry.

I’ve made my best possible choice by picking KitRUM for this project. A few months after we finished the project, I came to KitRUM with a request to fix a problem. They did it fast and for free. It’s about the quality of work rather than money.

Are there any areas for improvement?

Nothing to say. It's a great pleasure to work with KitRUM. I believe we’ll have even more common projects in the future.

Introduce your business and what you do there.

Online Rewards is a reward and incentive program software development company. It’s a custom development shop that builds out programs where users can perform an activity to earn points. Then, they can redeem those points in a catalog. I worked as a product manager there for several years.

What challenge were you trying to address with KitRUM?

We hired them to build out native iOS and Android apps that would be complementary to our existing web application.

What was the scope of their involvement?

KitRUM performed mobile development to create apps that would be integrated with our existing online platform. The solution uses an API backend that is developed inhouse.

Our inhouse architecture group defined the features and functionalities from an API perspective; our inhouse team also provided the designs. KitRUM performed development, business analysis, and project management services. They also collaborated with us about the interface and UX design for the mobile application. 

They shipped dozens of releases over the two-and-a-half-year period that I worked with them. As the API continued to develop over time, KitRUM continued to implement new features into the mobile application.

The app is similar to a social media experience where users can log in and see recognition that their co-workers are giving to each other for birthdays, work anniversaries, etc. It’s a multimedia experience with a newsfeed component. Users can follow people in groups, create recognitions, and give points.

What is the team composition?

I worked with five people in total. The team included a project manager and business analyst, along with an Android developer, an iOS developer. We also engaged a QA resource who executed a lot of regression testing. Around the time I left, we were preparing to engage a design resource as well. We also worked with Vlad (CTO).

How did you come to work with KitRUM?

Vlad was in the United States and got connected to our CEO. He earned the engagement based on the relationship he built directly with our CEO. 

How much have you invested with them?

We’ve invested about $500,000 with the team.

What is the status of this engagement?

We started working with them in the spring of 2017, and I’m sure the project is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The solution played an instrumental role in the company’s ability to remain competitive.  Users have given good ratings in both of the app stores. 

There were early signs of good usage and retention metrics, which showed that users were enjoying the app. We were able to show that the app drove incrementally more engagement with our existing program on the web app.

KitRUM’s delivery timeframes for new features aligned with our end users’ timeframes for strategic launches, which was a key success measure. They were very reliable in helping us “Wow” our customers within tight timeframes.

How did KitRUM perform from a project management standpoint?

They were always very sensitive to making sure they were aligned on delivery dates. The team always put in extra work to speed up launch dates. There was never a case where we had a delay on a client launch because they weren’t ready. We were managing the project out of the Atlassian Stack, using Jira and Confluence primarily.

What did you find most impressive about them?

The quality of their development was really impressive. The developers, ranging from senior level to younger developers, were really good. 

Are there any areas they could improve?

Online Rewards was producing the UI designs and handing those over to KitRUM to implement. We discovered that our designs weren’t precise enough for the metrics we were chasing after. When I dug into it, I discovered that the designs we were handing over to KitRUM weren’t good enough. 

They should make sure it’s clear who is responsible for each deliverable. That way, there will be no room for misinterpretations about who was at fault for diminished quality. They could push back to the client a little bit more to make sure there’s a higher quality end product.

Introduce your business and what you do there.

I’m the CEO of a startup called Knackly. We offer a document automation software solution.

What challenge were you trying to address with KitRUM?

We hired them to handle product development for our SaaS solution.

What was the scope of their involvement?

KitRUM has been developing the frontend of our solution using JavaScript, React.js node, and Angular. Key deliverables include meeting daily scrum deadlines as laid out by our project manager.

What is the team composition?

There are three people that we work with.

How did you come to work with KitRUM?

We found them through an email they sent out.

How much have you invested with them?

We’ve invested around $110,000.

What is the status of this engagement?

Our ongoing partnership began in February 2019.

What evidence can you share that demonstrates the impact of the engagement?

KitRUM has been a vital part of our team and in helping us deliver our product. They’ve been extremely great to work with, and we’ll be partners for the foreseeable future. Their team has improved their processes throughout the engagement. What’s more, they implement automated QA testing for us and it has been really helpful.

How did KitRUM perform from a project management standpoint?

They’re doing really well. We’re managing tasks that need to be done, and they’re completing those tasks on time and based upon what we agreed upon. Our teams use GitLab to collaborate.

What did you find most impressive about them?

Their willingness to try new things and come up with solutions we don’t know the answers to are most impressive.

Are there any areas they could improve?

I’ve seen a real improvement in communication and language with our main contact.

Do you have any advice for potential customers?

Make sure to understand the specs you need going into the project. We meet daily via video conferencing for scrum meetings and that’s been extremely helpful.

Introduce your business and what you do there.

I’m the owner and president of Motion Lab Systems. We create and sell electromyography (EMG) systems.

What challenge were you trying to address with KitRUM?

We had a lot of software from over the last 20 years written by a programmer in early versions of Microsoft Visual Studio. Since the programmer retired, that source code no longer compiles with the current version of Microsoft Visual Studio. We brought in KitRUM to fix it.
 

What was the scope of their involvement?

We sent KitRUM the original source code we were working with. They then fixed all of the compiler errors. We’re now talking with the team about how to change the way the program works. KitRUM works in C++ and uses a complex file format specific to our industry.

What is the team composition?

I work with one programmer.

How did you come to work with KitRUM?

We received an email from KitRUM suggesting a meeting. We did so and sent them some small programs that they fixed very quickly. They showed they had good experience working with both old and new versions of Microsoft Visual Studio. 

What is the status of this engagement?

The collaboration started in April 2019 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The programmer is working on the third program now. We’ve had to educate him about how to use the file format—it's difficult to grasp without a background in biomechanics, motion capture, and animation. He’s done a good job of it so far. We’re very happy with KitRUM’s work.

How did KitRUM perform from a project management standpoint?

We communicate via email and share code through GitHub. This gives both our side and KitRUM’s side access to the code and to each other’s work. We’ve also spoken on the phone a few times and found that KitRUM speaks excellent English. Everything is going very nicely.

What did you find most impressive about them?

KitRUM is keen to do a good job and keep us happy. They’re decent people to work with.

Are there any areas they could improve?

I could say that I wish our KitRUM programmer understood our file format better, but he knows it better than many manufacturers in this industry. He asks sensible questions that help me figure out which parts of the documentation don’t explain what we’re looking for well enough.

Any advice for potential customers?

Everyone’s situation is different. KitRUM appears to be very flexible and skilled in C++. I would say that if you understand what you want and can communicate that to KitRUM, you’ll see good results.

Introduce your business and what you do there.

We’re a large shipbroker company, dealing in country markets globally, but based only in Singapore. I am a senior shipbroker.

What challenge were you trying to address with KitRUM?

It is time-consuming for our brokers to input different types of information manually. Compounding that problem, we receive a lot of information in bits and pieces from various parties.

We engaged KitRUM to create an online cloud-based platform with automatically-generated reports and position lists. We wanted this tool also to track cargo in our system and display various sorts of analytics.

We hoped that this tool would allow us to focus more on client relationships. We wanted to do more business, make our service better, and become the most efficient shipbroker.

What was the scope of their involvement?

KitRUM developed a web-based portal for our company. It features automatic alerts and reminders that cut down on costly human mistakes. The platform also sends emails and updates to our clients to notify them of deadlines and other information.

What is the team composition?

I initially spoke with Vlad (CTO, KitRUM), but there were up to 10 people assigned to the team at its peak. We typically worked with around six people, though.

How did you come to work with KitRUM?

We reviewed a few local providers based on referrals, but I met Vlad through another connection. The first providers were responsive and showed signs of interest in our business, but KitRUM responded the best to our message and our problem. We gave them a task and an idea of what we needed, and they were committed to delivering it.  

How much have you invested with them?

We spent $150,000 on the bulk of the development. We’re continuing to invest in the platform.

What is the status of this engagement?

We started working with KitRUM in June 2018, and I’d say that the collaboration is ongoing. It took about a year to create the platform. We’re still finding new ways to improve the product, but I hope we’ll be done before 2019 is over.  

What evidence can you share that demonstrates the impact of the engagement?

The platform has allowed us to connect more with our clients, and the quality of our information has improved at different levels.

The product has been helpful for our claims department, in particular. Brokers just do business, but the claims staff has tasks that take much more time and effort. A lot of automation has come into play now so that they can do more with less stress.  

We’re getting there, in terms of what we wanted to achieve, but I think it would be fair to see how it goes in one year. Right now, it’s difficult to say how much money we’ve made through the aid of the system, but we’re getting there with our predictions.

How did KitRUM perform from a project management standpoint?

We initially talked more through emails and then moved to phone calls and WhatsApp, where they give us quick updates and feedback. We use Skype if we need to speak in groups. We were initially concerned about the time difference between our offices, but we’ve worked around it well. KitRUM opens once we finish with lunch, so we work together at that time. We can leave them with tasks before our day is over, and they deliver them by our opening the next day.   

What did you find most impressive about them?

They’re great in terms of doing their part professionally without asking too many questions. They learned about our business and put themselves in our shoes. There are a lot of people here working crazy hours, and there’s no option to ask questions a second time; people get irritated, and they don’t have much time.

KitRUM was quick and super sharp on the delivery, and I’m surprised at how quickly they understood our goals. I believe they mentioned they’d dealt with a cargo shipping business before, and maybe that helped them with our project. I was surprised at how fast they, as IT people, understood what we needed and delivered what we needed without spending too much time.

Are there any areas they could improve?

By no means is this a complaint, but I think they have the potential to become big global players. They don’t yet have a presence in Asia, but I think they could benefit significantly from that. One of the next steps for them could be to get people here permanently. I hope they get here soon, and I wish them all the best.

Do you have any advice for future clients of theirs?

It’s important to explain the main idea and set the project goals clearly. Vlad should be kept in the loop for quick feedback. Everything will go quickly and efficiently after that. Vlad is happy to supervise and be on the ball.

Introduce your business and what you do there.

I’m the president of Linor Technology. We’re a C corporation in North Carolina and we design and manufacture electronic devices. Our key device is a network-enabled control, which we sell to a number of industrial users.

What challenge were you trying to address with KitRUM ?

We’re in an expansive period and were looking for various types of support in the development area. We needed some outside programming services, although almost everything we do is an in-house function.

What was the scope of their involvement?

We use what’re called “embedded processors”, and they’re microcontrollers that’re designed into a product to do various control functions. We hired KitRUM to help with this type of specialized design.

The main thing they’re working on is a Wi-fi based control board. Essentially, it’s C language programming that enables Wi-fi to connect and report on various statuses of our board under-tabs.

We’ve also discussed web and app development, but we haven’t started those projects.

What is the team composition?

We work with one developer.

How did you come to work with KitRUM?

I reached out to several vendors, and their sales representatives claimed to be able to do specialized C language programming. I was very disappointed when I learned that most of them couldn't do it, and it was a colossal waste of time.

When I connected with KitRum through an online search, I was wary of dealing with another outside firm. They agreed to start the work without a formal contract. This was so I wouldn’t have to go through the additional expense of having my lawyer look it over before I actually decided I wanted to work with them.

We made an agreement for us to start with one programmer. Overall, I liked their business practices. They use PayPal for payment purposes, which was much easier than a bank transfer for us. Everything seemed to fit nicely and they appreciate small businesses.

How much have you invested with them?

We’ve invested over $25,000 in total. Their fee is $6,000 ­­­– $8,000 per month.

What is the status of this engagement?

We started in February 2019, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

I work a schedule with the programmer, and he provides me with weekly updates. I just put the C code into my development system and I’m able to look at what they’ve done; I'm satisfied that their work meets our standards.

It’s been successful for me so far because I can look on the schedule and know when to expect the code to come in.

How did KitRUM perform from a project management standpoint?

I do most of the project management by myself, and I treat my KitRUM programmer just like one of my staff.

They actually have project managers that make sure things get done, but I’ll only go through them if I have an issue planning something. We typically communicate over Skype.

They also deliver a documented weekly update, so I know what they’ve done.

What did you find most impressive about them?

The main thing for me is that they’re honest about their abilities, which is great, because it would be a waste of time, otherwise. They deliver when they say they’re going to deliver. If I need to get to somebody online, there’s never a problem. I can always get to management right away. They’re a significantly bigger company than we are, but they’re always responsive. I’m looking forward to a long-term relationship with them.

Are there any areas they could improve?

No, at this point I can’t think of anything. They’re not necessarily perfect, but I think we have a good relationship today.

Do you have any advice for potential customers?

For technical programming, it’s important to have someone in-house to understand what the project is and what’s involved.  For me, they make a good development partner when they do the heavy lifting and we do the design and testing.